Rated 5 out of 5 by tpwmd For what it's worth
excellent staff. carpet was stained and slightly worn in some areas, but not too bad.
September 5, 2012
Rated 5 out of 5 by Disney11 Courteous staff
Everyone went out of there way to be helpful and friendly
October 24, 2012
Rated 5 out of 5 by jhinson6318 This hotel has great beds
I haven't slept in a bed like this in a hotel in years.
September 4, 2012
Rated 5 out of 5 by ScottC2DC Excellent service!
Very friendly and helpful staff. Exceptional service.
December 28, 2012
Rated 5 out of 5 by Traveling123 Exceptional
We had a fabulous stay for the Princeton Graduation.
June 7, 2012
Rated 5 out of 5 by Sundar Great Hotel
All staff were very courteous and helpful
October 25, 2012
Rated 5 out of 5 by Newsguy The Westin saved us from Sandy
Amazing service from enire staff
November 7, 2012
Rated 5 out of 5 by Tom88 Excellent stay
Staff very attentive and polite. Facilities in good shape. Very enjoyable and will return.
May 1, 2014
Rated 2 out of 5 by BrokenWires Generally fine, but inconsistent
In general the hotel was in good condition which made me surprised when I discovered the wired internet cable didn't work. Upon investigating a found a jumble of disorganized cables under the desk and a broken socket in the wall. Luckily I was able to switch to the wireless instead of waiting.
Service at the hotel bar was sometimes good and sometime disinterested. I found that strange and I mentioned to the manager on duty that it was difficult to order at the bar and he also was disinterested. Oddly, another employee readily helped the situation despite his poor manager.
I liked that health food options were available but my fish was overdone and dry.
March 3, 2013
Rated 3 out of 5 by beachbumra Not what you would think of a westin
Just stayed in this hotel last Friday night with my wife on may10th for her birthday. Everything seemed to be a nice hotel but when we got into the room the frige still had stuff in it from someone else and the bathroom wasn't that clean.
The kicker is the walls are paper thin! Yes you could hear a person do everything. Me and my were rudely woken up at 6am on a Saturday from a persons tv next door. My wife spoke to the front desk that morning checking out and promised her 1000 points for our inconvenience but they haven't done it. I hate hotels that promise but never deliver. This hotel isn't worth the overall money of a westin.
May 16, 2013
Rated 4 out of 5 by seriousrower nice folks, poor food
This Westin serves business travelers and we arrived Friday at 5 pm, just in time for the arrival of hundreds of mini-cheerleaders. Hectic scene, front desk was not staffed to handle crowd. They did well to get us checked in. Enjoyed coffee in the room Sat morning but on Sunday there were no cups and no coffee. Housekeeping slip-up. So we went
to Breakfast and were very disappointed. No menu choices, only a buffet of cold eggs and rock hard french toast. The table was so unstable that everything spilled when we tried to cut through the toast--steak knives might have helped. Probably not the experience Westin wanted us to have.
November 16, 2011
Rated 4 out of 5 by Mike Very Pleasant Stay
I had stayed at this property previously and was very satisfied with my previous stay. I had business near the hotel and wanted to stay at a Starwood property. I wasn't disappointed this time around. However, a couple of notes: 1) according to the front desk staff, the hotel is in the process of converting the Presidential Suite into an Executive Lounge for Platinum members. An EXCELLENT improvement over their current "lounge in a closet". 2) apparently some of those renovation activities occur before 7:00 am. So if your are in a room near the future lounge, be prepared for some early morning hammering and general banging.
November 10, 2013
Rated 1 out of 5 by ibgr This hotel is falling apart
this was the rattiest, dirtiest, lowest maintained Westin I have ever stayed in. the room was filthy. The towels and bedding were old and worn out. the towel rack fell off the wall. There was a water drip noise in the wall that started at 2 am and kept us up all night. The elevators were shaking and creaking and felt like they were held together with duct tape. Our concierge floor key didnt work in the elevator. we had to switch keys twice. At check out i asked to speak with a manager, but none was available so i left my business card and asked to be called on my cell phone to discuss this. i never received a call. You suck.
October 29, 2012
Rated 2 out of 5 by ShawnKaren Nice but not update to Westin Standards
The hotel is rather nice and located near a good many things to do. The reason for our stay was for a short romantic getaway and unfortunately it fell short of what I have come to expect from Westin in a number of small ways that all lead up to a less than ideal getaway. I think the main issue was that it felt like the entire hotel was only partially open (which was odd for a Christmas week). The platinum lounge was closed, the news papers were a day old (until almost noon), the wireless internet barely worked on the 6th floor, the staff could not find any coffee creamers for our room, and ordering a simple coffee in the lounge took over 35 minute (and cost over $10 for two cups).
