Rated 4.6 out of 5 by 51
Rated 2 out of 5 by Alexandra57 Spacious room and good location, but need improvement on service
At check-in, the receptionist was not nice at all.
There was some problems with the toilet in my room. Although I called for the maintainance, it took 30 minutes. The guest service should have told me if it takes time.
At check-out, I asked to the receptionists how to get to Joakin Sorolla station. Two of the receptionists seemed not sure. I had to go to the closest station to ask.
I found out that Joakin Sorolla station was wasy access from the hotel by metro. I couldn't believe that they did not tht such a small information.
Altough the room was spacious and the location was nice, I was not satisfied with the service at all.
I have stayed at several starwood hotels in spain, but I will never going to stay at the hotel.
Rated 5 out of 5 A place to remember...
... and a place to come back!
As I did in fact, being this my second stage in the WV
Expectatives were more than fulfilled. I must especially highlight the improvement I found in morning breakfast, which 'pastisserie' is nowadays of a very high standard.
Rated 5 out of 5 by RandyW Graduation
Rooms were beautiful, hotel beautiful and staff amazing.
Rated 5 out of 5 by maghub Fantastic
Everything was perfect, the staff made our stay fantastic, we really enjoyed every moment in this wonderfull hotel.
Rated 5 out of 5 by RBRT888 PERFECT
Very nice hotel, perfect service, Staff extremely friendly.
Rated 5 out of 5 by hum01 Very good
* remove even slightly damaged crockery in restaurant ;
* draining of shower in room 250 can be beter
Rated 5 out of 5 by NLamba1 Fabulous old charm hotel
FANTABULOUS hotel in the heart of Valencia. beautiful town and just an immensely charming property. Old world charm meets warmth and comfort that Westin provides.
The concierge and front desk staff are friends 0 Elsa, Leire, a couple of the other guys I forget the name of and the bar staff will fuilfill every concotion you want. Talk to jose, silvia, >manuelle and a couple of the others there.
Veryu courtesous staff, makes for a fabulous experience. And the food is ofcourse good. Good recommendations from teh staff too ' not been dissapointed yet.
Rated 5 out of 5 by PDEAUSN Top stay
Top Hotel very professional
verz polite and discret team