Rated 5 out of 5 by Wonnie Hotel Staff
Your staff was excellent. Everyone was respectful, helpful and friendly. Very impressed with the hotel but it's the staff that won me over. Nice job.
July 26, 2014
Rated 5 out of 5 by CarolynV Exceptional experience
Exceptional experience for the family. We will definitely be back.
July 26, 2014
Rated 5 out of 5 by Castor22 A great place to unwind
We walked our sneakers off in Stanley Park and along the sea wall. Walked across to English Bay for a kayak adventure and a sit down on the beach. Walked to Granville Island via one of the small ferries. Had a great time shopping and even found the time to go to the Michael Bublé show at Rogers Arena. A great week at the Bayshore, a great week in Vancouver.
June 23, 2014
Rated 2 out of 5 by vyang Good Hotel, Cleanliness and condition is a problem
Good Hotel overall, but the hallways are in bad shape, with wallpaper torn off at various areas throughout the hallway to my room. The carpets in the hallways doesn't look like it has been vacuum in at least a week or two.
The room was dusty. I swiped my hands on top of the bedframe, and on the top of the case good where the TV is located, and it was very very dusty. My finger was filled with DUST!
The toilet had hair from the previous guest, which was bad. Lastly, the duvet was dirty, and had tears on it.
The service overall is average at best. My check-in experience however was fantastic.
If the conditions and cleanliness of the hotel were improved , I would stay here again.
July 7, 2014
Rated 1 out of 5 by Mycomment Over Priced
I made a terrible mistake staying at this hotel. It is extremely over priced. The nightly rate is 3-4Star but the hotel is very bland and very, very average. There are much better hotels in the area that are equally nice and better value.
August 14, 2013
Rated 4 out of 5 by hr2848 One night stand
We were only there for 1 night. The hotel was located near the pier which was convenient for us. Check in was simple and the staff were attentive to our needs as we requested a change in rooms to be closer to our friends. The concierge was extremely helpful in solving a car rental issue. The doormen/bellmen were very helpful with their suggestions.
July 21, 2014
Rated 5 out of 5 by EmilieSoleil Amazing hotel!
What an amazing hotel to stay at in Vancouver. I would recommend this to everyone. A great view and very helpful staff. Not to mention the Starbucks in the hotel is a great plus. Hotel is modern and very accessible to anywhere from Vancouver. Highly recommended
July 22, 2014
Rated 5 out of 5 by Jackson13 Fantistic Views and Location
My wife and I spent two nights here after disembarking from an Alaska cruise, and what a great choice! We arrived at the hotel quite early and the front desk staff worked with us to find an available room. We did have to wait a bit, but we were fortunate enough to be accommodated well before the normal check in time, which was much appreciated.
The views of the harbor, mountains and Stanley Park are amazing, and the ability to enjoy them from the balcony was a treat. We could have spent all day just watching the activity in the harbor. The concierge was very helpful when we did venture out to tour the city and had some great recommendations. The proximity to Stanley Park is a plus and there are many water front restaurants, harbor cruises, etc. right outside the hotel.
As far as facilities at the hotel, the restaurant is fine (while a bit pricey as is true at most hotels), the health club is good and the outdoor pool is excellent. The rooms are very nice and the beds are very comfortable. My only complaint would be that the wireless signal in our room appeared to be very weak resulting in frequent dropped connections.
Overall, this is an excellent property that I would definitely visit again and recommend to others.
July 9, 2012
Rated 5 out of 5 by promoguy2 Great location
Location on the water and near Stanley Park exceeded our expectations.
June 24, 2014
Rated 4 out of 5 by Monad Got it all but the WiFi
Great location, good restaurant, fine bar, and super-comfortable bed. We especially liked the sliding glass doors (windows) that we could open up to the sounds and the breezes of the bay and city.
