Rated 5 out of 5 by Lisa2425 Great stay
Although the room was quite small, we enjoyed our stay and the staff was very accommodating. The location is excellent and we were able to walk to most everything. Next time we will not even rent a car. We had our family Thanksgiving and a wedding reception catered here the same weekend and both were very well done.
December 4, 2013
Rated 2 out of 5 by sdrtal not what I was expecting
We chose the Westin as first time guests to stay for New years eve. When we arrived, the concierge initially told us a different rate than was quoted over the phone. She first used my boyfriend's credit card, stated it worked but the comnputer system could not check us in, then used my card, and said the same. After disappearing for over 15 minutes, she returned and tried the first card again and said it worked. We have since noticed that both of our cards were charged for the room. The room in itself was average, but we notice the bathroom had no basic amenities. There was no soap for washing hands! The shower drain was clogged so when you showered you were ankle deep in water. The room was not very clean, with stains on the chairs and comforter. We were only there for one night so decided just to let it go until we saw the double charge. We have stayed at other chain hotels which were much nicer for MUCH less. This will be our first and LAST stay at a westin.
January 2, 2013
Rated 5 out of 5 by JoeySD Nice Experience
Great hotel, well ran. Only complaint was the pool, pore service options for poolside food and beverage. I had just signed up for Starwood Preferred, and was blown away by the extra recognition, preferred floor, keys, etc. I am excited to hear that they are updating the hotel. Thanks for a great experience!
November 17, 2013
Rated 4 out of 5 by nachokitty The staff was very accommodating
We chose the Westin San Diego to celebrate our 7 year wedding anniversary. Your staff member, Molly Raymond was so accommodating. She took her time to chat with us and ask how we were doing and if there was anything she could do for us to make our stay more pleasurable. She recommended a great restaurant for us to have dinner and drinks. And gave us ideas of other establishments to visit during our stay. Thank you Molly for being so genuinely friendly and kind to us. We will definitely be coming back!
June 15, 2014
Rated 4 out of 5 by marZ Good for the Price
-Location is near all the interesting areas of the gaslamp district. The savings of this hotel was worth the extra little walk.
-Room was clean and the hotel was quiet.
-I was upgraded to a Deluxe Bay View room, which had a good view compared to what I imagine the other side of the hotel looked like.
-Front desk people were nice at check-in
-Lobby has some pretty cool looking chandeliers and is otherwise quite nice.
-Parking was expensive ($15 for public parking across the street, even more for valet at the hotel)
-My room's wifi was extremely slow. Was extremely annoying.
-Did not get upgraded to a suite because there are only a handful (either 4 or 6, can't remember) and all were taken.
-The continental breakfast spread was basically just cereal. If you're platinum status, take the extra points for your platinum amenity.
-My room's mini fridge was unplugged, and it took quite a bit of effort to get it plugged in due to the built-in furniture and plug area.
September 16, 2012
Rated 5 out of 5 by Bonbon1 Fantastic experience at the Westin!
We came to San Diego to attend a conference and chose the Westin at 400 West Broadway as our hotel. The staff in every capacity were outstanding. Given everything going on you could say we were high maintenance visitors. I had locked myself out of my room by accident and security was upstairs in under five minutes to let me in. At the breakfast buffet I saw a Mexican dish I had never had before and when I asked what it was the waitress not only described what was in it but offered to make a fresh one for me to try. The concierge gave excellent recommendations on what to see and how to get there. When we ordered room service our food arrived in fifteen minutes. The room was spotless and well cleaned every day even though there were shopping bags everywhere since we shopped till we dropped. Overall, I couldn't have had a better experience. Oh, and the shuttle driver to the airport was sensational. He has worked at the hotel I believe for almost seventeeen years. Outstanding in every respect.
July 14, 2013
Rated 5 out of 5 by DezMaz Excellent service and hotel
This is a must-go for San Diego business travelers. The rooms are quite lovely and service impeccable and the food was surprisingly quite special for a big-box hotel.
February 5, 2014
Rated 5 out of 5 by Sark124 Excellent Experience
This was my first stay at this Westin Hotel. Although I only stayed overnight for business, the facilities and especially the staff were exceptional. I will not hesitate to stay here again, and will be glad to recommend it to friends and colleagues.
