Rated 5 out of 5 by RussCTR Everything BUT the valet
Absolutely everything was as I rated except for one issue. We have had issues with this individual before but gave him the benefit of the doubt. However this time when it occurred again we did lodge a formal complaint with the hotel management. One of the "Head" valet or doorman, Alex seems to operate on his own agenda and totally disregards requests by guests. Full details have been given to management.
I would like to say that the doorman "Mitch" is absolutely AWESOME and we enjoy seeing him each time we're there. As we do with so many of the staff such as, Susan Ratliff, Rolando, Garrett, Natalie, Kia, Munya, and the list goes on!
June 23, 2014
Rated 3 out of 5 by Bluewolf Bad Food
The Second Floor Restaurant, the only place to get breakfast, is terrible. I have stayed at this hotel for several days in June in 2012, 2013, and 2014. The 2d Floor was very good in 12 and 13. Something has changed dramatically. My wife and I ate dinner there last Wednesday. My steak was almost inedible. We had breakfast there yesterday. My wife's waffle was so stale and hard that she could hardly cut it. My scrambled eggs were way overcooked.
June 22, 2014
Rated 3 out of 5 by JD111111111 Slow Service-Terms of submission is a joke.
Room Service took an hour to cook eggs, and all of the items that we asked for weren't with our order. Instead of waiting longer, we took the order as is. Also, the movie we purchased froze every 30 seconds or so. Front desk was kind enough to remove that from the charge. Although, automatically adding a gratuity to room service defeats the purpose of what gratuity is meant for. If the service is bad, it should reflect in the tip. The room was comfortable, but I would recommend supplying two robes in the room instead of just one.
June 22, 2014
Rated 5 out of 5 by Sue20510 A nice surprise
I stay at this hotel very very often but I'm still just Gold but last week, they let me use the executive suite where you can use the business facilities, have breakfast, evening snacks. It was great! And I would like to say that the hostess in the morning is superb. She is very helpful, glad to see me, happy to do her job, but it doesn't come across as obsequious. I really liked her.
June 20, 2014
Rated 5 out of 5 by boogie8787 this hotel has accessability to good shopping
Good Shopping and a real nice Grand Lux Restaurant nearby.
June 9, 2014
Rated 4 out of 5 by Stelliow SubstandardS
I was never recognized as an SPG member.
My room was very noise, since it was facing the toll road.
Could not change credit cards at check-in, since the front desk clerk did not seem to understand a simple request.
June 9, 2014
Rated 3 out of 5 by eboona Rethink the Green Option
I always choose the green option at a hotel and did so this time. Little did I know that it meant no bathroom cleaning, disposal of dirty towels (we women do wear makeup), emptying of trash, or making of the bed. I'm fine with reusing clean towels and not having fresh sheets for a few nights, but when I called the desk to ask why my room hadn't been made up, I was told that it would not be done because I had selected the green option. Had anyone told me in advance that it meant no service whatsoever, I would have declined, The $5 "voucher" (useless) didn't begin to make up for the lack of service.
June 6, 2014
Rated 5 out of 5 by AMTB Great for conferences and then sneak in a getway!
Excellent. loved the room!!!!!
June 4, 2014
Rated 4 out of 5 by Bing49 Bedding
The linens and pillows are luxurious! Quiet rooms also helped for an unusually restful sleep!
June 2, 2014
Rated 4 out of 5 by treon Internet
I cannot believe that your hotel still charges ten bucks for internet connection. Your proud of your room rates and by adding an additional $10.00 when your competitors prove free access to internet seems you are lagging behind in customner service.
May 30, 2014
Rated 5 out of 5 by MAD62 Dallas 5/24/14
First time to stay at this Westin. Attended a wedding in the country. Long drive, tired and ready to relax. The young man at registration was young, on his game and very helpful. Our room was great and ready. Very pleasant stay.
May 26, 2014
Rated 4 out of 5 by Sanchez62007 Great Hotel!!!!
Hotel was beautiful! Staff at front desk was not very friendly, all they wanted was to check us in and check us out. I work at a hotel and I know this is very important for a guest experience. I called down 1 morning to Service Express and I believe Gus ansered the phone because while trying to open the curtain,the curtain rod broke. Gus was very polite and got someone to fix it right away. Attitude was great. Thanks Gus!!!
May 26, 2014
Rated 5 out of 5 by Stardustth Terrific shopping and comfort
Great for business and shopping, this facility meets both...nice pool area and exercise facility where workout clothes are provided.
