Rated 5 out of 5 by Kate42 Stay here all the time
I stay here often due to business travel. They recognise me and appreciate my business. It's my home away from home
August 13, 2012
Rated 4 out of 5 by Chick1956 The room that I had was great
Room was very quiet, clean and spacious. The staff at the breakfast restaurant was polite and helpful.
October 31, 2012
Rated 4 out of 5 by puneet0977 The Hotel Has Great Staff
The Hotel has great staff and the service in the Lobby Restaurant is fantastic.
January 15, 2013
Rated 1 out of 5 by 40yearguest Unhappy guest
I was so disapponted with our return to the Prince Hotel. We were given room 508, a very dark room with little natural light. I noticed dishes in the corridor on Saturday am. They were still there on Sunday. Our room was never made up, we asked gor mire coffee creams and they were literally tossed in our room. I could tell you more.
June 9, 2014
Rated 4 out of 5 by Arrowmaker Nice Property, but the Kitchen does not meet the Starwood standard
Stayed at here for the first time in 15 years a few days ago. Very impressed with the updates and, of course, always impressed with the 'Heavenly Bed'. Unfortunately, the kitchen is not up tot the Starwood standard. We went to the dining room about 8:30 pm on Sunday evening for a small bite after a day on the road. The warm Camembert I ordered was certainly not warm and essentially tasteless. The next morning, the kitchen could not correctly produce soft-boiled eggs; poached and hard-boiled were offered before we finally gave up. The wait staff were attentive, diligent, professional and truly apologetic. The deficiency was in the kitchen.
September 12, 2013
Rated 4 out of 5 by drnature Getting your needs met
Medical conferences can be exhausting. Flying in to a new place in the middle of winter can be disorienting. The Westin staff were friendly and seasoned at anticipating needs. I didn't have a car and the thought of either trying to find my way around or bracing the below temps was solved by eating at the lovely in-house restaurants. Want Japanese, Continental or Persian? - the choices were varied and I still want the grilled eggplant recipe stuffed with walnut paste and drizzled with pommegranite juice. The room was modern minimalist, but gave an expansive warm feeling. Great for anyone who suffers from claustrophia. Small details in the ammenities like the clothesline for wet swim suits, complimentary Starbucks, robe, hair dryer, iron, and toiletries. All of these things seem small, but when you are restricted from carrying items either because of security or cost they are welcome ammenities. It was lovely to wake up and use the fitness room, slip into the hot tub (could have been warmer) and then slide over to the sauna. Tyson, the concierge, was exceptional with coordinating ground transportation to the airport or answering any question or finding my not quite dry bathing suit after check-out and neatly packing it into my luggage. Without hesitation, I would stay at The Westin again.
February 4, 2013
Rated 5 out of 5 by Jacko Great location and a home like feel.
We stay here quite often and have always enjoyed our stay. The staff are quite open, friendly and accomodating. The workout facility is well equipped and above what one would normally find at a hotel centre. The location of the hotel is fantastic being close to the downtown but not in the downtown. The 401 and DVP are a block away for easy access to anywhere you want to go. Things are quiet around the hotel and going for a walk or run is an easy option. The restaurant has a great setting with good service and food. The pool is seasonal (indoor whirlpool though) and is kept clean and inviting. A great place to stay and would highly recommend a stay here.
April 11, 2012
Rated 4 out of 5 by garrett1 Relaxing Property
We were very happy with our stay. The room was a bit dated (wallpaper) but the bed was excellent and the room had modern amenities. The property is gorgeous and relaxing. A great place to relax and feel you got away from it all in the midst of Toronto. You are literally 20 minutes from downtown.
The main restaurant looked great as does the lobby. Parking is pay here both self and valet. Concerns here are with the the pool. You have a major Carpenter Ant problem. You also have a signage problem getting to the pool that needs to be corrected. The room service at the pool is also a problem. I gave up on my drink order on Saturday.
July 15, 2013
Rated 5 out of 5 by Dave421 Westin Prince is like home away from home
I have had the pleasure of staying at the Westin Prince for over a year nearly every week for business. My most significant impression is the quality of their people and the level of service that they offer their guests.
June 6, 2014
Rated 3 out of 5 by ironman22 nice location but could use improvements
Nice hotel, located out of the city and a nice park behind.
Facilities are average. Sauna doesn't work, and the hot tube is cold. Gym is very small.
Ate breakfast and enjoyed the buffet. However my room was slightly dirty upon entering (the cups in the bar and the desk area).
