Rated 3 out of 5 by FreqFlyerPlt Staff inflexible
I booked a stay over the phone at the last minute for one night. About 10 minutes later I realized I did not need the hotel room anymore so I called to try to cancel and get a refund. I thought that since I am a 6 year SPG member with their amex card that has a yearly fee, it would be no problem. Wrong. Neither the SPG staff on the phone nor the hotel staff was willing to help. I understand cancellation windows and penalties, but for 10 minutes? I did not cause the hotel to lose any revenue, it would have been a nice gesture for them to refund my stay or at least give me a credit for a future stay.
It is rather unfortunate because it is a pretty nice property, but I advise you to take your loyalty elsewhere.
April 26, 2012
Rated 4 out of 5 by Weese14 Responsive Staff
Needed a ride from a van during an off peak time. Staff scrambled to accommodate my schedule and were so kind to take care of my needs. Also got a quick email acknowledging some noise by housekeeping outside my room at midnight. Just nice touches and thoughtfulness.
June 5, 2014
Rated 5 out of 5 by msdaynna Friendly Professional Staff & Great Service
This is our third stay at this Hotel. My sister and I stayed during the New Year's weekend. Minor issue with ladybugs but our room was changed and everything was fine. The staff was extremely gracious and accommodating, and I was pleasantly surprised when the hotel credited my SPG account "without me asking" because of the inconvenience of having to change rooms. This hotel provides outstanding service and has a staff dedicated to seeing to the comfort of its guests. Excellent dining as well. We had a delightful time and would definitely recommend this hotel.
February 4, 2012
Rated 5 out of 5 by GingerSoldier Five Star Experience
My stay at the Westin Airport in Atlanta was great. The staff were courteous, the food was great (Lobster Mac and Cheese.....Awesome), and the atmosphere was pleasant. I would definitely recommend staying there.
June 4, 2014
Rated 1 out of 5 by tiggertoo good hotel,bad everything else
the people that worked at the desk were not friendly at all,iwas not told when i spoke directly to the reservationist,that parking was at a charge, no complimetary breakfast, i had two small children that i would not spenf 15.00 on a plate to be picked over,everything in the hotel was overpriced,a coke in a machine should only cost 3.00 at a ball park, i would not think of ever going back there it was not guest friendly it was all about money. I have stayed at hotels i spent less on and got way better service and left feeling appreciated.
June 18, 2012
Rated 5 out of 5 by ajm33 relaxing stay
stayed for two nights and had a very stress free stay. the breakfast buffet was fantastic - the variety and the freshness of the food was excellent. wanda has to be commended for her service and friendliness - this is what southern hospitality is all about! shuttle service to marta was fast and convenient. made the trip several times and i have to also recognize alex for his service. he treated each guest with respect and helped every guest with their bags in a fast expeditious manner. i would love to ahve him work for me back home!!!!
May 28, 2012
Rated 1 out of 5 by Drcora Poor experience
My room had a very stained arm chair which also had a bad smell. The mirror in the bathroom broke and the coffeepot had mold growing inside
June 3, 2014
Rated 5 out of 5 by trans suite
the suite was great, hotel was nice and clean. staff very helpful.
June 2, 2014
Rated 1 out of 5 by Smedley71 Worst Experience at a hotel
My husband and I came here for what we expected to be a nice long relaxing weekend. I can honestly say that this is our first and last stay at a Westin property. The bathroom had mold on the ceiling and the tub had a big chunk taken out of the porcelain. What was even worse is that the hot water only worked sporadically. The curtains and chair in the room had multiple stains on them. We looked at the bed very carefully to make sure that it was clean. I asked to speak to the manager after the second morning of cold showers for both myself and my husband and was told that the manager wasn't available. Even though we prepaid for our room due to booking online, we ended up leaving a day early to find another hotel. I have never had a more disappointing experience and it basically ruined the first vacation we've had the opportunity to take in three years.
May 21, 2014
Rated 1 out of 5 by RB75206 Horrible service
The service was really poor. No basic amenities like a toothbrush upon request. And then I called the front desk right at midnight and tell them that I'm leaving my breakfast order tag outside the door, and next morning the tag is still outside the door.
