Rated 4 out of 5 by skyus1 Good hotel/Lots of hidden fees
The hotel was a good, comfy hotel but when I went to check out there were lots of hidden fees due to the "magnets". I got it resolved but I did not appreciate the extra time checking out.
March 3, 2014
Rated 3 out of 5 by NativeOne Officer of the Comanche Nation of Oklahoma
Fabulous facility for comfort, but no follow through by the employee at check-in clerk.
March 2, 2014
Rated 4 out of 5 by wigstheome Nicely Dedpendable
Checked in on a Sunday evening for an overnight stay. Check in was quick and simple. Platinum status was acknowledged but no upgrade was offered (I have never been upgraded at this hotel on over a dozen plus stays); no big deal. Was given a very comfortable room on the 8th floor. Everything was clean and in good working order. Check out was equally simple and quick. Nice West End location with plenty of amenities within walking distance.
February 20, 2014
Rated 3 out of 5 by AroundTheWorldAndBack Noisy!!!
As much as I love Starwood, this hotel left a lot to be desired. My "upgraded deluxe" room appeared to be one of the smallest in the hotel.
The HVAC made the room either too warm or too cold, with no happy medium - this was after engineering came to fix it because the room just kept getting hotter. In addition, every time the air cycled off it sounded like someone was banging pots and pans inside the wall. It was impossible to get a decent night's sleep.
The room was quite dusty when I arrived, though when I returned to the room the next day housekeeping made their presence clear by leaving a pair of rubber gloves in the bathroom.
February 17, 2014
Rated 5 out of 5 by rlefcd Best Westin in town!!!
The staff was wonderful. The rooms were spacious. The view of the courtyard was a bonus. Small but adequate fitness center. The hotel went the extra mile with the New Balance shoe rental. Quick and friendly room service. Friendly doormen and valets. After staying in City Center the night before, this hotel was a breath of fresh air.
February 14, 2014
Rated 5 out of 5 by Bob022014 Thank you!
On behalf of my little family, I would like to thank you for being our home for a week during renovations of our condo. It felt nice to return into clean and functional room with “working” bathroom after long day in the office followed by tour of dirt and dust in our condo - and to contemplate how nice our place will be once all renovations are completed. Speaking of bathrooms – your bathrooms are amazing! Our private dining order came promptly and was delicious. Front of the house associates are efficient and cordial. Fruit plate in the lobby and selection of newspaper in front of the elevator on guest floors are really nice touches.
I would like to say we will return, but it is not likely since we live in D.C. and hopefully we will not need to leave our new digs for another “emergency” hotel stay any time soon - however, the fact is that your property has become important chapter in our “reno” story and we will be happy to recommend your services when opportunity arise.
February 10, 2014
Rated 5 out of 5 by KathH Good Conference Venue
Easy to get to from Subway . . excellent meeting facilities.
February 7, 2014
Rated 5 out of 5 by Grebs Excellent room and very caring staff
The room was more than good and the staff was very attentive to our needs..Great location for sightseeing..Make this your stop in DC..
January 13, 2014
Rated 5 out of 5 by DrMK A relaxing weekend
My wife and I were in town for a getaway weekend, just the two of us. We chose The Westin Georgetown based on its location and we were very pleased we did. Our room was spacious and spotless. The bathroom quite a pleaseant surprise, with my wife enjoying the large soaking tub very much. The bedding was excellent as always. It was a short walk to Georgetown for shopping and dining. We left feeling so very relaxed and look forward to another stay in the future.
January 13, 2014
Rated 5 out of 5 by RLPL Accomodating
Staff was excellent. Very enjoyable stay
January 6, 2014
Rated 5 out of 5 by Tmhh Great stay!
This hotel was one of the best Westins I have ever experienced. Excellent staff, beautiful upgraded room, extremely helpful concierge Lana Kim. Thanks for a wonderful family experience!