May 25, 2014
Rated 4 out of 5 by peggy62 The room was really hot
Even though there was a temperature control in our room it did not seem to matter what it was set on, the temperature remained the same. I did not sleep well because I woke up numerous times hot and sweating .I would guess the constant temperature to be somewhere around 78 to 80.
May 21, 2014
Rated 5 out of 5 by Alamovisitor Dallas Westin was wise choice
Excellent facility. Convenient to expressways. In the Galleria mall. Staff was attentive to needs. Comfortabe updated accommodations. Definitely will stay here again on next Dallas visit.
May 19, 2014
Rated 3 out of 5 by KimberlyM Frightened!
We had a frightening experience at the hotel. Apparently, a woman had already been booked into the room we were booked into. We entered the dark room with the bellman and a woman sat up in bed and spoke to us. It scared us to death! I am sure the woman already in the room was scared as well. The bellman quickly escorted us out of the room, notified the front and got us into another room.
May 13, 2014
Rated 5 out of 5 by juju23 A great experience
My compliments to the staff who were exceptionally welcoming and attentive. I loved my room which had a window seat for reading and watching a storm roll in.
I interacted with many of the staff and I can say that every single one of them were great. I highly recommend the Westin Galleria!
May 12, 2014
Rated 5 out of 5 by Southerncouple One of our best hotel experiences
We stayed three days during a short vacation in Dallas. The staff are the friendliest, most professional we have encountered anywhere. The room was clean, comfortable and well equipped. The only suggestion we had concerned the inability to get the room cool during the night. With the luxurious, but heavy, duvet on the bed, the room was a little too warm. Other than that, it was an outstanding experience.
May 12, 2014
Rated 4 out of 5 by van58 A shopper dream
The lobby was beautiful and we were greeted by a very friendly and helpful staff. The room was nice and clean. Bed was a little firm, but not hard. The only problem we encounter was we were not sure where we were supposed to park.
May 6, 2014
Rated 5 out of 5 by joestone Weekend
Clean, well maintained, courteous and attentive staff. It is located in the galleria so is convenient ot shopping if that is what you are looking for. Is located right off a major road so is a little noisy if you have a room in front.
There are some pretty good restaurants within a 10 minute drive.
May 5, 2014
Rated 5 out of 5 by Mark51 Beyond expectations
We used this hotel for our society conference. It far exceeded my expectations. I really have not a single complaint!
April 28, 2014
Rated 5 out of 5 by EdmondGirls Girls Weekend
I booked the Westin Galleria Hotel in Dallas for my wife, 2 sister-in-laws, and monther-in-law in celebration of my mother-in-law's 70th birthday. The girls had a great time!
April 28, 2014
Rated 5 out of 5 by samJackiesams sam
great this hotel has great rooms
April 20, 2014
Rated 5 out of 5 by caroline2014 excellent stay
enjoyed the stay and all the shopping was great
April 17, 2014
Rated 4 out of 5 by Kassim10 ThreeNightStay
Overall I had a great stay and I liked the fact that I could get extra points by not having daily housekeeping.
I did not like the fact that the vent pointed directly at the bed with cold air blowing on your face as you slept.
April 14, 2014
Rated 5 out of 5 by Wyatt2013 What a Hotel Should Be...
Exceptional Westin Hotel with a great location and an upscale mall attached to the property. The hotel facility is nice, the employees are excellent. Friendly, professional, efficient and very well-trained. Room service was quick and excellent. The 2nd Floor restaurant is great for breakfast, lunch or dinner. The staff assigned to the Executive Club are superb. I look forward to my return to see all of them!
April 12, 2014
Rated 5 out of 5 by GaleLL Beautiful hotel with a great shopping mall
This is an excellent hotel with a wonderful shopping mall attached and great places to eat. The "green" option that our conference chose was different, which meant no room cleaning, bed made, or towel changes during my stay was different, I was there for 5 nights so that was a little difficult, but the staff replenished anything I wanted if asked.
April 11, 2014
Rated 4 out of 5 by ScooterPop One Nighter
I had a last minute need to stay in the Westin Galleria. Check In was a breeze, my room was clean, as expected. I slept like a baby, good shower and returned home. It is safe to say the Westin is continually accommodative to those looking for more in a Hotel stay!
April 10, 2014
Rated 3 out of 5 by PIE24 Week Long Stay
Very nice hotel, however customer service is very poor. Received food cold from room service. Had several bags with me on check out and no one offered to help. Made request for room cleaning and did not respond for quite some time.
April 7, 2014
Rated 3 out of 5��by Astyanax TV options
The availability of TV channels was quite shabby for a hotel of that category. You don't even have HBO!
April 7, 2014