Rated 3 out of 5 by Sable2 Really unprepared for 4th of July
It's a beautiful hotel but the staff is really not up to the quality. No recognition of SPG status, relatively unresponsive and un-sympathetic when we asked for a comforter for the sofabed. "Our sofabeds are really comfortable." was the answer. It's a sofabed! Not so comfortable! The most unbelievable thing was that their coffee makers used "pods" but they only supplied us with filters for large coffeepots. When we went to the desk for help at 8:00 in the morning on the 4th of July there was no one around anywhere! Really? Nice hotel, but the staff doesn't make it work.
July 6, 2014
Rated 4 out of 5 by Complete1 The hotel was comfortable
The staff were professional, the room and hotel were clean, good proximity to restaurants and sight seeing locations
July 5, 2014
Rated 5 out of 5 by Narine40 Great hotel!
We have been staying at the Westin Monache for a few years now. The experience has been great every time. We look forward to coming every year.
July 2, 2014
Rated 5 out of 5 by Tasha1162 Hikers with our dog
The best, all around.
We had a room situation - the heater was not functioning properly - next thing we knew we were upgraded to a larger room.
All the staff were beyond pleasant , and were super friendly to us (including my husband)!! We loved our short visit.
July 1, 2014
Rated 3 out of 5 by cgeaster Hotel has great location
We had a comfortable and relaxing stay at the Westin Monache Resort. We loved the location near The Village at Mammoth and its near the shuttle to take to Devil's Postpile and Rainbow Falls as well as any other place you may need to go in Mammoth. The kids enjoyed the heated pool/jacuzzi even though it was a bit small. We did however would have liked to see a larger Westin store. We are usually accustomed to having a Westin concierge but they did not have anyone that was handling the concierge since they needed to hire someone which was disappointing. We also had our room card key not work twice so we had to go to the lobby to reactivate it.
July 1, 2014
Rated 4 out of 5 by ivangj Family Trip
Great trip. Very attentive staff. Rooms are clean. Kids felt very cozy. Room seemed dark but that's because we arrived in the afternoon and we got the sun in the morning. Lovely. We had problems with our room keys malfunctioning and the staff was on it without prompting. Someone approached my wife, apologized for the inconvenience and had someone come and check the door. It was probably us leaving the keys near our phones!
June 30, 2014
Rated 5 out of 5 by rsp23 Sierra Getaway
If yu are planning to visit Mammoth lakes in the Sierra for skiing or summer fun, I recommend the Westin Monache Resort for your stay. It is a modern facility with excellent proximity to the gondola and town center. You can expect typical Westin attention to detail to make your stay a memorable one.
June 30, 2014
Rated 3 out of 5 by 1327 Check in-out stuff
This hotel location is convenient, it good & clean. problem is with stuff in front desk..
I arrived as gold member of SPG. with two night reservation plus one additional night as option. reservation was for a suite.
we have been assigned in to a very tiny studio
My request for having a suite, remain with very unpleasant attitude " you have to be up grade for suite and it cost more)!!!
At the end we decided not to argue & use our last day of stay, in another facility we found very convenient.
Saturday June 28 I called front desk to let them know, we will leave on Sunday.
Sunday at 7.00 I am doing check out, from desk representative: Barb..."you need to cancel your reservation 24 H ahead"
answer: I called yesterday, Barb: there is no note that you called, she has to do her job right.
sorry I did my side, 7:20 still she is looking by going from one computer to the next.
No, there is no note, sorry.
Do you know, why we leave? because of your attitude!!! is 30 min I am waiting for check-out.
Barb... sorry I do my job,
I am sorry too, Shall I leave or you are going to finish the check out.
7:40 I got my bill !!!!!!
June 30, 2014
Rated 5 out of 5 by retired2012 Westin Monache, MAmmoth Lakes, Ca
The hotel is beautiful and in a great location. The room was well equipped except the lighting, especially in the bathroom, was poor. It was hard to put on makeup when you can't see yourself in the mirror. The restaurant was exceptional and the staff very friendly and helpful. The only exception was when you needed items for the bathroom then they were a little slow. We had a great view from our balcony and a very enjoyable stay.
June 30, 2014
Rated 3 out of 5 by Xin222 Dismissive front desk
Typed on cellphone. Sorry for typos.
