Rated 4 out of 5 by JR17 The hotel is in a great location and has very nice public areas
The hotel was more "fancy" than I expected. The lobby area was great and if the weather was warmer I would have taken advantage of the terrace outside the lobby. While I didn't really get any recognition for being a Starwood Preferred Guest, I was treated very well.
24. Oktober 2012
Rated 4 out of 5 by sschladow Nice Westin with great amenities - expensive Internet
I usually receive free Internet with my Starwood stays, but for some reason this property did not honor my SPG status. However, it is our favorite hotel in the Princeton region, has free parking, great breakfast buffet and wonderful staff. They were really nice about an early checkin as we had taken a red eye to attend a funeral. however Starwood properties really have to stop charging for Internet as we are finding ourselves going elsewhere.
23. Oktober 2012
Rated 4 out of 5 by joiseyfan tacky
charging for wi-fi for a hotel of your caliber is pathetic
23. Oktober 2012
Rated 4 out of 5 by TimS Great hotel
This hotel ranks very high on my list of places to stay. There are currently two recommendations that I would make:
1. If I order breakfast by using the doorhanger in the room this never gets replaced with a new one the next day which means I end up writing on scraps of paper the next day that I order breakfast.
2. Whenever I check out I ask for my folio of my stay to be e-mailed to me. I am always asked to confirm my e-mail details - which always end up being right in the system. Somehow when the check out staff member initiates the sending of the folio from within the check out screen it does NOT actually e-mail the statement. I usually call back later in the day and when the staff initiate the send from outside the check out screen it always works. The problem is that I have to call every time after a few hours. Would be good if that could be fixe3d somehow.
21. Oktober 2012
Rated 4 out of 5 by tpwmd Great; except
Awakened @ 2 am by very loud and drunken shouting. I had to get up @ 3:15 anyway, but other guests were bothered. I heard knocking on the door where all the noise was coming from and a request to hold down the noise from another guest.
17. Oktober 2012
Rated 4 out of 5 Clean nice hotel
Conveniently located along highway. Has a number of shops around the hotel. Clean and well maintained.
15. Oktober 2012
Rated 4 out of 5 by NYCgirl Great stay
Great weekend getaway. Staff helpful
9. August 2012
Rated 4 out of 5 by Sunnynomad Nice
I was able to use the facilities on this trip, but The pool area ran out of towels. The lady at the desk left the pool area before fresh towels were delivered, so I had guests asking me where to find them...30 mins later towels were left in a bag on the floor. Not easy for other guests to find them that way. Staff should be made aware that their voices can be heard through the doors. Conversations at 7 am should be kept at a minimum.......
8. August 2012
Rated 4 out of 5 by basa24 This hotel has splendid features.
Our suite was spacious, well equipped and well lit. We also enjoyed the bed and the pillows. The people at the front desk were nice and helpful, but the safe proved to to be unreliable.
The toilet also didn't flush well, bec. of the poor water pressure.
5. August 2012
Rated 4 out of 5 by MLM08540 Staff is great, friendly and upbeat
Staff makes this hotel worth staying in. Hotel itself is average. Bathroom shows wear and could use a redo, sound proofing and lighting are both terrible.
4. August 2012
Rated 4 out of 5 by RoadWarrier99 Quiet respite at Princeton
Very pleasant respite from a difficult time at the Princeton Medical Center....location is terrific, setting is quiet and staff were excellence.
31. Juli 2012
Rated 4 out of 5 by Nikita not so westinish Westin
if you will switch the brand at this property to Four Points it will be proper, as this Westin does not have what usually Westins have: SPG lounge, kids club etc.
Hotel has good helpful staff, spacious bathrooms, Westin comfortable beds and showers. (What else hotel needs)
But poor breakfasts, poor SPG recognition and unacceptably low quality of water at swimming pool.
7. Juli 2012
Rated 4 out of 5 by lst201 Nice hotel, good location
We spent a family weekend in the Princeton area and were happy with the hotel for the most part. The hotel was clean and the staff was friendly and helpful.
The only reason I wouldn't stay here again is the pool. If you travel with kids, you know how important the pool is. It was OK that the pool was small and ridiculously shallow. The problem was the ongoing swimming lessons that took up half the pool. We tried to swim on 3 different occasions and the lessons were going on every single time, for the whole time we were there. I tried to keep my kids out of the way, but it was really a bummer.
16. April 2012
Rated 4 out of 5 by blondebass Comfortable and Clean
Overall, the experience was excellent. In the room, there was no hand soap which seemed odd, though they did provide bath gel. Otherwise, all was fine.
