Rated 4 out of 5 by Scotty42 Good staff, tired rooms
The staff were very friendly and helpful and the food was good but the rooms and common areas really need to be updated.
There are only two elevators which often meant a long wait
June 23, 2014
Rated 5 out of 5 by BRFC Great service
This was an excellent stay here, as usual. The staff were extremely helpful - they really seemed to care.
Pity England lost against Italy though. Our room now has a tear stained carpet
June 19, 2014
Rated 5 out of 5 by Liz77 We enjoyed our stay at the Westing Grand :)
We had a great time in Vancouver and the Westin was a big help. They had suggestions for restaurants, things to do and how to get there. They could not have been more helpful. We enjoyed our outings, as well as the hotel. The restaurant was small, but excellent!
June 8, 2014
Rated 4 out of 5 by HotandMuggyInBC Great location but subpar HVAC
When we arrived it was roughly 56 degrees in Vancouver however our room was at 73 and quite humid. We set our thermostat at HIGH and at 68 so that our infant could take a nap. The room never made it to 68!! After 6-7 hours the temperature made it to 71 but if I put the HVAC system to Medium, temperatures quickly rose back to 72+.
We had to sleep w/ all 4 windows open even though it was <50 degrees outside :(
May 27, 2014
Rated 5 out of 5 by Brilliance134 Delicious food and friendly staff
The Westin Vancouver is beautiful! Clean rooms excellent food and courteous and kind staff.
May 20, 2014
Rated 5 out of 5 by Wink17 This hotel has outstanding features
What a wonderful hotel and staff. The concierge Lisa was amazing, along with the two ladies we met when we first arrived. The men who did the valet for our car were wonderful and very attentive to our needs.
The only negative thing was when we had the buffet breakfast, all the hot items were completely cold. I passed this on the the concierge and she took care of it. I would definitely come back to the Westin Grand and encourage friends to do the same.
May 18, 2014
Rated 5 out of 5 by Lrdh42 Westin Grand : Great metropolitian hotel
This hotel fullfils all the expectations anyone would want while staying in Vancouver. The hotel is pristine and the staff are friendly and informative. This is a place I will return to.
May 13, 2014
Rated 5 out of 5 by njgg Great WiFi
I've stayed at this hotel many times. The location is great and the improved WiFi is excellent.
May 7, 2014
Rated 4 out of 5 by Portlander Great room
Great hotel. "CIty noises" woke me up a bit earlier than expected.
May 1, 2014
Rated 5 out of 5 by Marcia27 Hotel Stay
Great place to stay in Vancouver. Convenient to all the major attractions, great staff.
Thanks for allowing us to use the umbrellas - great idea as people don't think of rain while on vacation.
April 20, 2014
Rated 5 out of 5 by 123kris Choose me!
We loved this hotel. It exceeded our expectations (we didn't try the food). From the quiet room with separate living area and little kitchen - to the cedar sauna, it was great. The bed could have been more comfy but we're used to a king and this was a queen so that was probably the issue more than the actual bed. We met quite a few business travelers so it's a great place to stay when not on business-- we had the rooftop pool & hot tub to ourselves each night! The pool & hot tub are surrounded by other buildings so we enjoyed the city lights from the warmth of the Jacuzzi. The normally unwelcome Vancouver rain was even a nice experience from a rooftop pool. The only negatives we experienced were probably the price of parking ($36/night is really high to me but parking is pretty limited downtown so if you can, take a cab or train to the hotel) and in room wifi is an extra $15/day... that little up charge is a bit annoying but all and all, we were so sad to leave and were disappointed with the next hotel we stayed at the next couple of nights (even though there was free parking and in room wifi at our next hotel), compared to this one. The location downtown Van is perfect - just a short walk to food and shops... we could see Starbucks from our window (windows were floor to ceiling in our room) and there are less mainstream options for morning coffee just as close by. We will stay here again and recommend this to friends as an awesome little weekend getaway. Thank you!
