Rated 5 out of 5 A mini fridge?
Overall we were very pleased. My partner stays here regularly when she attends conferences in TO and I stayed with her this time. We will do so again.
One thing we found puzzling in our room (#1234) was something which appeared to be a mini fridge, but which was not cold or even running.
24. Juni 2013
Rated 5 out of 5 by Eventsonthego EVENTSon the go
Sean at the front desk provided the best check in experience I have ever had at a Starwood Property.
18. Juni 2013
Rated 5 out of 5 by Caroleve Perfect at every point
I had an outstanding stay with the Westin!. I was pleased with the rooms, location and everyone was curtious. I also love the the eco-friendly options the hotel has. Definately a step above other hotels. I'm definately signing up for SPG.
17. Juni 2013
Rated 5 out of 5 by debra62 Great hotel!
This hotel was easy to locate and within walking distances of venues visited. The hotel was clean and the staff provided excellent service. The family package was wonderful and very reasonable considering we have a family of 6.
17. Juni 2013
Rated 5 out of 5 by Ponsuke Another pleasant stay at Westin
I am very satisfied with hospitality, great facility and cleanliness of the hotel. But I have two suggestions for improvement. First, it was a pity that the wind was not clean - I would have had even better harbour view, Second, room service needs to be quicker, as it took almost an hour for a bottle of wine and some slicesof cheese to be delivered. I called twice as a reminder but it didn't help.
16. Juni 2013
Rated 5 out of 5 by sppro great stay
Great stay the hotel went above and beyond to help me make the night special for my fiance and I...only issuse was check in which took quite awhile but i think the clerk may have been new so i wont hold that againts them and also an issue with my key card not working but whatever it was ok. View from my terrace room was nice...I will say that the website does not do this hotel any justice. Its way nicer than the pics suggest they need to fix that.Its an amazing hotel and should be shown that way. Toula was beautiful also with great views and the manager im not sure his name was incredibly helpful.
15. Juni 2013
Rated 5 out of 5 by Jackie1962 I liked it very much its facilities and the personal hospitality
Excellent attention, great location, excellent service
14. Juni 2013
Rated 5 out of 5 by oldguyspeaks Met all my needs for the brief stay
I had a meeting to attend downtown, needed a place for one night. Came on the train and the Westin was an easy walk away and the meeting was just across the street. Staff friendly, excellent wings! room comfortable. Would definitely stay again.
14. Juni 2013
Rated 5 out of 5 by Pipp Fantastic personal attention!
What a wonderful hotel and staff. Most especially Mr Sadoon, Director of Front Office. We moved from another hotel in central Toronto to this hotel because of the construction noise and what a great decision it proved to be. I had spoken to Mr Sadoon on the phone to discuss the move and when my husband and I arrived at the hotel he met us personally, introduced us to some of his excellent front of house staff and escorted us to a beautiful room overlooking the lake and islands on the 22nd floor. Such peace and beauty, it was really wonderful. We stayed 5 nights and Mr Sadoon contacted us himself numerous times to check everything was ok and also got Laura, a lovely friendly girl on reception to check on us also. We were overwhelmed by his courteous and personal attention. Throughout the hotel, the staff were very professional and friendly and another special mention for Violetta in the restaurant. Staff everywhere appeared very happy. All in all a fabulous place to stay.
13. Juni 2013
Rated 5 out of 5 by Ashley2345 Great stay!
I had a great time while staying at the Westin. The view was beautiful and well worth the extra price. Everyone was very helpful! I would like to see what the south tower is like in comparison to the north tower for my next visit.
12. Juni 2013
Rated 5 out of 5 by annh My comfort is a priority
The Westin Harbour Castle is a great hotel - in all the ways a hotel should be. The people anticipate your needs and make you feel like your comfort and stay is their number one job. On top of that the facility is beautiful, beds are truly heavenly and the food exceptional.
11. Juni 2013
Rated 5 out of 5 by Charlie First Class Hotel, Professional Friendly Staff
Recently attended a conference at your hotel with 800 other nurses. We also had the pleasure of staying in your hotel. Staff was excellent, professional in every way, from check in to concierge, to catering, to housekeeping. Really appreciated the extra effort the staff went to with directing our group to guide us to our destinations. Would not hesitate to stay again!!
10. Juni 2013
Rated 5 out of 5 by MissP amazing
From the professionalism of the valet parking to the super warm, friendly and incredible greeting by Shawn at the front desk, I knew that this would be the beginning of a great night. The staff employed here are what makes this hotel so amazing. Everyone from valet, concierge, housekeeping, pool attendants, they all work together to take the Weston to higher level of customer Service. Shawn at front desk sold us on always coming back, he is just that good.
10. Juni 2013
Rated 5 out of 5 by AlbertaRN Great Hotel
The room & the view was fabulous from the 33rd floor. The only reason I gave 4 for the room cleanliness was that the room wasn't cleaned & bed made on Thursday. The maid may have thought I was checking out.
9. Juni 2013
Rated 5 out of 5 by Shannon3701 Consierge staff went above and beyond...thank you Rochelle
This was my first trip to Toronto alone without a car. With all recent construction street construction your conseige staff both days were very helpful.
4. Juni 2013
Rated 5 out of 5 by Carol60 Great view at this hotel
This hotel is beautifully located right on Toronto Harbour. Great location..... The view from our room was fabulous. Very helpful staff - so friendly and attentive.
