Rated 5 out of 5 by Trickygoose Efficient staff, great setting
Rooms were comfortable, only minor issue was the fan kicking on and off all night. Some consistent white noise would help and I normally bring my own small fan.
The dry sauna didn't feel as warm as it could've been. Again, it's probably set for the majority, not the one-offs like me who prefer it really hot.
Overall it's a great location with plenty to see and do. The robes and other room amenities are nice. Check-in and check-out were quick, staff were friendly everywhere we went.
May 5, 2014
Rated 5 out of 5 by Stef74 Wonderful family vacation
We were here in the summer of 2013, over the family festival in the village. My boys still speak of our stay there. As a matter of fact our youngest is rebuilding the resort on his mindcraft game right now.
We had a wonderful time, our every need was met. My husband works for the starwood chain and I was in the industry for over 18 years, traveling the world and seeing top notch hotels in Asia. I can only say that your hotel meets those expectations. We will for sure be back this summer if not earlier. It was also a pleasure seeing the GM on the floor and interacting with us....you could really tell that everyone cared!
February 3, 2014
Rated 5 out of 5 by JohnMcT Second Visit as great as the first!
We have stayed at the Trillium twice, once in the winter and once this July. Both times we had the one bedroom suite. It was a nice use of space with a TV in both the living room and bedroom. Our floor had just been updated and the room looked great., The staff is excellent, ask for Emily if she is working at the O&B restaurant. She is an excellent waitress. Located on the pond, it is a short walk around the pond to the main village. If the hotel wanted to ramp the experience up a notch I would get rid of one of the pond side rooms and set up a Zip Line Ride across the pond. Great fun and a faster way to the village and hills!
August 2, 2013
Rated 2 out of 5 by frust8ed52 Misleading Options
Stayed this past week at the Westin in Collingwood. We opted for the Renewal Package that included breakfast and a late checkout and a newspaper in the am.
We were surprised that we were not able to have the breakfast at the hotel???? First nowhere in the web site did it mention that we would have to leave the hotel with coupons and go to a local restaurant to have the breakfast included! !!! Are you kidding me! They were good enough to take it off the booking but we had to give up the late checkout and the newspaper as well that was VERY frustrating. Please if you want online bookings then all information should be included.
August 26, 2012
Rated 2 out of 5 by douger this place is "okay" at best.
Food at O&B does not live up to the quality I know at their TO locations.I sent my steak back because it was over done- it returned 20 minutes later after everyone at my table had finished eating.
There is no respect to SPG Plat's to check in- we are just one of the herd. I ID'ed myself as Plat and was sternly told that there is a lineup.
The chambermaids went through the halls at 10:30 am in tandem banging on doors telling people to check out...clearly a practiced routine.
I feel like a piece of "meat" at this hotel, wait a long time to register, there is no attention to detail when staying at the hotel, and they want to get you out when the clock strikes 10:00.
December 23, 2013
Rated 5 out of 5 by messam123 First-class Hotel Every Visit
My family and I stayed at the Westin Trillium House for 2 nights on the weekend, to celebrate 2 very special birthdays. We have stayed at this hotel several times, and it amazes me how the service is always consistent and surpasses our expectations; that is why we continue going back!
We booked 2 rooms: a 1 bedroom plus den, and a 2 bedroom suite. Both rooms are perfect for families, as we had plenty of space to accommodate everyone and we were able to make use of the full kitchen for breakfast, etc. These rooms are impeccably clean and are great for family gatherings.
We look forward to our next trip again to Blue Mountain, and the Westin Trillium House is the only place we stay...Pure luxury, excellent service, ideal location, run by a great team of people who truly go above and beyond to exceed your needs.
You really need to go for yourself and experience it first hand!
November 5, 2013
Rated 2 out of 5 by ScottyB410 This hotel needs better restaurant accountability.
I mean really, I can't order certain items in the restaurant that are only available as room service even though they are served by the same people and prepared in the same kitchen.
Also, don't you expect that when one has to leave the restaurant and go back to their room to order "simple food" it would be right when it arrives. After all, a bacon cheeseburger should probably arrive with bacon and cheese on it. Also. When one asked that it be remedied, don't show up 10 minutes later with a plate containing bacon and cheese. Odds a pretty good that the burger is already cold.
I guess the worst part was the comment from the front desk person who told us at check-out "sorry, but we have no control over the restaurant, it's a different company. Funny, I'm sure I ordered out of a menu with "Westin" on the front cover.
Amazing how simple things. An spoil a one night 500.00 stay.
January 28, 2013
Rated 2 out of 5 by Singhfamily Disappointing despite so much potential !
