Rated 5 out of 5 by cnwo4life Great SPG recognition
I stay here several times a year, and the staff at the Westin ATL Airport always come through with their amazing attitudes. Not once have I not been recognized for my SPG status. From the dining staff to housekeeping, this hotel is superior to almost any other airport hotel I have stayed.
May 16, 2012
Rated 4 out of 5 by Junior34 Love the Service
I enjoyed the stay. The room service and food were excellent.
July 8, 2014
Rated 4 out of 5 by JayL619 Westin living up to their great standards
Hotel was clean and well kept. Very friendly and helpful front desk staff. Called for extra towels around 11:00pm and housekeeping was knocking at my door within minutes to deliver them. Would have like to have been at the Westin downtown where everything would have been in walking distance but it was book but would stay at airport location again.
July 5, 2014
Rated 2 out of 5 by Consultant First Impressions count......
If First Impressions count, then the Westin Atlanta Airport is off to a bad start the moment guests walk in the door. It was 9pm when I arrived and the front desk was obscured with bodies. I walked to the SPG Platinum desks to wait in line and stood there for a good 10 minutes while two employees behind one of the desks discussed a spreadsheet between themselves before finally offering to help a growing line of Starwood’s best customers. No welcome. No “I’ll be with you very shortly sir” – just “stand there like an idiot while I deal with whatever I need to deal with which is far more important that you!”
I was finally given a room on the top floor and took the elevator to my room. I walked in and was hit with a cloud of noxious fumes. Very evidently someone had been smoking in the room assigned to me despite the fact that Westin has been non-smoking in the US for years. The room had NOT been fumigated and the maids had simply returned it to service “as-is”. I called the Front Desk Manager to the room to examine it and to bring me keys to a replacement “clean” room. He could smell it from the doorway he said as soon as I opened the door, and he declined to walk in to examine it any further. Whether the previous occupant got his credit card hit with a $1,000 cleaning fee or not is anyone’s guess, but I certainly hope so!
The hotel restaurant is convenient and although my wine glass was plonked down on the dinner table with as much wine on the outside of the glass as inside it, the food was good and arrived very quickly.
Guest rooms are typically Westin. That's why I say at Westins so much. However, I could have thrown a shorts and bikini beach party in my room with the AC set at 60F, which was no where near adequate to cool the room, especially with such a thick duvet on the bed. However, Westin décor trumped the struggling AC unit with a second thin summer duvet under the winter one, so sleep is possible – even on a beach!
The Westin offers a free pickup bus to and from the airport which runs 24 hours a day every 20 minutes or so. Drivers are courteous and very helpful.
The biggest negatives:
1. There is NO Club Lounge at this hotel which I look for as a business traveler!
2. Internet access was exceedingly slow and only via WiFi as far as I could determine. There were no visible Ethernet ports in rooms. I could probably have walked to Google's offices in CA in the time it took the page to load! In all fairness during my stay there were a heap of teenagers in the hotel who no doubt travel with 3 iPads each all set to stream YouTube videos all night long. Even so I guess its time for the hotel to upgrade its Internet bandwidth!
July 10, 2014
Rated 5 out of 5 by boomp Good for last minute change of plans
I enjoyed my 2 night stay in this hotel. It was very busy the first weekend in March. Daily parking rate was more than I wanted to pay. DIdn't have a ladybug experience! Overall stay was great! I would come back...
April 29, 2012
Rated 3 out of 5 by Brwi The hotel was ok.
I came to this hotel to get away for a couple of days with my friend and our kids but I wasn't pleased the pool was dirty,and I assume you have to pay extra to get a room with a microwave which wasn't convenient to warm up bottles I had to go down to the lobby. and the second layer of sheets were dirty I have been to lower end hotels and they were better than this one,
July 3, 2014
Rated 1 out of 5 by scotty321 Very Disappointed!!
We wanted to try a 4 star hotel to see how the other half lives. We should have stuck with 3 star. Amenities were amazing however, 16$ a night to park, tiny room, one small chair, dirty hall ways, filthy hot tub, pay per view didn't work etc. We would much rather stay a 3 star inn and suite. This hotel has seen it's better days!!
July 3, 2014
Rated 4 out of 5 by rockydogz Great staff and excellent chef.
I have been staying at this hotel for around twenty years and the place is truly starting to show it's age. Shower head (Starwood properties have two shower heads) and only one worked. Plugged my cell phone into the desk and the outlet didn't work so the next morning I had a dead cell phone. Worked out in the health club and the first two elliptical machines didn't work but the third one did. Had lunch and breakfast and I have special dietary needs and the food was truly superb and Tonya was a superb wait person. Staff is great and my belief is that this hotel could be great again, but Henderson the General Manager needs to put in a better program on maintaining an excellent facility.
