ウェスティン・サンディエゴ

  • アメリカ合衆国
  • 92101
  • カリフォルニア,
  • サンディエゴ
  • 400 West Broadway
  • マップ

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Rated 3.9 out of 5 by 282 reviewers.
Rated 5 out of 5 by Fantastic experience at the Westin! We came to San Diego to attend a conference and chose the Westin at 400 West Broadway as our hotel. The staff in every capacity were outstanding. Given everything going on you could say we were high maintenance visitors. I had locked myself out of my room by accident and security was upstairs in under five minutes to let me in. At the breakfast buffet I saw a Mexican dish I had never had before and when I asked what it was the waitress not only described what was in it but offered to make a fresh one for me to try. The concierge gave excellent recommendations on what to see and how to get there. When we ordered room service our food arrived in fifteen minutes. The room was spotless and well cleaned every day even though there were shopping bags everywhere since we shopped till we dropped. Overall, I couldn't have had a better experience. Oh, and the shuttle driver to the airport was sensational. He has worked at the hotel I believe for almost seventeeen years. Outstanding in every respect. July 14, 2013
Rated 5 out of 5 by Excellent service and hotel This is a must-go for San Diego business travelers. The rooms are quite lovely and service impeccable and the food was surprisingly quite special for a big-box hotel. February 5, 2014
Rated 4 out of 5 by Another excellent Westin stay! I was in town for the 2014 SD Rock & Roll Marathon and picked the SD Westin for it's close proximity (walking distance) to the start and finish lines of the race. The staff was very friendly and the hotel overall was Westin quality as expected. Highly recommended for travelers that need a quick getaway or just a comfortable place to call your temporary home. June 10, 2014
Rated 5 out of 5 by Excellent Experience This was my first stay at this Westin Hotel. Although I only stayed overnight for business, the facilities and especially the staff were exceptional. I will not hesitate to stay here again, and will be glad to recommend it to friends and colleagues. June 21, 2013
Rated 1 out of 5 by Great Staff Excellent experience with the staff. They could not have friendlier or more helpful. They were fast and lots of smiles like they really enjoyed having you there as a guest. It is a beautiful hotel with lots of ammenties, and the food was excellent. February 22, 2013
Rated 5 out of 5 by Can't wait to return So conveniently located downtown. The staff was attentive, professional and friendly. The room was most comfortable and the bed was awesome. The main lobby was under renovation which was cordoned off so we missed seeing that portion. October 28, 2013
Rated 5 out of 5 by Easy walking distance to Gaslamp Quarter Centrally located with easy walking distance to piers, sights and Gaslamp Quarter. January 20, 2014
Rated 5 out of 5 by San Diego Westin As usual, the San Diego Westin treats every guest like they are the only ones staying in the hotel! Thank you for the hospitality and warm friendliness! November 26, 2013
Rated 5 out of 5 by The Staff are amazing I do meeting planning for my association and have held several meetings at San Diego Westin over the past 6 or 7 years. While this hotel is nice, clean and location is decent (closer to Gaslamp would be my preference), I come back year after year because of the staff. I wish I could replicate them at the other locations I hold meetings at. While they do have a glitch come up now and then, they are great at handling it. Paul is by far my favorite but I also love working with Baron and Luke. Claire is new and has caught on quick and does a great job as well. My members also appreciate how the front desk staff recognize them as returning guests. November 19, 2012
Rated 5 out of 5 by Weekend Getaway.... We gave our son and his wife a "1-year" weekend anniversary gift. The room was great, the staffs special attention to detail for their visit was top notch. July 29, 2013
Rated 5 out of 5 by Great Conference, Great stay Most everything was wonderful about my stay at the hotel. I was unexpectedly handicapped just before my trip and the staff was most helpful to me. October 2, 2012
Rated 5 out of 5 by Excellent location Love this Westin property. The staff is genuinely friendly and curtious. The facilities are beyond expectation and the location is unbeatable. September 22, 2012
Rated 5 out of 5 by Impressive Great staff, service and location.. def coming back September 24, 2012
