Rated 3 out of 5 by ItsTooColdInTheD Great location but....
Pros: Great view of the Toronto islands and 1 - 2 minute walking distance to the ferries. Main attractions are within 10-15 minute walking distance.
Cons: Rooms are a bit small and could use updating. Was not impressed with room for spending $250+/night.
July 14, 2014
Rated 5 out of 5 by JayAndJ Great Employees!
The Harbour Castle is clean, well-located, and relaxing. But the best thing about the hotel is its employees! At check-in & check-out, everyone was pleasant. The housekeeper was very personable. The hardest working employee there must be the concierge at the time of my stay, Rochelle. She gave me and my brother the best ideas to enjoy the city to the fullest, and gave good directions! Plus, once we were back at the hotel after a long day out, she was still there working! Kudos to her!
August 12, 2013
Rated 2 out of 5 by jay78 Staff just dont care
at every level the staff here just do not care one of the worst spg hotels i have ever staffed at. Stay anywhere but here
July 21, 2014
Rated 4 out of 5 by MEreilly Best lake view room
Our lake view room at the Westin was beautiful. Boats, planes and an all around magnificent room made for good entertainment for the whole family. (Yet, pretty soundproof!)
We enjoyed our stay and would return.
July 16, 2014
Rated 5 out of 5 by Lee70 My stay at the Westin in Toronoto, Canada July 2014
I enjoyed my view of the Bay as I relaxed on the sofa in the room. Instant hot water and cool room temperates were wonderfully easy features to operate.It was the small things that increasesd my feelings of comfort and security. The "green room" concept was great!!
July 10, 2014
Rated 2 out of 5 Nice Hotel, but Extremely Noisy
The walls in this hotel are paper-thin. There was a convention of some sort going on during our stay, and the individuals present were rather rowdy. We moved rooms to try to get away from a particularly festive neighbor, but after being downgraded to the 9th floor, it was not much better. One can hear footsteps and elevator noise from the room with a closed door. Very unsatisfactory in this regard. However, the rooms were well-appointed and clean, and the bed was very comfortable.
December 3, 2013
Rated 2 out of 5 by Brapps Great staff, great location, poor dining
I spent 5 nights at the Westin Harbour Castle near downtown Toronto, and couldn't get over how friendly and accomodating the staff members were. Everytime I had a question or inquiry, they were quick to answer in a polite manner.
The bedroom I stayed in was on the 32 floor, and had an impressive view of the harbour, while being very clean and well organized.
I truly wish I could continue raving about this place, however, the minute I sat down for a meal (other then breakfast) I was immediately dissapointed. I tried several different menu items, and every single one was well below the standards of what the Westin Harbour Castle should be capable of. By Wednesday afternoon I had had enough and deicided to eat anywhere but there.
Overall, I must say I was my experience was mediocre. I truly did expect more...
June 18, 2013
Rated 2 out of 5 by Livetotravel CIS Conference
My room was never cleaned to my knowledge. There was hair and shaving cream in my shower and my floor had clearly not been vacuumed. To top it off, my comforter was in a ball when I came back on my second day. The floor had still not been vacuumed. Also, when I called to book my room, I was told the hotel was sold out. I was forced to book a room workout the group rate. However other members of my conference booked after me and got the group rate. What a terrible experience!!
August 19, 2013
Rated 5 out of 5 by Ryan79 Excellent conference host
I attended an Auto21 conference, and it was great. The staff were exceptionally helpful and friendly, the food was very good, and the accommodations were quite comfortable. The only reason I took off one star on the Room Cleanliness was because the bathrobe in the closet was stained red on the collar (I like to think it was lipstick), so I felt too uncomfortable to don it to slip the sign on the door handle requesting no cleaning service for the following day. Otherwise, everything was excellent.
There was one thing that really stood out to me, however. As I was leaving my room to check out, a cleaning lady was just down the hall, and she thanked me for staying with them. I have never had that happen before, and it was a really nice touch. It gave you a sense that the staff is valued, which is important to me.
May 24, 2013
Rated 4 out of 5 by AlyJ Pretty good
I stayed here for one week for a business conference. The hotel is well maintained and in a great location. Housekeeping needs improvement. The room was not dusted once and you could visibly see the film of dust on furniture in room.
July 10, 2014
Rated 5 out of 5 by Carnoon Adrift at the bar
My overall experience at this hotel was excellent, but one incident made it less than perfect. I am a 66 yr. old female and I was traveling alone. I went to have dinner at one of the restaurants in the lobby and no one was there to assist me in finding a table. I stood in one place for quite a while, and finally I went up to the bar tender and asked him what I should do. He told me to just pick any seat, which I did - not earth shattering stuff, but annoying.
