The Westin Atlanta Airport

  • 4736 Best Road
  • Atlanta,
  • Georgia
  • 30337
  • United States
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Age Requirement Policy

Guests must be 18 years or older with valid government or state issued photo identification to reserve a room.

Rated 3.8 out of 5 by 740 reviewers.
Rated 2 out of 5 by This hotel does not follow the great Westin brand This hotel was dirty and tired. Food was terrible - I could not eat the room service sandwich I ordered. Staff was nice but could not make up for the overall dinginess of the hotel. I realize it is an airport hotel, but compared to the Detroit Westin - well, you can't! August 11, 2014
Rated 1 out of 5 by Very Disappointed - Not a typical Westin experience We recently stayed at the Westin Atlanta Airport hotel on Friday December 20th with my husband, mother in law and my six month old baby on our way to Southern Florida. I selected this hotel as being an SPG Gold member; I was able to use my points for this stay. Pro: Convenient location off highway Crib was waiting in our room Con: Called hotel from highway letting them know I’d be arriving around 2:30am, as we were running late (driving from Toronto). No one was outside to assist with my luggage, or valet my vehicle. Being an SPG Gold member has benefits of putting me on a top floor for preferred members – we were not put on this floor, unsure as why not (nor was there any complementary water in the room; something you get on preferred floor) No room upgrade was offered The Starbucks coffee in the room was expired (see picture)…called front desk, lady apologized and had coffee brought up to my room (regardless, still should have never happened) In the washroom, there was only one bar of soap on the bathroom sink (none in the shower) As it is a tiled shower, there is mold in the grout lines – seems dated compared to their other properties. I mentioned my issues at the front desk upon checkout, and the agent was unsure as to why I wasn’t put on the preferred floor, or why they didn’t offer me a room upgrade, as she said I should have been by being Gold. Good thing about Westin is that their staff are consistently polite to their guests, as the agent continued to “apologize” for my experience. My $16 self-park was compensated. As being a loyal SPG member, I took to twitter to share with other guests about some of my concerns. SPG tweeted me back asking for a direct message of all concerns from stay. SPG told me they would get back to me within five business days to the email I provided. The correspondence was on December 22, 2013 and as of today, January 4, 2014 and I still have unfortunately not heard back from them. I assume they will write back early next week, due to Christmas and New Years. If I had not used my points for this stay, I would be substantially more upset. I will never stay in this property again on my regular drives down to Florida, as I was that disappointed with this hotel experience. Definitely not a typical Westin experience. January 5, 2014
Rated 5 out of 5 by Makes you feel at home My experience with the Westin airport hotel was AWESOME!!! I cannot believe how great my experience was with everyone. from getting picked up in the shuttle at the airport to checkin to going into my clean and comfy room to the wonderful gentleman helping me with places to go! Everyone was sooo helpful and friendly! The hotel is beautiful and clean, the shuttle drivers are great and always available! They really do take care of their guests! Best hotel I've stayed in with a 5 star everything! Everyone who worked the day of sep 17 ( my birthday) , thx for making it extra special!! Give yourself a pat on the back for being awesome! September 22, 2012
Rated 4 out of 5 by Hotel was fine, guests were noisy I could hear EVERY word that was said in the room next to me. At front desk called them at one point and asked them to tone it down, but they didn't. Finally at 12am, they stopped. NOT SOUND PROOF in the least!!!!!!!! Nice gym and professional meeting facility. August 9, 2014
Rated 5 out of 5 by One of Jehovah´Witnesses from Finland. I had no specific expectations about the hotel but am pretty sure the premises exceeded them if I had any. I´m a keen walker and I found good routes and not too many cars around in this area. Really good choise for the Convention in Atlanta. There was no proper choise for Primary Purpose for Travel available in questionaire. August 7, 2014
Rated 3 out of 5 by Water It was a small issue. I arrived at 9:00 pm and wanted to buy a bottle of water for my boy. She said I would have one complimentary water in my room, but there was no water. Just little inconvenient.. August 10, 2014
Rated 5 out of 5 by Highly Recommend! We enjoyed a wonderful stay at this Westin in College Park. The staff was friendly and very quick to respond, and the room service was DELISH!! August 11, 2014
Rated 3 out of 5 by Better than Nought While this is an older hotel, it has been renovated in recent years. Needless to say, it is immediately accessible to ATL, as well as convenient to I-285, I-85, and I-75. Check-ins may be slow, as the hotel attracts plenty of less than seasoned travelers. With that said, the hotel does tend to recognize Starwood status and provide upgrades as appropriate/available. The recent renovations are a definite positive, although they cannot make up for the older bones of the hotel. Breakfast in the restaurant was fine, with a great variety of items included in the brunch, but the staff is very rules bound. Not the best, not the worst, but better than pre-renovation. May 1, 2013