December 29, 2013
Rated 4 out of 5 by pton32 Great hotel
We have stayed at this hotel for the past 3 years over the holidays, and we love it. The bed is so comfortable, the staff was very helpful. We will continue to stay there over the holidays in the coming years. However, this year, we did not realize that declining the linen and towel service also meant declining housekeeping. We did not like that very much. The housekeepers should still tidy up the room, empty the trash and clean the room, even if you go green. The $5 coupon did not seem worth it. But otherwise, it's a great hotel. The workout room is adequate. The pool is wonderful. It's a very pleasant hotel.
December 30, 2012
Rated 5 out of 5 by KJSinvest Phenomenal Service and Beautiful Property!
I would like to extend an individual thank you to each and every staff member at the Westin Princeton Forrestal Village on behalf of my wife and myself. From the moment we stepped out of our car, it was an absolute breeze and pleasure staying at your location. Everyone from the doorman to the front desk agents, concierge to housekeeping greeted us with a smile and treated us with the utmost regard. I can honestly say that your stellar staff matches and exceeds the level of expertise of quality hotels worldwide.
On a personal note, a tremendous thank you goes out to Mr. Dawan Turner who went above and beyond to ensure that our stay was exceptional.
A loyal Platinum member.
July 30, 2013
Rated 4 out of 5 by lst201 Nice hotel, good location
We spent a family weekend in the Princeton area and were happy with the hotel for the most part. The hotel was clean and the staff was friendly and helpful.
The only reason I wouldn't stay here again is the pool. If you travel with kids, you know how important the pool is. It was OK that the pool was small and ridiculously shallow. The problem was the ongoing swimming lessons that took up half the pool. We tried to swim on 3 different occasions and the lessons were going on every single time, for the whole time we were there. I tried to keep my kids out of the way, but it was really a bummer.
April 16, 2012
Rated 5 out of 5 by GreenProgramisajoke1 The Bed was very comfortable
Your staff was friendly and helpful at all times.
April 14, 2014
Rated 3 out of 5 by IronmanRudy Need to work on the small things
The thermostat in my room blew cold air even though the thermostat read 70. I called and maintenance came in to do a repair. They did something to make the heat come out warmer. After going to sleep, I awoke in the middle of the night sweating buckets but did not want to move to another room in the middle of the night. If the hotel is not at full capacity for a night, they should consider an immediate move to a room that 'works' , subsequently addressing the maintenance issue in the problem room during the next working day.
The coffee shop needs a second employee during peak hours as well. There were six people in line with one person taking care of orders while also trying to handle the register.
April 17, 2013
Rated 5 out of 5 by CDMP Consistently Good
I come here almost every week. The staff is personable, responsive and attentive.
The other week while it was snowing, I caught Chris running through the parking lot like a maniac. I thought it was a strange thing to do. But then when I got to my truck, I realized the snow had been brushed off. After looking around to see who may have done it, I realize that all of the cars had the snow brushed off!
Its the little things like this that make the difference, and keep me coming to Westin instead of any of their competitors nearby.
February 3, 2014
Rated 3 out of 5 by BikingJunkie Barking dog
We checked in early hoping to take a nap before heading out to our New Year's Eve plans. Unfortunately, there was a barking dog somewhere on our floor. I spoke to the front desk but was told they couldn't do anything about it because I didn't know what room the dog was in (was I supposed to wander to floor listening at doors?!?!)
I was also disappointed to have been put in a room directly across the hall from the ice machine.
Overall the room did what we needed it to do. It wasn't anything special, but it also wasn't so bad that I won't stay there again.
January 2, 2014
Rated 5 out of 5 by Aristides Fitness + Friendliness
I recently stayed two weeks at this property for business.
I generally enjoy running outdoors but the beginning of a New Jersey spring can make it a bit easier to enjoy running indoors. This Westin's fitness center makes it even easier once darkness falls (it is open 24 hours). I often didn't get to the gym until after 9:00 PM and was impressed with the cleanliness of the facility, the amount of free weights, and the number of treadmills (all of which worked!).
The property itself is maintained really well (clean rooms, hallways, entrance areas) and the team is friendly and responsive.
Their restaurant has great tasting options and you can get to a food court, Ruth's Chris, and more with a 5 minute walk within 'the village'.
