The Westin La Paloma Resort & Spa

  • 3800 East Sunrise Drive
  • Tucson,
  • Arizona
  • 85718
  • Estados Unidos
  • Mapa

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Rated 4.1 out of 5 by 233 reviewers.
Rated 5 out of 5 by Staff was amazing! Was there a short 2 and 1/2 days for a conference. So wish I could have stayed longer and enjoying the amazing resort. The staff was so nice and helpful. We had several breaks, breakfasts, lunches and receptions in Canyon III. Everything was fresh, delicious, and well presented. One particular server, William, was always making sure I had food and refreshment since I was stuck behind a vendor both. Thank you William! You were amazing! Joey was great getting my booth set up and the staff in the room gave me extra help hanging items up as I'm not so tall ;-) Again I was very impressed! April 3, 2014
Rated 5 out of 5 by Excellent hotel. This hotel has just been renovated and everything is top notch. Room was very spacious as well as bathroom. I did find the mattress too firm. The pool area was lovely with lots of umbrellas and attentive service. Great place to stay June 8, 2013
Rated 5 out of 5 by great my first staycation here in Tucson at La Paloma. Guest services and check was easy. Room was large with good view. Loved the swim up pool bar and water slide. Bartender made great cocktails. Check out was easy. Perfect stay! July 15, 2013
Rated 5 out of 5 by Beautiful Property The location of the Westin LaPaloma is stunning. It's a totally relaxing environment, even though I was there for business purposes. May 6, 2014
Rated 5 out of 5 by Wonderful resort close to home We live in Tucson and went to the resort for a weekend stay at home vacation. It was truly wonderful and very refreshing. The grounds are beautiful and they had a lot of activities and plenty of space to relax. June 24, 2013
Rated 5 out of 5 by Beautiful resort with beautiful views It does not get much better than sitting on a patio or looking thru the banquet, lobby, and restaurant windows for the best mountain views in Tucson. Excellent, friendly, and efficient service in almost every category of service. Food and service at breakfast and a banquet was excellent. We had one glitch when a housekeeper did one of those quick knock -and-enter routines which was embarrassing and irritating, but all other staff were professional and helpful. in addition , the room was comfortable and large, especially the bathroom with two sinks. Expansive pool areas. April 7, 2014
Rated 5 out of 5 by This hotel never cleans the carpets in the rooms Everything was perfect but we noticed the bottoms of our feet were becoming black from dirt. It came from the carpet and then after we looked at it more closely, we noticed it was indeed very dirty. August 26, 2013
Rated 5 out of 5 by Clean, comfortable, convenient Perfect stay! From the convention facilities and food to the clean, modern rooms, the get-away was just fabulous. Thank you to all staff involved in making our experience wonderful! August 7, 2013
Rated 5 out of 5 by This resort is FIVE STAR The resports is excelent. The staff is friendly and will make sure all your needs are met. The rooms are second to none and the upgrades in the rooms are firrst reate! July 6, 2013
Rated 5 out of 5 by Westin La Paloma nicely renovated, less food options on site since Janos closed, but many restaurant options close by, and hotel shuttle will drop off and pick up within 3 mile radius July 2, 2013
Rated 5 out of 5 by Great place The hotel is beautifully located and the staff is superb! From the moment we walked in the door, our needs were met. We chose the "green" offer and declined room service for seven days. No problem, we needed more coffee making items or soap---just rang the front desk and it showed up within 15 minutes. The Azul restaurant served great food and again, the staff was friendly and attentive. The various pools allowed the crowds to spread out so you weren't on top of each other. Finally, the view was Mother Nature at her most breathtaking. Highly recommend this place for all ages. April 3, 2014
Rated 5 out of 5 by Beautiful Romantic Hotel, Great pools , Gorgeous Spacious Grounds We stayed here to celebrate our Anniversary and they sent a bottle of wine and chocolate strawberries to our room with a personal Anniversary card. August 6, 2013
Rated 5 out of 5 by Great resort with spectacular views. We enjoyed the city and Mountain view that this Resort had. Kids enjoyed the pool and slide. May 5, 2014
Rated 5 out of 5 by Excellent Hotel This was my first time staying here and I really loved it! Great views, room was very spacious and comfortable and beautiful amenities. July 18, 2013
Rated 5 out of 5 by Had a great time We took our grandson here for a day of fun in the sun! Great time, great food and great room. We will definitely be back!!! August 3, 2013
Rated 5 out of 5 by GoGirls Wonderful, friendly, helpful staff, beautiful view of mountains, excellent food, clean, facilities well taken care of. July 16, 2013
Rated 3 out of 5 by Breakfast Late Breakfast was late for 2nd week in a row. We have stayed at hotel for last 12 weeks due to my wife's chemotherapy at UMC Cancer Center. We had to leave the hotel by 7:00 a.m. for her appt. so we ordered breakfast for 6:30. This week I told the staff that we needed it on time b/c the prior week they were 15 min. late which left us 6 minutes to eat. Unfortunately, they did not deliver breakfast this week until after 6:45. We complained and were told that someone called in sick. For a hotel of this size, 1 person calling in sick is not an acceptable excuse for failing to deliver breakfast at the scheduled time. This was very disappointing. December 24, 2013
Rated 5 out of 5 by Beautiful Property This property was very nice and well presented. A thoroughly enjoyable experience. June 24, 2013
Rated 5 out of 5 by Shannon's Slumber Party I love the La Paloma! It was a wonderful stary! August 19, 2013
Rated 5 out of 5 by The bed really is heavenly Excellent resort! Very relaxing stay. August 17, 2013
Rated 5 out of 5 by nal1 Always a great place to stay at. June 24, 2013
