Rated 4 out of 5 by 111canyon Loved it!
Great location. Beautiful hotel. Loved it
May 26, 2014
Rated 5 out of 5 by Glowgirl1 Wonderful location & Staff
We were made to feel welcome even as tourists and not business people. There is often a difference in how staff at hotels treat tourists. We would stay here again.
May 25, 2014
Rated 5 out of 5 by Robert62 Love this Hotel!!
This was the second visit for my wife and I to this hotel. Our first stay was wonderful but our second was even better. We are SPG Gold and the staff took care of us with a great upgrade!! We only wished we could have stayed longer. One of our favorite hotels!!!
April 9, 2014
Rated 5 out of 5 by Saxman A Dream Come True
Arriving by water taxi, greeted by friendly, enthusiastic staff, front desk manager came out to introduce himself. The room with private terrace overlooking the Grand Canal was expensive, but worth every penny. We were sad to leave.
May 21, 2014
Rated 5 out of 5 by masatisfied Venice Italy Ideally
these fine renovated ancient buildings smack dab on the Grand Canal provide the luxury, location, and lesurely life style that epitomizes the ideal stay in Venice. The suites are massive for a tourist crowded city; the service highly responsive; and breakfast inches above the busy waterways of the gondoliers and the vaporettos, delivery men and water taxis (I don't want to say) immerses you in the ambiance of this unique and charming city
May 14, 2014
Rated 3 out of 5 by KMSG Great location on the Grand Canal
This hotel has a lot going for it, but doesn't live up to its promise or price. One would expect high rates on the Grand Canal, but the rooms are a little worn and in one of the five buildings of the hotel the bathrooms are tiny. Since this is Venice, and the buildings are old palaces, the size of rooms are a given. But it would be better not to have a separate shower at all if it's so small. The restaurant is beautifully located on the canal but the food and service wasn't great.
May 11, 2014
Rated 4 out of 5 by justarry Great Location and Feels Like Home
This place has a wonderful location that makes it convenient for first-time travelers to Venice. You will feel comfortable here if you want to be left alone and know what your plans are. However, if you do not know your plans, don't plan on the hotel staff to assist you or accommodate your needs/answer any questions. The rooms and lobby are very comfortable and the temperature in the room is perfect, contrary to the reviews here. Females who need to get ready for events will especially appreciate the way the mirrors are situated in the bathroom. The rooms are cozy and clean. The bidet and shower water pressure are especially wonderful. The room service is very pleasant as they will not bother you if you turn down service. The problem is that if you are thirsty or hungry, there are not many options in this hotel. Overall, I would recommend this hotel for those who are independent who do not want to depend on service or who do not have detailed questions.
May 16, 2014
Rated 5 out of 5 by Jim44Bunny43 Excellent Old World Experience
The Hotel met all of our expectations and gave us a great end to our vacation. The staff was extremely helpful and took care of all of our requests with enthusiasm.
May 19, 2014
Rated 5 out of 5 by Mackey Honeymoon
We started our honeymoon in Venice. This hotel, the location, and our room were absolutely amazing. Upon our arrival (after traveling for 24 hours), we were welcomed and checked in by Roberta. She was so sweet and put us in an amazing room. We couldn't have asked for more. Alberto, the concierge, was fantastic. He recommended amazing restaurants, gave us insightful history lessons, and gave us fantastic suggestions of sights not to miss. This hotel, Roberta, and Alberto made our time in Venice everything we could have dreamed of. Thank you!
December 2, 2012
Rated 5 out of 5 by Alex70 Fully satisfied
I am already missing the beautiful breakfast with the sight onto the busy Canale Grande. Very fine and spacy room with view over the roofs of Venice and the Alps in the distance. Fast and professional (sometimes a bit unpersonal) service. Expensive, but our expectations had been fully met. We would like to come again. Thank you.
