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Rated 4.2 out of 5 by 301 reviewers.
Rated 2 out of 5 by Housekeeping needs help Changed rooms 2X. First room had an unbearable stench of body odor and second room had some sort of liquid all over the carpet. Staff moved me, but kind of nuts to have to move 2X when paying $300 a night. June 18, 2012
Rated 4 out of 5 by Quiet and a great night's sleep The hotel was in a good location for business purposes because it was near the offices I was visiting. The room was nice, clean and comfortable. Best of all, it was quiet. July 24, 2014
Rated 5 out of 5 by Outstanding Staff We've stayed at this property a few times and each visit I have been extremely impressed with the staff and their hospitality. Exceptional. It's the primary reason we return each time. March 4, 2012
Rated 5 out of 5 by Transformative Stay I used to be a regular at this hotel (before the name change and renovation), but a job change ended my frequent visits to D.C. I last stayed at the hotel a few years ago. I now have a new job that will require frequent travel to D.C. again. The first hotel I booked was the Westin Georgetown. What a wonderful experience and stay. As soon as I stepped out of the taxi the bellman instantly recognized me and welcomed me back. Marvin at the front desk was a familiar figure and it seemed that time just dissolved. The renovation of my room was spectacular. I recieved a nice upgrade for my Starwood Platinum status and wish I could have stayed for a week instead of a day. Everything was perfect. Great service, comfortable room with attention to details like conveninet electirical outlets.The room had a very contemporay look and feel Room service was prompt and the food excellent. Check in and check out were fast and seamless. The overall transformation of the hotel was impressive, but the same warmth and vibe of the people was what made my stay truly transformative. I am looking forward to my next stay! January 23, 2012
Rated 3 out of 5 by Nice location, but be aware of noise! This hotel is pretty expensive. It is also located next to a rather busy street (M street). And for the price I paid, I did not expect to be awake most of the night due to traffic noise. Clearly, the hotel should do more to soundproof their windows. Our stay was a part of a road trip which included a lot of cities, and this hotel was the winner when it came to being noisy. Doors slamming loudly when open/shut was also a problem. As usual its hard to understand why hotels of this class do not install door mechanism to prevent this. Everything else was okay - your average "westin" standard. Location good, but not great. The walks to Dupont Circle or Georgetown got pretty tiresome after some time. I will try the Fairfax next time. November 13, 2011
Rated 5 out of 5 by Amazing stay, thanks! I live in DC and came here for one night stay-cation to celebrate my boyfriend's birthday. The concierge Sloan contacted me immediately after my reservation and asked what they could do to make the stay special, and she definitely delivered! Not only did she patiently tolerate my indecisiveness on what to do for him, she had great suggestions of her own. We had a fantastic room that seemed very big for a DC hotel and was very quiet. He absolutely loved the cookies and the note that was waiting for us when we arrived. I travel constantly for work around the world and my experience here was top notch, even when compared with other Westin hotels. June 29, 2013
Rated 5 out of 5 by Comfy Room The bed was super comfortable as always at a Westin. The hotel is in a great location and is very clean and nice. May 6, 2013
Rated 4 out of 5 by Great Georgetown Location Great hotel, clean, quiet and modern. 3 block walk to Georgetown. Definately one of the higher end Westin's November 16, 2011
Rated 5 out of 5 by Bell staff Excellent Bell staff.Ahmad and the other staff recognize me every time we visit D.C. December 7, 2011
Rated 5 out of 5 by The hotel was fantastic The hotel and staff was fantastic and very helpful. January 3, 2012
Rated 5 out of 5 by Wonderful staff Front desk was especially gracious and helpful. All staff we encountered were wonderful. Outdoor pool and fitness center were less than desired but overall lovely stay. July 22, 2014
