Rated 3 out of 5 by Carrie823 No free wifi in 2014??? Not even a vending machine??
It is a hard pill to swallow to not have free wifi in 2014.
Also, got in super late from a different time zone and could not find a simple vending machine anywhere to get a snack. Had to order a meal off of the all night menu. Disappointing and frustrating.
June 5, 2014
Rated 3 out of 5 by Travellots2012 Need better elevators
Hotel is otherwise very nice. It surprises me that the elevators were so slow. There were signs indicating that the Westin was making them more efficient--clearly that meant that in order to save the hotel costs, they would run fewer elevators during peak periods. Constant lengthy waits for an elevator--arrive early, or ask for a lower floor! Other hotels of similar size make use of something called "express elevators"--the Westin should try it.
Also, television signal problems plagued the hotel during my stay. If its raining outside--and it was--there's not much else to do.
Service from employees was excellent.
June 13, 2013
Rated 3 out of 5 by HankDC Hotel Staff Performance Inconsistent
Hotel staff performance very inconsistent. For example, on the good side, the staff at the front of the hotel had a towel and water bottle ready when I returned from running. I appreciated that. However, I arrived at the hotel around 11 pm and there was no one behind the desk to check me in. I had to wait about 12 minutes before anyone showed up to staff the check-in desk. There was no one at the concierge counter either to help find someone who could get me a room number and key. The wait to check out was long as well. There was only one person behind the desk during check-out at a time of day when I would have expected multiple staff to be available to move things along.
September 9, 2012
Rated 1 out of 5 by Ssilva1 Expensive and you must pay for everything
My favourite hotels in Ottawa were overbooked, so I decided to book at the Westin. Years ago, I had switched from the Westin to other chains. Although the hotel was a nice place to stay, there were fees for everything (internet, etc.). My biggest shock was when I was charged $2.00 plus tax for every call I made using a toll-free number to access my calling card (in one case, due to the during of the call, I was charged 7.44 plus tax). If I had gone to a pay phone, it would have cost me nothing (I wouldn't have even had to pay the $0.25 for using a pay-phone, as I was going through 1-800 numbers). Why use the phone at the hotel. Better yet, why stay at the hotel, when you are paying for something that you don't have to pay for anywhere else. I spoke to the Manager and she told me that there was a sign next to the phone. Does that mean the telling a guest they must pay justifies charging the guest for something which anywhere else would be free? The total cost for me to use the phone (which I used to access my toll-free long distance calling card) for one night was $25.00 plus taxes. How totally disappointing.
June 6, 2014
Rated 4 out of 5 by espresso3shot Great location, conferencing facilities, elevators require attention
Hotel has clean efficient rooms, good restaurants and spacious conference facilities. During our stay the hotel had elevator issues where only one elevator of four was working and the service elevator access was locked (using the fire escape stairwell would have set off the fire alarm). Many of us were waiting for over 25 minutes for an elevator to squeeze into. For a hotel with 12+ floors of guest rooms, this is unacceptable. Repeated calls to the service desk finally resulted in security opening up the service elevators for access. Other than that, we enjoyed our stay and appreciated the experienced staff.
June 21, 2013
Rated 5 out of 5 by Roxy99 Best hotel in Ottawa
Superb hotel to stay at if you intensely travel for business.
Great ambience, very helpful staff, very good facilities in many ways
November 20, 2011
Rated 5 out of 5 by SusanF Great hotel
This hotel is excellent in every way: location, amenities, comfort, service; my only wish was the room had a bathtub. The spray from the shower head was the best ever!
June 4, 2014
Rated 5 out of 5 by IsabelleL This hotel has great meeting and event facilities
I was very happy with my stay. I always have a hard time sleeping in hotels and I still slept well. Bed was comfortable but pillows was a bit big for my neck giving me slight stiffness.
June 4, 2014
Rated 2 out of 5 by Pepsi57 Elevator
Elevator service was terrible and there was no use of the stairs available. Almost got locked in the stairway.
September 19, 2012
Rated 3 out of 5 by BigFrench Unusual problems this stay
Check-in staff was courteous, said I was "guest of the day" recipient of slightly upgraded room. Unfortunately, was right next to elevator, too tired to switch rooms. Washroom glassware and toilet lid had some discolored liquid on them. First entering the room found a message/photo not meant for me. Staff left a very kind and courteous message to discuss, but my meetings kept me too busy.
Pool/hot tub open 6:30am-10pm, So I can't go before breakfast or after dinner when in town for meetings - not useful.
Why the big desk under the TV, but no drawers or plugs?
Will stay at Westins again, hoping this was a one-off case.
May 8, 2014
Rated 5 out of 5 by vaapski Confort and accessible
Always a pleasure to stay at the Westin Ottawa, everything is close by. Room is clean and very comfortable. Thank you!
