Rated 4 out of 5 by AOCutieII Once again..
I love staying at The Westin La Paloma and choose to do so every year for ACTEAZ Summer Conference. I have the choice between The Westin and that other resort in Tucson and the Westin wins out every time!!! The only complain I have is that I have never been recognized as an SPG member & each trip have to return to the front desk after check-out because my SPG points were not credited to my account. Not sure how to fix this but it would be nice to not have to do this in the future. Other than that I had a wonderful experience and will continue to choose to stay at The Westin La Paloma!!!
July 18, 2013
Rated 5 out of 5 by DebALS Staff was amazing!
Was there a short 2 and 1/2 days for a conference. So wish I could have stayed longer and enjoying the amazing resort. The staff was so nice and helpful. We had several breaks, breakfasts, lunches and receptions in Canyon III. Everything was fresh, delicious, and well presented. One particular server, William, was always making sure I had food and refreshment since I was stuck behind a vendor both. Thank you William! You were amazing! Joey was great getting my booth set up and the staff in the room gave me extra help hanging items up as I'm not so tall ;-) Again I was very impressed!
April 3, 2014
Rated 5 out of 5 by nwe132 Great place
The hotel is beautifully located and the staff is superb! From the moment we walked in the door, our needs were met. We chose the "green" offer and declined room service for seven days. No problem, we needed more coffee making items or soap---just rang the front desk and it showed up within 15 minutes.
The Azul restaurant served great food and again, the staff was friendly and attentive.
The various pools allowed the crowds to spread out so you weren't on top of each other.
Finally, the view was Mother Nature at her
most breathtaking. Highly recommend this place for all ages.
April 3, 2014
Rated 5 out of 5 by ArizonaRanger Beautiful resort with beautiful views
It does not get much better than sitting on a patio or looking thru the banquet, lobby, and restaurant windows for the best mountain views in Tucson. Excellent, friendly, and efficient service in almost every category of service. Food and service at breakfast and a banquet was excellent. We had one glitch when a housekeeper did one of those quick knock -and-enter routines which was embarrassing and irritating, but all other staff were professional and helpful. in addition , the room was comfortable and large, especially the bathroom with two sinks. Expansive pool areas.
April 7, 2014
Rated 2 out of 5 by judy42 Hotel needs improvement
When I checked in at 4pm my room was not ready yet, at 6:30 pm it still was not ready,so I ask for the Manager, and he worked with me and finally got me a room. I had booked a Deluxe King,but ended up with a deluxe double. By that time I didn't argue I just wanted a room.The room was nice with all the new renovations the hotel has done,but I had a used bottle of shampoo on the counter in the bathroom. Not good! I understand that Shannon's Slumber Party that they had a full house. But put enough staff to handle that amount of people. I spent 20 yrs in the travel industry and I know how hotels should take care of their clients.This was my third stay at your property. The two other times were good.Would I come back????
August 19, 2013
Rated 1 out of 5 by franklydisappointed Treat spg members poorly
When I first arrived the room i had reserved had bees in it. I called the front desk they sent up someone to check. The person told me they would change the room and made a call. But he then left me alone in the room with the bees. He told me that they would get me out in 10 minutes. They then forgot about me until I started calling the front desk to ask what I should do! They then moved me to a different room that was not what I had reserved. Later on I requested a late checkout due to the conference I was attending running and they refused this request also. I had friends at the conference who they were able to accommodate but refused to help me. The worst attitudes of the employees I have ever seen in the industry.
July 1, 2013
Rated 5 out of 5 by ApacheHeli Top Notch
This is our favorite resort in Tucson! The reno is beautiful and the extra added touches are beautiful. Rooms are beautiful, our view of the pool and mountains was perfect. I'm convinced this property has the best views in town, love the new fire pit area by the pools and new comfy pool chairs are just right. Our daughter loved the slide and poolside games with prizes throughout the day. The new nightly ritual of telling history of area and ringing of the bell with complimentary sangria for a toast is a nice touch, too. We look forward to coming back soon.
August 31, 2013
Rated 4 out of 5 by Dana1970 Service and layout
Food service at the pool was very slow. Waiters were very friendly, but slammed and took a very long time to take orders and get food. I decided to stay here because of the adult only pool area. There were kids in the jacuzzi, pool and cold pool waterfall area during our stay. I would like staff to be more aware of keeping these areas free of kids. I love my kids, but chose Paloma just for that space. The layout is not very good either, getting to our room from my car was about a 10 minute walk.
August 25, 2014
Rated 5 out of 5 by hummum Always Relaxing
We always have a great stay at the Westin La Paloma, among the many times we have stayed include attending a high school reunion, touring colleges, attending a wedding and a respite for a funeral. Every time has been a relaxing time, made memorable by the hospitality of the staff, the food and beverage and the overall comfort provided. We love the remodel!