May 14, 2014
Rated 5 out of 5 by NOLAboy Simply superb stays
We recently had two separate stays at this hotel and found it simply outstanding. The location is perfect, and our room had a huge terrace looking out over the Grand Canal with a jaw-dropping view. Alberto, the concierge, Luca at the front desk, and Luwana in the bar went out of their way to make our stay was an excellent one. Our room, which I believe was a renovated one, was of average size, but was comfortable, clean, and did I mention the fabulous terrace? I read the other reviews about this hotel and was a bit concerned about staying here, but everything--from SPG recognition to the room, breakfast and most importantly, the staff--were all spot-on. Any faults? The hotel is quite expensive and the Wifi a bit testy, but those were minor issues for us. I would stay here again in a heartbeat.
March 10, 2013
Rated 5 out of 5 by Des777 Spectacular
My wife and I simply loves this place. Conveniently located and spectacular view from our room of the grand canal. Service is excellent, breakfast of good quality. We were upgraded with fairly reasonable cash top up for a beautiful room. We dined in our room terrace on our 1st night. Food was the best in the 3 days we were there . Better than the recommended restaurants we tried in venice.
Staffs are very friendly and accommodating .
December 10, 2013
Rated 4 out of 5 by RochelleG Tale of Two Hotels
This is a gorgeous hotel, in an great location. And while the general facilities are all 5-star, the same can't be said of the Starwood section. I used all points to stay here and, as a result, I felt like a poor relation visiting rich relatives. The halls were shabby and threadbare. The elevator was tiny and scuffed up. The room was remarkably not much. I would recommend the hotel, but caution SPG members to temper their expectations.
September 15, 2013
Rated 5 out of 5 by Chris78 Has my heart
It was my first visit to Italy. I arrived at the hotel to be warmly greeted by the front desk staff. My platinum benefits were discussed and they kindly upgraded me to a beautiful room!
After freshening up concierge directed me to some places to eat - great suggestions! Nothing but praise for the hotel and their proactive staff. Wonderful location as well! They even sent me a birthday cake and card !
March 21, 2012
Rated 5 out of 5 by Earl2014 Expectations
Our first time in Venice and we could have not selected the most favorable place to stay. The Europa& Regina was a beautiful Hotel, beautiful setting on the Grand Canal of Venenzia , centrally located you could get to all attractions within minutes. There was no disappointment all was perfect. I highly recommend this hotel if ever in Venice!
May 6, 2014
Rated 5 out of 5 by MJRCR Right on the Grand Canal
This hotel is reached by the narrowest street but what a surprice when you arrive. It's just lovely and the restaurants are right on the Grand Canal. Delicious food and what a view! The staff was very helpful and we really enjoyed our stay. It's a very short walk to San Marco Square, where all the action is and it's also easy access to a lot of other places in Venice.
November 6, 2011
Rated 5 out of 5 by RBRT888 PERFECT
My stay at this hotel was perfect. The room was extremely confortable and with an amazing view of the “SANTA MARIA della SALUTE”.
The breakfast was superb.
A special thank to Lisa and Roberta (reception desk) for their spontaneous kindness with my baby.
January 2, 2014
Rated 4 out of 5 by WseikoW Postive stay
Stayed 2 nights , Nov 11th 2013. Checked in At 11 am. Room was Ready. My platinum upgrade was automatically done. Was provided with a 2 room suite, Very nice. Platinum amenity offered a check in. Staff was very attentive.
We did not dine at hotel. Had drinks at hotel bar, Very expensive [ however , to be expected ]
November 14, 2013
Rated 2 out of 5 by Mke007 Servic e was below what I expect
the service was not commensurate with a 5 star hotel. 1) our phone was out of order for 2 days, 2) they double booked the room with another couple that entered the room while we were there, 3) no extra blanket provided in the room, 4) check out was a hassle, 5) concierge was excellent.
September 24, 2012
Rated 5 out of 5 by Cufflynx Excellent location
The Europa & Regina is simply a WONDERFUL property. The location on the Grand Canal is spectacular and convenient. The concierge staff is MOST helpful.
You truly are staying in a LUXURY hotel and room.
THANKS to Massamo & Alexandro.