+ nice and clean room.
+ very fun bar in a ski town
- asked for Westin workout delivered before arrival. And the front desk took a note but did not care to do so.
- once checked in, had to phone to get the Westin workout. And delivered in the wrong size.
- no spg member recognition what so ever.
- very disappointing experience at the front desk during the checkin process. No beverage was offered. Had to ask for spg welcome gift.
June 29, 2014
Rated 4 out of 5 by Robert12345 Note on driving directions
I just wanted to give you a note regarding your online driving directions - You state to proceed west on CA-203. Please add that when CA-203 turns right in town - GO STRAIGHT.
(Otherwise you will never find Canyon Drive and not find the hotel.)
June 26, 2014
Rated 4 out of 5 by yosemitebear Great hotel but had some issues...
We have stayed at the Westin Monache many times and love the hotel and area. However, this visit was not as smooth as our previous ones. The attitude of the desk person who "welcomed" us was very poor. She did upgrade us to a larger room but it did not have much of a view. This person was also the one we had to contact regarding our many room issues and we finally refrained from contacting her due to the very curt attitude. The issues included:
1. Our room was not clean or properly equipped. Several kitchen items were missing along with the notices to hang on the door or place on the bed for sheet changing.
2. Both cutting boards were covered with dried meat juice. We took photos before and after we cleaned one ourselves.
3. I asked the zip code for the hotel and was told by the above mentioned employee that she did not have that memorized and she did not attempt to find it. I had to make use of the business center and google the zip code.
4. We declined maid service for a couple days but then asked for it and found that the maids did not change our sheets or clean the bathroom floor. (We did not have the "clean sheet" notice so we could not place it on our bed.)
5. When we discovered the situation in number 4 above, we called downstairs to ask if we had done something wrong as to the clean sheet problem and we were told (by the same person as before) that this was not her department. She did say she could send someone up right away but it was rather late and we were ready for bed.
That is more than enough to clearly show that there were some problems. We did have a great time in Mammoth and had wonderful service from many hotel employees including Michelle, Cherise, Jeremy, and Kelly. We have never written a negative review before and only do so in hopes that one of our favorite locations will make some corrections and raise the level back up to very high.
June 25, 2014
Rated 2 out of 5 by MRSDJS Overpriced ghost town
Firstly, your website needs to be tweaked. When I book a room, I want the total BEFORE I give you my cc number. My $162 per night room came to $433 upon checkout after all your ridiculous add-ons. $25 resort fee - still not sure what the heck that was supposed to cover. And you tax the resort fee too? I called to make my reservation so that I knew what I was going to be charged. Now, I realize summer is not "in season," but if you're going to gouge me, I expect there to be employees there to serve me. It was like a ghost town. I chose to go green, bypassing housekeeping. I assumed that meant sheets/towels. I didn't expect that meant no more coffee, water, soap, shampoo. Not a single person in the restaurant at dinnertime, yet it took 10 minutes to get a cup of ice cream to go. At checkout, it took too long for a bell person to come with the cart, so I made three trips myself to take my things to the curb where I waited at least 20 minutes for the valet to bring my car. The only money I saved on this trip was tipping money. You can't tip someone that never shows up. Just a fancy looking hotel with fancy prices, but service is seriously lacking. Oh, and why in the world is the lighting so bad in your meeting room that your maintenance man had to go find us another lamp? IT'S A MEETING ROOM - people tend to have paper in a meeting room. We need to be able to read it. And no cleanup of the meeting room between day 1 and day 2. Came in the morning of day 2 to see our empty glasses left from the day before. Just overall bad service ... actually, not bad, just no service.
June 25, 2014
Rated 5 out of 5 by Ginny2163 beautiful hotel
This hotel was lovely. The staff was not really 'on duty' when we arrived at night, could not get a bellman to help us unload and park our car. We were exhausted, so finally we moved the car ourselves and hauled up our bags. The hotel is wonderful though, the rooms are clean and nicely done. Beds were great, hotel was not noisey and we had a good sleep. The restaurant was very good in the morning, we had breakfast. Very prompt service with great food. We took a nice walk down to the new 'village' beneath the hotel. It has wonderful stores and places to eat. Mammoth is very relaxing and gorgeous scenery. I would return to the hotel again.
