Rated 5 out of 5 by Heartsong Great Conference, Great stay
Most everything was wonderful about my stay at the hotel. I was unexpectedly handicapped just before my trip and the staff was most helpful to me.
October 2, 2012
Rated 5 out of 5 by Manati1 Excellent location
Love this Westin property. The staff is genuinely friendly and curtious. The facilities are beyond expectation and the location is unbeatable.
September 22, 2012
Rated 5 out of 5 by edmi Easy walking distance to Gaslamp Quarter
Centrally located with easy walking distance to piers, sights and Gaslamp Quarter.
January 20, 2014
Rated 5 out of 5 by HappyGal Impressive
Great staff, service and location.. def coming back
September 24, 2012
Rated 2 out of 5 by TSanto needs work
just needs a complete re modle
February 25, 2013
Rated 5 out of 5 by Rick777 Concierge and Driver
First off the hotel is awesome and all it has to offer. Now to the important part of being away from home. My wife and I felt we had walked in our home away from home when we were first in the presence of Molly the concierge. From the moment we met her our whole experience was lifted to a level never expected. This woman is amazing and she is for real. No phony put on a smile or I can't wait to get off attitude which most of us walk around with. I would be very careful with her because some exec. is going to snatch her up and well your loss. Also the driver, Ali was so much fun and joyful. Westin has winners. Take good care of them. Merry Christmas
December 16, 2012
Rated 5 out of 5 by INTraveler39 Great hotel, excellent location
I thought this hotel was excellent. Room was clean, well laid-out, with lots of power outlets around the room. Great view (if you get one of the more pricey rooms or are a preferred member) and quiet room.
The location of this hotel was also very good. Close to train, trolley and bus options, as well as just to walk to great restaurants and other attractions in the gas lamp quarter.
Staff was great - very friendly and helpful. Not that I asked much of them, but my few interactions were great. One of the shuttle drivers even offered to take me to the airport outside of the normal airport run time, which was really nice. I was more than willing to take a taxi.
September 5, 2014
Rated 5 out of 5 by CinciCathi Emerald Westin Staff Shines
This was actually my 2nd stay at a Westin in two weeks....from one coast (Arlington VA) to another (San Diego, CA).
My recent stay at the Westin San Diego was spectacular. From the moment I arrived to drop my car at the convenient valet, to the friendly and fast check-in, I felt as though I were at home.
This particular hotel is unique, the “emerald tower” shape allowing distinct and different layouts for many rooms. My room met the high expectations for a Westin room, but the layout and the SPECTACULAR view exceeded expectations. The view was gorgeous 24/7 and could be comfortably viewed from the bed or most any place in the room.
I participated in the Westin “Green” program, which was ideal for my stay, and allowed me to relax in my room without concern for daily housekeeping interruptions, yet I easily received any new provisions (coffee, clean towels or toiletries) by calling Service Express.
Although the Westin San Diego was busy and appeared to have some large events during my stay, there was no degradation in service or amenities. The weekend breakfast buffet was lovely and the lounge was a comfortable spot to relax, drink, eat or meet. The Westin San Diego certainly met the high standards set by Westin Hotels; but it was the Westin Staff who made it truly special. I noticed several members and managers late in the evening and first thing in the morning. All of them seemed to recognize you and greet you as a family guest. Melissa, at the front desk was warm, welcoming, and efficient. In the Lounge, Annie was amazing. Annie was able to juggle bartending and food service without every appearing stressed or slowing down. I was impressed as I watched her support over 20 people from the bar, throughout the Lounge without a hitch. I also appreciated her recommendation of the May Happy Hour Special, a generous and spectacular presentation of lump crab and shrimp ceviche, which was so good, I ordered it twice during my three night stay. As beautiful as San Diego is, I still almost didn’t want to leave the hotel.
May 22, 2014
Rated 3 out of 5 by RJnLnothappy1979 Good but not Great
I was dissappointed with my accommodations at the San Diego location. I have had the pleasure of staying at the Time Square location in New York City. That place was fabulous and I always recommended your hotel but after this recent stay not sure I would recommend this location. My reasons are the following: the bed was uncomfortable, the linens of you can call them linens were below your standard, the pillows were of poor quality to say the least. When we first entered the room it was quiet but later into the night, we could hear every toilet flushing and the shower water pipes on and off:( Would never return to this location but I would try another somewhere else.
September 13, 2012
Rated 5 out of 5 by Cris787 More than expected
After a business meeting, we stayed for a weekend at this Westin. Unfortunately it rain during that weekend. And that's when we met Esperanza, hotel staff, she went beyond her duty to make us feel great about our "ruined weekend". She lend us an umbrella so we can go to downtown and also her manager gave us a voucher for breakfast the next day. Overall the hotel was great, the room was perfect and the staff even better. Definitely when in San Diego this my go to hotel. Highly recommended.