March 24, 2013
Rated 5 out of 5 by Carmelo Staff was very accommodating
Staff was very nice and facilities were excellent!
June 20, 2012
Rated 4 out of 5 by LikeW Beautiful hotel but don't expect to sit by the pool in September
This is a beautiful hotel and the rooms are really well appointed. Everything looks and smells brand new. The staff could not be nicer. Two big questions. Why would you close down a pool for the season in mid-September when it's warm and sunny? Also, I booked myself on a "Limited Access" Concierge floor (6). I would love someone to explain to me what is so limited access about it? You don't need a key card to get to 6th floor in the elevator nor is their a club lounge. So is the extra room fee just for free internet and bottled water? Really?
September 23, 2013
Rated 2 out of 5 by JIm4680 Missing key amenities for frequent travelers
The hotel is well kept, clean, and the staff is very courteous. Rooms are spacious, clean, and what one would expect from Westin. Location is ideal to dining and shopping. There is no street noise.
Hotel does not have a concierge lounge where one can sit. There is a very small room on the 6th floor for a limited assortment of breakfast items. There is no place to sit. How this room was approved by Westin I don't know. This, in my opinion, is not in keeping with the Westin brand.
The workout room is satisfactory with several cardio machines. It has one multi-purpose resistance machine. It needs better facilities.
I am a platinum spg member that travels 4 nights a week for business. This hotel is not meeting the needs of its business travelers.
August 25, 2012
Rated 2 out of 5 by R888 Not Met Typical Westin Standard
I lived in this hotel numerous times before and have witnessed its quality continuous to drift down. In my recent stay of four nights, the bathroom shampoo/lotion/soap never got replenished. The air condition worked poorly. The worst was when I returned to hotel at 11 PM in one night, only found my room door wide open with all lights and TV were on. Apparently the neglegient cleaning folk left in a hurry in the afternoon. Luckily, I didn't loss any personal belongs. But this kind of thing should never have happened with Westin.
May 2, 2013
Rated 2 out of 5 by JOHN67 NOT ENOUGH EMPLOYEES ON HAND
CAME IN ON 9/14/12
ARRIVED AT 9.15PM RESTURANT WAS CLOSED AT 930PM ORDER ROOM SERVICE DID NOT COME TILL 11.15PM
AFTER MY CHILD FELL A SLEEP
POOL WATER WAS CLOUDLY AND SPIDERWEBS UNDER POOL CHAIRS
OVER BILLED AT RESURANT IN THE MORNING WAS BILLED SOMETHINW WE DIDN'T ORDER ALSO WE BOOKED THE HOTEL SHUTTLE FOR 130PM AND THEY SENT IT ON ANOTHER RUN AT 1.20PM SO SHUTTLE WAS NOT AVAIL TILL 2.30PM WAS HOUR LATE FOR FUNCTION ALSO NEED A BELLLMEN AT AND TOOK 45 MINTUES AND THEY SENT AN ENGINEER PERSON THEY NEED A OVERHAUL AT THIS HOTEL
September 18, 2012
Rated 1 out of 5 by John Marked Deline
The hotel's handling of the fire alarm the night of 3/13 was unacceptable. We were left to wonder the lobby and grounds with no assistance or information what so ever. Even after the alarm was cancelled, at 2 AM, closed fire doors prevented access to guest rooms, causing over crowding in lobby areas on all floors. The "not-concerned" attitude of the staff was incredible. This hotel has delined markedly since my last stay. I have stayed at this hotel many times over many years. I will no longer consider staying at this hotel.
March 15, 2013
Rated 3 out of 5 by sp79 Given a different room than booking
When I booked this hotel, I had reserved an executive business room with a king bed. After checkin, I get to my room and find out that, they had instead given me a standard double bed. When I called the frontdesk of the mistake, it wasn't a mistake on their end. They really did give my room to someone else. I was dumbfounded at how this could happen. They also didn't refund me the difference. The next day, they put me in the proper room. No apologies nor reconciliation. That was the last time I stayed at this hotel.
May 15, 2013
Rated 2 out of 5 by runner2012 bugs
when we checked into the room we were very impressed. large room a very nice view. then we found a bug. i killed it, but another appeared both by the window. we were then moved...but to a smaller room and the view was gone. we paid extra for the larger room but was told no more were available. my son who came with us to watch me in a race in trenton decided he could not stop sensing the bugs were still there and call for a ride home. teh on duty manager gave us a discount on the room but we were very disappointed!!!
November 13, 2012