Rated 5 out of 5 by CountryMouse Great Experience!
The hotel staff was friendly and helpful. They answered my questions with a gracious manner. All staff acknowledged me throughout my stay. I couldn't have asked for a better location than River North. It was an excellent stay all around.
July 16, 2012
Rated 2 out of 5 by Runjc Poor room cleaniness and maintenance
The check-in experience wasn't exceptionally good, there looked to be a wedding and a prom happening simultaneously, so a little hectic, but still I felt rushed along.
The room upon entering looked nice, I appreciated an upgrade to a deluxe. However, upon further inspection I found some negatives. The sink was dirty and looked to be unclean. I attempted to draw a bath but the overfill drain didn't work so the tub overflowed. Thankfully I caught it in time and only a small amount of water leaked out. Using towels to wipe up some of the excess water I was horrified at the amount of hair on the bathroom floor. Also, the switch for the shower heads only engages halfway so when showering you end up standing in about 3-4 inches or water.
Being a gold member I took the option of a late checkout. Around 2-3p I received a phone call from housekeeping to inquire when I was checking out. I was then visited by housekeepers on 2 separate occasions inquiring when I would be leaving. As the same with checking in, I felt the same way leaving the hotel as I did entering it, rushed
June 13, 2012
Rated 5 out of 5 by Cindy Excellent Hotel
The staff is very helpful and friendly which to me means this has excellent management. When the management is good it makes the staff good. It was very clean and well kept. I would recommend to everyone.
July 14, 2013
Rated 3 out of 5 by Prairies Good location for theatre and shopping
Hotel location is good for restaurants, shopping and theatre. Easy to catch a taxi and inexpensive. Rooms are ok - little hot water though so not great for a 4 day stay and with a family of 4!
January 2, 2014
Rated 5 out of 5 by Mike2mh Did not miss a beat
On a very busy week in Chicago, this hotel was booked but they took the time to help in every way. Room and health club were clean and pleasant. Excellent executive club amenities and service.
June 15, 2012
Rated 4 out of 5 by PoliEcon Good location
Fairly typical Westin in a great part of town. Big lobby filled with folks wearing name badges around their necks. Everything worked -- it just lacked charm or anything to make it "special."
May 28, 2012
Rated 5 out of 5 by Tapper Beautiful
Absolutely loved our stay at the Westin River North. Beautiful hotel at a great location. Hotel staff was outstanding, so helpful in many ways. Now my first choice for downtown Chicago!
August 8, 2012
Rated 5 out of 5 by PoB2 Outstanding Staff
Every staff member we met was friendly and helpful. The front desk staff was extremely accommodating, arranging for a nearby room and an early checkin for another member of our group.
July 13, 2012
Rated 1 out of 5 by SPGUnhappy Not the ideal hotel
very unsatified with the room. There were not expected admenities nor was the location as close to the destination as indicated by the 3rd party booking company.
July 30, 2013
Rated 4 out of 5 by TracyC Convenient Location
This hotel is conveniently located for the River North area, as well as the downtown business area. There is lots to see and do within walking distance.
April 2, 2012
Rated 4 out of 5 by GSONT Don't miss Sam in the fitness center
Lovely property in an excellent location. Helpful staff all around but Sam makes a visit to the fitness center special.
December 22, 2011
Rated 5 out of 5 by mmm1234 great service
Staff is always outstanding! Alan the bell hop was very helpful
July 25, 2012
Rated 1 out of 5 by kingKreep One of the worst Starwoods I have stayed at
The only good about this hotel is that it's next to the lake and let's me go on morning runs by the lake. For a working professional, this place is a nightmare. Cabs are hard to get and this is located too far away from the loop to walk. But the biggest issue with this hotel is it's non-existent WiFi. It is simple the worst network I have seen in *any* hotel. Not just other Starwood properties or other mid-range and high-end hotels, but all places I have stayed at - including youth hostels during my student days.
Bottom line: I wouldn't stay here again if I could help it.
July 18, 2012
Rated 3 out of 5 Can be so much better
Was surprised on check in that I was not offered free internet in accordance with SPG gold benefits,"Your choice of a welcome gift with each stay. Choose from bonus Starpoints, complimentary in-room Internet access and a complimentary beverage." Was told, "we don't do that here". When pressed was told it was for "platinums" only, then that it was not "included in my rate". My room had a running toilet and hair in the shower. Complimentary drink had a bug floating in it. Nice room, excellent breakfast. But nothing like being dressed down by the front desk in front of your wife who you promised that this would be such a nice romantic hotel.