December 26, 2013
Rated 5 out of 5 by climbingman Exceeds expectations
We had a company holiday party at the hotel, and stayed overnight. Everything this hotel does exceeds normal expectations. From having a true wood burning fireplace and hearth in our holiday party to the great and newly renovated room, I highly recommend this property. Catering is exceptional, and the staff go out of their way to welcome you and make you feel appreciated.
December 16, 2013
Rated 4 out of 5 by TJV1 Well Located
The Westin Georgetown has been recently renovated and is well located especially if need to be in or around Georgetown.
The front desk staff is very helpful and welcoming. The rooms are usually good however if you have two people with several days of clothing the small wardrobes will not provide enough closet space. This is a real issue if in town for formal events.
Also this is a low level service hotel. The front bell staff needs additional training on how to better assist guests.
The rates are very competitive and generally compensate for the basic level of service.
December 14, 2013
Rated 5 out of 5 by spdyj3 Wonderful Experience
My husband, myself and some friends of ours stayed the weekend at the Westin in Georgetown and it was wonderful. The staff that greeted us was top of the line...nice and friendly. The only thing that we weren't please with was the $45/night parking fee. Other than that it was great!
December 10, 2013
Rated 5 out of 5 by Hazkas Great Hotel with excellent Location
Stayed over the weekend during my trip to Washington DC. Great Location and service. Being immediately recognised as preferred member and felt important.
Great Large Rooms were provided and facilities like gym is extensive.
WIll never hesitate to stay here again
December 9, 2013
Rated 3 out of 5 by PeteG Really disappointed
Was staying in DC for one night, business meeting early the next day. I was in room 425, overlooking an open garden area, which I realized later on that night, is a prime gathering spot for people when they are having a holiday party at the hotel. I went to make an important phone call to California, picked up the phone, and smelled like cigarettes and coffee. Disgusting. After a business dinner that night, got back to my room and heard loud partying in the courtyard below. Was told there was nothing they could do about moving my room (would have been nice when I checked in if someone had told me about a party going on that night, where the bar and restaurant were closed). Checked out early the next morning, complained to the front desk, and I all got was "I'm sorry". No mention of taking care of anything on my bill. I was very disappointed and will not stay here anymore when in DC.
December 6, 2013
Rated 1 out of 5 by PIP57 A bad HVAC experience at a usually fine hotel.
I have stayed many times before at the Westin Georgetown and had always had a pleasant experience. While the "Green" card feature can be tricky the first time, once you get used to it, it usually works fine.
When I arrived this time (November 18), the room temperature was 80 degrees. I thought that this was higher than it was supposed to go when the key was not inserted, I reset the room to 68, left the key in its position and left the room. When I came back a couple of hours later, it was up to 84 degrees. The screen said that the key was not in its position (even though it was), I reinserted it and reset to 68. An hour later it was up to 86. I called, they told me that they would remotely reset and that it should start to feel cool in a few minutes. A half hour later, I called again, they sent someone up and they manually rebooted the system. It finally got cool a couple of hours later after midnight. Of course, this was the night that I wanted to get to bed early to get a good night's rest. During all of this, I wanted to get some ice from the machine but it was not working. After arguing with the front desk who told me nothing was wrong, they finally sent up some ice.
Hopefully, everything is working again, but that was one sleepless night.
December 2, 2013
Rated 5 out of 5 by WGTguest Great staff consistently exceeding expectations
Staff is warm, welcoming, and professional. Doormen are particularly great, always recognizing my work colleagues upon arrival.
Rooms are a good size and good for working.
Gym facility is comfortable, and hotel is in a good location. Food options in the hotel are great.
December 2, 2013
Rated 5 out of 5 by MJMVA Very good experience
Good location (just outside Georgetown), good restaurant options, friendly staff, clean comfortable rooms.
November 21, 2013
Rated 5 out of 5 by EmilyM Constantly exceeding expectations
The Westin hotel chain consistently provides comfortable, clean rooms, and outstanding service. Westin Georgetown was no different. From the moment I checked in to the moment I left, the service was impeccable. The concierge suggestions were wonderful. Lana went above and beyond the call, responding to a request & making sure that I had a smooth check in. The room was beautiful. The bed amazing (certainly one of the reasons I stay at Westins). The bathrooms were incredible. The bathtubs a delightful surprise.