June 4, 2014
Rated 5 out of 5 by DarylJ1974 Impressive Hotel Experience
This hotel's facilities are beautiful, functional, and very comfortable. From the comfy bed and soft linens to the well-apointed bathroom I was very very impressed with the overall quality and cleanliness of my room. My wired internet was very fast with great performance when I was downloading larger files. The view of the Parliament buildings and Chateau Laurier was fantastic. Add in the ease and speed of checkin, the friendliness of staff (what little I had contact with as I only stayed one night on business) all lead me to believe this is one of the premiere hotel experiences offered in Ottawa. Highly recommended for any business traveller who wants hassle free top quality accommodations.
June 10, 2013
Rated 3 out of 5 by Bella2012 Overpriced, noisy and slowest elevators ever!
I stayed 2 nights with my 11 year old granddaughter for her birthday. I had a Premier room on the 22nd floor. We were wakened in the wee hours of the morning by people running, laughing, yelling in hallway. Maid did bare minimal in room- left used glasses on bedside stand. Only 3 functional elevators for entire building which meant long waits. On checkout I expressed my dismay with the noise and was told, " Oh, that;s because the wedding party was staying on 22nd floor". Really, that's your rationale? On positive note, I must say that the concierge at Westin was very helpful and professional.
August 6, 2012
Rated 4 out of 5 by joanna14 This hotel has a great location
Hotel was nice and roomy. Great view and location. Was a bit noisy because we were located near elevators. Otherwise had a wonderful time in Ottawa
June 2, 2014
Rated 4 out of 5 by NW12 This hotel needs more elevators
I realize the hotel was full this weekend and many people had families staying with them so it was much more crowded than business travel. However, your elevators were extremely overworked. I was on one of the middle floors and I there was one time where I had to wait for 8 full elevators to pass me by. RIDICULOUS! Install at least 2 more elevators. I don't think it's the new elevator system, it's the fact that you just don't have enough elevators.
May 27, 2014
Rated 5 out of 5 by joyce1 Great Stay
My one night stay met all of y expectations. Everything was flawless even though the hôtel had 100% booked capacity.
I must attribute 5 stars to the staff who even though under difficult circumstances of the full capacity, were friendly, courteous and very professional. I would like to suggest that all Westin hotels change there policy to free Wi-Fi. It is after all 2014, I find it unacceptable to have to pay for wi-fi. Keep up the good work!!!
May 27, 2014
Rated 5 out of 5 by vanariesboy Definitely Ottawa's best hotel
This is without a doubt my favourite Ottawa hotel. The location is terrific, directly connected to the Rideau Centre mall and, if you get a room on the west side, it has stunning views of the Rideau Canal, downtown, and Parliament Hill.
I've stayed here dozens of times over the past several years, but this was my first stay with Platinum status from SPG. Unfortunately if you gain status after making a reservation, the hotel has no way of knowing of your new status! When I checked in, I had to insist that the front desk agent look me up in the system again, even going so far as to show her the email from SPG. In my case this meant that all the available suites had already been assigned to other Platinum guests. I was given a slightly larger than normal room on an upper floor with a beautiful Rideau Canal and Parliament Hill view.
This was a bit of a downer for my first stay as a Platinum, but imagine my surprise when, half an hour later, there was a knock at my door and in came a lovely tray of nuts, berries, and dark chocolate along with a card from the General Manager and a Westin candle! Very classy indeed, and this personal touch reminded me of the top-quality service I have always received at the Westin Ottawa.
Daly's, the breakfast restaurant on the third floor, has one of the best breakfast buffets I have ever seen, and all the cold items are offered complimentary to Platinum members (unless you choose the 500 Starpoints or local amenity instead). For $9.00 I was able to upgrade to the hot buffet, which made my morning.
The rooms are clean and in good shape, with nice bright bathrooms and oversized shower stalls (no tubs). Internet service is so-so: it seems to work well on some devices and not at all on my iPad, for reasons I have never figured out.
The biggest drawback, mentioned by many others, is the elevators. Even though the "new" elevator call system is now installed, things seem worse than ever, and I only ever saw 2 (of 4) elevator cars in operation. I hope the rest will be brought online soon.
June 17, 2013
Rated 5 out of 5 by Irish123 Great Location
I always stay the Westin because the facilities and room of the top quality and the staff is polite and helpful. It is also in perhaps the best location in Ottawa for doing business and easy walk to centre city clients and in the evening a close by Market are for numerous and good restauratns.
May 30, 2014
Rated 2 out of 5 by poof Not worth the price
The room was very clean and the bed was comfortable. The picture on the website for the room we reserved showed a large bath tub, but there was no tub. The amenities in the room were kind of ridiculous for such an expensive room. I've stayed at 3 star hotels that have better amenities. For 2 of us, there was 1 shampoo, 1 conditioner, and 1 lotion - that's it! No q-tips, or shower caps, or sewing kits, or any of that. Like how cheap can you get? Wi-Fi and parking were not included, and the mini-bar was strategically left empty so that you would have to order the items from room service, so that you'd have to tip. I don't mind paying for an expensive room, but with that there are certain expectations, an dthis hotel did not meet them.
