Rated 4 out of 5 by Williamspg Nice resort
Very good spg property. No suite upgrade. Property nicely renovated Excellent breakfast service at Azul, server was very good despite despite volume.
24. Juli 2013
Rated 4 out of 5 by BW620 The staff and amenities pleasantly surprised me.
I arrived at this resort one day prior to my conference. My husband and I were able to enjoy the gym, which met both of our needs. We are looking forward to a return trip next year. I enjoyed going to the adult pool where I was able to relax with others that wanting the same thing, too.
19. Juli 2013
Rated 4 out of 5 by Counselor101 All is Well Here
This was a very peaceful place to stay. Unfortunately, they offer "go green" to help with cleaning the rooms each day and that holds up the incoming customers as we waited for over an hour for our room. Other than that, this was a great place to stay and all is well with me and my family recommended this resort.
19. Juli 2013
Rated 4 out of 5 by AOCutieII Once again..
I love staying at The Westin La Paloma and choose to do so every year for ACTEAZ Summer Conference. I have the choice between The Westin and that other resort in Tucson and the Westin wins out every time!!! The only complain I have is that I have never been recognized as an SPG member & each trip have to return to the front desk after check-out because my SPG points were not credited to my account. Not sure how to fix this but it would be nice to not have to do this in the future. Other than that I had a wonderful experience and will continue to choose to stay at The Westin La Paloma!!!
18. Juli 2013
Rated 4 out of 5 by CG2013 Staff member that goes beyond
Great staff, but above all you have a staff member who works at pool area who was excellent, talk about service and making you feel so welcomed and appreciated. Her name is Alexia. Excellent service and beautiful personality. Also seen several staff ignore a table in area before her arrival and as soon as she observed dirty table she rushed to clean it, as soon as that happened other guest sat there.
17. Juli 2013
Rated 4 out of 5 by Breeze14 Beautiful Hotel
Great hotel but certain areas could definitely work on customer service.
7. Juli 2013
Rated 4 out of 5 by MAJ56 July 4th
Overall my stay was good but ended on a bad note when the cart driver, Todd, was rude, condescending and speeding , causing my new cooler and a suitcase to fly off the cart, No apology offered. cooler scratched and lid fell/broke off. My stuff scattered and he did not help put stuff back in cooler. desk manager at checkout made me wait to talk with him and then did nothing about the situation except to say he apologized and there was nothing he could do but come back. the laser light show was disappointing with no patriotic music and too much purple and green lights. should have been more red, white and blue. service in Azul extremely slow. the majority of service workers were good. Selective reinforcement of adult pool rules.
6. Juli 2013
Rated 4 out of 5 by BaoN2013 Recent stay in Tucson
This recent stay at the Westin La Paloma was the first time in 6 years. We were there for a conference. Immediately enter the hotel lobby, I felt something "new" and difference, but couldn't pin point what it was until we entered our golf course view room. The room was nice and appeared NEW! We later on found out that the hotel recently had a major "face lift" and it showed!!!
A few things that I wish could have done differently: I was there for a conference. The rates included the resort fees. However, I wish the front desk personel told me about a "one device allowed per room per day" after giving me be code and told me "the charge will be taken off at the end when you check out" instead, I had to pay extra Internet fees because I used the wifi for both my phone and laptop. LaStly, the "green program" was a big disappointment. We charged some small items at the bar and thought that they would be deducted during checking out for participating in that "green" program. We found out that "oh no, some one should have give you a voucher daily ! Well, we did not receive any voucher, and no one offered them to us. Although those chaeges were small, but I felt the resort didnt live up to my expectations for not being transparent to us about those charges.
5. Juli 2013
Rated 4 out of 5 by Svh1976 Pool side service
The hotel and the location was beautiful. My only issue was the pool side service needs improvement. I did not get checked on near enough and had to wait too long for what we did order.
1. Juli 2013
Rated 4 out of 5 by cllilley7780 Good but
Looked nice, but everything was too far. A lot of walking from the room to the pool. Worse were the beds. Very uncomfortable. I had a stiff neck, back and shoulder pain all four days I was there (after first night), came home to see my doctor, he gave me Naproxen, thankfully it worked. Other than that, the atmosphere was good, and it was great that you could get five dollar vouchers and redeem them together.
28. Juni 2013
Rated 4 out of 5 by Jallii9 Great Place to host a Meeting
I attended the Leading Change Conference last week and I must say ADE's choice of the La Paloma was an excellent one.
The hotel staff were friendly and efficient. My room was spacious and it contained the most comfortable bed I have ever slept on in a hotel.
