Rated 3.9 out of 5 by 166
reviewers.
Rated 5 out of 5 A short visit
Due to weather conditions my flight was delayed 3 hours. I got to the hotel a little before midnight. Staff was welcoming, friendly, and very helpful.
I appreciated the airline online check-in feature and used it before leaving the hotel for my meeting.
May 22, 2013
Rated 2 out of 5 by Bostnj Surprisingly unprepared
Waited more than an hour for the shuttle because they were unprepared for the number of arriving guests. Then we were driven very fast and my seat belt was nonfunctional....
The maid entered my room to clean before I ever checked out of the hotel.
May 20, 2013
Rated 5 out of 5 by posey2 very comfortable
We stayed at the Westin DFW for a meeting and it was very comfortable and relatively close to the airport.
May 20, 2013
Rated 3 out of 5 by Dlite Room Service was overwhelmed
My room service breakfast was late and cold.
May 19, 2013
Rated 4 out of 5 by Amie Green Initiative
I was given a hang tag for my door to support the green initiative. If I hung the tag on my door, it meant I did not require my linens changed (is how it read). What happened by me supporting the green choice was my room was just skipped entirely. Shampoo, Conditioner etc. was not replenished, coffee and cups not swapped out. No service at all, which I find unacceptable. I am paying for the amenities of staying at a Westin Hotel, being ignored because I choose not to have my linens cleaned is not what I signed up for. Plus, could not even relax in the Hot Tub after work. It was closed for maintence during my stay with no notice.
May 9, 2013
Rated 3 out of 5 by subaltern8 Comfortable DFW Airport Hotel
First the pluses, new gym equipment with state of the art treadmill, revamped swimming pool, rooftop access to watch planes take off. The pool is there only to cool off, its not very long (approx 30x10) not for any heavy duty swim workout
Pluses; The staff are extremely polite and courteous. However, some of the house keeping staff don't listen very well, for example, when I make a request to have an extra bottle of water or coffee, they don't follow through.
Minuses: When the hotel is booked, its extremely noisy especially during the evening when conventioneers take their party to the hallway. A stream of people go in and out of room sand up down the corridors. Drunk, loud and inconsiderate up to the early morning hours. It was torture. If you should discover that the hotel is fully booked, be wary.
Minuses: Since the hotel has so many rooms, when its full, going up and down the elevator takes forever, since there are only 4 elevator cars and each one is packed to brim.
Minuses: The walls seem to be paper thin. I could hear my neighbor video conferencing with his wife and 5-year old every night followed by late reruns on the comedy channel.
Minuses: the food is very expensive and very mediocre. However, the ingredients are fresh whole foods.Meals are not something one looks forward to. The food at any decent restaurant is much better and much less expensive.
May 17, 2013
Rated 5 out of 5 by Jeff Blue Flame Grill
By far some of the best service I consistently receive is from Christine & Robert. Even if it's been months since my last stay they rememeber my name & my drink of choice.
Only negative is pulling the scallops appitiezer off the menu. Christine went above & beyond the call of duty & had it made for me, but please don't take the best item you have off the menu.
May 9, 2013
Rated 5 out of 5 by Maria Great hotel!
Stayed at this hotel for one night on business and first impression was perfect. The front desk agent was quick and very helpful. The upgraded room was unexpected but was a very nice gesture. Room was clean, having a restaurant/bar on property was convenient. Shuttle service to/from the airport and American HDQ tops it off. Will be definitely staying at this hotel again.
April 22, 2013