3. Juni 2013
Rated 5 out of 5 by ConcertGoer ANOTHER GREAT STAY AT THE WESTIN HARBOUR CASTLE
We had the pleasure of staying at the Westin Harbour Castle on May 25th. We were in town to attend the Rolling Stones concert. Our great service began on arrival when we were allowed to have an early check-in and were upgraded to a lake view corner room. The staff member who checked us in was extremely professional and courteous. I wish I written down his name as he certainly deserves kudos. We also took advantage of our SPG gold status to arrange late checkout. Now that I have covered the good (and there is certainly plenty of good) it is only fair that I comment on the only aspect of the trip we found less than satisfactory. That would be our meal in the rooftop restaurant (Toula?). While the service was excellent the same cannot be said of the meal. The hors douvres, appetizers and dessert were excellent but the main course (veal cutlet) was not up to the standard one would expect from a restaurant of this calibre. It was over cooked (burnt?) and was not much different than one would find in the frozen food section at a grocery store. Overall this hotel represents exceptional value for money. The combination of exceptional service and spectacular lake views can't be beat.
27. Mai 2013
Rated 5 out of 5 by Winisue Truly exceptional
Had a truy exceptional stay at the Westin Harbour Castle. The staff were very attentive and welcoming, the room spotless and comfortable, the pool delightful and refreshing.
We had a beautiful lakeview room with a magnificent vista. The beds are wonderfully comfortable.
My only regret was that we were only able to stay one night. Next time it will be for two nights - at the very minimum.
27. Mai 2013
Rated 5 out of 5 by Nanny Stay in Toronto
Great hotel with very pleasant personnel who are very helpful
25. Mai 2013
Rated 5 out of 5 by Ryan79 Excellent conference host
I attended an Auto21 conference, and it was great. The staff were exceptionally helpful and friendly, the food was very good, and the accommodations were quite comfortable. The only reason I took off one star on the Room Cleanliness was because the bathrobe in the closet was stained red on the collar (I like to think it was lipstick), so I felt too uncomfortable to don it to slip the sign on the door handle requesting no cleaning service for the following day. Otherwise, everything was excellent.
There was one thing that really stood out to me, however. As I was leaving my room to check out, a cleaning lady was just down the hall, and she thanked me for staying with them. I have never had that happen before, and it was a really nice touch. It gave you a sense that the staff is valued, which is important to me.
24. Mai 2013
Rated 5 out of 5 by SteveD Great Experience
Room and facilities are spectacular. We were blown away with our upgraded room.
21. Mai 2013
Rated 5 out of 5 by Kenn Games room
When my younger son visited the games room he was bit disappointed to see the x box was locked. He looked around to find some help and no one was around.
21. Mai 2013
Rated 5 out of 5 by DON43 Great stay
We approached this stay with some trepidation since our previous stay had been less than satisfactory. We need not have worried. Once we got over the initial surprise of being told that I had booked two rooms (I had not but we had been upgraded to a suite which had two room numbers), the stay was excellent. The preferred suite upgrade was outstanding. My wife loved the bed and said that this was the best sleep she had had in quite some time. We used few of the facilities but both evenings we had dinner in the lobby bar area. Great food and the service from Patrick was outstanding. There was a delay at check out (even in the Elite line) but the Concierge got me checked out and a printed receipt in a very short time. We look forward to our next stay.
20. Mai 2013
Rated 5 out of 5 by jp2013 Red Sox road trip Westin Toronto
My wife and I stayed at the Westin for the 1st Blue Jay - Red Sox series in April 2013. The Westin was fabulous, got an upgrade, even though my stay didn't qualify as a Starpoints eligible booking because I had booked it thru British Airways using Avios. The staff was great, from the Front Desk to Housekeeping. The location was great, not too far from Rogers Centre, the walking directions we got from the Concergie were spot on. My wife got to shop, and I got to see the Red Sox!
11. Mai 2013
Rated 5 out of 5 by STURGIS INCREDIBE
I STAYED IN THE HARBOUR CASTLE 2 YEARS AGO BUT THIS TIME IWANTED TO STAY SOMEWHERE ELSE . MY EXPERIENCE THERE WAS HORRIBLE FROM NOW ON I WILL BE STAYING AT THE HARBOUR CASTLE . FROM THE VALET THE FRONT DESK ,AND THE ROOM WOW, LOVE IT, THANKS U HARBOUR CASTLE.
7. Mai 2013
Rated 5 out of 5 by Daver409 Westin Harbour Castle - May 2013
Warmly greeted by the valets as we pulled into the driveway, recognized from previous stays, and equally well-treated as soon as arrived in the check-in line, by Jeniffer, as in past visits. She is warm, gracious, and efficient, and makes an immediate impact. A follow-up call from Jeniffer 15 minutes after arriving in the room was also appreciated, as was her recommendations on local sites and shopping.
6. Mai 2013
Rated 5 out of 5 by Sorgie I love this location
Our family chose to celebrate our anniversary with a Marvish package, which included a stay here at the Westin. Location, location, location!
6. Mai 2013
Rated 5 out of 5 by slicker2 This hotel has all you need for a great experience.
This is the second time that I have stayed here. It has everything you need and its location makes it easy to get around.
From my room this time the view was awesome.
I will continue to stay here when in Toronto and would recommend this hotel to all that I talk with making a trip to Toronto.
5. Mai 2013
Rated 5 out of 5 by Mok3 Instructions for Starting the Day
Swim. Hot tub. Steam bath. Sauna. Cold shower. Steam bath again. Cold shower. Cup of coffee. Repeat again tomorrow.
3. Mai 2013
Rated 5 out of 5 by John43 Two nights stay!
Three days Conference with a two nights stay! The room was very clean. The view was relaxing! Staring at the lake from the window was very enjoyable.
1. Mai 2013