April 15, 2014
Rated 5 out of 5 by NU1011 Great Hotel
I have no complaints about my stay. I was in the area on business, so I didn't get to spend much time enjoying the hotel and its amenities, but my room was clean, comfortable and spacious. I would definitely stay here again.
April 11, 2014
Rated 5 out of 5 by GarM What a great stay!
From check in to check out our stay was perfect. Loved the room and the location.
And the staff!! I've stayed at many hotels over the years and the staff at the Westin Grand Vancouver are the best. Friendly, courteous and helpful. If you are in Vancouver stay at the Westin Grand, you won't regret it.
P.S. Choose a king corner suite, very nice!
April 9, 2014
Rated 5 out of 5 by xcollon Great Experience
Stayed at this hotel a couple times and liked it very much. Located on Robson St, which is just so convenient and I can walk to everything I wanted. Near train station. Although front desk is quite a bit strict, some other spg hotels are willing to give free wifi while they were not. Great view from the room, and very cozy bedding. Liked the amenity as well. In all, it's a great option. I definitely would like to stay at this Westin again.
March 25, 2014
Rated 5 out of 5 by JZAJZA Spacious rooms
I would recommend this hotel to everyone. It is a central downtown location, with exceptional service, comfortable and spacious rooms and a all round great place to be while you are away from home. It is also close to all amenities that one could want.
March 19, 2014
Rated 5 out of 5 by Jan27stay Good client services
Hotel is clean and staff are excellent
March 2, 2014
Rated 2 out of 5 by Bookworm Amazing people but horrible bed
Chose this hotel after comparing quite a few hotels online (some of which I've stayed at before) and unfortunately was not super happy with the way things worked out. I would love to give the hotel an amazing rating because the staff was genuinely really friendly and helpful which is so rare, but after sleeping on the bed and waking up in so much pain from how hard the mattress was I literally had to go buy Advil as soon as I checked out. The street noise was also mind-boggling, I used to live downtown so I'm not a stranger to Friday night noise but there were so many sirens blaring as I tried to fall asleep it was almost comical. I chose the hotel in part because I needed to get a bunch of work done and the staff was great in accomidating my request for a desk by the window, but the chair was terrible and I had to use a bunch of pillows from the bed to make it functional. The room was super clean though and the kitchenette and bathroom were lovely (although no heated floors as one reviewer had mentioned). But seeing as I was there to get a good nights rest away from my young kids it was very disappointing to wake up feeling worse than when I went to sleep. Isn't Westin supposed to be known for their Heavenly Bed? It would also be nice to have a "spare blanket" in the room as there has been in most hotels I've stayed in. By the time you realize you need one you're already in bed.
February 23, 2014
Rated 5 out of 5 by Slammer Just right
This hotel is stylish and hip without being pretentious. I have been staying at this hotel since 2000 and have thoroughly enjoyed every stay. It is a full service upscale "chain" hotel with the hip vibe and feel of a trendy boutique hotel. Great location in the hard of beautiful Vancouver.
February 23, 2014
Rated 3 out of 5 by Hillzy49 Looking a little tired!
The hotel needs some remodelling. Two elevators, one of which broke down on our last day, just isn't enough for a Grand hotel. Requiring a SPG member to pay $15 a day for internet is out of the 20th century. The one feather in this hotels cap is it's location and that's the reason I'll come back.
February 23, 2014
Rated 4 out of 5 by Tim2926 Excellent property, but bring a power strip
Everything about this property is excellent. From the super-helpful staff, to the comfort of the facilities, views from the rooms, and design of the property. Unfortunately, though, there are no outlets at the in-room desk, making it challenging to work from a laptop while charging your devices. Yes, there are outlets in the kitchenette, on the wall in the middle of the room, and in the bathroom, but those are not the locations where they are needed. There was not even an outlet available bed-side, so my ability to charge my phone and iPad overnight while I slept, and keep it in close proximity to use as an alarm is just not doable. Bring a power strip if you stay at this property.