January 21, 2013
Rated 4 out of 5 by napatel1 Great weekend stay
Our visit, from start to finish, was great. The staff was very friendly and everyone was able to answer our questions. I had informed the staff in advance that my wife and I would be staying there for our anniversary and they were kind enough to upgrade our room to a slightly bigger River view room.
My overall rating would have been 5 but for two things:
(1) The water pressure in our shower was subpar; and
(2) The in-room wifi (~$15) was difficult to connect to with our iPad and iPhones, and when we did connect to it, the signal was weak and slow.
We will definitely stay there again, but will probably stay away from paying for the in-room internet.
July 7, 2014
Rated 5 out of 5 by Lisa777 Perfect location
Stayed here weekend of Aug 25/26 for Birthday celebration. Room was ready upon 3:30 check in and we were given our breakfast vouchers I had reserved with room reservation. Had drinks and sushi in the bar before getting ready for dinner with great service. Bartender even changed the channel so we could watch Little League World Series! My only complaint was at breakfast we waited a long time to get a table due to tables not being cleared. Hostess was even discouraging in telling us that it would be at least 10 more min before they could clear empty tables. We almost left but I had pre-paid for the buffet.Other than that our stay was great as usual.
August 29, 2012
Rated 2 out of 5 by Nikki20 Disappointed
My rooms were not ready upon check-in. We arrived at 5:00 when guaranteed a 3:00PM check-in. My group of 15 waited in the lobby for over an hour for our rooms to be ready. I told the front desk numerous times that we had dinner reservations at 7:00PM and needed our room. One of the rooms had dirty towels and no shampoo or conditioner. Numerous calls were made to the front desk to request these items- it took over an hour to get these. Numerous requests were made weeks prior and the day of for a refrigerator and this took several hours to be delivered to our rooms. Front desk had very disappointing customer service for an SPG gold member.
November 7, 2012
Rated 5 out of 5 by hollywood1939 Always the perfect stay
My husband and I wanted a 24 hour babymoon before the arrival of our first child. We have stayed in various 4 and 5-star hotels in downtown Chicago, but we decided a few years ago to only stay at the Westin from that point forward. Regardless of whether or not a room rate promotion is taking place, it is worth our money to be assured of perfect service and an enjoyable stay every time. The best part about this location is the selection of food and entertainment within easy walking distance, starting with the Chicago River and extending to the nearby El stations that will take you anywhere your legs can't carry you. Oh, and become an SPG member - so worth it!
July 28, 2014
Rated 5 out of 5 by Houstonite Perfect Birthday Weekend!
Had a wonderful time celebrating my boyfriend's first visit to Chicago thanks to Front Desk Help from Tee. He felt so special and had a luxurious stay. The room was comfortable and had great views of the city. The location made it easy to access public transportation to many of the great local attractions. Even the staff at the Luggage Check helped us in such a friendly, easy and courteous manner which made us feel so welcomed. Thank you for holding up high standards with your services. We thoroughly enjoyed our visit to the Windy City because of such pleasant experience with your establishment. We look forward to staying at other Westin's from now on.
July 31, 2013
Rated 4 out of 5 by Chicago2pYr Excellent Customer Service
Upon arrival we were kindly greeted and attentively checked in. Our sepcial needs for a fridge for Rx and extra towels were addressed quickly. There was one issue with the shower and the manager addressed the issue right away. In addition the staff followed up the following day and at the end of our trip to make sure everything was ok. The view of the river and bridges is great the meeting rooms are comfortable and the concirege is very helpful. The Ember restaurant was delicious and convenient. The lounge was comfortable and inviting. I would certainly recommend the Westin River North to friends for business and vaction travel!
October 19, 2012
Rated 5 out of 5 by VTXgirl Great Stay
Stayed here one night to enjoy the city after attending a conference at another location. What a wonderful experience! The other hotel was just a functional place--coming here afterward was like coming to a spa. Heavenly beds (slept like a baby), exquisite surroundings (so lush!), attentive staff (from the desk to the bellmen to the wait staff). Room was clean, comfy, and big, complete with frig and coffee maker. This is a great location--close to several restaurants and walking distance (several blocks, though) to shopping on Michigan Avenue or State Street. This was my second time staying at this property--I wasn't disappointed. Definitely recommend to others.
September 18, 2012
Rated 5 out of 5 by Rifman A Must Stay While In Chicago
I have been a Starwwod member for the past three years. The Westin Chicago River North definitely lives up to the reputation and professionalism that Starwood is known for.. Do yourself a big favor..Do not stay anywhere else while in the Chicago area. This hotel is beautiful, clean, smells good and the staff is what makes it. Everyone, from the front desk staff, to the housekeeping staff, made my stay extremely pleasant and enjoyable. The location is fabulous and the rooms are very comfortable. Request a water view, if possible. But, if not, no worries. The hotel is great and any room will please you. I will definitely be back. Oh, and by the way, "You're welcome!"