February 18, 2012
Rated 5 out of 5 by HorrificallyShockedAlec Always Westin
I travel several times throughout the month for my career. I am always delighted to stay at this property. The front desk staff know me by name and the coustomer service is just excellent. The food within the facility is excellent. One issue that almost makes me want to stay away ~VALET~. Those guys seem like they hate there job and the customer service is just rediculous. I can be seen struggling with my lugguage and they obviously never want to assist me. There is one guy in particular that sees me and simply goes the other way. Other than the gents who park the vehicles and assist with lugguage (if they assist at all) this place is great.
May 26, 2014
Rated 4 out of 5 by gyghmbo Decent Experience
Once again I was given an accessible room which has a very low shower head that I find annoying. Also, the light colored chair in my room was gross - needs to be replaced. No outlets by my bed other than long extension cord sticking out from under the bed. Alarm clock not working (no time, etc.). Bartender is kooky as always. Front counter excellent.
July 2, 2014
Rated 5 out of 5 by BChen overall nice stay
Hotel staffs were very polite and helpful. I was upgraded. The room was big and clean. I tried breakfast and lunch at the Palio, both were good.
The noise from airplane taking off was not obvious. Instead, my neighbor talked loud and late which made it difficult to sleep.
Pool water was not very clear but it didn't bother me since I was not intended to use it anyway.
Overall a nice experience.
June 30, 2014
Rated 2 out of 5 by mrlesueur Good Help is Hard to find
The room, the sleep, and facilities were great but the staff in this place (not everyone but a number of them) From the French european female at the front desk to a couple of the the bartenders to the hostess of the restaurant (breakfast on Saturday AND Sunday morning). I am so sure there are better individuals to service "paying customers".
July 1, 2014
Rated 3 out of 5 by William32 Go someplace else to eat
The room was clean and nice. The house salad dressing was poor and the soup even worse. The blackened catfish was tasty but a bit oily. The electrical outlets at the room desktop will not handle the hotel furnished hair dryer.
July 2, 2014
Rated 5 out of 5 by sunny54 Y.Rob
MY stay at your hotel was perfect from the front desk staff. to room service, to my awesome shuttle driver Raymir, who was so helpful. I will be staying again
July 2, 2014
Rated 3 out of 5 by FreqFlyerPlt Staff inflexible
I booked a stay over the phone at the last minute for one night. About 10 minutes later I realized I did not need the hotel room anymore so I called to try to cancel and get a refund. I thought that since I am a 6 year SPG member with their amex card that has a yearly fee, it would be no problem. Wrong. Neither the SPG staff on the phone nor the hotel staff was willing to help. I understand cancellation windows and penalties, but for 10 minutes? I did not cause the hotel to lose any revenue, it would have been a nice gesture for them to refund my stay or at least give me a credit for a future stay.
It is rather unfortunate because it is a pretty nice property, but I advise you to take your loyalty elsewhere.
April 26, 2012
Rated 5 out of 5 by Bobo7 Great customer service
Westin accommodated my hotel rate after I was stranded in ATL due to grounded flights as a result of thunderstorms while traveling Delta airlines.
July 2, 2014
Rated 5 out of 5 by HD39771 Westin Hotel ATL Airport
I have stayed at this hotel on numerous trips to ATL in the last 15 years. The quality of the facility has always been consistent. Rooms are comfortable, quiet and have been consitently so for the time period mentioned. My wife and I now stay at Westin properties when we travel exlusively.
June 30, 2014
Rated 3 out of 5 by SBSP2014 Humid rooms
The service was good, but the room was uncomfortably warm and humid. I told the front desk about the issue and asked that they look into the AC. Not sure what the problem was. There was an Anime Convention going on and the attendees were very noisy at night. The conference rooms were very nice and the food was good. Overall it was an okay experience. Would not stay here again though.
June 27, 2014
Rated 5 out of 5 by Lizzie12 The hotel has wonderful features including shuttle from and to the airport.
Everything was fine except the refrigerator was not cool enough and food was quite expensive. However the staff were quite friendly, helpful and very professional. Hotel was overall quite clean.
June 30, 2014
Rated 5 out of 5 by Chardonnay73 Great Customer Service
In January 2014 a 5-day guest at your Westin Atlanta Airport hotel. After the first night, my room was switched from 436 to 424, and during the move I lost my iPhone charger. The subsequent day, I called the Lost and Found office, and spoke an employee named Ursula. Within minutes, she came to let me into my former room to help me search for my charger to no avail. Afterwards, she returned to my room with 2 chargers hoping they would support my phone but unfortunately they didn't.
After 3-days, still without my phone charger. I felt lost, frustrated and frantic particularly since I sat in my parked car a couple times during the day to charge my phone.
Still eager to find my phone charger, I called back to Lost & Found, and once again was kindly greeted and assisted by Ursula but still no charger found. A couple hours later, Ursula called my room; she couldn't reach me on my cell phone since it was dead. During the call, she said she believes she has an iPhone 5 charger and was coming to my room to see if it fit my phone. Low & behold, it worked. I could have hugged her! But this wasn't the highlight --- she told me she called her daughter to see if her daughter's job had any extra iPhone chargers, so Ursula actually went outside of the Westin to help me, something she certainly did not have to do.