But the WiFi was a disaster from my perspective. In the first place, the daily charges, which are fine if you are a business traveler and are expensing the trip, but which I found to be unreasonable and resented the feeling of being nickel and dimed. Worse yet, the "free" WiFi in the lobby worked or not, depending on I don't know what. At one point I went to the desk with my smartphone showing zero bars. The desk clerk pointed out an area where she thought the signal was strongest. Still didn't work.
After this experience, WiFi and internet connectivity is going to be one of my criteria when selecting a vacation hotel.
July 15, 2014
Rated 5 out of 5 by Londoncalling Staycation
The perfect location for a gataway
July 21, 2014
Rated 5 out of 5 by Jebamu Great Place
Everything was wonderful. I would love to come back and soon!
June 22, 2014
Rated 4 out of 5 by Gailm Nice stay
It has been awhile since we stayed at the hotel - although our room was renovated, the bathroom was very small and the shower did not drain very quickly. The hotel is in a beautiful location, within walking distance to many different things. The corridors were dated, and could use refreshing. Overall, a nice hotel - cost to use internet should not be an extra charge for SPG members, as the overnight parking is very high. I used points for my room, am not aware of daily room charge.
July 14, 2014
Rated 4 out of 5 by willy555 great location
we had a very nice stay and loved the location of the hotel. we where on the bed and breakfast plan--no one seamed to know the procedure for receiving our breakfast. we were told 3 different things. tell the restaurant your room number, asked if we had a voucher,and finally asked to sign it to our room and it would be taken off. we signed and were not charged for the breakfast but the tip wasn't.
charged either. the breakfast was.delicious we will return
July 14, 2014
Rated 5 out of 5 by roy101 Great Experience
The hotel is in an excellent location! The facilities are wonderful and the staff were very professional and helpful. The view of the harbor from our balcony was awesome and we loved that you could open the large patio door size windows and enjoy the sights and sounds of outside. The room was very clean and comfortable.
July 17, 2014
Rated 5 out of 5 by yorky Great Location
Great for short visits with overseas guests,and a great visit for landlocked Albertans!!!!!
July 19, 2014
Rated 5 out of 5 by Michael90567 Three Day Vancouver Getaway
Close to everything, we found the accommodations and staff to be excellent. Had a great time in Vancouver.
July 19, 2014
Rated 5 out of 5 by Johnny25 Hotel has good location.
The hotel is right on the water by Stanley Park.
June 17, 2014
Rated 5 out of 5 by XCLMED Great Hotel
Great location, beautiful hotel.
July 18, 2014
Rated 4 out of 5 by Be13 Wonderful hotel in Vancouver
I stayed at the Westin Bayshore for 8 nights during my first ever visit to Vancouver. The overall quality of my stay was very good, with comfortable and stylish rooms (also the standard ones!), very friendly service from all staff, and excellent conference facilities. Two small points for improvement: the rooms can't be booked with breakfast included, leaving you with the choice of a very expensive breakfast in the hotel or going out. And at this day and age, internet access should really be included in the room rates.
July 9, 2014
Rated 2 out of 5 by CANBusinessMan Horrible customer service
Located on the water - great view, great area for walking, running, etc. Nice, large room with a great view - could not be more pleased with the room.
Stayed 7 or 8 nights, used valet parking for only the first night. A while after checkout, I noticed that I was charged for valet parking for every single night. Went through a nightmare to actually have this reimbursed back to me. Hotel management refused to call me back after requesting them to do so. Stayed in Starwood hotels over 220 nights in last 2.5 yrs and have never received such treatment.
July 6, 2014
Rated 5 out of 5 by Jason66 Great Hotel, Great Location and even better service
I came to the hotel for business but extended my stay for a family vacation. Heather the front desk Manager was outstanding. I was disconnected when requesting my upgrade. She called me back and took care of everything. Whom ever is the GM you are lucky to have someone who takes care of there platinum guests the way heather helped my family. I have stayed at other Westin's and do not get the platinum service.
Thanks again for making our stay!