March 25, 2013
Rated 1 out of 5 by Kent236 Terrible staffs who did not help someone who needed help at all
The hotel staffs did not meet my expectations at all. Since I hurted my ankle a week before staying I had a cold pack that needed to be freezed. I asked the front desk if they can freeze the cold pack for me, but the staff refused to do so. Instead I was offered a fridge delivered to my room. Since I had a appointment and had to leave the hotel, I asked the staff if they can put in the cold pack into the frige for me. The staff again refused, so I had to go back and wait in my room for the fridge to arrive. Waited 15 minutes and did not arrive. Called housekeeping and was told "is's coming" in a very rude way of saying. Waited another 10 minutes, still not coming. Aleady late at my appointment, I went down again and claimed at the front desk. They told me that they will take care and will put the cold pack inside the fridge while I am out. Came back 2 hours later, and the Cold pack was NOT put inside the fridge. All of this was done during my ankle hurt and having difficulties walking. Hopeless level staffs whom did not help me at all when I needed help to freeze the cold pack. Never again.
September 25, 2012
Rated 5 out of 5 by Shelly2820 Comfortable and friendly staff
The staff are excellent at the Westin. I would recommend a couple of electric plugs near the bed for phones and more comfortable chairs in the rooms. But the hotel is beautiful and the beds are heavenly!
November 7, 2014
Rated 3 out of 5 by BizTraveler1000 The Service and Room were below normal Westin Standards
- The room was tired.
- The faucet in the bathroom is dechroming - literally peeling off. Not attractive.
= The carpet looked dirty
- the comforter cover was worn and the material inside of it was very lumpy.
- The headboard is worn and the material is flaking off and looks rather disgusting.
- Requested Westin workout gear and it took over an hour to receive.
- There was no lamp on the desk when we arrived and it took over an hour to get one that even then had only 1 working bulb.
October 16, 2014
Rated 1 out of 5 by John2011 Nothing "Heavenly" about it.
Let it be known that I have never written a review, though I felt compelled enough to share my dissatisfied experience. Long story short, we had two nights booked, then reduced it to one after just an hour in the hotel.
Firstly, the Executive Club was not worth the extra cost. The attendant made us feel as though we were doing something wrong by requiring us to fill out a "guest voucher." In my 25 years of traveling (business & pleasure) I never once had to "explain" who I was for complimentary h'orderves and soft drinks.
The staff had an expectation of gratuity when delivering an item (in this case a fan) to our room. I usually tip for everything, but when it feels expected, I don't.
The "heavenly" robes felt and looked as though they were ten years old.
The deluxe suite was nice, though a river view would have been nicer when we inquired and thus denied. Only to find out later that the hotel was at 25% capacity (direct from an employee)....I'm sure one was available.
Lastly, at checkout, the office valet attendant called down to the valet, after placing his personal phone call on hold, told me it would be 10 minutes (even though we were the only ones waiting). When 15 minutes passed , our car came at a relatively fast rate of speed to the front door. I handed the valet $5 (regrettably) and then realized that he didn't even acknowledge me, my wife or our luggage, not one word or door opened for her.
We found a great hotel just two blocks away at half the price (with river view), free wine and an incredibly fun atmosphere with amazing staff.
We will NEVER stay at or recommend a Westin Hotel again.
January 1, 2012
Rated 5 out of 5 by MJchris Inviting lobby
With so much family coming into the city it was great to have a spacious location to gather together. Seating arrangement was inviting and comfortable.
November 4, 2014
Rated 4 out of 5 by Regina15 Parent
This hotel was great. Alittle disappointed in the doormen. Hoped they could get our bus closer.
November 3, 2014
Rated 5 out of 5 by Charles23 Great hotel
Great hotel, great stafrf and convenient location
November 4, 2014
Rated 2 out of 5 by sw2278 Complaints
During our two day stay we experienced a few things which in my mind are completely unacceptable! The shower water would not get past warm! I thought that due to shaving in the sink prior to showering I had used up the hot water. On Sunday morning without shaving or using the sink the water was once again only warm. I turned on the sink and the water was hot. Somewhere there is a problem between the two. On Saturday evening the power went out in our room while getting ready for a wedding. We were forced to get ready with only the light which was coming through the window. That short explains also why we weren't able to make room to room calls. Upon check out we were offered not a bit of compensation.
April 10, 2014