June 23, 2014
Rated 5 out of 5 by Carol6227 Mammoth weekend get away
There was a little bit of a mix up on our reservation, but staff member Jennifer and the manager Melissa (?) handled it greatly. Everything else about our stay was excellent.
June 23, 2014
Rated 5 out of 5 by Giorgio1346 Great Outdoor Fun with Your Dogs
This hotel is one of the most :Dog Friendly" in the Starwood chain.
Dogs are welcome and the dog owners all
appreciate the hotels attitude.
A feeling of happiness, joy and over all
well being is felt in the hotel as people who love dogs and the love they povide
are nice people to be around and the Westin Mammoth accomplishes this
The whole Village of Mammoth continues this dog friendly attitude as well.
Thanks for providing us with a great hotel that we have been coming to sevral times a year for the past six years with our Golden Retriever.
June 23, 2014
Rated 5 out of 5 by crazymom Hotel has great view BUT
Coffee pot didn't work, couldn't get the fireplace to work after staff came into the room to light the pilot. Didn't get my MAKE A GREEN CHOICE voucher
June 20, 2014
Rated 5 out of 5 by Chere12 Fantastic Hotel
My family and I stayed at the Westin Monache Resort for 2 nights. We absolutely loved this hotel. We stayed in a one-bedroom
suite. It was perfect for our family. We especially loved the privacy of having our own room. We will definitely stay here again.
June 19, 2014
Rated 5 out of 5 by Tamtam14 Excellence
The Westin Monache Resort, Mammoth is the only hotel for me when visit Mammoth. From the moment I walk in the door the only way to describe my experience is excellence. The service is beyond comparison. The hotel itself has a very warm and comfortable feel to it including the rooms. I always entertain at the hotel restaurant and bar. They have an excellent menu and quality staff and bartenders that always enhance my dining experience. There is so much more that I could say but again, I will sum it up in one word. EXCELLENCE
June 13, 2014
Rated 5 out of 5 by leftyr A beautiful hotel
We enjoyed the hotel and found it very comfortable. The kitchen was so well furnished too. The only minus is the tiny vanity in the bathroom! There was hardly room to put anything on the counter.
June 1, 2014
Rated 3 out of 5 by MBIL This hotel is convenient to town
Hotel is conveniently close to shopping and restaurants in town.
June 1, 2014
Rated 5 out of 5 by MBM3 A great place to stay.
This hotel is a really nice place to stay. Good location. Fabulous suite with two bedrooms -loved the layout of the rooms.Beautiful views of the mountains. Staff was really nice. Restaurant had excellent food. Parking was easy. The staff was very pleasant. We were upgraded to the best accommodations.
May 27, 2014
Rated 5 out of 5 by Robsteve Great place to stay
We loved the hotel great location and great for pets were coming back!
May 27, 2014
Rated 5 out of 5 by Saratd The most amzazing service
My grandchildren my daughter and I went to Mammoth to sky and we spent 10 days at the Westin Monache resort. The rooms are very big with a very niece view to the mountain. The staff of the Hotel made everything possible to make our stay a wonderful one. My family eats only Kosher food and the staff of the Hotel made everything they could to fulfill our needs. I want to thank Jenniffer Lopez, Melissa, Paul, Dolores and all the drivers who were doing our best for us to have a wonderful holiday. It feels very good to arrive to a place where you can see that people cares for you.
May 5, 2014
Rated 1 out of 5 by MarkHB1 Poor Experience
From check in to check out, this property has been only fair on my many stays. The staff turn over seems rapid with no quality quidelines established. the check in took 30 minutes! The White Bark food was absolutley terrible but the server was very good. Room lacked bottled water so I had to ask, shampoo and conditioner had to be asked for. Lunch was offered and advertised but we were told that the staff did not prepare it
May 5, 2014
Rated 5 out of 5 by Lonaldo THE place to stay in the Eastern Sierra Nevada
My family and I just completed a 5 day stay in the Westin during our ski vacation at Mammoth Mountain. We had an absolutely luxurious 2 bedroom suite with majestic mountain views. All of the amenities were positively top shelf. We really enjoyed the fully equipped kitchen which gave us a lot of flexibilities with our meals. The gas fireplace, three flat screen TV's and 2 spa-quality bathrooms really made for a relaxing stay. We booked the breakfast package, which I would definitely recommend. There's a Kids Club for hotel guests that our 4-year-old daughter really enjoyed. Plus there's a great outdoor pool and two over-sized hot tubs. The free ski valet service was a great touch. We left entirely relaxed and reinvigorated. We liked the hotel so much that we just booked another week-long stay in August to check out Mammoth in the summer. We always stay at 4 and 5 star hotels when on vacation so we have lots of experience with up-market lodging. Check out the Westin Monache and prepare to be pampered.