November 8, 2011
Rated 1 out of 5 by LMSATTY Watch out for the Diet Cokes
I know Venice is an expensive city but 11 euros for a diet coke (a small one at that) seems
July 7, 2013
Rated 4 out of 5 by Medved European Grand Dame
This is nicely located older style hotel. More Luxury Collection than your regular Westin prototype. Was a steal as Category 5 redemption. Good staff but on a colder side. For instance, no one tells you that there is complimentary boat ride to Lido. Breakfast is expensive at €45 a head but would be a good value as a Plat amenity. Both times I had strong upgrades to very large Premium rooms with huge bathrooms (second time with a nice partial waterview balcony and a separate storage room for our 4 suitecases :)) but never a suite or canal view even when I asked. These would be very good upgrades for Golds in a higher season of May but pretty basic for Plats.
The best way to get there in style and no hassle is by water taxi: €130 from the airport or €55-70 from Piazzale Roma (bus station or parking lot) or Santa Lucia Train station. Train station has no porters or ramp (also 99% of all bridges are rampless), so you wil carry your suitecases yourself through the stairs). Still I highly recommend a highspeed train from Rome Termini -- only 5 minues by cab from Excelsior, St Regis or Eden -- to Venice. Watertaxi gets you right to the hotel's private pier. Cheap is Vaporetto -- closest stop is St Marco Vallaresso on No.1 route -- follow the small signs to Europa and Regina -- nobody knows this hotel as "Westin" in Venice. Don't go to St Marco Zacharia -- you'll have to cross a couple of rampless bridges and all St Marco square with your suitecases. No. 2 route doesn't stop at Vallaresso.
Enjoy the most beautiful city in the world.:)
August 19, 2013
Rated 4 out of 5 by Doug1007 Little things can make a difference--in a bad way
After reading so many great reviews about this hotel, I wish I could write one as well.
The location of the hotel is very convenient.
Check-in was smooth. We were offered the SPG Gold amenities and even got an "upgraded" room. It was large with a tunnel view of the canal.
The room was hot. We figured the room had not been occupied for a couple of days since we found an anniversary cake on the table with a note dated two days before my arrival.
I made sure the air was on and left for the city. Upon returning, the room was still hot. Reception was called and after 30 minutes, someone showed up. He tampered with the thermostat, said he was leaving and would come back. He never did. At 3:00 am we woke up due to the heat. Next morning the AC was reported again. I requested a change of room but was told the AC would be fixed during the day. On the second day, the room was still hot. I complained again and someone came at 9pm to check the AC. The room did cool down after that.
We also found several Conceirge to be just unfriendly....just doing their job.
Check out was very slow. There was only one person at the desk and it took him 20 minutes with the previous guest in front of me. I was incorrectly charge for the room. I tried to explain to no avail. Since we needed to catch the transportation to the airport, I said I would just deal with it when I got home. Thankfully,another gentleman came and understood the error and corrected the invoice.
Little thing like this can deter from what could have been a wonderful experience.
November 7, 2012
Rated 1 out of 5 by robandlindsay not Impressed
Booked a night in Venice to celebrate our anniversary. Redeemed (a lot of)) points for the room, not sure if that had any bearing on the experience but I suspect it did. Front desk staff very uninterested in giving any kind of service, any time I needed anything from them it seemed like I was putting them out. Booked a "two twins as a queen" room. Several other rooms we stayed in across Italy were this way as well, but in all of the other rooms the two beds were fixed together and made as one. One queen sheet, queen comforter, etc. Our room here had two separately made twin beds pushed right together, separate sheets, comforters, complete separate beds. Making matters worse the beds were not attached, so when you rolled over from one side to the other, the beds slid apart and separated, leaving a large gap in between. Get up, push the beds back together, get back into bed, roll over, beds separate. Spent the night with both of us sharing one twin bed. Not our best anniversary evening. When checking out I was asked how our nights sleep was (in a robotic fashion without even looking up from the desk) I told her it actually wasn't very good because of the separating, she apologized and said she would let housekeeping know. I don't even think she was listening to me and "I'm sorry I will let housekeeping know" seemed like an automatic statement reply that she would use should anything negative be said about a room.