August 21, 2012
Rated 5 out of 5 by Nancyt Visit with our Granddaughters
From the moment we arrived we were treated so well! The girls received a little backpack full of little treats. They carried it around the whole weekend. Our suite was perfect, very large and spacious, beautiful full length windows make the room so nice and bright. I love the clean lines and the white linens are perfect. The staff here are always amazing, they treat you like an old friend, and always make sure your stay is perfect!The meals are delicious and the new healthy choice menu for children was appreciated! The salt water pool is the perfect temperature and having a whirlpool and sauna, and great gym make the stay perfect! Thank you so much!!
April 14, 2014
Rated 5 out of 5 by Cynic Excellent service
I try to stay at the Ottawa Westin whenever possible and am never disappointed. The service is great, rooms well equipped and clean and other hotel facilities also close to perfect.
Minor quibbles - I choose the "Green Choices' option (no room service) but there aren't enough towel racks to dry towels. Also - although I don't need my room cleaned/sheets changed every day - I do need replacement coffee packs! (and by the way - using Starbucks coffee is a definite plus in my book!!) It would be nice if this was an option when choosing Green choices.
May 29, 2012
Rated 5 out of 5 by Jacquesosu Perfect stay
The staff, front desk, door attendants, room attendant were all amazing. Room attendant even left me a thank you note for leaving a tip after my first night. That was a first for me!
Room was renovated and everything was great.
Attended meetings with food. Staff was great, good to see management checking on meetings and food service at meeting.
May 25, 2014
Rated 2 out of 5 by CHRISB29 Average at Best
I stayed at The Westin and it was average at best. I don't think that it had enough perks or comforts to be qualified as a 4 star hotel. The room was clean and quiet even though I was potentially on a noisy floor. The floor with the fitness centre and pool. If I had to stay in Ottawa again I don't believe I would stay here at the rate I paid. I could have stayed at a different hotel for less money with the same offerings.
May 22, 2014
Rated 2 out of 5 by pico Won't you reset the clock alarm?
I booked the room for my friends, which made me embarrassed very much! They did not speak English and did not know how to set the clock radio. So I supposed there should be no issue since they did not touch it. However the clock radio alarmed at 6:00am in the morning, and they did not know how to turn off it. After that, it alarmed every 10 mins in an hour until 7:00am ! Why did not the housekeeping staff reset the clock radio? And instead they gave my friends such a surprise. This ruined our day! I got complains and felt guilty, and I supposed Westin should feel so as well. This is even worse than 2 star hotel. And I can't imagine that my friend's room was already an updated one!
December 1, 2011
Rated 5 out of 5 by Luke61 Exceptional Service
The Hôtel staff was truly outstanding. We had a great stay.
I still think that your elevator system is a disaster.
May 26, 2014
Rated 5 out of 5 by NYRangers Fantastic property
Great recognition as a Platinum member. Was upgraded to a junior suite on the 22nd floor. Very large suite with a huge bathroom.
Staff was very professional and friendly. I ate a late dinner in the restaurant. I sat in the lounge and ordered off the bar menu. everything was very good. Hotel is attached to a large shopping mall, so everything you may need is right there. There are also many bars and restaurants within walking distance of the hotel.
Only drawback I could find was that the pool closes at 10pm.
April 19, 2012
Rated 5 out of 5 by IceBreaker Consistently impressed
I have been a Starwood member since 1999-currently Lifetime Platinum with over 700 stays--dozens and dozens of which have been at this location.It is one of Westins' most consistent properties in my opinion.
I have to my recollection never had an issue-a delayed room or a malfunction -I have been lucky on malfunctions because they can occur.
This is a superbe property with a 1st class dining room and lounge at The shore Club.
I am always pleased when I find you have room for me-- a chronic late booker.
July 9, 2012
Rated 4 out of 5 by HapMar Staff member makes the difference
My husband & I were celebrating our 25th wedding anniversary and the occasion was acknowledged in a very nice manner by a certain staff member at the front desk of the hotel. Not only were we given the exact same room we celebrated our honeymoon in 25 years ago, but we were also treated to champagne and chocolate covered strawberries. We enjoyed our stay immensely.
May 20, 2014
Rated 5 out of 5 by Sunshine100 Beyond the call of duty
I had five reservations but in error cancelled one on the eve before our arrival. I realized my error when I received a call from our associate at hotel check-in who found himself without reservation and a fully booked hotel. I called hotel reservations who went beyond the call of duty to find a room, reinstate my reservation and maintain the original price. I very much appreciated such excellent customer service to cover my obvious error. I am pleased to recommend Westin for their beautiful facility and exceptional customer service.
May 9, 2014
Rated 5 out of 5 by windowsmedia10 Best Starwood Property in Ottawa
Very frequent Platinum guest at the Westin Ottawa. Definitely the best Starwood property in the area. Recently renovated rooms and frequent upgrades as Platinum to one of their amazing xx01 Junior Suites.
Staff are very professional and I've never had a problem with room cleanliness. Location cant be beat. Right on top of the Rideau Centre and stumbling distance from the Market.
You should expect to pay a good amount for a night at the Westin, but it's well worth it.
March 1, 2012