September 29, 2014
Rated 5 out of 5 by Texjer Wonderful hotel in beautiful setting
Although I had stayed at this hotel many years ago, this most recent stay was exceptional. I was part of a group booking and I thought everything was handled in top notch fashion. The renovations are outstanding....hardly resembling the original hotel. The staff is exceptional. Although there were some things I didn't get to experience...golf, spa and several of the restaurants....what we did experience we thoroughly enjoyed. I would definitely stay at this property again and would highly recommend it to others.
August 10, 2014
Rated 2 out of 5 by TBD1 Disappointed
Nice warm welcome and given my preferred status I was assigned a "deluxe room with a beautiful mountain view". Great first impression. But my room was a long way from our conference and the beautiful mountain was across the busy highway that my room overlooked. At night the room and bed would shake from some source I could never figure out. The desk clerks are apparently trained to ask upon check out about the stay. They are apparently not trained what to do when a guest expresses disappointment. "Sorry, here is your receipt" doesn't quite cut it.
February 8, 2014
Rated 4 out of 5 by NY2PDX Over all very nice facitity
Two issues... 1. I participated in the "Green Room" (agreeing to not having the sheets changed, or the towels replaced) this was no problem, but the coffee supplies should still be replenished. 2. I reported the shower head not working properly, and there being a slight odor from the drain. I did say it was not a big problem for me, but may be or the next guests. However, I still felt it should have been addressed. Otherwise the overall experience was very nice, The bedding was great, the room was well cared for.
July 29, 2014
Rated 4 out of 5 by dan11111111111111 F&B
As you can see by my status I travel more than 125 days a year, many with SPG properties. I appreciated the property and the room. Your F&B was atrocious. The food quality was fine, on your scale ****. The service in the bar was terrible on several trips. The service in the restaurant just as bad. We were comped various items by management to apologize, but nothing erases bad service. No wine "corkage fee", please. This is like saying I can't use my own shampoo. Whoever is running the food and bar should hire shills to go in and report back on service. Not allowing ordering off of the bar menu in the restaurant? Again, it is not like it is two different kitchens. And when you are adding a tip, built in, there should be some disclosure by the server.
February 10, 2014
Rated 5 out of 5 by Katrine20 Wonderful Staycation!
The staff , remodel, pool, and rooms are wonderful.
Denise at the front desk was so helpful and very accommodating. Friendly staff as always. My family and I always like staying at La Paloma. Stayed three times this summer.
The remodel is so nice. The rooms are perfect . My family never wants to leave when we stay in the Grand Suite. We could live there.
Love the pool. One suggestion though : bring back the Carmella ( quesadillas ) on the menu. They were so good. Missed them this year..
We will be back. See you soon :)
September 14, 2013
Rated 5 out of 5 by Canuk Room & facilities excellent
What was appreciated most was that due to my not being able to walk long distances we had asked for a room as close to the main building and pool and I called the day prior to arriving and I felt they were listening and I was told not to worry that she had picked out a room that was perfect for us. Indeed it was perfect and we really appreciated that more than anything. The room was wonderful from the shower, to the bed and the room in general. This is our second visit and we will be back.
July 3, 2014
Rated 3 out of 5 by Dennylv6125 Stay
I have stayed several times over the past year and half at this property and this is the first time that I was very unhappy with my stay. I was having a difficult time using my personal WiFi and wanted to trade my amenity from points to internet service. I was unable to get anyone on the phone at the front desk to complete this task. I finally explained my situation to Anita on the Service Express line after trying for an hour and she was able to assist me after sensing my frustration. My understanding is that they were 'very busy'. I also experienced the worst night's sleep as the bed was very firm.... so different from the heavenly beds that I have grown accustom to. Because I know this is a great hotel under normal circumstances, I would definitely give them another chance.
August 22, 2013
Rated 2 out of 5 Bob
We were told to come at noon to check in, Took 20 min or so to check in! We went to our room, changed into bathing
suit and went to pool! Absolutely no place to sit. Everything was full.My wife and I had to sit on rocks to have a drink and eat something. Way overbooked. Bad experience!! Never was able to sit by the pool so we went back to our room!
They were to have fireworks but only recorded music and a little laser lights for 15 to 20 min.
We were there for the 4th of July several years ago and we had a great time.
How can a place go down hill so fast in a few years?
We told this guy who helped load our luggage about our stay and he replied " maybe you should have come a week before or a week after the fourth"!
Will never stay there again, especially during the fourth of July!
July 6, 2013
Rated 3 out of 5 by gross11111 Nice rooms, but terrible food and pool service
Rooms are comfortable, but very disappointed in cleanliness of pool and and staff. I would not ever eat there again. Ordered snacks at pool that were like left overs, and then ordered room service that clearly came from pool restaurant, which was the same. When we arrived there was not a lot of people there, but every table and half the chairs were dirty. Staff was un attentive. Pool was DIRTY. Hair balls and junk floating around. Very disappointing.
