Rated 4 out of 5 by Sirdaav Hard to work out this hotel...
I got a cheap rate, and was placed in the towers. I am guessing the main hotel building is nicer. However, some of the room looked reno'd, the door of the room was scratched and beaten and touched up badly with paint... This theme seemed to persist in the hotel, newer elevator insides, but the hallway where you wait for the elevator was very grubby on the walls... Million dollar view from the room, literally, but they cleaned the room and used neat bleach in the shower, it reeked, the pool area smell is very strong - in the lobby area outside, the coffee packets in the room were out of date - small stuff maybe, but it makes you wonder about attention to detail. The staff were great. The location is lvely, but a steep walk up into town if older or infirm - so be aware, there is no shuttle downtown if you need it, you'll be cabbing it. So it's a bit of a mixed bag, a nice hotel, nice setting, but there are far nicer out there, that said, for the price I paid, not the rack rates, it is worth it.
January 19, 2012
Rated 5 out of 5 by Chutney Great Vacation
It was, once again, a pleasure to be able to stay at your hotel as we try to do twice a year for ten days. We experienced excellent service and courtesy from all the staff in which we came in contact. Thank you and, hopefully, we will see you all again soon.
May 26, 2014
Rated 2 out of 5 by seattle Not up to the level of a west in for service
we had a poor experience with many aspects of the hotel including no gym, food from room service left up and down the hallway, weak concierge and a horrible experience at checkout with the valet... Physically a nice hotel but not up to the level we expect from star wood.
December 12, 2011
Rated 5 out of 5 by Jasonbehr Westin Bayshore
This is a jewel in the heart of Vancouver, excellent service and compfortable beds and rooms. So close to great shops and art galleries. And the entrance to Stanley park. Oh and the views are spectacular.
May 5, 2014
Rated 4 out of 5 by Mike46 Location, location, location
We booked the Bayshore, even though it is more expensive than the other Starwood properties in town due to it's location by the water and close to Stanley park.
We used the suite upgrade rewards for Platinum guests and good a nice junior suite on the 9th floor in the normal with a balcony towards the west, so getting afternoon sun. The view is a bit distracted by the tower building and looking down to the roof of the connecting building, but quite nice.
We booked the SPG breakfast plus rate which was really worth it. A very good breakfast with lot's of choices, so we did not get bored even after 3 days.
However it seems the servers are not used to this rate, as everybody had to check how to handle the coupon that was valid for 3 days.
We arrived at the hotel at just after their normal check- in time of 3pm. The check-in lady wasn't sure if the room was ready, but after some 15 min wait in the nice hotel lobby we were off to our room. Beside the wait the downside was, that she did not recognize herself that the rate included breakfast, so we had to remind her.
Check-out was smooth.
September 24, 2012
Rated 5 out of 5 by sand14 excellent for the money
I loved my stay at the Westin Bayshore. Gorgeous view from my room The bed was so comfortable. Loved the rain shower, so soothing. I give the room a 10.
June 1, 2014
Rated 5 out of 5 Repeat Happy Customers
We always stay at the Bayshore! Great location, views, and the staff always go over and above! One staff member we would like to recognize would be Matthew!! He was amazing!! Thank you Matthew!!
September 10, 2013
Rated 5 out of 5 by Kurt64 Great location.
We had a great stay as the facilities were very well maintained and the room was clean , comfortable and the location to things is great.
June 3, 2014
Rated 4 out of 5 by BISTE65 The hotel with the best location
This hotel is the only hotel with a true harbour view location. There is no road between the hotel and the waterfront. Moreover it is well located next to the Stanley Park and this is an extra USP for the hotel. Everything is in easy reach and walkable. The hotel is blessed with a nice pool area and the interior design and colors give are well chosen. Furthermore I can state that the bathrooms are size wise bigger as some of the competitors and if you're staying in one of the habourview rooms you are blessed with a fantastic view. There were no bathslippers in the room and neither was there any showersoap in the room...only conditioner and shampoo.
July 31, 2014
Rated 5 out of 5 by promoguy2 Great location
Location on the water and near Stanley Park exceeded our expectations.
June 24, 2014
Rated 5 out of 5 by Rose04 This hotel has great amenities.
Bathrobes in the room are longer than I've seen anywhere else. That is less revealing and more comfortable.
June 3, 2014
Rated 5 out of 5 by Beachguru Great Location to enjoy the Bay
Hotel was a perfect location for us to enjoy a bike ride around the Bay with great access to Downtown. Great food and staff make this a hotel an excellent choice.
January 23, 2013
Rated 5 out of 5 by Matti Every time
This hotel hits the mark every time I go to BC.
From the valets to concierge to the reception desk staff. Professional, courteous and helpful.
Top stuff Bayshore
September 4, 2013
Rated 4 out of 5 by mekmlewis communication between staff ..
Although we requested a later checkout and were granted 1pm. Staff entered our room approx 10am , waking and disturbing us. That was a great inconvenience !
May 6, 2013
Rated 5 out of 5 by Jebamu Great Place
Everything was wonderful. I would love to come back and soon!