This was a great example of excellence in customer service and going above and far beyond. I did not want her service to go unnoticed or unacknowledged.
Please thank Ursuala for me. She helped my stay at the Westin enjoyable and memorable. It is nice to see kind and selfless people still exist in this world.
All my best,
Albany, New York
July 3, 2014
Rated 5 out of 5 by msdaynna Friendly Professional Staff & Great Service
This is our third stay at this Hotel. My sister and I stayed during the New Year's weekend. Minor issue with ladybugs but our room was changed and everything was fine. The staff was extremely gracious and accommodating, and I was pleasantly surprised when the hotel credited my SPG account "without me asking" because of the inconvenience of having to change rooms. This hotel provides outstanding service and has a staff dedicated to seeing to the comfort of its guests. Excellent dining as well. We had a delightful time and would definitely recommend this hotel.
February 4, 2012
Rated 3 out of 5 by magnet100 Just fix these problems, and the hotel is fine
I am over 70, and as I was leaving the room, I saw the biggest cockroach I have ever seen in my entire life. Also, at 9 pm the pool/exercise area was messy, out of towels, and out of water/cups. Fix these problems, and the hotel is just fine
June 29, 2014
Rated 1 out of 5 by peaches27 Terrible Experience at the Westin Atlanta Airport
our experience at the Westin Atlanta Airport was far from perfect. Aside from not having the accomodations promised at booking, the staff was less than friendly in meeting our concerns. I booked seven (7) rooms for our stay. One of the rooms had mildew on the floor, spores on the walls, and the carpret was saturated in water. After speaking with three different individuals and many hours voicing my concern, we were moved to the 9th floor to another room. It took approximately 3 hours to get someone in management to understand the need for moving rooms with small children and upper respiratory infection tendencies. I was first told "we will get maintenece to come and check first thing in the morning." Secondly, I was charged an additional incidential fee for the rooms booked. At booking, I observed 7 incidental holds on my account. The next morning, there was an 8th charge on my account. The manager was very absurbed in responding to me; causing me to become short and frustrated. After threating to talk with the general manager, I was given my fee back for parking. However, the extra charge still remains out of my account; therefore, I truly paid for parking and no accomodations were made for my inconvience. My expectations for booking 7 rooms at a time would have at least been to experience friendly staff. This was not the case. I was VERY unsatisfied with my stay at the Westin and will not utilize this facility to book any other hotel accomodations or recommend this hotel to any family, friends, or associates.
July 2, 2014
Rated 4 out of 5 by Lorenzo11 this is a good westin
This was a perfect hotel for us but I have stayed in better Westins
June 30, 2014
Rated 1 out of 5 by tiggertoo good hotel,bad everything else
the people that worked at the desk were not friendly at all,iwas not told when i spoke directly to the reservationist,that parking was at a charge, no complimetary breakfast, i had two small children that i would not spenf 15.00 on a plate to be picked over,everything in the hotel was overpriced,a coke in a machine should only cost 3.00 at a ball park, i would not think of ever going back there it was not guest friendly it was all about money. I have stayed at hotels i spent less on and got way better service and left feeling appreciated.
June 18, 2012
Rated 5 out of 5 by ajm33 relaxing stay
stayed for two nights and had a very stress free stay. the breakfast buffet was fantastic - the variety and the freshness of the food was excellent. wanda has to be commended for her service and friendliness - this is what southern hospitality is all about! shuttle service to marta was fast and convenient. made the trip several times and i have to also recognize alex for his service. he treated each guest with respect and helped every guest with their bags in a fast expeditious manner. i would love to ahve him work for me back home!!!!
May 28, 2012
Rated 3 out of 5 by Boprn1954 Average hotel
Only stayed one night. Met my expectations, however $16 for parking seems unreasonable. Staff out front ( parking cars etc...) were not helpful or friendly unless I suppose you were utilizing them and tipping them. My car has a handicap placard but I wasn't told that handicap is not charged for parking until I was ready to leave. Had to go back in and wait at the desk to let staff know so that it could be removed from the bill.
June 21, 2014
Rated 5 out of 5 by WorldTraveler47 Great Westin Hotel!
A typical great Westin hotel with close proximity to ATL.
June 27, 2014
Rated 5 out of 5 by GET1 Great hotel- Staff A+
Great hotel. Staff super and so easy to get in and out of airport with the hotel shuttle running every 20 minutes.
June 26, 2014
Rated 5 out of 5 by Ken1111 Restaurant Menu
It is surprising the Room Service Menu is outstanding but those entrees are not offered at the Lobby restaurant.
While traveling I enjoy a full dinner experience outside my room but within the hotel.
Fortunately I was allowed to special order from the Room Service Menu and have a wonderful meal..
June 22, 2014