Rated 1 out of 5 by Probably my worst Starwood experience This was an interesting experience as originally I booked the Westin Washington which I cancelled after reading these reviews and changed to Gergetown. I am a Starwood Platinum member, so have been around the block. We checked in to be told there were no rooms to match our reservation at 9.00pm. I enquired if our upgrade request was honored (Starwood has a program). I was told there was no availability. Eventually after several consultations on the phone the reception clerk told us that an upgraded was available. On arriving we were given a disabled room. I called to say this was not satisfactory. Amazingly another smaller room was found. The next day, my wife was looking or of the window, only to see the Doorman spitting in the flower bed! We then feeling lazy turned away housekeeping and asked if they would come back in an hour. They never came. On the next day we ordered breakfast and the order was incomplete. We ate at the restaurant it was terrific, the staff were fabulous. Then on checkout I find the discount promised at breakfast had not been applied. In summary we felt the hotel lacked grace, several staff members seemed totally disinterested others were superb vet little was personal. After staying at great Westins around this world this was the worst it just has nothing special about as much joy as going through security my Wife says. We checked out a day early August 3, 2013
Rated 5 out of 5 by Family Wedding event My husband and I didn't "have to" register for a room as we live within a hour of your hotel, but we decided to splurge to fully enjoy the family wedding that was taking place at your hotel one evening. We don't regret it and now view our stay as part of the entire happy experience! And I believe other family members enjoyed staying there as much as we did! Oh - and the bride and groom as well! July 14, 2014
Rated 4 out of 5 by Great Location, Courteous Staff The hotel is located right next to Georgetown with a lot of nice stores and restaurants. The room is average even though we were upgraded to a deluxe room and a complimentary roller away bed. Thanks hotel! The hotel restaurant serves limited choices of breakfast but the food is pretty good. The staff including the front desk and valet are friendly and courteous. Great job to you all!. July 14, 2014
Rated 4 out of 5 by My Georgetown Stay I was a little taken back by the hotels look when I first arrived. It was more elligent then I expected being located in the heart of Georgetown. The inside was very clean and the service was great. My check in was fast and everyone was very helpful in giving me directions to the places I wanted to see. Some even gave me some personal recomendations that turned out better than I had planned. I am planning on comming back to stay again. July 10, 2014
Rated 3 out of 5 by Noisy!!! As much as I love Starwood, this hotel left a lot to be desired. My "upgraded deluxe" room appeared to be one of the smallest in the hotel. The HVAC made the room either too warm or too cold, with no happy medium - this was after engineering came to fix it because the room just kept getting hotter. In addition, every time the air cycled off it sounded like someone was banging pots and pans inside the wall. It was impossible to get a decent night's sleep. The room was quite dusty when I arrived, though when I returned to the room the next day housekeeping made their presence clear by leaving a pair of rubber gloves in the bathroom. February 17, 2014
Rated 2 out of 5 by Hotel should inform guest a couple of things, first when the housekeeper cleaned the room the bed was no mad properly, it was as if he just said well since they are stay I don't really need to make it look neat. two on the morning of the departure there was loud jackhammering and there was no notice of that. I had to get up earlier the expected. I love Westins but this was no a good experience. I will return and hope it will be better. the hallways are very cold and my room was like at the end of the hall. Staff was friendly though. I was also expecting to get the 50% discount on F&B but was told it no longer apply. no worries. Location was great though May 31, 2013
Rated 4 out of 5 by a bad Start By and large it was very nice Rachel at the front was very helpful and made a bad beginning much better The car people and bell hops were excellent fast friendly and helpful When we checked in on the Tuesday June17 the person who checked us in could not have been less friendly or helpful When I asked a few questions he said "there is nothing I can do about it" and gave me Megan' number to call in the morning He did take my Starwood card so should have been more responsive July 1, 2014
Rated 4 out of 5 by Westin Georgetown Nice hotel Try breakfast off campus. July 17, 2014