Rated 2 out of 5 by needs work just needs a complete re modle February 25, 2013
Rated 5 out of 5 by Concierge and Driver First off the hotel is awesome and all it has to offer. Now to the important part of being away from home. My wife and I felt we had walked in our home away from home when we were first in the presence of Molly the concierge. From the moment we met her our whole experience was lifted to a level never expected. This woman is amazing and she is for real. No phony put on a smile or I can't wait to get off attitude which most of us walk around with. I would be very careful with her because some exec. is going to snatch her up and well your loss. Also the driver, Ali was so much fun and joyful. Westin has winners. Take good care of them. Merry Christmas December 16, 2012
Rated 2 out of 5 by Not up to par The "green" voucher is a bad idea. I understand recycling towels, but part of the hotel service is a made up room. To make it worse, I never got to use the voucher. I had a drink in the bar, thinking it was the happy hour area, and had to buy the drink. If I had the voucher, it would have balanced. It was in my room, so no help there. I never did find the free drink area. It's a well kept secret, except for the sign by the elevator announcing it. I saw quite a few others trying to find it too. Its probably good for business at the bar. The shower was on the verge of being too cold to be comfortable. I got out shivering. I mean really. So between no maid service and the cold shower; by the second day, I had enough and left early. May 9, 2014
Rated 4 out of 5 by This hotel has the expected features Nice well located hotel downtown San Diego. Easily accessible. Rooms are nice and quiet. The restaurant has standard food but could certainly be better. June 2, 2014
Rated 3 out of 5 by Good but not Great I was dissappointed with my accommodations at the San Diego location. I have had the pleasure of staying at the Time Square location in New York City. That place was fabulous and I always recommended your hotel but after this recent stay not sure I would recommend this location. My reasons are the following: the bed was uncomfortable, the linens of you can call them linens were below your standard, the pillows were of poor quality to say the least. When we first entered the room it was quiet but later into the night, we could hear every toilet flushing and the shower water pipes on and off:( Would never return to this location but I would try another somewhere else. September 13, 2012
Rated 1 out of 5 by Doesn't deserve the Westin brand Old hotel. Recently remodeled superficially. Bathrooms remain 1970s-style (with a few new fixtures). Workspace reminds very 1980s - no/few power outlets reachable from desk. Summary: I cannot understand how this hotel met the criteria for the Westin brand. It feels like a Sheraton. I hadn't been to San Diego in years. Consequently, I don't know the local hotels. I asked my assistant to book me at the Westin to save time on researching hotel. Unfortunately, my belief that Westin was a safe choice was absolutely wrong. What a regret! Service and staff and food were all completely acceptable. March 21, 2014
Rated 1 out of 5 by Never Again I have stayed in this hotel twice, first stay was average and my last stay was poor. Toilte did not work so spoke with manager on duty at 5 PM (Luke) and asked that it be fixed and cleaned before I return for dinner. When I got back later in evening toilet would not flush again, late so just shut BR door, call and told desk and went to bed...Never again. Also, no concierge lounge for a quick breakfast or drink - guess what, some busy professionals do not have time for breakfast in a restaurant or room service...also minibar in room...easy for juice or a drink, but no and room was still $400+ pernight...never again. August 5, 2012
Rated 2 out of 5 by Offers nothing for the price Had I stayed in Arizona, at the price I paid, I would have had free parking, free internet, ability to move my own luggage on a cart, and probably a pretty decent breakfast. Parking is a scam, that wasn't anywhere in the reservation or website, $32 a day, with another $14 a day for internet, my son left a $20 bill on the nightstand it was gone after house keeping went through. That was the last straw. I know there is little anyone can do about that and did not complain because these thing deterioate into a he said/she said argument. But that hasn't happened to be anywhere else. For $300 a night, it was a bad joke July 4, 2012
Rated 2 out of 5 by inferior service No warm greetings; noise/messy lobby due to renovation; no Platinum amenities (except points) December 3, 2011