December 17, 2014
Rated 1 out of 5 by Jeff48 Never Again
I have stayed in this hotel twice, first stay was average and my last stay was poor. Toilte did not work so spoke with manager on duty at 5 PM (Luke) and asked that it be fixed and cleaned before I return for dinner. When I got back later in evening toilet would not flush again, late so just shut BR door, call and told desk and went to bed...Never again.
Also, no concierge lounge for a quick breakfast or drink - guess what, some busy professionals do not have time for breakfast in a restaurant or room service...also minibar in room...easy for juice or a drink, but no and room was still $400+ pernight...never again.
August 5, 2012
Rated 2 out of 5 by badstay Offers nothing for the price
Had I stayed in Arizona, at the price I paid, I would have had free parking, free internet, ability to move my own luggage on a cart, and probably a pretty decent breakfast. Parking is a scam, that wasn't anywhere in the reservation or website, $32 a day, with another $14 a day for internet, my son left a $20 bill on the nightstand it was gone after house keeping went through. That was the last straw. I know there is little anyone can do about that and did not complain because these thing deterioate into a he said/she said argument. But that hasn't happened to be anywhere else. For $300 a night, it was a bad joke
July 4, 2012
Rated 3 out of 5 by SINK Very odd room configuration. Small room and small entrance
Was "upgraded" to one of 18 pure allergen free room from a tradition room. I did not think the room smelled fresh. The air purifier wasn't turned on (when we turned it on, it actually smelled "moldy").
We were able to find a meter parking space on the streets two blocks away late saturday evening. The self parking garage across the street on Columbia was gated off on both sides, maybe because of the marathon Sunday morning. However, when we checked out on sunday morning, we saw the steel gates lifted. Odd.
Opted for the welcome points instead of continental breakfast, so can't comment there. The room was very small, and the hallway was even smaller. Very odd configuration.
June 3, 2014
Rated 2 out of 5 by TT04 inferior service
No warm greetings; noise/messy lobby due to renovation; no Platinum amenities (except points)
December 3, 2011
Rated 5 out of 5 by Pammyelise My Home for the Hot Chocolate Race
I stayed here while in San Diego attending the Hot Chocolate 15K/5 Race that benefits the Ronald McDonald House. My room was on the 22nd floor overlooking the water which was an absolutely gorgeous view. The staff addressed my name at all times. A special treat was the flavored water in the lobby. There were beverage containers filled with water and either cucumber, lemon, pineapple, cantaloupe and honeydew which was a delight. I watched an NCAA basketball game in the bar and the bartender was very kind, in fact she was also going to run the race. The Teriyaki Chicken Sandwich and sweet potato fries were delicious!! This is a definite must place to stay for the race next year!
March 24, 2013
Rated 3 out of 5 by lisa1098 additional unknown charges
I have stayed at Westin San Diego a few times. i have had experience at least twice with unknown charges. one year ago the unknown charge is inconsistent of the breakfast charge. recently charge 2o USD with no reason. I have wrote to hotel and received no response
October 25, 2014
Rated 2 out of 5 by TeS23 Worst SPG experience to date
Having lived most days in the last 2months in an SPG property, this hotel was disappointing.
Checked into a room which had a used bathroom, with towels from the previous stay still on the floor. TV remote wasn't working. The phone to call the reception wasn't working.
After complaining twice and insisting on a room change, was given a room change after a long hold. And funnily instead of being upgraded or something as an apology, was given a smaller room on a lower floor.
Did receive a call back to be fair, to check if the new room was alright. However just dint meet the standards I am used to.
June 23, 2014
Rated 4 out of 5 by Nikki72 Loved it!!!
I was a little iffy on staying here after reading some of the reviews but it was fantastic!!!! The staff was very helpful and attentive. The room was quiet, nice shower, friendly staff, clean amenities. I did take note of the valet fee and paid attention to the near by parking garage. It was not a big deal to park my car literally across the street from the valet plus it's half the fee. Another FYI, if you're planning on going to Sea World for a day, buy online. You can get a 20.00 discount for a day pass (64.00) vs 80 something the concierge quoted me. It's close to the Westfield mall, a few blocks from Gaslamp district, 15 minutes from Sea World or Coronado. I'd definitely stay here again!
August 11, 2014
Rated 4 out of 5 by DLangley conference
I stayed at the Westin San Deigo for a week long conference. I was impressed by the service of the staff who were responsive and friendly. The room was clean and the décor was good. One thing I found to be less desirable is the small work out facility and pool/hot tub area. I enjoy working out and one day the only bike that was in the gym was occupied so it was a bit of a downer. In addition, there were 2 young children running around in the gym without supervision and it was not safe for them to be there, especially with them using the equipment. Other than that it was a good stay.
July 21, 2014
Rated 3 out of 5 by Siobhan No club lounge
this hotel was over ok. I am loyal to the SPG program, I was disappointed that there was no club lounge, and in return only received a $12 voucher even though I was there for 2 nights. Typically I received a 12 voucher per night at other hotels were there is no club lounge. In fact I stayed at this particular hotel in may 202 and I believe I got a voucher for each night that I stated, and I even asked about the one voucher when I was checking out. Also there is another westin within a few blocks of this one and honestly would choose that one over this one if there was a club lounge.