June 21, 2013
Rated 1 out of 5 by Rickey52 Great Staff
Excellent experience with the staff. They could not have friendlier or more helpful. They were fast and lots of smiles like they really enjoyed having you there as a guest. It is a beautiful hotel with lots of ammenties, and the food was excellent.
February 22, 2013
Rated 5 out of 5 by kkkkatie Can't wait to return
So conveniently located downtown. The staff was attentive, professional and friendly. The room was most comfortable and the bed was awesome. The main lobby was under renovation which was cordoned off so we missed seeing that portion.
October 28, 2013
Rated 5 out of 5 by Jalene The Staff are amazing
I do meeting planning for my association and have held several meetings at San Diego Westin over the past 6 or 7 years. While this hotel is nice, clean and location is decent (closer to Gaslamp would be my preference), I come back year after year because of the staff. I wish I could replicate them at the other locations I hold meetings at. While they do have a glitch come up now and then, they are great at handling it. Paul is by far my favorite but I also love working with Baron and Luke. Claire is new and has caught on quick and does a great job as well.
My members also appreciate how the front desk staff recognize them as returning guests.
November 19, 2012
Rated 5 out of 5 by Widgetboy San Diego Westin
As usual, the San Diego Westin treats every guest like they are the only ones staying in the hotel! Thank you for the hospitality and warm friendliness!
November 26, 2013
Rated 5 out of 5 by edmi Easy walking distance to Gaslamp Quarter
Centrally located with easy walking distance to piers, sights and Gaslamp Quarter.
January 20, 2014
Rated 5 out of 5 by Anonymous12346 Weekend Getaway....
We gave our son and his wife a "1-year" weekend anniversary gift. The room was great, the staffs special attention to detail for their visit was top notch.
July 29, 2013
Rated 5 out of 5 by Heartsong Great Conference, Great stay
Most everything was wonderful about my stay at the hotel. I was unexpectedly handicapped just before my trip and the staff was most helpful to me.
October 2, 2012
Rated 5 out of 5 by Manati1 Excellent location
Love this Westin property. The staff is genuinely friendly and curtious. The facilities are beyond expectation and the location is unbeatable.
September 22, 2012
Rated 5 out of 5 by HappyGal Impressive
Great staff, service and location.. def coming back
September 24, 2012
Rated 2 out of 5 by TSanto needs work
just needs a complete re modle
February 25, 2013
Rated 4 out of 5 by Chiguy Westin near Gaslight
As a Meeting/conference hotel, this is a reasonable choice. Close to wining and dining and Petco Park. Light rail makes entire area accessible. Airport minutes away with free shuttle service.
June 23, 2014
Rated 5 out of 5 by Rick777 Concierge and Driver
First off the hotel is awesome and all it has to offer. Now to the important part of being away from home. My wife and I felt we had walked in our home away from home when we were first in the presence of Molly the concierge. From the moment we met her our whole experience was lifted to a level never expected. This woman is amazing and she is for real. No phony put on a smile or I can't wait to get off attitude which most of us walk around with. I would be very careful with her because some exec. is going to snatch her up and well your loss. Also the driver, Ali was so much fun and joyful. Westin has winners. Take good care of them. Merry Christmas
December 16, 2012
Rated 4 out of 5 by Beagle14 Early departure rules too rigid
Although I understand that I made the reservation using the advanced booking rate, and read the early departure rule, I still think that a less rigid policy should be extended to SPG members in a hotel that will very likely be able to fill my room. This will make me think about my next reservation at a Westin hotel since I travel on business frequently and therefore my plans change frequently. I will need to cover the cost of this night myself.
June 6, 2014
Rated 4 out of 5 by DaveL19 Another excellent Westin stay!
I was in town for the 2014 SD Rock & Roll Marathon and picked the SD Westin for it's close proximity (walking distance) to the start and finish lines of the race. The staff was very friendly and the hotel overall was Westin quality as expected. Highly recommended for travelers that need a quick getaway or just a comfortable place to call your temporary home.