Exercise room was a bit dirty and no staff, water spilled all over the place and some equipment didn't seem to have been wiped down for awhile.
The room itself was a bit cold or too hot, ran the AC or Heat non stop....leaving it at 21-22C did not seem to work at all. Plus it was so loud to keep on all night (I left it on regardless)
I think there are some better alternatives in the area.
December 17, 2012
Rated 4 out of 5 by Manitoba18 Nice hotel
Good services around, hotel staff were excellent, long cab ride to downtown.
June 2, 2014
Rated 1 out of 5 by Milbaby Poor
Mold in shower.
Handle on shower door missing.
Tea bags not replaced daily.
Elevators under repair.
Cartering to conference room was insufficient, had to keep ordering additional food through room service.
May 29, 2014
Rated 5 out of 5 by KG26 Great location
Good running trails close by. Lots of restaurant options close by and in the hotel.
May 30, 2014
Rated 3 out of 5 by Ace13 Late Friday night fire alarm...
Our first night of 3 had us up with fire alarms for over 1 hour - very loud in the guest rooms. The hotel was never evacuated. Fire department came and made mostly unintelligible announcements telling us to stay in our rooms.
I thought that this very annoying event might cause the Westin Prince to cut us a break on the cost of our stay, but no, in addition to charging for every little thing they can, this was a valid fire alarm in their view and did not warrant any break in the price of the room for that eventful evening.
It is definitely a nice-enough place to stay. But not being able to sleep needs to cost the hotel something in my mind. Not happy that they don't believe the same thing.
We stayed at the Westin Prince because the wedding party chose it for the location. I'll probably stay elsewhere next time I'm in Toronto.
September 17, 2013
Rated 3 out of 5 by westcoast Below Average to Average
My past stays at other Westin properties have been good to excellent. With the 2 issues below I would have to rate the stay as below average to average.
1. arriving in from Vancouver, I had a 3 hour time zone change, so trying to sleep in Saturday morning I was awaken by maintenance in the room next door drilling.bang on the connecting wall.
2. After a night out Saturday and arriving back a the hotel, house keeping had made the room, but did not replace the pillow cases and thus left the pillows in the middle of the bed. It means no supervisor ever came into the room to check for proper accordance. As it was late evening, I never bothered to call house keeping to rectify the problem.
January 14, 2013
Rated 5 out of 5 by BM21 Excellent Stay
Just wanted to pass along a brief message for anyone considering staying at the Westin Prince in Toronto just off York Mills. My wife and I celebrated our 1 year anniversary there on Saturday and the experience was outstanding. The front desk wished us their best upon arrival (and departure) and we even had a small gift (wine and desserts) for us in our room when we returned from dinner. We specifically picked the Prince because of our postitive past experiences with the hotel, and just when we thought the experience couldn't be any better, they went above and beyond. I would highly recommend this hotel for anyone looking to celebrate an event, or simply just looking to get away from reality for a night.
February 24, 2014
Rated 5 out of 5 by Mel43 Westin Prince
We stay at the Westin Prince twice a year for five days each time. The staff and the management have always gone out of their way to make everything happen for us--which we totally appreciate. We always look forward to our next stay.
May 20, 2014
Rated 4 out of 5 by ZR2440W Comfortable stay
The Westin Prince was a worthwhile selection and I would stay there again. Parking is open air surface lot onsite but not connected by a covered walkway (i.e., so if there was inclement weather, this would be uncomfortable). The exterior is somewhat outdated appearing, but inside, the lobby is quite nice. Staff were very friendly and helpful. The king bed room was comfortable. Again, the windows and some parts of the room (windows, phone) reflected an outdated decor a bit, but the room was comfortable, clean, and reasonably modern. Flat screen TV was glitchy and not in HD but not an issue since I didn't watch much TV. Outdoor pool only and was closed for the season. Restaurant appeared nice. Not too far to main throughfares by car and convenient dining locations within walking distance.
April 21, 2014
Rated 3 out of 5 by Clint 4/18/2014 Stay (1 Night), Jr. Suite
Overall, a really comfortable stay and great staff. I would recommend staying.
My only issue was the room looks like a blend of new updates and very old and worn decor. Carpet, wallpaper, balcony, wall plates, couches,bathroom phones, and peeling paint in one of the bathrooms definitely need updating. But, a very comfortable and clean hotel.