Rated 4 out of 5 by ATL Westin The staff was very friendly and welcoming. August 10, 2014
Rated 3 out of 5 by Needs Improvment For the quality of service and amenities provided there are numerous alternatives in the Atlanta area that provide better value for my business dollar. Issues encountered during this visit include problems with reservations, a room smelt like it was sprayed insecticides, second room that was dirty poorly prepped... missing soap, cups, towels, bottle water... I felt like I had to chase around the staff daily to get what I needed and got sick of hearing about all the things the location was out of. This facility is not on par with the level of comfort and customer service I have become accustom to at other Westin locations. February 4, 2013
Rated 2 out of 5 by A bit disappointed I did not get a room on the SPG floors despite being a member. The Starbucks downstairs in the main lobby floor was closed one day without any notice or reasons. No shampoo/conditioner were ever refilled despite my stay there for 5 nights. One beer tap not working at the bar with no attempts to get it fixed (happened to be my favorite beer unfortunately). Too many conferences going on with too little capacity in the bar area to fit all the people. July 26, 2014
Rated 3 out of 5 by The Staff is the only thing... holding this place together. The lack of investment in the physical structure, the fact that staffing is at an absolute minimum level is apparent throughout the property. The front desk runs the sundry shop, the hard working bellhops are overtaxed but they still get the job done. The mini bar is gone the rooms are tired, the smell of old carpet makes a joke of the "clean air" promotion. The spa is a misplaced emphasis as no one stays at an airport hotel for the spa but a good restaurant would be a better idea. The There is no reason to allow the fact that this is an "airport hotel" to bring down the brand. For very little investment the hotel could be a flag ship. March 1, 2013
Rated 5 out of 5 by 12th Armored Division 68th Reunion Outstanding service the three days we were there and the hotel was very busy. Staff is the best I have ever seen in a large hotel. They all work very hard and keep pleasant and they don't get enough appreciation. I tried to thank everyone I could but never got to say thank you to all who deserved it. August 3, 2014
Rated 5 out of 5 by Great service From the front desk (Kim) to the lobby bar (Lori), I had great service. I would like to note that my drycleaning was back in just a couple of hours instead of a full day, that's service! August 5, 2014
Rated 5 out of 5 by 12th Armored Division 68th Reunion Staff at Westin EXTREMELY helpful. All were cordial and very accommodating. We stayed for three days.. and All personel great.. kitchen wait staff especially attentive. All very professional & deserve kudos many times over. Breakfast buffett A+++++ August 3, 2014
Rated 3 out of 5 by Under Expectations I am a loyal SPG Platinum customer and love the Westin chain. I was disappointed during my recent stay at the Atlanta Airport Westin due to a forced layover. The carpet in the hallway was significantly stained (4th floor on the way to my room 444) There were no water bottles in the room and the cleaning was not thorough. Someone left a coffee filter in the coffee machine. No shampoo bottles, etc...When I checked in the person at the front desk didn't seem knowledgeable about the hotel. I've stayed here before and had a much better experience. Sorry Atlanta Airport Westin, I'm pulling for you to do better. Thank you, September 17, 2013
Rated 4 out of 5 by atl stay Overall not bad. Nice people. Great bed! August 7, 2014
Rated 3 out of 5 by nice rooms but not enough meeting space I was at the hotel for an event July 11-13. The room was very nice, the work out facility was great, and the food was good. However, there was not enough staff working the bar/restaurant area. I had lunch at 3:00 and people were having to wait a long time for food and drinks to come out. I waited approximately 10 mins for a sweet tea. There was one lady behind the bar and one lady working the floor. With a group of 400 attendees, I felt the hotel was not prepared. The ballroom was also extremely hot. July 14, 2014
Rated 5 out of 5 by This hotel is excellent for the price This hotel is excellent for the price August 7, 2014
Rated 4 out of 5 by Extra effort appreciated When we missed a flight connection due to bad weather, we called the 800 number to make a reservation at this hotel. When we arrived they were having system problems and couldn't find our reservation and told us the hotel was full. Alyssa at the desk called several hotels for us to find us a room for the night. In the end the computer system came back up and our reservation and room at the hotel was found. We appreciated the extra effort Alyssa made at a very late hour for two weary travelers. July 15, 2014
Rated 3 out of 5 by ATL-DIR The Westin Atlanta Airport is an above average hotel. My experience was mixed. The service and food was excellent. My personal room had some issues. The A/C struggled. The "sitting furniture" was soiled and had noticeable spillage stains. The blower for the A/C was located next to the bed and the damper "slammed" each time the fan shut off. I was awakened several times during the night by the slamming, thus making me unrested for my meeting the next day. I have stayed at this hotel on several occasions, and this visit has been an exception to the others. Usually I would have given the hotel very high marks, but due to the room issues, that is not the case with this visit. May 31, 2013