The location is beautiful. the rooms are nice but the service was terrible! I have been SPG platinum for a decade and as such visited many properties but never seen one with such an uncaring attitude. It was a busy weekend so I did not expect an upgrade but they were upset that I even questioned them. They could not even get me on an SPG floor despite making this reservation over 6 months ago! When the room was serviced the first day no towels, soap, water or coffee was provided. On the second day it took 3 phone calls and a visit to the lobby to get the room finally serviced at 7:30 pm. The constant excuse was its a busy weekend... but its not like this was something unexpected. A caring smile , kind words or a glass of wine would have gone a long way to ease the frustration. Compared to the exceptional service other SPG properties offer their elite customers...this is a place best avoided.
February 19, 2013
Rated 3 out of 5 by Nic6425 No sleep and no one cares
We booked a 2 night stay and our first night was a nightmare. Between kids running up and down the halls, slamming doors, parents yelling etc. this I could handle. What I couldn't was the heating unit in our room was incredibly loud. It would kick on and off about every 20 minutes. Which made for ZERO sleep. I am not a light sleeper either. I brought it to the attention of the front desk staff in the morning, as I didn't want to disturb my kids in the middle of the night. Maintenance came and validated that it was VERY noisy and he wasn't sure if he could fix it. In the end he did manage to do something that made it much quieter. Our second night was lovely. But when you spend this kind of money per night on a room you would think the hotel, manager would compensate. With either a discount on the first nights stay, voucher for the restaurant....etc. but no!! Sorry, they did credit my parking!!!!! Seriously!!!! No sleep, first time away in years and parking seems sufficient. Wow. You nee a lesson on customer service.
March 16, 2013
Rated 5 out of 5 by MaggieS66 Excellent customer Service
We were a group of 8 ladies celebrating my birthday and I must say that I was overwhelmed by the attention to details from the staff on accommodating all the requests that my friends did prior to our arrival. The attention from Sarah Terry was exceptionally extraordinary, she made us feel like home, a sweet-natured girl of a placid disposition.
Our suite was decorated as my friends requested. It was lovely to find a box of chocolates with a card signed by the Service Express team:
Josie Kennedy, Taylor, Andrew, Stephanie, Lisa, Sarah, Susie and Valet Rudy.
My friend in charge of all prior details mentioned to me that Josie Kennedy was exceptionally helpful making our experience one to remember thanks to all your amazing staff!!
Keep the good work! we definitely will be coming back!!!!
April 12, 2014
Rated 2 out of 5 by Dissapointed Dissapointed
I stayed at this resort a couple of years ago for my birthday and the experience was amazing… based on this I booked an overnight stay for Oct 1. My brother was moving to another country and this was my way to send him and his family with great Canadian memories… We got there and he loved the hotel… but when we went to get in the suite the keys didn’t work…no problem… we went back to reception to get the issue resolved. We decided to go to the hot tub… when we looked for Robes there were only 2 in a suite for 6 people… we called and were told that there were no more robes available and we would have to do with the ones we had… doesn’t the hotel provision for all the guests??? Fine, we gave the robes to my brother and his wife and the rest of us had to do without…the next day he dropped his wallet and it fell under the bed… when he went to pick it up, to his surprise he pulled a dirty diaper from under the bed… I did get a discount but I left the hotel very disappointed… the experience was not what I was hoping it would be. My intension with the review is for the hotel to take action, improve the cleanliness and get more robes for their guests… it is a very nice property and it is a shame that something like this happens
October 27, 2011
Rated 3 out of 5 by MrsD no upgrade for Gold member
We stayed at the Westin Trillium House in Blue Mountain from Dec 24 to 27, 2012. I have a lifetime Gold membership and 1 of the perks is a room upgrade. I was told upon check-in that since it was a busy season and it was fully booked, they won't be able to give us an upgrade. The next day, I asked again and they have at least 2 1-bedroom available and told me that i will be charged $40/night for the upgrade which was later lowered to $20/night. I think this is unacceptable since the upgrade should be a part of my gold status membership benefit, as well as a late check-out, which I didn't get too.