February 18, 2014
Rated 5 out of 5 by eLynnO Great staff
Staff was very accomodating, friendly & helpful when I stayed at the Westin. I messed up my reservation when booking online, but when i checked in staff found me a room last minute and with my SPG card I received an upgrade (2 levels up from my original booking) for a great price!
February 16, 2014
Rated 4 out of 5 by Jasonto Great hotel
In on business for two days . Great stay! Room service was great. !
February 2, 2014
Rated 5 out of 5 by bobjune excellent service, very comfortable
Hidden (dining area) staff are very attentive to your needs, initial reception was excellent for those who are not familiar with the hotel, hotel staff have been trained well to provide excellent service to all guests
January 26, 2014
Rated 5 out of 5 by brianb64 Birthday Cake
At check-in I casually mentioned that it was my wife's birthday. When we got back to our room after a dinner a small cake had been left in our room by one your staff. Nice touch and greatly appreciated.
December 28, 2013
Rated 1 out of 5 by Christina11 Disgusted and Disappointed
My spouse and I have stayed at this location many times over the last 10 years, our most recent stay on Dec 18, 2013 was sadly very disappointing. We stayed in a King Deluxe Room on the 11th floor. The cutlery in the kitchenette drawers had food stuck on them, not just one piece of cutlery but almost ALL. This is unacceptable, housekeeping must empty the dishwasher and put this cutlery away, to see the old food still stuck on all of the spoons/forks/knives and still continue to put them in the drawer for the next guest to use like that is beyond disgusting. As soon as we opened the fridge we saw hair in three different places. I couldn't sleep all night disgusted by what we were going to find next. The bathroom shower was so dingy and there were water stains/damage on the walls so we only used the separate tub. The restaurant was closed for a Christmas party so we went out for dinner, we self parked in the underground parking lot for $30/day, the front desk knew we were self parking and so did the valet but everyone failed to let us know that the parking lot is locked after 11:00pm. When we returned for dinner we waited, honked, tried to swipe our pass for 20 mins but could not enter the lot, finally I called front desk and they told me "oh it's locked after 11:00pm" and to go and ask the valet to open it for me. This was so inconvenient, it would have been nice if front desk had let us know this beforehand then maybe I would have parked elsewhere to begin with. This hotel was once nice but no longer meets Westin standards, even the snack bar was nearly empty and funny that there are no feedback cards anywhere to be found in the room, this whole exoerience was not worth what we paid at all, unacceptable and SO disappointing.
December 21, 2013
Rated 5 out of 5 by bindy 1 night stay on 13 Dec 2013
excellent hotel - service and room was wonderful. Close to downtown Vancouver area -- restaurants, Rogers Centre, shopping. Also booked a room for 3 nights for son and fiance -- they thoroughly enjoyed their stay as well. Highly recommended.
December 17, 2013
Rated 3 out of 5 by Su67 Issue With AC
Stayed in 2601 on Dec8-10. Could not cool down the room , even when I set it at 15c, which made it uncomfortable to sleep. Finally started to cool down on the last night after I turned the system off and on. Also both elevators were in incredibly slow. For a such a nice hotel in a fantastic location you should have decent working elevators.
December 11, 2013
Rated 3 out of 5 by Maverick009 Westin Grand
It was ok, but room wasn't as advertised, staff was helpful, but overall was not impressed. :-(
December 9, 2013
Rated 5 out of 5 by Atav NICE HOTEL
EXCELLENT SERVICE, CLEAN AND COMFORTABLE ROOMS AND GOOD LOCATION
November 30, 2013
Rated 5 out of 5 by SleepinVancouver Wonderful oasis in downtown shopping
Will be back soon. The room/suite was just wonderful and the staff outstanding.
November 25, 2013