28. Juni 2013
Rated 4 out of 5 by DrLisa Frustration
I just stayed at this resort for 3 nights. I loved this place, but I was very frustrated by Kailee at the front desk. I was at the pool, came to my room, tried to get my key to work, and it didn't. So, walking with no shoes on the hot gravel, I went to the front desk. She reactivated my key, I walked all the way back to my room, and it didn't work again. I returned to front desk, got a piece of glass in my foot along the way, to get a new key. She gave me 2 new keys. When I left the front desk, I was in tears because I had glass in my foot and my feet hurt from the gravel. Derek was outside and came to my rescue. He noticed I was very frustrated and in pain. He not only gave me a ride to my room, but he waited to make sure I was safe in my room and went above and beyond. I was going to pay and stay 2 more nights because I loved this place so much. However, after that experience, I was frustrated. I would recommend that the front staff (particularly her) be a bit more aware of the clients' needs and a bit more sensitive. Mimi, at the front desk, was EXCELLENT and I think if she had been waiting on me, none of this would have happened.
28. Juni 2013
Rated 4 out of 5 by Txschick87 Beautiful Property!
Stayed at this hotel 22 Jun 13 for a one night stay. I called the hotel that morning and was told 3pm check in. We arrived at 2:30, and was told check in was at 4pm. H509 ( king size room ) was facing mountain and our rate was 159.00 a night plus 20.00 resort fee, in addition to tax.. total was 200.00. Check out was 1pm ( late checkout no charge ) .
No vending machines on property. All food and drink must be purchased at the hotel unless you bring snacks/drinks from local grocery store.
I contacted the manager the morning of our check out to inform him of a missing cover on one of the jets in the adult pool. Earlier, as i walked towards the steps by the edge of the pool, this valve pulled me to the wall and I thought I was bit by something. After realizing what happened, I notivied the manager and he said his maintenance staff would look into it. I suggested they do it immediately since there were girls with long hair also in the area unaware of the faulty valve.
Carpets were extremely dirty.. Socks were black after a few minutes of walking around and changing clothes.
Wooden type floor in the room..planks were uneven and a trip hazzard.
Nice patio with a nice night view of the mountain and city lights. Very quiet in this part of the resort. Pool noise was never an issue.
Beautiful property....lots of paths to walk and explore.
I would like to visit again as soon as this bruise heals and I feel comfortable in that pool again.
For the money we paid, we did expect more.
25. Juni 2013
Rated 4 out of 5 Great experience but a few missteps...
Overall, our stay (three nights) was excellent. However, there were a few missteps. 1) Housekeeping missed us on our second day; 2) We had been promised something special because it was our wedding anniversary. Nothing happened; 3) Breakfast was slow in coming one day because they ran out of bagels; and 4) Why on earth does the chef at Azul offer French onion soup (grattiné no less) in 105F temperature? What about a cold summer soup as a choice for dinner?
21. Juni 2013
Rated 3 out of 5 by Mary28 4 women meeting at your hotel
The beds were very small for 4 single adults.
We went to the pool to relax and it was Mother's Weekend at U of AZ with hotel specials for this group. We could not find a chair to lay on and asked at the towel stand. The girl told us there there are a lot of chairs but they only put them out during peak times. I told her this is a very busy time and she said it was difficult to get the chairs. I could not find a pool manager but went to the front desk and talked to Rob. He brought out many chairs that were immediately taken. We were there 3 hours and were never asked for a drink or food.
25. Februar 2014
Rated 3 out of 5 by SJC55 Beautiful Hotel, 2nd Rate Food, Bad Layout
The staff, for the most part, were excellent. They were friendly and accommodating and tried hard to please. I did feel a couple of them were trying to hit on me but perhaps they were being overly friendly. The hotel is beautiful but they don't have enough space at the drop off area for a bus to turn well when they double park cars around the circular entrance. The hotel is hilly and you need good lungs to get to the far-flung rooms. The food service is 2nd rate compared to the hotel grounds. You would expect real bacon and edible sausage and real eggs for breakfast. Room service was inconsistent. I had one of the best salmon on one night yet had THE worst pizza I ever had on another. It takes forever for the shuttle to take you anywhere so you should have a car but expect to park far away. The pool is beautiful and the contrast warm and cold Jacuzzi's are great. I like that they had a $5 off coupon if you didn't get your room cleaned but even housekeeping is inconsistent. One day they came at 10:30 a.m. and another they didn't come until 4:30 in the afternoon. I asked them to come back in 1 hour on 2 occasions and they didn't come at all so of the 6 days I was there, my room was cleaned 3 times and I only asked for 1 day to skip cleaning.