Rated 3 out of 5 by Customer Service Needs Work It was very unfortunate that the customer service at this hotel has gone down hill. I experienced two days of pool side service or lack of. Each day i had to find someone to refill the toliet paper in the restroom and each employee I ask directed me to someone else instead of taken care of it. I was redirected 4 times. Employees seems grumpy and the employees at the towel area were more involved in greating another employee than helping the guests. I had to be moved from my suite due to the stains in the carpet, cuts in the carpet, curtains ripped from their clips, construction view out the balcony- definately not what I was promised. August 13, 2013
Rated 5 out of 5 by This hotel was way more than anticipated Beautiful setting, courteous staff, comfortable rooms, what more could you ask for. May 2, 2014
Rated 5 out of 5 by A Delightful Weekend We made plans to stay at the resort since we were going to a show on Friday night. I requested a specific building and type of room but mentioned we would have a late arrival. When we arrived, the check-in was completed with ease. It was so nice to have a bellman on duty for 24 hours. The bellman on duty was very pleasant and helpful. He followed my husband to the undergroung parking after unloading our belongings. Within a few minutes we were in our lovely, comfortable room in the building we had requested. The room was beautiful and already at the correct temperature. Everything that we needed was in the spotlessly clean room. There were plenty of towels in the luxurious bathroom. The heavenly bed was so comfortable. This resort has such quiet rooms. You never hear any noise while in your accommodations. Our room was close to the west side of the resort where the jacuzzi and the adult pool are located. It also had easy access to the main building with the lounge and the dining room. The food was delicious at our breakfast. My husband was provided with a map of the walking trail and took nice long walks each morning. He spent time each morning in the jacuzzi as well. We spent Saturday afternoon relaxing in the lounge. It was so nice to be able to have a delicious cocktail without having to leave the lounge. That evening we had plans to go to the U of A game with friends, and the location of the resort made access to the campus so easy. We thoroughly enjoyed our relaxing weekend at the Westin La Paloma. Everyone on the staff with whom we had contact was pleasant and helpful. Everyone worked with us to make our stay a perfect experience. We will definitely return to the Westin La Paloma. September 17, 2013
Rated 3 out of 5 by Great features but staff missed to give us full information The resort is beautiful and well maintained. We asked for microwave and crib in the room and it was there before we entered the room. I would have given 5 stars but during check out we found out that we were suppose to get breakfast vouchers but during checkin nobody gave us the breakfast vouchers. So we ordered breakfast through room service which was getting charged on my card. Although I appreciate they waived the charges since they forgot to give us voucher the first place. Also, our package included daily newspaper but did not receive that. The pools were great. The restuarants were great. Overall we had a great time. June 3, 2013
Rated 4 out of 5 by OK Experience As a Starwood VIP member, I was a bit disappointed with this facility. When I booked the room, I specifically stated that we needed TWO beds. When we tried to check in, it was VERY difficult to get the front desk person to understand that our suite MUST have two beds. FINALLY, a manager was contacted and the problem was sort-of resolved. The suite that was provided was mediocre, but did have a connecting room with double beds. The next morning, when no newspaper was delivered, I called and was told "We don't deliver papers any longer." After some negotiation, the Wall Street Journal was finally delivered. The facial tissue felt more like newspaper than facial tissue. October 21, 2013
Rated 3 out of 5 by Trash in room! First, I never complain at hotels. I realize its a room shared by many aka not my house, but I found trash, used up shopping bags, receipts, ripped up price tags in the drawers and even a used up makeup remover cotton rounds with mascara smudge on the floor. Leads me wondering whether housekeeping skipped this room or they don't do a good enough job to check drawers or the floor? Either way, not pleasant! Front desk was nice enough but I declined to have housekeeping come clean the room at 8:30pm, I have kids and we were tired from our cross country road trip. I don't need people opening doors or smiling at me constantly, but do expect a clean room when we check in! June 18, 2013
Rated 3 out of 5 by 4 women meeting at your hotel The beds were very small for 4 single adults. We went to the pool to relax and it was Mother's Weekend at U of AZ with hotel specials for this group. We could not find a chair to lay on and asked at the towel stand. The girl told us there there are a lot of chairs but they only put them out during peak times. I told her this is a very busy time and she said it was difficult to get the chairs. I could not find a pool manager but went to the front desk and talked to Rob. He brought out many chairs that were immediately taken. We were there 3 hours and were never asked for a drink or food. February 25, 2014
Rated 5 out of 5 by Great service! Great staff! I've stayed here twice over the past two weekends and both stays were close to perfect. This past weekend was to celebrate my friend's birthday. The entire stay was wonderful, from the receptionist saying happy birthday both on arrival and departure, the birthday card/treat delivered that evening, to the free upgrade we received.....The new restaurant, Poppy's was great as well. Their staff was personable, prompt and the food was excellent! Well done! April 7, 2014
Rated 5 out of 5 by One of the best! I travel a lot with my job. This property is, without question, a gem. It is situated so that you feel you are out away from it all, yet you are minutes away from a host of off property restaurants and shopping. Best of all the bedding is wonderful and the curtains close all the way so you have complete darkness in your room for the best sleep possible. The food is also excellent. You cannot go wrong at this property. It is one of Westin's best! April 3, 2014
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