Rated 5 out of 5 by Meembomb Great Save
We arrived at our hotel 30 minutes after check-in. Our room was not ready. We came back an hour later and the room was still not ready. One of the desk assistants solved the problem by giving us an enormous upgrade to a larger room. It was amazing and was exactly what was needed to make the experience at Westin great.
August 5, 2013
Rated 5 out of 5 by Floren Fantastic!
My family and I came into town to visit my brother, his wife and daughter. This was a surprise for a birthday.
He had told me about your place and how wonderful it is.
He was so right.
The hotel, room, common areas were beautiful.
The service received by all staff was excellent!
We will definitely stay here again.
June 11, 2013
Rated 5 out of 5 by Steve42 exellent in all ways.
Our stay was far superior to other hotels we have enjoyed in our travels. The only glitch was that on one day, our room did not get cleaned until late in the afternoon. And then only after we called the desk.
Our visit to Tucson was enhanced by the helpful staff. The resort services exceeded our expectations!
June 12, 2013
Rated 1 out of 5 by Kimberly48 Crazy
We have stayed here in the past several times and never have experienced such a mad house!It was like party central with all the college kids bringing in cases and cases of beer and strolling coolers in their room.I won't be back for awhile,if i go back again.Bummed,you use to have more class
July 6, 2013
Rated 5 out of 5 by Kengela Great Experience
Wonderful stay with the kids. Quiet and not crowded and very clean.
March 23, 2014
Rated 5 out of 5 by coco Excellent hotel.
This hotel has just been renovated and everything is top notch. Room was very spacious as well as bathroom. I did find the mattress too firm. The pool area was lovely with lots of umbrellas and attentive service. Great place to stay
June 8, 2013
Rated 5 out of 5 by kentgear great
my first staycation here in Tucson at La Paloma. Guest services and check was easy. Room was large with good view. Loved the swim up pool bar and water slide. Bartender made great cocktails. Check out was easy. Perfect stay!
July 15, 2013
Rated 5 out of 5 by Rosie6950 Wonderful resort close to home
We live in Tucson and went to the resort for a weekend stay at home vacation. It was truly wonderful and very refreshing. The grounds are beautiful and they had a lot of activities and plenty of space to relax.
June 24, 2013
Rated 5 out of 5 by supershawn This hotel never cleans the carpets in the rooms
Everything was perfect but we noticed the bottoms of our feet were becoming black from dirt. It came from the carpet and then after we looked at it more closely, we noticed it was indeed very dirty.
August 26, 2013
Rated 5 out of 5 by fruit82 Beautiful Pool Area
Overall an Excellent hotel. The food was pricey but good. Amazing pool area and simply a beautiful property it sits on.
July 13, 2014
Rated 5 out of 5 by Fawn Clean, comfortable, convenient
Perfect stay! From the convention facilities and food to the clean, modern rooms, the get-away was just fabulous. Thank you to all staff involved in making our experience wonderful!
August 7, 2013
Rated 5 out of 5 by STARRS This resort is FIVE STAR
The resports is excelent. The staff is friendly and will make sure all your needs are met. The rooms are second to none and the upgrades in the rooms are firrst reate!
July 6, 2013
Rated 5 out of 5 by atoz Westin La Paloma
nicely renovated, less food options on site since Janos closed, but many restaurant options close by, and hotel shuttle will drop off and pick up within 3 mile radius
July 2, 2013
Rated 5 out of 5 by Anniversary7 Beautiful Romantic Hotel, Great pools , Gorgeous Spacious Grounds
We stayed here to celebrate our Anniversary and they sent a bottle of wine and chocolate strawberries to our room with a personal Anniversary card.
August 6, 2013
Rated 5 out of 5 by Melanie002 Excellent Hotel
This was my first time staying here and I really loved it! Great views, room was very spacious and comfortable and beautiful amenities.
July 18, 2013
Rated 5 out of 5 by Janet1 Had a great time
We took our grandson here for a day of fun in the sun! Great time, great food and great room. We will definitely be back!!!
August 3, 2013
Rated 5 out of 5 by GoGirls GoGirls
Wonderful, friendly, helpful staff, beautiful view of mountains, excellent food, clean, facilities well taken care of.
July 16, 2013
Rated 5 out of 5 by DDub66 Quick trip
Once again the Westin La Paloma exceeded my expectations! I arrived and the Registration Agent (Jose I think) recognized me, and made me feel personally welcome. I was only there for a night and it was sure nice to know that there were going to be no surprises. I'd stay there again in a heartbeat!
July 8, 2014
Rated 5 out of 5 by Kojin Beautiful Property
This property was very nice and well presented. A thoroughly enjoyable experience.