December 28, 2012
Rated 2 out of 5 by frustratedmom The first time SPG disappoints
We have stayed at a few starwood hotels and alway been satisfied and happy. We were less than impressed by the Westin Trillium House. Firstly, there was no bed for my 2 year old who still sleeps in a crib at home. The hotel cribs are not full size (which we know) so we requested a mattress for the floor. We were told it couldn't happen. We were told there was nothing the hotel could do for us and she should share a bed with my son. So I asked if we could have 2 crib mattresses to put on the floor and some pillows to put around the mattresses to pen her in. They said no - only 2 pillows allowed per person. Eventually, after we got angry they brought pillows. Then I asked for a duvet (single). They brought a duvet with no cover and it was a queen. In addition to this. We had to request at 5pm that our room be made up. Then when it was made the beds weren't made properly and there was no toilet paper. There were 5 people in the suite and not enough towels. Just really lackluster service. We went downstairs to have dinner in the hotel and were told because we did not have a reservation we would not be able to get a table. Finally after trying to figure something out (with no help from the lady at the desk) we asked if we could eat with our kids in the bar. Of course we could and we had a lovely meal - but there was no help or suggestion from the hotel at all. Basically, the hotel provided no solutions at all for anything. Everything was a problem. It's really too bad. I think the fundemental problem is that the hotel was busy and they couldn't cope. Really that shouldn't be our problem.
March 11, 2013
Rated 5 out of 5 by Millie Awesome place to stay at the Blue
We spent Sunday night at the hotel to celebrate our anniversary. Excellent choice. Check in was at 4pm, but our room was ready at 2pm. Room had a kitchenette, which I didn't even know about, nice surprise. From toaster to serving spoon, dinner plates, wine glasses, cork screw, everything you need, even more. Nice, clean bathroom. DON'T TOUCH THE WATER BOTTLE!!!! There is a price tag of $5.95 on it. The most enjoyable part was the large outdoor hot wirpool and the outdoor swimming pool. Swimming outside when there was snow on the ground was amazing, and warming up by the built-in fireplace after an outdoor swim was fantastic. I would recommand to anyone. We had a pleasant stay. We would go back again.
March 25, 2013
Rated 5 out of 5 by Frenchie22 Great service
We stayed here from Aug 5-7 2013 and loved it! Upon check in we had to wait in a long line and were offered complimentary underground parking because of the wait. We were also upgraded to a one bedroom suit on the preferred guest floor. The room was newly renovated and lovely. Our only concern was that the microwave wasn't clean. It had tomato sauce splattered in it from a previous guest. Not a huge deal, we cleaned it ourselves. Loved the bathrobes, heavenly bed and toiletries. Great pool and loved the free wifi in the lobby! A wonderful stay! Thank you for your hospitality!
August 8, 2013
Rated 5 out of 5 by Molly83 Very Welcoming and friendly
Appreciated and loved the fact that I was able to bring my dog along on my visit. Great care and friendly service. However, I have one suggestion that would slightly improve the reception area: since dogs are allowed at the hotel, it would have been useful/convenient to hang 'dog bags for waste pick-up' either inside the reception or just outside. the main front/back doors of the hotel.
April 7, 2014
Rated 1 out of 5 by lil51 Very Dirty Room
This was the 2nd time we stayed at this hotel over Thanksgiving Weekend. We booked a 1 bedroom with den (514) The room was very dirty. When I made up the bed in the den the blanket in the drawer was dirty had a hair ball in it and the sheet had blood on it. The carpets and the furniture were filthy. The plug in the kitchen didn't work and we had to make coffee on the floor because that was the only plug in the room. We never say a vacuum cleaner all weekend and the fie place grill had so much dust on it you could write your name in it.
This is a time share facility and I know that it gets a lot of traffic but honestly - why would l leave my nice home to come and stay in a dirty condo and pay for it?
Not a nice experience!
October 8, 2012
Rated 2 out of 5 by Monika71 Internet / Informations
i have choosen this hotel because of the wifi for free as well because i got referred to your venue. (i'm swiss and for 7 month living in canada, so internet means a lot to me to chat with my loved ones)
unfortunately i was very very disapointed as internet was so weak that there was no possibility to skype with my loves in switzerland. furthermore i got not all informations and so i got breakfast in the oliver b. restaurant which seemed to be a mistake. so i really was disapointed for 310 CAD i would have expected better customer experience.
January 14, 2013
Rated 5 out of 5 by Johnny100 Wonderful winter weekend getaway
The deluxe room was both luxurious and spacious. Only complaint was that the clean staff did not show up until around 4 pm on Saturday and after just coming in from spending all day in the cold (from 10 am to 4 pm) we had really hoped that the room cleaning service had already come and gone. Needless to stay we told them to skip the service - just give us a few fresh towels as we were checking out on Sunday morning anyway. The hotel front check did give us 500 starpoints for our troubles. Also one other complaint was having dinner at the Oliver Bonacini restaurant they put us at a table near a side door where the staff kept opening and closing and this was very unpleasant but eventually a smart staff member put an end to this and the rest of our meal was pleasant.