April 14, 2014
Rated 3 out of 5 by Anon A bit of a gamble/Mixed Reviews
This hotel is a bit of a mixed bag to me. On the plus side, the GM, Patrick Dougherty, was gracious and generous enough to upgrade my wife and I to a very well located top floor 1-bedroom suite with a great view, and I have no complaints about the room itself - modern and well put together.
Unfortunately, there were a number of very negative customer service issues that 1) soured the trip; and 2) gave me the distinct impression that this particular property does not care much about SPG elite members.
There were a number of major customer service problems with this property that rubbed me the wrong way. The "main" issues I saw were:
1) Late checkout - I am accustomed to 4 PM Late checkout as a Gold member. Even as a non elite member, I noticed numerous signs throughout the property touting their "sunday late checkout." If you value late checkout, forget about it. Here, not only do they not even address it at check-in (which would normally lead you to believe it isn't an issue, especially checking out on a Sunday), when you call to make sure you have it, they tell you to kick rocks. Have an injury from a day on the slopes that makes it tough to move around? A late flight and time to kill? Any reasonable need to really value that late checkout? The staff at this property clearly doesn't care and won't accommodate the late checkout you're used to so make sure you're prepared with backup plans to kill five and a half hours before your flight. Customarily this is inquired about at check-in. No mention was made so I naturally assumed there was no issue with it.
2) Whitebark Restaurant Service - I don't like to name names - although the food here is good quality, if you're in a rush or are not a fan of servers who pretty much don't acknowledge your existence and make you hunt them down for simple things like a pen that isn't out of ink to sign their bill, or an explanation of a random charge that doesn't look like it's yours, or to simply take your bill, then this isn't the place for you. Stick to room service at this property - the service at the restaurant is "less than desirable."
3) Resort Fee - Count on paying the $30ish resort fee, regardless of whether it's a point redemption or you're any type of elite member (Gold, Platinum, it doesn't matter according to the front desk here). Also count on not getting a clear explanation for why it won't be waived - it "just applies to everyone."
So yea bottom line is if you don't really care about customer service or having the hotel staff recognize your SPG membership, the rooms and the grounds here are great and well-maintained, and the food doesn't taste half bad. Some people don't really care about customer service and those people I think would enjoy this property.
March 18, 2014
Rated 5 out of 5 by lwinner wonderful time here
Having our chocolate lab with us made our vacation even more special. The hotel provides a dog bed and bowls upon arrival.
The staff, and I mean everyone, was accommodating and kind. We had a private shuttle to a restaurant with prompt pick up when we were finished. I called to have the room freshened and someone from housekeeping was there to see what was needed, immediately after I phoned,
Probably the best surprise was the restaurant downstairs. We had high quality sushi at a very reasonable price. The service was, once again, attentive without being overbearing. Wonderful.
If you bring children, the Village next door has activities sitting out for them on the plaza. Many restaurants have outdoor seating
February 21, 2014
Rated 4 out of 5 by tess57 proximity to ski fields
we spent nearly 3 weeks here, we were picked up from the airport and spoilt with a glass of champagne on arrival. Everyone was keen to make sure our stay was fabulous, all staff were geninuely interested in us and m
ade sure we got as much out of our holiday as possible. And yes we did, we had a great time and look forward to returning.
February 15, 2014
Rated 5 out of 5 by Michael007 Mammoth comforts
First trip to Mammoth with kids and dogs for a ski vacation. Great hotel and wonderful room. staff were all exceptional and the location is ideal for the local village (walk down hotel steps - 75 of them) and for getting right to the slopes.
December 2, 2013