11. Februar 2014
Rated 3 out of 5 by Derrcia Watch Out for Inconsistent Fees
My expectations were not met due to inconsistent meal fees. I was disappointed to have spent $50 on a burger and cesar salad only because of an unexplained service charge. Having accepted the unavoidable charge, I was surprise that my lovely breakfast buffet the following morning cost less than I expected and did not include a service charge. I inquired from two hotel staffers but both could not satisfactorily justify the inconsistency with the fees. The only information I was given was that the resort had different restaurant managers under one director. I am thankful that my lunch was credited as part of my package, however I did not get my money's worth due to the extravagant cost of my meal and the surprise service charge on top of my tip. Despite the financial issues, this resort was good.
29. Januar 2014
Rated 3 out of 5 by Hiredgun Breakfast Late
Breakfast was late for 2nd week in a row. We have stayed at hotel for last 12 weeks due to my wife's chemotherapy at UMC Cancer Center. We had to leave the hotel by 7:00 a.m. for her appt. so we ordered breakfast for 6:30. This week I told the staff that we needed it on time b/c the prior week they were 15 min. late which left us 6 minutes to eat. Unfortunately, they did not deliver breakfast this week until after 6:45. We complained and were told that someone called in sick. For a hotel of this size, 1 person calling in sick is not an acceptable excuse for failing to deliver breakfast at the scheduled time. This was very disappointing.
24. Dezember 2013
Rated 3 out of 5 by tucson33 Rooms are average
Shower didn't drain, bath tub is small and the layout of the hotel is extremely inconvenient for the "amenities" they have.
16. Dezember 2013
Rated 3 out of 5 by Lpsd1 Service needs lots of improvement
Room did not have room-service menu. Took 30 mins to get one. Finally got our food, and order was wrong. Upon checkout, rate was not what was quoted, which required extra 10 mins to sort out.
La Paloma thinks it wants to be high end, but does not know how to be more than average.
24. November 2013
Rated 3 out of 5 by Mensche MAJORLY DISSAPPOINTED
I AM A SPG GOLD MEMBER. HAVE STAYED HERE TWICE PREVIOUSLY. WAS STAYING FOR FIVE NIGHTS. I ORDERED VIA EMAIL A MICROWAVE FOR MY ROOM TWO DAYS BEFORE ARRIVAL. ITS PLACEMENT WAS CONFIRMED IN WRITING BY GUEST RELATIONS. UPON CHECK-IN, NO MICRTOWAVE. I INQUIRED OF THE BELLMAN TO PLEASE CHECK ON THE MICROWAVE, TWO HOURS LATER, NO MICROWAVE, NOI RESPONSE. CALLED GUEST RELATIONS AND GOT THE RUN AROUND. SPOKE WITH THE MANAGER WHO DID NOT APOLOGIZE, MADE EXCUSES, SAID THEY HAD NONE, REFUSED TO ANSWER WHY GUEST RELATIONS SAID WOULD BE PROVIDED. TWO DAYS LATER, IT SHOWED. DREADFULLY HANDLED FROM BEGINNING TO END.
12. November 2013
Rated 3 out of 5 by GrandmaKim Have a team meeting!!!!
Brought our 2 grandsons for a weekend of fun, but your staff couldn't be on the same page for time on anything! Asked about the slide- "closes at 5 you missed it" closes at 6 hurry" closes at 7 you have time" No one knew what the heck was going on. Now your restaurant - FAILED - food was poor for a resort. The staff was friendly - but again NO CLUE on what was happening. Took 15 mins to greet us at table. No silverware - had to get ourselves. Buffet on Sunday was confusing - no one knew when it ended and the brunch started. Other guests were just as confused as we were and talk was flying. Now when we checked in the lovely girl said Sunday was late check out 3 pm - The pool staff said noon- called desk - they gave us courtesy check out of 1pm - go to check out and the same girl who checked us in said no.... it is 3pm on Sunday for us. OH BOY!!!!!!! No one was on the ball - all weekend long we were told a different thing by a different staff member. Now regarding the place, beautiful and so clean! The room however needs to queen beds to be perfect. Who has double beds these days??? There is plenty of room to give comfort to sleepers - this was a super failure on our part. The bed was comfortable - but way too small for us.
We would consider coming back - the kids had fun, but learned that communication is critical for success!