March 15, 2014
Rated 1 out of 5 by baseball21 Horrible Experience
- requested king bed when I booked, but got to two double beds
- my room had a door adjoining another room. I could hear everything in the other room and only was able to get 3 hours of sleep. The noise level was absurd because the people in the adjoining room were not being loud. (called front desk to complain at 1 am and nothing was done)
- alarm clock did not work
- light bulbs were out
- towel rack in bathroom was broke
I should be refunded my money for this room.
June 20, 2013
Rated 1 out of 5 by Flower16 This hotel overcharges for the services
We paid a high rate for our room. The guest should not be charged for Internet service, and local phone calls. The other services at the hotel are too high. We were not able to have a simple sit down breakfast for under $18 and the parking per day was $30. As a result, we felt overcharged and did not want to add any services or give tips.
The room was sufficient but there is a problem with the lack of air circulation. We ended up with sore eyes and were congested.
June 19, 2013
Rated 4 out of 5 by Beemer Great location
Close to ACC, great view from room, comfortable bed,pillows great, nice large bathroom, very clean and quiet
July 15, 2014
Rated 5 out of 5 by MissP amazing
From the professionalism of the valet parking to the super warm, friendly and incredible greeting by Shawn at the front desk, I knew that this would be the beginning of a great night. The staff employed here are what makes this hotel so amazing. Everyone from valet, concierge, housekeeping, pool attendants, they all work together to take the Weston to higher level of customer Service. Shawn at front desk sold us on always coming back, he is just that good.
June 10, 2013
Rated 4 out of 5 by Lkbharris Nice stay
I love the set up of the room with the desk. That became my vanity for makeup using the provided makeup mirror. Thank you for that! The bathroom is in need of a deep scrub or restoration as the tile was "tired" looking and molding a bit beat up. The beautiful stainless has the telltale signs of being cleaned improperly, leaving stains.
Otherwise, a beautiful room. Loved the fridge. A microwave would have been a bonus but not a necessity.
The line at check in was long and slow as all the Chopra attendees descended at once. I appreciate the free wifi for my patience, although every hotel I have stayed in has had free wifi.
August 10, 2014
Rated 1 out of 5 by bumotu noise noise noise
I've stayed at this hotel several times. This last experience was the worst. I was at the hotel for a special event. SPG counts for nothing of value. We got a room with a lousy view blessed with the constant clanking noises of the elevator all day, all night. The room next door contained a loud drunken party that went on all night and well until checkout time in the morning. The constant barage of sounds from next door came through the carboard walls clear enough to follow the incoherent ranting.
For next year's event, I will think twice about wasting good money for the SPG honour of getting a low class experience.
February 9, 2012
Rated 5 out of 5 by rayzor3127 Great experience
It was a great experience this past weekend.
I would like to thank Rachel from the front desk SPG gold/elite booth for a smooth and accommodating check in. It was a great help since my family and I drove from New Jersey and we could check in little early since the room was ready and the second room still needs cleaning. We had the chance to settle in early and walk to the CN tower and sight see the rest of downtown.
April 22, 2014
Rated 4 out of 5 by TravelinKen Great Westin on the Harbour
I stayed here while attending a conference at the Toronto Metro Convention Center. It’s not that close to the convention center but a conference shuttle was provided so it was a good choice. The hotel itself has typical Westin amenities. I was upgraded to a junior suite with a harbor view which was very nice. The front desk staff (Julie) was friendly and I received a warm welcome upon arrival. It was really a nice start to my trip.
The hotel restaurant was not all that great, but room service was better than the restaurant. There are many 5 star, wonderful restaurants in the Theater and Entertainment districts close by (5-7 min cab or 20-25 min walk). There are some limited good options a few blocks from the hotel. This area seems to be an up and coming area. The subway and bus transportation (Union Station) are about a 7 min walk from the hotel.
May 28, 2012
Rated 2 out of 5 by bumotu Sleepless in TO
I've stayed at this hotel before and had a great experience. Last year, at about the same rate, we had a great view and the room was comfortable and quiet. This time it was a big disappointment. All day, all night, we could hear the clanking sounds from the elevator. If this wasn't bad enough, the sounds from the loud drunken partiers next door came throught like the walls were made cardboard. Will think twice before staying here again.
February 5, 2012
Rated 3 out of 5 by SoreBack09 A Promising Hotel but...
I checked into the hotel with my wife and daughter as part of a little Canadian tour to celebrate our Anniversary.
The staff member at the front desk was helpful in arranging for somewhat of an upgrade in room and arranging something as a surprise for my wife after we came back from dinner.
While the room and its partial Harbor view was good and somewhat of what I was hoping for checking into a Westin located on the Harbor, the biggest disappointment was the "Heavenly Bed". It turned out to be pretty lumpy and over-used giving us both a back-ache that persisted as we drove out the next day to our next stop in Ottawa.
This hotel seems to have most things going for it - great location, a generally helpful staff and decent amenities. I do not know if we got the short straw on "upgrade" rooms, but a good bed is a pretty basic expectation from a chain like the Westin
December 2, 2013
Rated 2 out of 5 by trailrunner19 disappointed visit
To whom it may concern,
I am writing you this letter in regards to concerns surrounding my past stay with you which I departed on July 22nd,2014.