April 2, 2013
Rated 4 out of 5 by Debster22 Internet
I had purchased the internet and found that it was hit and miss. I mentioned this to the front desk and thought that I should be refunded the cost. I did receive an apology but that was all. I would think in a 4 diamond hotel internet should be free not only in the lobby but also the room.
July 15, 2014
Rated 1 out of 5 by Gman13 Worst Hotel Stay
When I checked in the Westin Bayshore, Vancouver, I was to that the only room available was a one with a sofa bed (seriously?). That was the most uncomfortable bed I have ever slept in. I didn't get a good night of sleep and because of that my days were not as productive.
When I request a room and get a confirmation of booking I expect to get a room with a bed, Nit a sofa bed.
I don't think I'll be staying at a Westin again.
May 22, 2013
Rated 4 out of 5 by JimmyTwo Breakfast
Breakfast bufet was generally very good with the exception of the eggs benedict, which were almost a total loss.
July 15, 2014
Rated 4 out of 5 by KevinWall Our stay was well worth the price.
This is clearly a property which takes pride in its quality. I'll take this opportunity to point out a few minor glitches that I experienced.
- We appreciated the crib and bag of treats for our infant however it would have been very beneficial to us if the hotel offered a small baby tub for our youngest. Large showers and infants are a dangerous combination.
- The rental movies in our suite were continually flashing to black and then returning to our movies.
- While checking out I let the gentleman at the luggage desk know that we would require a luggage cart to our room and even offered to bring it up myself, as we had a ferry to catch. I was told that we would have one in five minutes. I took our children and got our vehicle from the parking garage. We waited in the car for 15-20 minutes only to see my wife lugging two heavy suitcases, a diaper bag, a laptop bag, and her purse out of the hotel and towards our car. Apparently she was tired of waiting. I understand that this is a busy time for the bellmen which is why I offered to bring my own cart up to the room. I feel like sometimes, when things are busy, guests could be allowed a degree of self-sufficiency at the cost of a potential tip.
July 16, 2014
Rated 2 out of 5 by Elaine2 Disappointing
Rooms were not of the standard I would expect in Westin hotel. Housekeeping failed to show up. I did not get the room type I requested. Room service meal was average. Room service did not come to pick up my tray. It stayed in my room for 2 days. Breakfast in dining room was average - omlette was burnt and not good. Overall very disappointing stay.
July 12, 2014
Rated 1 out of 5 by Dawn64 Worst experience in a hotel
My husband and I booked a room at the Bayshore Hotel in Vancouver on Valentine's Day weekend. We stayed on the Sat. Night instead of purchasing the Valentine's getaway pkg. The weather that night was cold and damp. I was looking forward to a nice hot bath, but was told that only suites and rooms with double beds had baths. We wanted to sleep together so we had a room with a king bed.The next morning we were awakened to the loud music and sliding doors of the guests above our room. The only high point was the brunch we were served the next day. We will never stay in this location again. I do not recommend this location to anyone who wants to enjoy a hot bath or a quiet stay in their room.
February 20, 2014
Rated 5 out of 5 by Briangoestraveling Stunning!
My wife and I stayed 2 nights at the Bayshore as we were celebrating an anniversary. We couldn't have been more pleased with the incredible room we had, with views of the harbour, city and mountains...truly amazing!
May 13, 2013
Rated 3 out of 5 by KGYA Average Hotel with Great View
Disappointed with this Westin.. We arrived with two other friends and ended up on two different floors. The rooms were booked a month or so before we arrived and yet they put us on separate floors, 4th and 9th.. The hot water in my Harbour view room was not working.. A maintenance guy had to spend an hour or so to fix it... The carpets in the hallways on the 4th floor were stained and old. The place needs a good paint job as well.. I don't think this Hotel was renovated in a very long time... For me it was disappointing considering the rooms with a Harbour view were over $300/night... Great location though... The staff member at the front desk did make an effort to resolve the issue with the hot water and did whatever she could to help make our stay enjoyable.. Overall an average stay... I will probably choose another location next time I am in Vancouver....
July 7, 2014