Rated 5 out of 5 by One of my best hotel stays I travel 4 days a week for work so I feel like I know a good hotel when I experience. Everything in the room was prepared and clean when I arrived. I had no trouble checking in or getting my parking together (you've got to love the unlimited in and out parking). I honestly slept better than I have for weeks, even at my own house, and was not disturbed by noise in the hallways or anything like that. The shower was clean and I love the heavenly shower feature. Despite my fears of being in an unsafe location because I was near the airport everything was well lit and open and once I arrived all of my fears were gone. August 8, 2012
Rated 5 out of 5 by Great hotel to stay!! The location is perfect, the rooms were very nice and clean and the staff was extremely nice! Very easy to find! August 4, 2014
Rated 3 out of 5 by Horrible check in We did not get in till close to 1:30 am. I had contacted the hotel earlier in the day to let them know it would be a late arrival. When we got in I was told there were no rooms. I had locked in reservations at least a month prior. The front desk was rude and showed little concern. After finding 2 rooms for us we were told they only had king beds. I had 2 other female employees that had to sleep together, extremely unacceptable to me. July 21, 2014
Rated 4 out of 5 by Staff Responsiveness I used the service express option in my room and no one answer the phone , then I called the operator no one answer . I finally had to used my cell phone to dialed your outside twice to order room service August 2, 2014
Rated 3 out of 5 by Airline Passenger While the hotel was nice - the facility was fantastic, the staff need some customer service review. As a "distressed" passenger - meaning the airline paid for my stay - I was denied all SPG Gold privileges or courtesy. While I understand restrictions on program earnings due to the revenue source of the stay - general courtesy to SPG travelers would be recommended. I left this hotel feeling like because the airline paid for my room - I was just a body that they were processing for the night. As a frequent SPG traveler, I'll make note of this experience before my next booked stay at Westin or any SPG property. July 10, 2012
Rated 5 out of 5 by An excellent stop for an air traveler The hotel was very comfortable, had very good food and was quiet. A real treat for a weary traveler. Short trip by shuttle from the airport. The staff was exceptionally accommodating. August 1, 2014
Rated 2 out of 5 by Poor food service I have stayed here the past two Fridays. The first day service was very slow at the restaurant, servers changed three times and the drink orders were lost. The second time we went to the bar, ordered a drink, asked for and received menus. While working on our first drink, we asked to order food only to be told the kitchen was closed. No warning, no request to order food as they would be shutting soon. This was after asking check in what time the bar served food until. We were told 1am. The kitchen closed at 11:30. Poor, particularly for an airport hotel catering to travelers. I will never stay here again. February 13, 2014
Rated 3 out of 5 by Room mix-up, promises unkept Booked into a jr. Suite, was told by front desk that I was upgraded to Governor Suite, but when I got to the room, someone was already checked into that room. Only available room was a downgrade to a basic king room. Staff adjusted the rate, but made no other amends. Next day, had to call housekeeping and front desk multiple times to get room made up. Finally received housekeeping around 5 pm. Front desk said they would "do something special" to make up. Nothing ever materialized, not even a few extra SPG points. The nicest thing about this hotel is the excellent and frequent shuttle service to the airport. May 26, 2012
Rated 1 out of 5 by Worst hotel experience we have ever had My wife and I stayed at the Atlanta Airport Westin on New Years Eve 2011 and could not have had a worse experience. The main issue was the numerous parties that they had at the hotel that evening. We understood that being New Years Eve that there would probably be noise, but what occurred was way beyond any acceptable level. It would have been fine if they had stopped the party goers after 1am or even 2 am, but the noise continued if full force till 5 am! At that point they started popping all the balloons to end the party! Since we had a 6am wake up for a 8 am flight we had only1 hour of rest. When we complained to the front desk at check out we received no apology or sympathy and were told that "we hired security". Great, so not only were they loud, but they were potentially dangerous enough to need security? In addition to the noise, we too had lady bug issues in our room as several others have mentioned. I am pretty sure Westin was able to hire the only rude and unfriendly people in Atlanta. As we told the useless staff, not only has Westin lost our personal business, but the have also lost the business of both my company and the company that my wife works for. We hope they made a lot of money on those parties, because they lost a lot of future revenue for the company. January 9, 2012
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