June 22, 2014
Rated 5 out of 5 by mark1717171 Vacation Weekend
Great weekend stay with the hotel and facility. Amazing location and the desk staff was awesome!
May 27, 2014
Rated 5 out of 5 by Johnny25 Hotel has good location.
The hotel is right on the water by Stanley Park.
June 17, 2014
Rated 5 out of 5 by arabidopsis Westin Bayshore
We spent a week at the Westin Bayshore-we stayed there before 2010. The remodeling and additions really impressed me.
The Tower rooms are very nice, spacious, comfortable with great view of the bay and Stanley Park. The staff were very friendly, helpful-the registration staff acted as "concierge" that really was extremely helpful. We spend several weeks at the Moana Surfrider on Waikiki Beach and the Westin Maui Resorts every winter-I would say the staff here are far more friendly, and really seemed eager to help any way they can. They also acknowledged me as a Gold member and offered upgrades to the rooms and other amenities-never happens at Hawaii.
August 3, 2014
Rated 5 out of 5 by CanuckTraveler Amazing views and the best staff
Conveniently located close to Stanley Park and right on the seawall this property has it all. Staff is amazing.
September 29, 2013
Rated 5 out of 5 by deligirl Wonderful views, relaxation
location to restraunts, water, relaxation,
Westin has high standards, rooms high comfort level,
September 8, 2013
Rated 5 out of 5 by 416traveller2013 Beautiful location!
Beautiful view from two floor-to-ceiling windows. Wonderfully comfortable bed. Spacious room.
November 22, 2013
Rated 5 out of 5 by Tamster65 Excellent Stay and Beautiful Location!
Excellent room and view. Staff were very helpful and the Spa was outstanding!
October 9, 2012
Rated 5 out of 5 by JJJO Wonderful views
Our corner room on the 18th floor had amazing views from both windows.
August 28, 2013
Rated 4 out of 5 by TravellingC Conference 3 night stay
I recently attended a conference, I found the room small but comfortable enough. Found hair stuck to walls, wasn't mine because I have short hair and I had just checked in! View is so beautiful though, balcony would have been so worth it! The restaurant I had dinner there and was good, although breakfast service was not a good experience.. Food is decent and is over-priced, waitress looks harassed, we waited for service and had to stand around to pay for 5 minutes! No one smiles to make it acceptable, for the breakfast price, friendliness would have been awesome. Also waitress did not hang around long enough to ask for options for a vegan customer.
November 27, 2012
Rated 5 out of 5 by MC108 Westin Bayshore Vancouver is a wonderful hotel!
We recently stayed at the Westin Bayshore for nearly a week as I was scheduled for a major surgery in Vancouver. The staff was wonderful, very accommodating, very understanding about me not knowing our exact check out date due to my surgery and extended our stay without a problem when I needed one more day to rest before travelling. They even sent up a card with lovely snacks and drinks for my family the day of my surgery, so thoughtful! We can't thank Emily at the front desk enough for making our stay so wonderful!! I hope the company recognizes what an amazing employee she is; the best customer service we've experienced in years. I really credit her with making our stay and experience extremely comfortable, which all of us really needed given the circumstances for our stay. Thank you!!! We've stayed in many high end hotels over the past several years but this hotel has really won our loyalty.We will definitely book this hotel again whenever we are staying in Vancouver, it's our new favourite! You can't beat the location either being right on the harbour and Stanley Park. Awesome views, safe location, and a terrific place to walk your dog. We had our dog with us and the hotel provided a lovely pet bed, treats, and food bowls. They're very friendly about having dogs there. Our beds were really comfortable and the room was very clean and quiet even with people right next door. My only suggestion would be to have some room with queen beds in them too. Overall, fantastic experience!
June 6, 2013
Rated 2 out of 5 by Frustrated5 Payment Error
I stayed at your hotel on June 28th. Upon check out on June 29th I requested to pay by debit card. When the front desk attendant gave me my total, being the honest person i am, advised that they forgot to charge me for parking.
After a few phone calls and 10-15 minutes later, he was finally able to add the charge on and give me my grand total. I provided him with my debit card which he ran through. I did not even get a receipt or invoice from him.
4 days later I received an email from Jake at the front desk, advising that the front desk rep had actually refunded me the charge and that i now owed double (amount they refunded plus the actual amount owed). I advised i did not want it charged on the credit card but would make arrangements to come pay on my debit card. I explained that living in Coquitlam and working in Surrey it is not easy to get downtown, and Jake told me that he will keep my account open until there is a convenient time to come make the payment.
I then began to receive emails from the Credit manager that stated accounts cannot be open for more than 5 days and that if i did not go that day to pay, they were going to put it through on the credit card. I explained once again that i would not be able to make it down that day and do not put it through on the credit card. I then received an email saying that i needed to be there to make the payment by today, July 11th. I had to once again explain that I am unable to come as i work in Surrey and live in Coquitlam. I told them i would be able to pay this weekend.