14. Oktober 2013
Rated 3 out of 5 by NotToday Remodel gorgeous, staff needs work
Love this property, have stayed several times, enjoyed the remodeled features of the rooms but menus could use an overhaul and staff needs work and training. 2012 Labor Day was a blast. Tons of activities every day and great movies at night. 2013 was almost boring. Cinderella on Saturday night emptied the pool and was a poor response to the boys and teens in my party. Staff was uneducated on events and resort features including concierge and front desk staff. I love this property, but not sure I will return. Oh... and in the past the Resort fee covered the tipping and the staff were gracious to not accept a tip. This year they stood there and nearly begged for it. Internet sign-in was complicated and so I was charged for and upgrade when we just resigned in each day. All in all, not impressed. Pool kid friendly, but restaurants and food choices not.
2. September 2013
Rated 3 out of 5 by Kate19599 The employees were all great
All of the personnel were very accommodating. We did have problems with our room. In one day the A/C leaked, later the TV didn't work and finally the shower wouldn't drain. All the problems were fixed but it was just not what I expected from a luxury resort.
2. September 2013
Rated 3 out of 5 by poolguy Pool Staff
Had to ask three times to get food and drink at the pool. Half-assed effort to clean tables by staff. This is a high profit area for you guys. Won't make the same mistake twice.
Next time, I will clean the table myself after getting the kids lots of McDonald's food.
2. September 2013
Rated 3 out of 5 by Sanders03 Relaxing time but room and some staff needed improvement
Overall my family and I had a great time. My in-law stayed in the room next door and had checked in a few hours ahead of my wife and I. Upon entering the room an odor hit you in the face, a damp musky smell. Had I checked in earlier I would have ask for another room, being that was not the case I opened a window and proceeded to the pool. At the pool the service was nothing to be impressed with, my guess was that, because the gratuity was already add to the check they did not seem to care how fast or how often to check on you. At check out I notified the front desk of the smell in my room and was told that had never been reported before. That kind of answer made me feel like I was making this to get something for free. I just wanted to report the issues. The answer I received was that the maids would be notified. I gave this hotel an overall average rating because we spent the majority of our time at the pool.
2. September 2013
Rated 3 out of 5 by Shah81 Nice hotel, poor staff
This is a nice facility. Pretty views and great golf course. Sometimes rates are reasonable too. This is my favorite property in Tucson, despite the cons:
the staff could honestly care less. They don't care that there is a lack of vending machines on site and that the only thing you can order overnight from room service is expensive dessert. More than once my room wasn't made upon check in. The staff pretends like you're twisting their arm, personally, like taking their salary, to get late check out (except on Sundays).
Room service applies a three dollar fee and 19 percent room service, which is more than expected at fine restaurant. And yet still, room service leaves a tip space on their receipt and they hover over you while you're signing the bill. Be careful or you just tipped like 40% plus $3.
The bartenders close down the bar, even when crowded, often as early as midnight on a Saturday. While the patrons are getting warmed up. And be careful not to take a private shuttle from the hotel (instead of a cab): we once paid $50 for a three mile ride because it was a "private shuttle," which we didn't know until settling the bill. To console us, the hotel gave us a free breakfast coupon, at 3 am, not good for lunch, and not good to cover the wild gratuity or mysterious fees.
Speaking of fees, your hotel rate will be approximately 40% higher when you sign the smoke clears.
24. August 2013
Rated 3 out of 5 by Dennylv6125 Stay
I have stayed several times over the past year and half at this property and this is the first time that I was very unhappy with my stay. I was having a difficult time using my personal WiFi and wanted to trade my amenity from points to internet service. I was unable to get anyone on the phone at the front desk to complete this task. I finally explained my situation to Anita on the Service Express line after trying for an hour and she was able to assist me after sensing my frustration. My understanding is that they were 'very busy'. I also experienced the worst night's sleep as the bed was very firm.... so different from the heavenly beds that I have grown accustom to. Because I know this is a great hotel under normal circumstances, I would definitely give them another chance.
22. August 2013
Rated 3 out of 5 by Phoebe123 Disappointed
The parking was terrible. You could not get to the valet to even drop your car off and every lot of the self parking was full. We called the front desk while driving around looking for a parking spot to inquire if there was another lot and the girl at the desk was rude, condescending and did not care. We have stayed at this hotel several times and this will be the last. Also, for a hotel this size, I would expect to have more than one restaurant to choose from.
20. August 2013
Rated 3 out of 5 by jules63 Very disappointed
This was my first visit and we had to wait 3 hours to get our room, no apologize or explanations. We final went to the manger and they gave us a room smaller than what we requested. again no reason we took the room as we were tired of waiting
19. August 2013