June 10, 2014
Rated 3 out of 5 by RJnLnothappy1979 Good but not Great
I was dissappointed with my accommodations at the San Diego location. I have had the pleasure of staying at the Time Square location in New York City. That place was fabulous and I always recommended your hotel but after this recent stay not sure I would recommend this location. My reasons are the following: the bed was uncomfortable, the linens of you can call them linens were below your standard, the pillows were of poor quality to say the least. When we first entered the room it was quiet but later into the night, we could hear every toilet flushing and the shower water pipes on and off:( Would never return to this location but I would try another somewhere else.
September 13, 2012
Rated 2 out of 5 by Jamey Not up to par
The "green" voucher is a bad idea. I understand recycling towels, but part of the hotel service is a made up room. To make it worse, I never got to use the voucher. I had a drink in the bar, thinking it was the happy hour area, and had to buy the drink. If I had the voucher, it would have balanced. It was in my room, so no help there. I never did find the free drink area. It's a well kept secret, except for the sign by the elevator announcing it. I saw quite a few others trying to find it too. Its probably good for business at the bar.
The shower was on the verge of being too cold to be comfortable. I got out shivering. I mean really. So between no maid service and the cold shower; by the second day, I had enough and left early.
May 9, 2014
Rated 1 out of 5 by Jeff48 Never Again
I have stayed in this hotel twice, first stay was average and my last stay was poor. Toilte did not work so spoke with manager on duty at 5 PM (Luke) and asked that it be fixed and cleaned before I return for dinner. When I got back later in evening toilet would not flush again, late so just shut BR door, call and told desk and went to bed...Never again.
Also, no concierge lounge for a quick breakfast or drink - guess what, some busy professionals do not have time for breakfast in a restaurant or room service...also minibar in room...easy for juice or a drink, but no and room was still $400+ pernight...never again.
August 5, 2012
Rated 2 out of 5 by badstay Offers nothing for the price
Had I stayed in Arizona, at the price I paid, I would have had free parking, free internet, ability to move my own luggage on a cart, and probably a pretty decent breakfast. Parking is a scam, that wasn't anywhere in the reservation or website, $32 a day, with another $14 a day for internet, my son left a $20 bill on the nightstand it was gone after house keeping went through. That was the last straw. I know there is little anyone can do about that and did not complain because these thing deterioate into a he said/she said argument. But that hasn't happened to be anywhere else. For $300 a night, it was a bad joke
July 4, 2012
Rated 1 out of 5 by hhhhh Doesn't deserve the Westin brand
Old hotel. Recently remodeled superficially. Bathrooms remain 1970s-style (with a few new fixtures). Workspace reminds very 1980s - no/few power outlets reachable from desk.
Summary: I cannot understand how this hotel met the criteria for the Westin brand. It feels like a Sheraton.
I hadn't been to San Diego in years. Consequently, I don't know the local hotels. I asked my assistant to book me at the Westin to save time on researching hotel. Unfortunately, my belief that Westin was a safe choice was absolutely wrong.
What a regret!
Service and staff and food were all completely acceptable.
March 21, 2014
Rated 2 out of 5 by TT04 inferior service
No warm greetings; noise/messy lobby due to renovation; no Platinum amenities (except points)
December 3, 2011
Rated 5 out of 5 by Pammyelise My Home for the Hot Chocolate Race
I stayed here while in San Diego attending the Hot Chocolate 15K/5 Race that benefits the Ronald McDonald House. My room was on the 22nd floor overlooking the water which was an absolutely gorgeous view. The staff addressed my name at all times. A special treat was the flavored water in the lobby. There were beverage containers filled with water and either cucumber, lemon, pineapple, cantaloupe and honeydew which was a delight. I watched an NCAA basketball game in the bar and the bartender was very kind, in fact she was also going to run the race. The Teriyaki Chicken Sandwich and sweet potato fries were delicious!! This is a definite must place to stay for the race next year!
March 24, 2013
Rated 4 out of 5 by ardoukoba1 This hotel has the expected features
Nice well located hotel downtown San Diego. Easily accessible. Rooms are nice and quiet.
The restaurant has standard food but could certainly be better.
June 2, 2014