Rated 5 out of 5 by My Home for the Hot Chocolate Race I stayed here while in San Diego attending the Hot Chocolate 15K/5 Race that benefits the Ronald McDonald House. My room was on the 22nd floor overlooking the water which was an absolutely gorgeous view. The staff addressed my name at all times. A special treat was the flavored water in the lobby. There were beverage containers filled with water and either cucumber, lemon, pineapple, cantaloupe and honeydew which was a delight. I watched an NCAA basketball game in the bar and the bartender was very kind, in fact she was also going to run the race. The Teriyaki Chicken Sandwich and sweet potato fries were delicious!! This is a definite must place to stay for the race next year! March 24, 2013
Rated 5 out of 5 by Westin San Diego Hotel Excellent service, great hospitality, incredible city view, location near to city center-public transportation. I hope next year to visit your hotel with my wife and my child for vacations at your lovely town. I'll make for sure good recommendation to Greek Government and to international travel guides/web sights . I was home far from home!! Ensign Apostolos Kaskaras Hellenic Navy CIWS Phalanx POC May 15, 2014
Rated 3 out of 5 by No club lounge this hotel was over ok. I am loyal to the SPG program, I was disappointed that there was no club lounge, and in return only received a $12 voucher even though I was there for 2 nights. Typically I received a 12 voucher per night at other hotels were there is no club lounge. In fact I stayed at this particular hotel in may 202 and I believe I got a voucher for each night that I stated, and I even asked about the one voucher when I was checking out. Also there is another westin within a few blocks of this one and honestly would choose that one over this one if there was a club lounge. March 25, 2013
Rated 5 out of 5 by Great Service This was my first time at the Westin SD. I normally stay at another starwood property close by but figured I would try something new. The staff made my trip. Everyone was extremely friendly and they went out of their way to help me with a few things. Also, the food at their bar is really good, especially the ceviche. I will be back. September 9, 2013
Rated 5 out of 5 by Top-notch service, needs a facelift though The hotel staff is incredible. In particular, Gentle and Foster at the Front Desk did everything they could to make sure the stay was incredible -- and Justin was great, too. The breakfast is not terribly great, but the service there is great, too. There is a shuttle to and from the airport that's free. The rooms are kind of funky, as everything was designed on an angle. Also it seems that they haven't been renovated for about a decade. However, the service at this hotel is so great that it really compensates for its dated appearance. I would definitely consider staying here again. February 2, 2013
Rated 5 out of 5 by First Time in San Diego This trip was planned as a short get-away for my wife and I, and our first time in San Diego. We chose the Westin based upon our prior experiences with this brand. We were not disappointed. The room was comfortable and clean. The location was perfect. Most of all, the entire staff was exceptional. We had an unfortunate situation with some other quest occupying the room next door. Management quickly and professionally took care of our problem. Everyone from management to housekeeping give us the feeling that our presence was appreciated. The only down side was the construction. We'll have to visit again after all the remodeling is done. Thanks for a good stay during our first time in San Diego, Bob & Susan November 25, 2013
Rated 1 out of 5 by Expect rude people never received a copy of my bill, called in to request one and person was very rude and kept telling me all the reasons she would not be able to supply me with a copy February 28, 2013
Rated 5 out of 5 by Didn't Want To Leave! I chose this Westin because I'd always wanted to stay here when I lived in San Diego about a decade or so ago. I loved it! From the valets, the front desk person, the bellboy, to the bartender, my friend and I felt welcomed and valued. The room was clean, the bed was comfortable, and we had the best sleep...we slept until almost noon! We were surprised because we had never slept that late ever. Wonderful bed! The only thing that was missing was a microwave in the room, but that was a small detail. Great mojitos during happy hour. We will try to stay here again! December 30, 2012
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