June 24, 2013
Rated 5 out of 5 by Kiim Shannon's Slumber Party
I love the La Paloma! It was a wonderful stary!
August 19, 2013
Rated 5 out of 5 by Rebsim7 The bed really is heavenly
Excellent resort! Very relaxing stay.
August 17, 2013
Rated 5 out of 5 by nal1 nal1
Always a great place to stay at.
June 24, 2013
Rated 3 out of 5 by Katcan Crowds on the fourth
This is not the resort to be at if your looking for a quiet getaway on the 4th of July. Not enough lounge chairs and bar personnel to handle the crowds. We enjoyed the spa and restaurants. Front desk personnel needs a seminar on customer service. The grounds and views are great.
July 7, 2014
Rated 3 out of 5 by Hiredgun Breakfast Late
Breakfast was late for 2nd week in a row. We have stayed at hotel for last 12 weeks due to my wife's chemotherapy at UMC Cancer Center. We had to leave the hotel by 7:00 a.m. for her appt. so we ordered breakfast for 6:30. This week I told the staff that we needed it on time b/c the prior week they were 15 min. late which left us 6 minutes to eat. Unfortunately, they did not deliver breakfast this week until after 6:45. We complained and were told that someone called in sick. For a hotel of this size, 1 person calling in sick is not an acceptable excuse for failing to deliver breakfast at the scheduled time. This was very disappointing.
December 24, 2013
Rated 3 out of 5 by summer2013 Customer Service Needs Work
It was very unfortunate that the customer service at this hotel has gone down hill. I experienced two days of pool side service or lack of. Each day i had to find someone to refill the toliet paper in the restroom and each employee I ask directed me to someone else instead of taken care of it. I was redirected 4 times. Employees seems grumpy and the employees at the towel area were more involved in greating another employee than helping the guests. I had to be moved from my suite due to the stains in the carpet, cuts in the carpet, curtains ripped from their clips, construction view out the balcony- definately not what I was promised.
August 13, 2013
Rated 5 out of 5 by Duana Outstanding Hotel
We were welcomed with the best customer service,always a smile and eager to help,the pools were wonderful,and the food excellent.
The room was spacious,comfortable,and the housekeeping was perfect! Overall the best resort I have stayed at.
July 6, 2014
Rated 5 out of 5 by gloria74 Best stay
We have stayed at this hotel and the Westin in Westminster, Co about a dozen times altogether and I must admit this was the most enjoyable stay of all. The renovations were lovely, true but it was more than that. The staff we dealt with the restful feeling was worth every penny and more. Thanks for a great mini vacation.
July 4, 2014
Rated 5 out of 5 by SCTucson Family or Adult Only vacation friendly!!!
There are five pools. They have adult only areas and enforce that rule. That makes it so nice. I can bring my grandchildren and have fun or not bring them and have a Nana and Grandpa weekend. There are scheduled activities for children by the pool at no charge and a wonderful staff to help with whatever you may need. Staff was friendly and helpful in all areas. Thank you for a great stay!
July 1, 2014
Rated 5 out of 5 by WeekendWarriors Simple Family Fun!
Easy place to take the kids. Pool is family friendly and the slide was a big hit!
July 8, 2014
Rated 5 out of 5 by Betty20 A Delightful Weekend
We made plans to stay at the resort since we were going to a show on Friday night. I requested a specific building and type of room but mentioned we would have a late arrival. When we arrived, the check-in was completed with ease. It was so nice to have a bellman on duty for 24 hours. The bellman on duty was very pleasant and helpful. He followed my husband to the undergroung parking after unloading our belongings. Within a few minutes we were in our lovely, comfortable room in the building we had requested. The room was beautiful and already at the correct temperature. Everything that we needed was in the spotlessly clean room. There were plenty of towels in the luxurious bathroom. The heavenly bed was so comfortable. This resort has such quiet rooms. You never hear any noise while in your accommodations. Our room was close to the west side of the resort where the jacuzzi and the adult pool are located. It also had easy access to the main building with the lounge and the dining room. The food was delicious at our breakfast. My husband was provided with a map of the walking trail and took nice long walks each morning. He spent time each morning in the jacuzzi as well. We spent Saturday afternoon relaxing in the lounge. It was so nice to be able to have a delicious cocktail without having to leave the lounge. That evening we had plans to go to the U of A game with friends, and the location of the resort made access to the campus so easy. We thoroughly enjoyed our relaxing weekend at the Westin La Paloma. Everyone on the staff with whom we had contact was pleasant and helpful. Everyone worked with us to make our stay a perfect experience. We will definitely return to the Westin La Paloma.
September 17, 2013