February 10, 2014
Rated 5 out of 5 by Janoson A Fabulous Experience all around!
Looking forward to returning already!
June 8, 2014
Rated 5 out of 5 by GeorgeH Best Hotel I've Stayed At!!!
I've been to a number of Starwood properties across North America and Blue Mountain Westin is one of my favourites. The one bedroom suite I stayed in had everything I needed. A full stove, full refrigerator, dishwasher, and microwave. Was there for 5 nights and slept in one of the most comfortable beds on the planet!
The room had a balcony that overlooked the village, hot tub, and pool. It was an amazing view!
All the staff were pleasant and happy to help if ever I needed it.
Although I did not eat in there restaurant, it looked very attractive and everyone seated looked like they were enjoying the food and the atmosphere.
For anyone looking for a great hotel experience or getaway I would highly recommend the Westin Trillium House!
April 22, 2013
Rated 5 out of 5 by Skifamily3 Great stay!
Had a great stay at this hotel! The staff were excellent and really went out of their way to accommodate our needs. The pool and hot tubs were great! The location is right on the hill in the village so we could walk anywhere quickly.
April 3, 2014
Rated 5 out of 5 by Aya67 Perfect Hotel to relax!
We had a comfortable and relaxing stay in this hotel, the view outside is amazing!
I would definitely recommend this hotel to my friends in Japan!
March 31, 2014
Rated 4 out of 5 by JakesZaidy This hotel has very comfortable family accommodations
The hotel is well appointed and has a wide range of activities
June 4, 2014
Rated 3 out of 5 by Birthdayspa Remember that summer at Trillium is for kids!
We found the hotel overrun by boisterous families with children (5 years and under). They appeared to be having a great time in the pool and the village! While we had come to celebrate a birthday for relaxation and quiet at the spa, the stay at Trillium was anything but relaxing. We had to be moved due to the noise in the next door suite. There were few travellers like us and the ones we encountered looked equally unhappy! So, remember that summer at Trillium is for kids and young families!
September 4, 2012
Rated 5 out of 5 by WJP45 This hotel has a great staff
I cannot say enough about the staff at the Trillium. From the front desk people who bent over backward to make my 45th anniversary very special, to the valets who would do anything for you, to the cleaning staff who made the room sparkle every day. When the room attendant asked how our 45th anniversary was going, I was floored. How did she know? Of course the facility was first class and the room itself was beautiful. I would recommend this hotel as far above anything else in the area.
August 17, 2013
Rated 5 out of 5 by Dena3 Relaxing Getaway & great customer service!
I've recently booked a night at this hotel for my parents so they can rest, get relaxed and enjoy the fall colors at Blue!..After they came back, they had nothing but good things to say about the hotel and the staff. They also enjoyed their room and the hotel amenities very much.
I also called a couple of times before their check in to ask questions and make some inquiries and the from desk was helpful every time.
I would definitely recommend this hotel to everyone I know.
October 20, 2013
Rated 5 out of 5 by Thelma341 Great overall stay
The staff were exceedingly warm and helpful, and the whole visit was thoroughly
June 2, 2014
Rated 5 out of 5 by Tutiski Fantastic! A perfect Hotel for a perfect location.
This is a perfect hotel for a sky vacation. Next to the slopes and Village you don't need to leave the location to enjoy a variety of activities, restaurants, etc. As a Starwood Platinum Member, we were automatically upgraded (without asking) to a 2 bedroom suite with a beautiful view to the slopes. We chose free breakfast as our amenity. Plenty of room, 2 bathrooms, big dining table (perfect for a fondue dinner with friends), full kitchen, etc. Housekeeping was amazing (even loaded dishwasher was unloaded). Nice Starbucks coffee was replenished every morning.
We tried breakfast one day at Olivers and Bonancini (at the hotel) and it was OK. The buffet was poor in my opinion with few choices. everything tasted very good though. I preferred the breakfast at Sunset Grill (at the Village) which was a typical coney island breakfast. It was very good.
I am looking forward to my next sky vacation at the Westin Trillium House at Blue Mountains.
February 25, 2014
Rated 4 out of 5 by Spring13 Bath Rooms Could Be Nicer
There was mould in the bathtub. The toilet was so close to the wall, that I kept knocking off the toilet paper whenever I sat down.
I did like everything that came in the kitchenette, but the maid took the dish cloth and tea towel after the first night and didn't replace it.
The Heavenly Bed was comfortable, but it made me sweat during the nights even when I put the air conditioning on at night, and yes, this was in March!
Nice outdoor heated hot tub!
April 1, 2013