If this was a 3 star hotel, this would be acceptable, but I expect better quality for a 4 star (especially for the Jr. Suite)
April 20, 2014
Rated 5 out of 5 by Montrealeric weeken in Toronto
While driving in from Montreal, my 2 year old vomited. so you can imagine when we finally arrived we were elated. The check in person was able to make arrangements to accommodate my gold status and upgrade us to a corner room. THANK YOU!!!!!!
We go to our room and realized that our son decided to unpacked his clothing before we left Montreal. staff was great in steering us to the nearest Joe Fresh Store.
They also gave our 2 yr old a welcome kit. he loved it.
Breakfast buffet was a hit for him as well.
The only down side is the pool is not heated. after 15 mis in the pool, my son's lips turned blue.
location is great. i usually stay downtown, i think i will be staying here from now on. if the price is right.
August 15, 2012
Rated 2 out of 5 by wongjc82 This Hotel
When I checked in with my boyfriend, the concierge didn't ask for my id and he spelled my last name wrong. I didn't find out until I had to get a new room card which wasn't working. I provided my id which did not match the name on their computer system. I spoke to 2 staff before there was a security who escorted me to my room to confirm my belongings and id. I felt like a criminal!
May 1, 2014
Rated 5 out of 5 by sheila14 efficient hote
have stayed at the Prince on multiple occasions,superb hotel,in Toronto it's my home away from home
May 14, 2014
Rated 4 out of 5 by Lecorbusier The 20% factor
Unlike many hotels of this price range, the Westin Prince was surprisingly "scaled" for what I was expecting. It was like my room was 20% larger than I would have thought. And I felt taken care of on my brief stay there.
May 5, 2014
Rated 5 out of 5 by Trish16 Clean and Comfortable
I would stay at the Westin again. The room was clean and comfortable. The staff was very helpful and friendly.
May 7, 2014
Rated 4 out of 5 by Mrjoy Oh the wifi
Ok so the westin prince Toronto is a nice hotel. It's clean. The gym is nice, the staff is friendly. But the in room wifi is basically a joke. I've stayed in the hotel multiple times and the in room wifi is mediocre at best and unacceptable at worst. During this stay it was at its worst. Depending on where in my room I was sitting I would lose connection. That was if I could even connect at all. I tried to connect with an iPad, then later an android smart phone, and when those were both on and off I tried my pc. With each device the connection was the same minimal. For the price you charge your guests for in room wifi they should expect the same quality wifi service they pay for at home. Not some joke of quality like I experienced last week.
March 23, 2013
Rated 4 out of 5 by Neoteros At Westin level!
Together with my family I spent two nights at this hotel and used it as a base to visit Toronto. That was at a time an advantage and a limit. The advantage was that the hotel was a good choice to visit the city. The limit was that while visiting the city I could not enjoy all the impressive facilities granted by the hotel, i.e. gym, pool, tennis courts, etc.
Incredibily nice the personnel at the reception, always smiling, supportive, effective. Delicious the buffet breakfast.
As a Platinum, I got all the possible recognition they could grant me with.
The only disappointment was that during the day between the two nights none cleaned the room up. Unusual for a hotel of such a level.
Yet, I would suggest Westin Prince to all those visiting Toronto.
August 24, 2012
Rated 5 out of 5 by Miki47 Beautiful hotel, friendly staff and great location
My husband and I returned to this hotel after a wonderful previous stay. Their staff are very tuned in to customer needs and requirements which made our stay exceptional once again. This is our hotel choice for Toronto. It has easy access off the highway, close to restaurants including three of their own, and the hotel itself is modern, clean with available parking. It is also very quiet and has a relaxed atmosphere. Excellent.
April 7, 2014
Rated 4 out of 5 by mvcboy nothing too surprised
The hotel is older than average westin hotels to some points, the noise from the fan is huge. The staff forgot to offer me enhanced room at the first time, then I have to come back for asking, so I eventually got a higher floor room without great view though.
The coffee in the restaurant is not as good as it is supposed to be.
April 18, 2014
Rated 5 out of 5 by lidam this hotel is very relaxable
I always want to come back there
April 30, 2014
Rated 2 out of 5 by hockeyplayer Needs a makeover
Room was drafty, noisy, with old ragged carpeting and dim bathroom lights. Cut myself shaving 'cause I couldn't see a thing there. Noise all night long from doors banging, stairs, and whatever else in the vicinity, terrible isolation in the room. Strong draft from the bottom of the windows, and internet that constantly goes off and needs to be reselected again, on every one of my devices. Overall, a disappointing facility, not to mention the fact that it's in the middle of nowhere, and a $50 ride downtown...
February 8, 2013