I was incredibly happy with all aspects of the hotel. The only suggestion I might make would be to add either a warm brownie or cookie sundae to the late night room service menu.
Again, nicely done. I would absolutely stay here again.
November 18, 2013
Rated 5 out of 5 by IleneA Excellent Customer Service
Lana Kim, the Stay Embassador, made my stay exceptional. I was on a yearly "girls weekend" with two other friends and Lana went out of her way to ensure we had a fabulous time. Best hospitality I have had in a long time and I travel every week for business. Would recommend this hotel to everyone.
November 18, 2013
Rated 5 out of 5 by Bob413 Great weekend getaway
Great hotel; convenience to Georgetown and restaurants, very clean, excellent staff. Definitely would recommend
November 18, 2013
Rated 5 out of 5 by mstrctrlprgm Great Hotel, Greatest Staff
I can't say enough about this hotel. Our room was spacious with an unbelievably comfortable bed, large bathroom, and great views. The hotel is located on M Street, and walking just a few blocks gets you into an abundance of Georgetown restaurants and shops. We were also able to walk down to the Lincoln Memorial easily. But what made this hotel perfect was the staff. We were in DC to celebrate my wife's birthday and not only did the staff have every amenity we needed that weekend (after forgetting some things), they also surprised my wife (and me) with a bottle of champagne and two glasses. Now that is class! I HIGHLY recommend this hotel - one of the best stays we've had in a while and it's partly because of the great room, mostly because of the great staff!
November 11, 2013
Rated 5 out of 5 by Antoniya Wonderful stay
My room was beautiful, large, clean, and I appreciated the complimentary water bottles for SGP members. The only minor inconvenience was the thermostat, which was on the fritz a little -- while set on cool, it kept heating the room up to 79'F.
November 10, 2013
Rated 2 out of 5 by Mjh1313 Terrible experience
I stay at Westin and other SPG frequently for business. I took my family away for this trip. They put me in a room next to a closet employees were accessing at 615 in the AM and woke my kids. My thermostat was broken. When I complained, there was a half hearted offer to move my room but no follow up as discussed. Very unimpressive.
November 10, 2013
Rated 2 out of 5 by Aaodao Unprepared and uncaring
As an elite member I expect and deserve some attention to detail, even if it is reviewing my folio preferences to accommodate my needs. This hotel failed miserably on this function
Furthermore, the room has not been aired nor refreshed, and the bodly odor was very bad. Asked for housekeeping to attend to this issue while I went to dinner and it was never done. For the money this hotel costs, we should get better service even if we are not Starwoods members. In any case, I will not return to this hotel
November 5, 2013
Rated 4 out of 5 by BaronG Good value
The hotel is conveniently located a few blocks away from the Foggy Bottom Metro station and a short walk from Georgetown. Rooms are clean and well kept.
November 4, 2013
Rated 1 out of 5 by Masih Westin @ Hotel or Motel
My recent stay at Westin hotel was most painful experience & even worse post check out as even after settling all final bills but Hotel is still has not released the Blocked amount on my credit cards.
October 24, 2013
Rated 5 out of 5 by HMSminnetonka Westin Georgetown
We love this hotel. Just a few comments.
The restaurant ( coffee shop ) could stand a revised menu for breakfast with a few more selections. The staff is great and very welcoming. We had a lovely room and enjoyed our stay.
October 22, 2013
Rated 4 out of 5 by Loude Great location
Hotel is in a great location. Nice sized rooms. Great big closet and comfortable beds. Only problem is that I found a condom wrapper on a chair. Girl at the front desk did not react much about it other than to have room cleaned. I asked her to inform the manager. They comped one night for me. Still, it was totally unacceptable. They are not cleaning the rooms properly!!
October 21, 2013