July 18, 2014
Rated 2 out of 5 by Sarah1027 Check in Debacle
While check in was at 4pm, I was one of the unlucky guests who was told that my room was not ready - and there was no estimate as to when it would be. I was offered an upgrade, and approximately and hour and a half later a $50 food and beverage credit when they could not offer any estimate of when we could check in. We were tired and hot, and it was frustrating to watch many other guests check in while we were made to wait. The staff was professional, but could offer no explanation other than the room was not yet cleaned. By the time we made it to our room and showered, by son was too tired to go out to dinner, so we blew our $50 credit on room service. The view from our room was gorgeous, but I was amused at the layer of dust on the TV stand - considering housekeeping was the reason we were given for our wait. I had been excited to stay at this hotel, but I would be very hesitant to go back.
August 18, 2014
Rated 4 out of 5 by Zeta Very nice hotel, food needs some attention
We were given a room upgrade as a preferred guest. The balcony view, refrigerator, bathroom and beds were great. I regret not asking for removal of the winter duvets and extra pillows, where to store the white, clean, beauties is the question. The many pool choices are unique and arranged beautifully. Unfortunately, our Cesar salads were limp and not very flavorful.
August 23, 2014
Rated 4 out of 5 by Keith43 Budget Vacaioners Beware
The resort is one of the most beautiful in Tucson and top quality service. However if you are a family with kids on a budget understand that the on prem restaurants really do not cater to either your pocket book, or your kids. Their are plenty of options not far from the resort if your a local like me and know that, but Westin would do well if they provided a more family friendly and budget conscious dinning option. Out side of that our stay was flawless!
June 16, 2014
Rated 4 out of 5 by AD082013 Staff
The hotel is gorgeous but customer service needs to be addressed. We signed up for the "green" program. While we never expected fresh linens or towels, it would have been nice to have the trash cans emptied, more coffee, soap, etc. We called housekeeping but no one ever responded. Customer service was also lacking in Azul. Mgr always had a scrowl on his face, bkfast took way too long, and service in general was just lacking. Sad for what we paid and for such a nice hotel.
August 12, 2013
Rated 4 out of 5 by Kristi82 Beautiful
This Hotel is Beautiful and Luxurious. The Hotel Staff is very accommodating. The Pools are amazing. The food at the pool was great although the restaurant and room service food was disappointing The Room was clean and comfortable and the bathroom was spacious. The grounds are nice to walk around.
We would defiantly stay here again.
August 27, 2014
Rated 2 out of 5 by Jason3300 Air Conditioning
The motor on my air conditioning unit was extremely noisy. I contacted the front desk two time to have it looked at on the third day with no response, I asked our host Angela to help me out as I cannot sleep. She had someone come to my room and they could not repair it. They offered to move me rooms, but since I was leaving the next day I did not want to pack everything up just to leave in the morning so I left that evening
July 18, 2014
Rated 5 out of 5 by GH41 The remodeled rooms were well done
My wife and I were traveling with my mother in law so we had adjoining rooms. This worked out very well. We liked the remolded rooms, the color combinations and the furniture went well together.
The hotel staff were professional: Juanita who took care of our rooms, and Arron who set up our reservations help made our trip enjoyable
This is our fifth or six stay at The La Paloma we enjoy the grounds, Sabino Canyon and Mt Lemon, along with other attractions in Tucson.
August 26, 2013
Rated 3 out of 5 by Phoebe123 Disappointed
The parking was terrible. You could not get to the valet to even drop your car off and every lot of the self parking was full. We called the front desk while driving around looking for a parking spot to inquire if there was another lot and the girl at the desk was rude, condescending and did not care. We have stayed at this hotel several times and this will be the last. Also, for a hotel this size, I would expect to have more than one restaurant to choose from.
August 20, 2013
Rated 5 out of 5 by TheBakery Hotel was Great!
The room and amenities were Great!
September 19, 2014
Rated 4 out of 5 by TIB13 Stay Experience
Upon arriving in my room there was a terrible smell, reported to front desk and immediately (while I was out to dinner) staff tried to get rid of the smell. Upon returning the smell was still there now masked by a terrible medicine smell. Once reported staff immediately had someone at my door with new room keys and were willing to carry my luggage to another room. Restaurant was fairly pricey, food was excellent and, service was even better than the food!!
September 9, 2013
Rated 4 out of 5 Great experience but a few missteps...
Overall, our stay (three nights) was excellent. However, there were a few missteps. 1) Housekeeping missed us on our second day; 2) We had been promised something special because it was our wedding anniversary. Nothing happened; 3) Breakfast was slow in coming one day because they ran out of bagels; and 4) Why on earth does the chef at Azul offer French onion soup (grattiné no less) in 105F temperature? What about a cold summer soup as a choice for dinner?
June 21, 2013
Rated 5 out of 5 by DesertCloud9 Great service! Great staff!
I've stayed here twice over the past two weekends and both stays were close to perfect. This past weekend was to celebrate my friend's birthday. The entire stay was wonderful, from the receptionist saying happy birthday both on arrival and departure, the birthday card/treat delivered that evening, to the free upgrade we received.....The new restaurant, Poppy's was great as well. Their staff was personable, prompt and the food was excellent! Well done!
April 7, 2014