I have stayed at your hotel in the past because of my continuous satisfaction with each stay.
Unfortunately this last visit did not at all meet my past experiences or expectations.
I had difficulty parking and no assistance with valet upon arrival. Upon departure, after waiting over 20 minutes, no one indicated that my car had been brought up. I noticed my car parked across from the hotel entrance and my daughter and I had to transfer the luggage across a busy parking lot to the car.
Upon check in, I had requested a higher floor room but was put on a low floor. I was un able to reach anyone at the front desk to see if it was at all possible to be moved to a higher floor. Concierge actually put me through to Jeff (management) who was very accommodating and pleasant.
I also had to leave a few messages trying to get questions answered about restaurants and dietary restrictions but did not get a phone call back until 45 minutes after my original message.
The worst experience was when I stripped the sheets off my daughters bed in the morning and found someone else's dirty pajamas in her bedding. We were quite upset that the maid had not changed the bedding and that my daughter slept in someone else's dirty sheets. I did give these pajamas to the front desk and indicated our disgust to the gentlemen. He was very nice and did offer to take the parking off of our bill.
I am not normally a complainer but I wanted to mention of all of this because I had always looked forward to staying at your hotel because it use to be exceptional but now unfortunately this past experience has altered my future decision of staying with your hotel again.
July 23, 2014
Rated 5 out of 5 by karedaw fabulous family getaway
I stayed recently for our family vacation. We live in the country so this was our chance to do touristy things in the big city. Our room was very clean and had everything we expected from a Westin. The kids loved the pool and my husband loved the gym. I liked the convenience of the grab & go style coffee shop. It was nice not to have to eat in the restaurant every day if we chose not to.
April 21, 2014
Rated 5 out of 5 by Daver409 Westin Harbour Castle - May 2013
Warmly greeted by the valets as we pulled into the driveway, recognized from previous stays, and equally well-treated as soon as arrived in the check-in line, by Jeniffer, as in past visits. She is warm, gracious, and efficient, and makes an immediate impact. A follow-up call from Jeniffer 15 minutes after arriving in the room was also appreciated, as was her recommendations on local sites and shopping.
May 6, 2013
Rated 5 out of 5 by Ponsuke Another pleasant stay at Westin
I am very satisfied with hospitality, great facility and cleanliness of the hotel. But I have two suggestions for improvement. First, it was a pity that the wind was not clean - I would have had even better harbour view, Second, room service needs to be quicker, as it took almost an hour for a bottle of wine and some slicesof cheese to be delivered. I called twice as a reminder but it didn't help.
June 16, 2013
Rated 2 out of 5 by SLB23 Not what I expected in a Westin facility
I was quite disappointed with the overall quality of this facility. The room was small (compared to similar priced facilities in the downtown area) and not very comfortable. Chair at work desk too short and not appropriate for a work desk. The bathroom had a moldy, mildewy smell from the shower curtain that should have been washed. The bathroom was not very clean. Just overall not Westin quality.
August 30, 2013
Rated 5 out of 5 by Winisue Truly exceptional
Had a truy exceptional stay at the Westin Harbour Castle. The staff were very attentive and welcoming, the room spotless and comfortable, the pool delightful and refreshing.
We had a beautiful lakeview room with a magnificent vista. The beds are wonderfully comfortable.
My only regret was that we were only able to stay one night. Next time it will be for two nights - at the very minimum.
May 27, 2013
Rated 5 out of 5 by mcbuck Great location
We had a great stay at the Westin Harbour Castle. Location is great, we could walk all along the waterfront.
I would recommend this hotel.
June 21, 2014
Rated 5 out of 5 by Nipper Amazing
This hotel has always been one of my wife’s and I favorite hotels in Toronto. So when I asked her what she wanted to do for her birthday she said spend a night at the Westin Harbor Castle. And this trip was no exception it was an amazing stay. From the very moment you check in with staff that makes you feel appreciated and valued, and whatever you need is not a problem and any request is immediately taken care of.
The location is close to downtown and if you get a room with a Lake view they are absolutely stunning views, and you would never believe a busy Metropolitan town is just blocks away, with a view that looks like it should be at a resort. They had upgraded us to a corner King Suite, which when we walked in never wanted to leave the room, it was so nice.
The service and the Hotel itself from rooms to lounges keeps us coming back time and time again and definitely on the top of our list for Toronto
April 8, 2013
Rated 5 out of 5 by shmfan Fantastic Staff and Great Room
Even though the hotel was hosting a major event the night I stayed, because I was an SPG member (not even Gold), they let me jump the line completely. Everyone was so accommodating and nice. The Starbucks girls were fantastic and truly entertaining at 7 am when I was sick. I've stayed at many competing hotels with Westin and this is definitely my first choice for my next stay.
February 27, 2013