Rated 1 out of 5 by famp Disappointing stay
Some bay suites have a view which is completely different from others - we were unlucky and got one with a worse view. Suite looked tired and not very very clean. Definitely not value for money. Lunch at Orum was a disaster in terms of quality of food. Service at Quadro was hopeless on a special evening for us - 1 hour waiting for a main course as chef had forgotten about us. Atrocious - attempted to keep us quiet with 15% discount. Instead of fresh fish we were serve barbecued fish!!! Burger at reef club was worse than a €3 burger. The mini bar attendant on last day was a police inspector at his best and quite rude. Not family friendly at all - we needed room for extra few hours to feed 2 little kids but every so often we were bothered to make sure we leave. No flexibility at all. Disappointing.
July 3, 2013
Rated 5 out of 5 by Leon18 WOW!! WOW!! WOW!!
Having stumbled on to this property by chance, we were totally amazed by the reception and the overall ambiance of this Hotel. The staff was outstanding.. very helpful and accommodating, starting with Mr. Jonathan Borg, the operations manager, whom I need to commend for an outstanding way he has handled a small problem that I was having. He has personally taken charge of the situation, addressed it immediately and made sure that things were OK and to our satisfaction. A true gem of a Hotelier and a great asset to Starwood Hotels organization. Another member of the staff that needs to be mentioned is George, the concierge, who seemed to be always at his desk, ready to help and advise. Gonzalo, the breakfast waiter, had an uncanny ability of anticipating the moment when I've finished my Cappuccino and "magically" would appear with another one..The overall feeling that we are taking back with us from our stay at the Dragonara Westin is that we were pampered and cared for by the staff that really knows its job and wants us to come back. We can't wait to get back and spend some more time at this property.
July 19, 2014
Rated 5 out of 5 by JP596 Everything excellent except the weather
This was our first trip to Malta and we stayed at the Westin Dragonara for eight nights. There are many sights to see on Malta, Gozo, and nearby Sicily so we needed that time. The staff were very helpful, the guest room was spacious, the health club was good. We had excellent meals at both Palio and Quadro within the hotel grounds. However there are many good choices right in the area, especially around Spinola Bay. Only gripe is that the hot tubs should be hot or at least warm.
April 28, 2013
Rated 5 out of 5 by RonKH A wonderful month at The Westin Dragonara
I had the pleasure of staying a month this summer at this wonderful hotel, which is continually being improved to perfection.
All my expectations were met and the caring staff looked after my every need.
The new beach has been very carefully re-designed, with palm trees and is so comfortable, in fact it was full nearly every day I was there.
The food quality at all of the hotels restaurants is superb and this reflects on them all being so busy on a daily basis, Quadro my favourite restaurant is without doubt one of the best on the Island and serves such good quality fresh fish, the staff are so immaculate and caring.
I cannot praise this hotel enough, the management team certainly run a good ship and their staff appreciates this also as they are obviously happy in their work and this reflects on the clients.
July 30, 2013
Rated 5 out of 5 by myself7 Fantastic hotel excellent experience.
Our stay was a very pleasant and relaxing one. The only complain't is that the lovely bay suite we were in lacked some maintenance. Not all electrical sockets were working and the bathroom lacked the usual glasses where one puts toothbrushes. Apart from this view and all other amenities were as usual great. We also had a fantastic Easter Day lunch at Quadros were both food and service were excellent. I would recommend this hotel for vacation for both coup,ex and families.
April 1, 2013
Rated 5 out of 5 by nic41 Another amazing stay!
Thankyou for another great holiday, the best thing about the hotel is the staff, special thanks to Martina (pool bar) Virginia (customer relations) Thomas (palios) Malcom (pool bar) Kenneth (reservations) without you the holiday wouldnt have been as special. I have already booked to return in six weeks time! Also Palios was amazing!
June 27, 2014
Rated 5 out of 5 by Boo52 Fantastic Feeling of Complete Relaxation-Heaven
I have recently stayed here with my two grand daughters and we all felt special as everyone was really helpful and respectful and the service from everyone was second to none. The girls did not wish to leave the hotel to go anywhere else on the island as they had everything they needed there on site. This included the fantastic inside swimming pool, the rocky beach, the kids entertainment and all the seating areas inside and outside-Fabulous room and views.