March 25, 2013
Rated 5 out of 5 by willyprep1 Great Service
This was my first time at the Westin SD. I normally stay at another starwood property close by but figured I would try something new. The staff made my trip. Everyone was extremely friendly and they went out of their way to help me with a few things. Also, the food at their bar is really good, especially the ceviche. I will be back.
September 9, 2013
Rated 5 out of 5 by msd73 Top-notch service, needs a facelift though
The hotel staff is incredible. In particular, Gentle and Foster at the Front Desk did everything they could to make sure the stay was incredible -- and Justin was great, too. The breakfast is not terribly great, but the service there is great, too. There is a shuttle to and from the airport that's free. The rooms are kind of funky, as everything was designed on an angle. Also it seems that they haven't been renovated for about a decade. However, the service at this hotel is so great that it really compensates for its dated appearance. I would definitely consider staying here again.
February 2, 2013
Rated 4 out of 5 by Chargerdude Labor Day 2014
After readng other reviews I was a bit concerned over my stay here. That concern proved unfounded. The staff was courteous from the front door to the upstair housekeepers. Spend some time in the bar and the bartender was attentive . Ate some food at teh bar also, it was good, but a more expanded menu would have helped. Speaking of eating, we went to the Coast for breakfast. The service was good but the food was Denny's like. The sign on the door said "Hours open daily" but no hours were stated. A bit misleading. But all in all, a good time was had and we will stay again.
September 3, 2014
Rated 5 out of 5 by Bobss01 First Time in San Diego
This trip was planned as a short get-away for my wife and I, and our first time in San Diego. We chose the Westin based upon our prior experiences with this brand.
We were not disappointed. The room was comfortable and clean. The location was perfect. Most of all, the entire staff was exceptional.
We had an unfortunate situation with some other quest occupying the room next door. Management quickly and professionally took care of our problem. Everyone from management to housekeeping give us the feeling that our presence was appreciated.
The only down side was the construction. We'll have to visit again after all the remodeling is done.
Thanks for a good stay during our first time in San Diego,
Bob & Susan
November 25, 2013
Rated 3 out of 5 by Paretos Not right for a friend´s reunion
Staff was not helpful with the exception of the concierge
Bar was supposed to close at 12 AM, but we arrive at 11:40 PM and was closed
December 19, 2014
Rated 1 out of 5 by olin Expect rude people
never received a copy of my bill, called in to request one and person was very rude and kept telling me all the reasons she would not be able to supply me with a copy
February 28, 2013
Rated 5 out of 5 by NuevaViajadora67 Didn't Want To Leave!
I chose this Westin because I'd always wanted to stay here when I lived in San Diego about a decade or so ago. I loved it! From the valets, the front desk person, the bellboy, to the bartender, my friend and I felt welcomed and valued. The room was clean, the bed was comfortable, and we had the best sleep...we slept until almost noon! We were surprised because we had never slept that late ever. Wonderful bed! The only thing that was missing was a microwave in the room, but that was a small detail. Great mojitos during happy hour. We will try to stay here again!
December 30, 2012
Rated 2 out of 5 by Jamey Not up to par
The "green" voucher is a bad idea. I understand recycling towels, but part of the hotel service is a made up room. To make it worse, I never got to use the voucher. I had a drink in the bar, thinking it was the happy hour area, and had to buy the drink. If I had the voucher, it would have balanced. It was in my room, so no help there. I never did find the free drink area. It's a well kept secret, except for the sign by the elevator announcing it. I saw quite a few others trying to find it too. Its probably good for business at the bar.
The shower was on the verge of being too cold to be comfortable. I got out shivering. I mean really. So between no maid service and the cold shower; by the second day, I had enough and left early.
May 9, 2014
Rated 5 out of 5 by Traains69 Best place to stay in San Diego
Rooms are always great. Staff is always above & beyond. Melissa (hope I spelled it right!) at the check-in was so super nice & helpful. Roxanne who tidied my room Sat. was extra helpful & very pleasant. The time before when I stayed and forgot my cell charger a lovely young lady in housekeeping lent me her personal one for the night, now that is above & beyond. Concierge Molly helped my hubby set up a romantic horse carriage ride, which was awesome. I stayed at the more expensive hotel nearby only to be very disappointed in the suites cleanliness & working condition. Since then Westin @ 400 Broadway is the only place I will stay when visiting San Diego for business or pleasure. Also within walking distance of many great eateries.
October 14, 2012
Rated 4 out of 5 by ASalk Great staff, great location
A pleasant stay, from start to finish. Yes, the room was in need of some updating and minor repairs, but that's the only drawback I can think of. The Heavenly bed was, as always, heavenly, which is where my priorities lie when traveling. Every staff member I encountered, from check-in, to room service, to the airport shuttle driver, was friendly and helpful and exceeded any expectation I could have had. The location is perfect for wandering about the city on foot, (which I did) and near to several of the touristy trolley stops (which I happened upon).
May 8, 2013