View was awful (redeemed points?) Bathroom was very nice, room was in great shape. Lobby and bar were also impressive. Concierge service was 5 star! truly excellent service here.
Because of the bed situation I honestly wish we had chosen to stay elsewhere for our night in Venice.
Wi-Fi: Come on, for what you charge a night, throw in the Wi-Fi!
July 31, 2013
Rated 1 out of 5 by Stuck Sneaky Policies
Watch out for their sneaky 2 night minimum policy! I tried to cancel one night of my stay on my honeymoon due to a change in the ferry schedule and they will not do it. I am being charged the already super high rate for a night that I won't even be there. Awesome!
March 22, 2012
Rated 5 out of 5 by WineAdvisoryGroup Fabulous Option for Venice... On the Canal
This is a great spot. There is a lot of room variation here as the hotel is old and configuration is varied. We booked a few rooms so we were able to experience some of them. When able they provide nice upgrades... so some are better than others. Don't DEPEND on upgrades during high season as it's going to be full... after all, this is Venice and you're at one of the top hotels on the canal. We loved the hotel and looked forward to enjoying breakfast every moning on the canal. Received good service from the Concierge staff here as well. Great location.
April 2, 2013
Rated 3 out of 5 by flyerno12 Worst SPG Experience
I am a loyal SPG member and enjoy my stays at most every Starwood hotel whether it be for frequent business trips or personal vacation. I appreciate the flexibility and user experience of spg.com so on a whim my wife and I as part of our 10 year anniversary trip to Italy decided to visit Venice. We booked our room last minute at this hotel, but expected the usual exemplary Starwood experience.
First upon check in, it felt very rushed and there were no personal questions asked about reason for stay, how was your trip, etc?
The hotel has many elevators and it would have been helpful for a staff member to walk us to the appropriate elevator to make the transition easier. Instead we got lost in the hotel and ended up in a construction area.
The concierge desk was minimally helpful in making suggestions or checking in as we passed by multiple times.
One bright side was the late night bar woman. My wife and I needed some hot water for tea and she set us up on the back patio with a nice view for the evening.
Although our room was "Upgraded", I think it may have been done more out of convenience given construction going on in the hotel. Our room was not ideally located either being on the second floor near the dock made for a very noisy morning with all the boats getting going for the day. Upon checkout, I wanted to share this concern, but the associate barely made eye contact and seemed frustrated that we wanted to settle our bill to our credit card. Additionally, she did not ask how our stay was and when asking about "Water Taxis" was not helpful. Lastly, she did not say have a good trip or goodbye.
I still hold Starwood in high regard, but not this particular hotel.
April 2, 2014
Rated 2 out of 5 by mgpacific Bad service
Hotel is great for location. We had a nice room overlooking the water.. shame only on the 2nd floor even thou we prepaid 6 months in advance for a good room.
STAFF - staff really are not interested in guest.. reception and porter service especially.. I wouldn't expect to be paying 600+Euro for terrible service.
ALSO no ironing.. I was told their is no ironing boards in the room so after 7pm you can not get anything ironed.. ?? not really 5 star and not really a Westin..
Customer service is not that good
September 21, 2013
Rated 5 out of 5 by marathon5 Outstanding Property
On the Canal watching the world go by. A great location acessible to everything and great place to wind down at the end of each day.
June 28, 2013
Rated 4 out of 5 by Kemist Location, Location, Location
This hotel is very centrally located to the main areas of interest in venice so it's extremely convenient. Very close to shopping and of course all the waterbus stops. It also has it's own boat landing so if you take a taxi you get right off at the hotel.
Very lavish hotel with so much history and charm. Cool downstairs bar!
Having said that, if you are expecting a super cozy bed and breakfast, this is not for you. This is an authentic full 5 star european hotel with history.
Rooms tend to be a little darker with an extremely rustic feel.
We were upgraded to a suite and our starwood concierge Annette arranged a bottle of champagne for us.
Staff was very accomodating and friendly. Concierge was very thorough.
Prices are high but you pay for the location, history and charm. Used points for our stay.
July 2, 2012