May 10, 2013
Rated 5 out of 5 by MattLondon First rate!!
The Westin is a first rate five star hotel. Excellent facilities, highly professional staff, and excellent restaurants.
The combination made for an extremely pleasant long weekend in the sun. We are looking forward to returning in October.
July 2, 2014
Rated 3 out of 5 by Laurenz Good location close to the Marina.
The location of the hotel is good. However there are things which needs improvement. In a so called luxery hotel there needs to be free wifi through the whole hotel! On the beach a lot of the white beds were broken, even some of the umbrellas. The breakfast is far too expensive for the quality you receive (including the coffee!!) In our room the airco made a lot of noice etc. We've had a nice holiday but the hotel didn't reach our expectations!
August 20, 2013
Rated 5 out of 5 by Lillo71 family with kids choice to recommend
choose westin is always a warranty of quality. Congrats to the GM and his team (young team but efficient)
July 12, 2014
Rated 5 out of 5 by Ralph1150 A very good hotel
My third stay and never desapointed.
July 15, 2014
Rated 5 out of 5 by MikeD60 Best holiday for years
we stayed for two weeks in april 2013 and did not want to leave, the standard of staff and facilaties was great. The food at the breakfast Buffet and the lobby bar was great, fine Dining at Quadro not to be missed and Palio's well worth going to if you want good service and nice food.
The staff at the Lobby Bar were fantastic Thanks Guys(Ramon, Tony & John) you made our stay so nice. The evening piano was lovely and Edmund is a great Gent.
April 21, 2013
Rated 5 out of 5 by RonKH A truley wonderful Hotel
I stay at The Westin Dragonara Malta regularly and my expectations are bettered on every single stay, the welcome and warmness of the staff is exceptional. The food offered in the bars and restaurants is quite exquisite and the facilities offered by this hotel are exceptional and each time I stay there are many improvements, making it true perfection, without doubt the best hotel in Malta. Congratulations to the management team and staff.
October 23, 2013
Rated 4 out of 5 by Neerod12 Better than expected
Great location, facilities, service and staff. If ever in Malta again, we will come back!
July 11, 2014
Rated 5 out of 5 by Gabriel100 Excellent Hotel
My family and I had an overnight stay. The staff was very friendly and service was great.
This made our week end break an excellent experience and I look forward for another overnight stay with you. Thank you.
July 1, 2014
Rated 4 out of 5 by Ftouh Very disappointing dinner at Palio's
Very disappointing dinner at Palio's . Quality of food under average, served by trainees, long wait.
July 10, 2014
Rated 5 out of 5 by MaltaTraveller Excellent hotel
Everything is very good except that the air conditioning in my room is a bit noisy.
July 10, 2014
Rated 5 out of 5 by Kevintravels Wonderful hotel with a great team
This hotel is a lovely place to spend a sporty and relaxing weekend in Malta. Plenty of places to swim in the sea and the pool and good food in the bar and Palios restaurant.
A nice experience comes also from having some lively staff to chat to and learn about Malta .. and Maltese humour!
June 17, 2014
Rated 4 out of 5 by Montesquieu Excellent attention, food and room comfort
Dedicated staff, delicious food and perfect room comfort. Definitely a place to be!
July 9, 2014
Rated 5 out of 5 by bonnie2013 This hotel meets expectations
Our holiday at this hotel was relaxing and enjoyable due to it's location, comfort and facilities. The hotel was very clean, the staff were friendly and welcoming. The food, although high quality and tasty, did not offer much choice for vegetarian or low calorie options.
June 20, 2014
Rated 5 out of 5 by Baard46 4th time here
We keep comming back to this hotel. Lovely rooms (tower room), friendly staff, fantastic position, perfect for sunbathing and swimming and easy accsess to the airport. The only thing we missed was a hand held shower.
June 27, 2014
Rated 5 out of 5 by cucu1965 Great resort
Our third stay at the Westin Malta - and again we were quite happy with it.
The hotel is managed in an impeccable way, the staff is nice an efficient; our bay suite was great, perfect for a couple looking for quiet and privacy. But here everyone, also families with kids, can find his/her spot - there are two large pools and extensive beach facilities as well. Add the location - central in Malta, ideal to visit the island.