February 27, 2014
Rated 1 out of 5 by ANG24 very dissatisfied by the service I recieved
I had to ask for a crib more then 3 times, dirty pillow cases, WiFi trouble, staff was rude, I was lied to about check out time, room service welcome themselves in my room while I was there and took the crib without asking and way before check out time and the refrigerator wasn't working.
February 18, 2014
Rated 4 out of 5 by Darek GOOD CHOICE
typical American WESTIN this category. Small bathroom, OK American breakfast. . 500 bonus points plus breakfast for platinum members . For 100 % I will come back.Good conection with free shutle with airport
February 19, 2014
Rated 5 out of 5 by JayR78 No one is perfect.... but they strive very hard
I travel all over the world, and worse I'm a hotelier. I find the front desk staff the best in the industry. The room service, housekeeping and the bell staff were outstanding. There was a substandard iron in a room and we requested another iron. Not only was an iron delivered with speed and efficiency but a brand-new iron out-of-the-box was delivered with an apology and a smile. The request was after hours and the support staff knew exactly what to do. This is a sign of great executive staff management.
Only two suggestions. The first is to put a garment hook on the back of your bathroom doors. I travel with my own garment hook however the doors in these units were 1 3/4" thick, the thickness of exterior doors, so my garment hook could not work. The second is two Quality Assure each room at least once a week. In the unit the floor lamp was missing a bulb for the entire stay.
The comfort of the rooms were excellent. Additional outlets for technical travelers, like myself, was greatly appreciated.
January 28, 2014
Rated 5 out of 5 by Relaxed52 Very comfortable and relaxing atmosphere
Good customer service made the difference in helping me enjoy my stay. The welcoming comments from the very start with the drivers at the valet parking station let me know that I would be very relaxed and comfortable. Check-in and out was very easy and quick. The room was very comfortable and I was able to enjoy my workshop the next day.
Thank you again for excellent customer service.
June 8, 2012
Rated 4 out of 5 by Tastiipeach This hotel was just what I needed
Arrrived in town for a concert and fun weekend, the valet service was awesome. Their customer service was pleasant and at every interaction my family and I were greeted with a warm smile. The only complaint would be the slow bartender...although they wanted each person to feel special, both people spent too much time in conversation and not assisting customers. Overall great stay.
May 29, 2012
Rated 3 out of 5 by Dave488448 Room is so noisy
AC in room was so noisy. It was hard to sleep with AC on.
May 27, 2014
Rated 2 out of 5 by Moshe123 Cleanliness needs improvement
I travel often and stay in different places. Obviously we look for a good deal since I travel with my wife and 1 year old baby. We checked in at the Westin Altanta Airport later in the day and did not notice till late that our room was not cleaned properly or not at all. We found hair in the bathroom, on the bed and carpet. Our baby was crawling and picked up lots of hair on her clothes. We decided not to say anything till check out because it was late and we needed to put our baby in bed. The staff was great during check in, dinning, and check out. Definitely the rooms need to be cleaned. Quite disappointed with our stay in the room.
March 12, 2014
Rated 1 out of 5 by MeeMee Needs Help
Beatuiful hotel but I was very disappointed to pull up and see the parking attendant outside with a lady shaking their butts in a club dancing fashion. The attendants at the desk speak bad english. The parking meter was out of tickets. And then to top all that off we got to the room and there was NO wash cloths or towels in the bathroom..... Will never go there again.
July 15, 2013
Rated 5 out of 5 by IdahoJason Thindustrial 13 - Excellence
I stayed here for the Thindustrial 13 Event by ACP. The conference rooms were great as well as the entire staff and the rest of the hotel. I would highly recommend this hotel for anyone looking for a place to hold there next event or just looking for a nice place near the airport. The BAGS service is way cool! I wish more hotels would offer this kind of services...
September 13, 2013
Rated 1 out of 5 by Flophouse Not pleased
This hotel was unorganized and did not come close to meeting my expectations. Would not recommend.