Throughout this whole ordeal, nothing was offered to compensate me for me being inconvenienced by YOUR employees error. I understand mistakes happen, but I feel like your front desk manager and credit manager should have been in discussions before the credit manager started emailing demanding payment by certain dates.
Finally today, the credit manager offered me 5000 SPG points. Either way, this is nothing but a headache.
I have organized work events at your venue and spent tens of thousands of dollars at your exact location and this is the first (and hopefully last) time i've been made to feel like I've done something wrong when i had no knowledge or control over the payment issue that occured.
I'll definitely be in to clear up my account this weekend, as if i don't it feels like your credit manager is similar to a collections agent.
July 11, 2014
Rated 4 out of 5 by ExpatDreams Location, location, location
This is a nice hotel with great service. My husband and I spent four nights in what we call a "starter vacation," which is a stay to experience the city before spending time at a resort. Nearly all activities that Vancouver has to offer (bikes, nature walks, restaurants, clubs, shopping) are a short cab ride or walk away. Public transportation also seemed accessible, although we didn't personally exercise that option. The Plat benefits are nice – we were upgraded to a harbor-facing corner room, even though we were traveling on points. Free breakfast benefit was fantastic. We were given the option of the complimentary cold options from the buffet or to upgrade to the full buffet for $10. We found the cold option more than sufficient with smoked salmon and other proteins offered.
First of all, Vancouver is a walking friendly city and the Bayshore is centrally located to activities for couples and families. In addition to a Safeway, there's a Whole Foods and several liquor stores nearby, definitely walking distance. Not to sound whiney, but cocktails at restaurants are absudly overpriced compared to purchasing a bottle of wine, so plan accordingly. I'm not sure why other reviews mention that tower rooms are sub-standard. Our corner tower room had a lovely view of the harbor, was nicely renovated and also quiet. The Westin is a great people watching spot, since it is located near Stanely Park and harbor activities.
The reason we say the service was great at the Westin (with the exception of a rude poolside waiter) was the manager Cassy who made our stay special by giving us the inside track on restaurants and entertainment spots that are not as touristy and more local. This is how we like to travel and she put our stay over the top to excellent.
July 15, 2012
Rated 4 out of 5 by mdditt2000 Beautiful location and wonderful weekend away from home
The Westin Bayshore hotel is located in the perfect location for a relaxing vacation or weekend away. We stayed at the Westin Bayshore hotel for three nights and enjoyed every minute of our stay. My son loved the sea planes taking off and landing right outside and hotel window and balcony. The hotel is directly opposite Stanley Park and is within walking distances to downtown and good restaurants/coffee shops etc. We loved walking alone the sea wall. The pools and gym looked great unfortunately we never used either of them. The Westin Bayshore hotels internet speed was effective and seem to work very well. We loved the Starbucks located in the hotel. The Starbucks is open early in the morning until 4pm in the afternoon. Since Starbucks was located in the hotel we never had to eat breakfast from the hotel. However the hotel breakfast buffet did look very good. It also looked over priced. Our room was 1880 located on the 18th floor. Our room was next to the elevator shaft. Every time the elevator went up and down you could hear it. I would recommend you request a room that is not located next the elevator shaft in the tower. Very poor design if you ask me. We also had to the ask the hotel staff four times before we received the babies crib. For some unknown reason we receive a bath mat with the crib. I don't think the hotel staff known the difference between a hotel mat and baby blanket. Hotel management was very apologetic and send up a tray of cookies and water.
Regardless of the elevator and crib issues our stay was wonderful. Safeway's and whole-foods supermarket are two blocks from the hotel on Robson St. We purchased some fruit, yogurt etc. The hotel room has a refrigerator. No SPG platinum upgrade from what I could tell. We received a standard Westin king room. Well room did have a great view of the downtown. We will definitely be back. No SPG club lounge.
October 27, 2011
Rated 2 out of 5 by platinum100nights unfriendly staff
Check in staff person behind the desk was terse and unwelcoming. I'm a platinum guest with over 100 nights per year. Even with my elite status they did not give me an upgrade and did not even put me on a preferred floor. TV in room is very small - maybe 30 inch. Parking at the hotel is $37 per night, or you can literally park across the street at a public garage for $20 per day. There are no free computer access for platinum guests. Platinum breakfast amenity only includes the "cold buffet" section - hot food is an extra charge. When we asked the front desk person for directions to a restaurant she said "just Google it"... I didn't care for her attitude.
July 30, 2013
Rated 4 out of 5 by OchreSilence Beautiful location and excellent hotel
The Westin is in a beautiful location near Stanley Park. The views (from a bay view room) are spectacular. The room itself is well laid out to maximise comfort and enjoyment of the views. The opening balcony doors enhance this experience. The Westin heavenly bed remains an excellent and restful experience.
The only weak point is the bathroom. The shower screens are inadequate for the wonderful rainfall type shower head resulting in minor bathroom flooding with every shower. There is a paucity of places to hand towels to dry (and no ability at all to hang swimwear or hand washed items to dry). A liquid body soap would also have been a nice additional feature.
September 21, 2012