Rated 1 out of 5 by horrible smells i wanted to take a minute and give you my feedback on your hotel. The staff was exceptional but the hotel itself was incredibly disappointing and gross. There was a horrendous smell right away in the elevators, it was a mix between horrible body odor, mold and mildew and when I got to the first room they assigned me, the smell was so overwhelming , I immediately walked out to go to the reception desk so to request another room. the next room had less of smell but it still lingered. if the air conditioning wasn't on then the smell was putrid. the closet and carpet seemed to be the most infested. When I got home I had to wash all my clothes, even the ones i didn't wear, because of the horrific smell in that closet. Unfortunately i could never refer the westin georgetown to anyone. very disappointing. Lisa Rice June 29, 2014
Rated 4 out of 5 by great location. Friendly staff Very good choice for most Washington/Georgetown travelers and competitive pricing July 14, 2014
Rated 5 out of 5 by Pro Assurance The location staff and service were excellent, the food I was average saved by the closeness of Ris and the Iroquois all a block or so away. July 13, 2014
Rated 5 out of 5 by Hotel is very comfortable Only stayed two nights but accomodations were very comfortable and well appointed. Room service was good, but prices extremely high. A lot of extra fees added to bill. July 11, 2014
Rated 4 out of 5 by Great Location but Noisy I had a great stay on my first visit to D.C. I was comfortably within walking distance to great restaurants and plenty of night life. The only downside was the amount of noise I could hear streaming in from outside of the hotel. I was on the second highest floor and could easily hear noise from the street below. Each morning I woke up to an ambulance passing by and could often hear people trying to hail a cab. I stay in several hotels a year and Westin is typically one of my favorites but the amount of noise I could hear was a bit unusual. The room was very comfortable and right at the standards that I've come to expect from a Westin property (minus the noise of course). July 18, 2012
Rated 5 out of 5 by This is a very friendly hotel You will recieve friendly greetings the moment you step out of car. The lobby is warm and has a sense of home coming. All staff are extremely friendly and willing to make your stay a wonderful experience that you would like to share with others. I have always chosen this hotel when I come to DC July 4, 2014
Rated 3 out of 5 by Room for improvement. The room was small. We were a Preferred member but the couple we were traveling with were not yet their room was bigger than ours. Many surfaces in the room especially in the bathroom had a white film on it. Asked the front desk to come clean a second time. Still found dirty surfaces even after second visit. Manager did compensate us for this inconvenience. They place mini bar items on a special tray that if you lift an item off the tray for more than 30 seconds you've bought it even if you don' open it. This is explained in small print on the tray. You have to pay for Internet. Staff was nice. Good location. April 10, 2013
Rated 4 out of 5 by Great Stay Rooms were clean, comfortable, quiet and spacious. Restaurants within the hotel were good - great margaritas and happy hour apps at Boveda - a great way to end the day after touring the city. Jeffrey, the Concierge is the hotel's greatest asset. He was welcoming, knowledgeable and made great suggestions for us, even getting us in to a restaurant that we really wanted to go to. Two down sides - the hotel charges extra (and I think extraordinarily high) fees for internet. I fail to see why hotels do this. They would never charge for cable! Also, we had hoped the pool would be open. The temps were about 80 every day we were there, but they don't open the pool until Memorial Day.. May 12, 2013
Rated 2 out of 5 by Business travelers beware I stayed at the Westin as part of a conference I was attending. Apparently it was restaurant week and rather than catering to the needs of weary business travelers, the hotel suspended its regular menus, forcing everyone to order from a pretentious and unsatisfying Prix Fixe menu. Despite a recent renovation, there are no accessible outlets near the bed, making charging cell phones used as alarm clocks impossible. The energy saving light system in my room was faulty but after a long day of conferences, I chose to walk around in a half dark room rather than deal with maintenance. All in all, they've lost sight of what business travelers need for a comfortable and convenient stay. February 7, 2013
Rated 5 out of 5 by Great Place to stay in DC Great Location Excellent Service Near great restaurants and shopping Close to Metro Station for easy access to city July 7, 2014
Rated 5 out of 5 by excellent The front desk staff and valet personal very prompt and helpful. July 7, 2014
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