February 20, 2014
Rated 3 out of 5 by Rileydude pets
Travel many times through Atlanta and would love to stay at this hotel but they charge $100 for pets. We have a 17lb boston terrier that we travel with and never pay for the him staying at all the other Westins around the country. We would like to stay at the hotel on our next trip through there in a few days but we have to skip because of the enormous fee.
March 12, 2012
Rated 1 out of 5 by d111492 Huge Disappointment !
Unfortunately this experience was a huge disappointment...
The check-in process was slow and unpleasant. The receptionist was bored and unfriendly. The room assigned had 2 beds eventhough the reservation I placed on the "Westin website " specified - one king size bed...
The grouchy receptionist was unable to accommodate our requirements stating that my reservation was through a third party ( that was inaccurate) and offered to cancel the reservation... that i gladly accepted eventhough it was past midnight..She also stated that there will be no charge for parking .. unfortunately, that was a lie .. I was charged $4 for aprox 30 min ... Bottom line - If you want to be mistreated go to "The Westin Atlanta Airport ..
April 27, 2014
Rated 4 out of 5 by Fabian71 A comfortable hotel
I was really impressed with the hotel. The lobby and the rooms were really nice. I was taken aback by the fact that the hotel did not offer complimentary wireless internet in the room and horrified when it wasn't offered in the lobby. Luckily, I had converted my phone to a hotspot. Other than that the hotel was great.
August 9, 2012
Rated 5 out of 5 by Tina54 Simply Awesome!
I have absolutely nothing negative to say about this hotel. I have stayed there twice, and each stay was superb! The facility is very neat, clean and organized. It is quiet and run to perfection. The beds are absolutely comfy and the staff are friendly and cordial, and take pride in serving with a smile.
November 30, 2011
Rated 2 out of 5 by NutmegJuly Great service
Hotel rooms although NON SMOKING had faint smell of smoke :( I know this is a difficult task to prevent but it was noticeable. Amenities in room, shampoo soaps towels a bit weak but other than that Heavenly bed was great as usual and the service from the staff was outstanding.
Thanks Westin :)
December 8, 2011
Rated 1 out of 5 by KarenW2013 Worst customer service
I stayed at the Westin Atlanta Airport and they encouraged me to spend money and then misled me so I would spend more money. I ordered room service with a $25 voucher from Delta, and the room service person said that I could use my voucher, so I decided to order more food to take up the full $25 dollars. When the food came, I gave them the voucher, which they still have and it was declined. Without telling me, the ran my credit card for the full amount of $27.
When I spoke to accounting they accused me of spending the money at the airport before going to the Westin, and they also said "well you ate the food, so you're being charged for it" even though they never told me the voucher was declined and just charged my card unknowingly. Its Delta's problem, but the Westin has the worst customer service and did nothing to help.
Adding more insult, they said "Mitzi B.: I am sorry, Karen. In the future, I suggest making sure you have the finances you wish to pay for services prior to ordering them."
July 12, 2013
Rated 4 out of 5 by ksorrow Very nice but....
The room was very nice very neat very clean. But when i go to order room service my room was called several times because they was not sure what I order I never recieved a reciept so I dont know what things were charged to my room when I asked for towels I never recieved a call back
January 6, 2012
Rated 2 out of 5 by Vigiljg Hotel is Horrible
Room service was way over priced and tasted horrible. The first room we checked into was dirty and they so called upgraded to a pure room I didn't see any difference in the room except the portable air purifier.
December 2, 2013
Rated 1 out of 5 by skyguy worst hotel experience of 2013
The worst hotel experience I had in 2013 . It was so bad I had to contact starwood at the hotel. The hotel itself is fine the staff is left to be desired .
January 1, 2014
Rated 5 out of 5 by Mingo52 Overall Hotel setting and room/service
The Hotel was superb, customer service great, room service for a snack was fabulous when I had an urge for a big snack. The bed in the room was very comfortable. The hall for the conference was nice also and the beverages, and pastry was very good.
July 31, 2012