July 30, 2013
Rated 5 out of 5 by Loisrim Excellent friendly hotel - well worth a visit.
The Westin Hotel is situated in an excellent position enabling us to get around Malta. Benefit coming back from daily walks and trips was the excellent half board basis which we availed off in the excellent bar area. All the staff are very friendly and approachable but escepially Ramon, Mike , Mark, Christina, Charles , Juan, Michael, Valerie and Bernard. We cant recommend this hotel enough as a very restful holiday.
December 3, 2012
Rated 4 out of 5 by YOGI4040 ISSUES WITH THE HOTEL
THE ROOM HAD FOLLOWING PROBLEMS :
BEING SPG GOLD I ASKED IF I WOUOLD BE UGRADED. I WAS INFORMED NOT AVAILABLE AS HOTEL WAS FULL. I ASKED WHAT IF I PAID - VERY HAPPY TO DO THAT AT €58 PER NIGHT. FOR A HOTEL THAT WAS FULL SUDDENTLY ROOM WAS AVAILABLE. I WAS INFORMED THAT I WAS PUT IN AN REFURBISHED ROOM. WHEN I ASKED WHAT IT WAS THAT WAS NEW - WAS INFORMED IT WAS THE BATHROOMS. WHEN YOU CONSIDER THAT THERE WAS A LEAK AND ALSO THE BATH TUB DID NOT SEEM NEW NEITHER DID THE SHOWER PARTIONING I WAS AMZED. WHEN I REPORTED THIS TO THE GUEST RELATIONS THE FOLLOWING DAY AND AKSED FOR EXPLANTION SHE SIAD SHE WILL CHECK AND COME BACK. I AM STILL WAITING. I ALSO HAD OTHER ISSUES LIKE:
1) NO HOTEL GUIDE OR ANY STATIONARY IN THE ROOM;
2) LEAKING - TOILET FLUSH KNOWB;
3) POOR AIR CONDITIONING;
4) NOT SUFFICIENT TOILETERIES FOR 3 IN A ROOM;
5) NO SLEEPERS;
6) MOST TOILETERIES YOU NEED TO ASK!
July 30, 2012
Rated 5 out of 5 by katatink 3 star hotel with 5 star staff
The property is beautifully situated but does not meet with what we would expect of Westin. From the lack of the Westin "scent" in the lobby, to missing heavenly beds, averagely appointed rooms and worn property, air conditioning barely and sporatically functioned etc. HOWEVER, we were able to overlook all this because the staff are incredibly friendly, motivated, service focused and committed to excellence.
May 16, 2013
Rated 4 out of 5 by MarciaLA The One person that made this visit outstanding
The Hotel is a bit tired....however, PAM in the executive lounge made my visit shine. She went out of her way to get food in that met my dietary need....to the extent that the Chef sent someone out to the market to fulfill my inquiry. It is this type of personal service that makes the BEST of impressions. I will come back just because I know that this level of caring and service exists at the Dragonara.
January 12, 2014
Rated 4 out of 5 by Csaba Great food and staff
My whole family really enjoyed the hotel services - brilliant food, supportive staff, great location.
July 2, 2014
Rated 5 out of 5 by DandR It is like coming home!
The Westin has all the luxury of a 5 star hotel but with the friendliness of home. Every year we look forward to coming back and our high expectations are always met.
June 26, 2014
Rated 5 out of 5 by tizian1cat excellent hotel
This was my sixth holiday in Malta, each time I went to different hotel, because I think it might be boring second time in the same hotel....I will make an exception...as soon as my professional duties will allow me, I will be coming back to Westin Dragonara. And special thanks to Ms.Alexia B. for her caring!!
May 28, 2014
Rated 5 out of 5 by PolAD A hotel we must return to!
We thoroughly enjoyed our 2 week stay at the Westin Dragonara. An excellent location with spacious grounds. The executive room was perfect and the benefits of the executive package were well above expectation and made our holiday special. The staff could not have been more helpful and friendly and so our first trip to Malta was enough to persuade us that we must return. To the Dragonara, of course!
September 26, 2012