12. Dezember 2011
Rated 4 out of 5 by Ottvantor Bed comfort great, restaurant food superb but service slow
Stayed last week and enjoyed it. Room and bed were superb, I eat only vegan food and the quality was fantastic. I mentioned to colleagues that the dinner I had was one of the best vegan dinners I have ever had. Service was very friendly in the restaurant but quite slow though at breakfast time even with only a few people in the restaurant. At dinner I did not have this problem. The wait staff made assumptions that everyone at the table wanted only 1 bill for the whole table without asking. Otherwise great stay.
11. Dezember 2011
Rated 4 out of 5 by seriousrower nice folks, poor food
This Westin serves business travelers and we arrived Friday at 5 pm, just in time for the arrival of hundreds of mini-cheerleaders. Hectic scene, front desk was not staffed to handle crowd. They did well to get us checked in. Enjoyed coffee in the room Sat morning but on Sunday there were no cups and no coffee. Housekeeping slip-up. So we went
to Breakfast and were very disappointed. No menu choices, only a buffet of cold eggs and rock hard french toast. The table was so unstable that everything spilled when we tried to cut through the toast--steak knives might have helped. Probably not the experience Westin wanted us to have.
16. November 2011
Rated 3 out of 5 by ey62 messy room
when i entered the room - all the doors and drawers were open - and there was no blow dryer in the room - had to get it delivered after my shower the next day when i noticed.
1. März 2014
Rated 3 out of 5 by Weary53 The hotel would not extend my stay. Very disappointing
All flights were cancelled yet the hotel would not extend my stay. Luckily I found a room down the road. Very poor response from a hotel for a person who travels weekly and needs to know they can find a place to stay when the weather gets ugly
6. Februar 2014
Rated 3 out of 5 by BikingJunkie Barking dog
We checked in early hoping to take a nap before heading out to our New Year's Eve plans. Unfortunately, there was a barking dog somewhere on our floor. I spoke to the front desk but was told they couldn't do anything about it because I didn't know what room the dog was in (was I supposed to wander to floor listening at doors?!?!)
I was also disappointed to have been put in a room directly across the hall from the ice machine.
Overall the room did what we needed it to do. It wasn't anything special, but it also wasn't so bad that I won't stay there again.
2. Januar 2014
Rated 3 out of 5 by NJTurnpike Great location, but...
Perfectly located, and the staff was quite nice/helpful, but our stay was marred by a series of small problems. There was no hot water, one of the two rooms we reserved was not made up after the first day, the lobby Starbucks was closed, and they burned a breakfast.
29. Dezember 2013
Rated 3 out of 5 by hotelstayer1 Meeting rooms were not adequately temp controlled
Froze at some points, too hot at other. The service was hit or miss- why would the cleaning staff clean the bathroom shortly after the meeting started- it should have been done prior to the meeting. The staff were disruptive when cleaning away the break food. when you know the meeting will break for lunch, why not just leave the morning break items until lunch instead of disrupting the meeting..
Not decaf coffee in the sleeping room.
25. Oktober 2013
Rated 3 out of 5 by beachbumra Not what you would think of a westin
Just stayed in this hotel last Friday night with my wife on may10th for her birthday. Everything seemed to be a nice hotel but when we got into the room the frige still had stuff in it from someone else and the bathroom wasn't that clean.
The kicker is the walls are paper thin! Yes you could hear a person do everything. Me and my were rudely woken up at 6am on a Saturday from a persons tv next door. My wife spoke to the front desk that morning checking out and promised her 1000 points for our inconvenience but they haven't done it. I hate hotels that promise but never deliver. This hotel isn't worth the overall money of a westin.
16. Mai 2013
Rated 3 out of 5 by sp79 Given a different room than booking
When I booked this hotel, I had reserved an executive business room with a king bed. After checkin, I get to my room and find out that, they had instead given me a standard double bed. When I called the frontdesk of the mistake, it wasn't a mistake on their end. They really did give my room to someone else. I was dumbfounded at how this could happen. They also didn't refund me the difference. The next day, they put me in the proper room. No apologies nor reconciliation. That was the last time I stayed at this hotel.
15. Mai 2013
Rated 3 out of 5 by IronmanRudy Need to work on the small things
The thermostat in my room blew cold air even though the thermostat read 70. I called and maintenance came in to do a repair. They did something to make the heat come out warmer. After going to sleep, I awoke in the middle of the night sweating buckets but did not want to move to another room in the middle of the night. If the hotel is not at full capacity for a night, they should consider an immediate move to a room that 'works' , subsequently addressing the maintenance issue in the problem room during the next working day.
The coffee shop needs a second employee during peak hours as well. There were six people in line with one person taking care of orders while also trying to handle the register.
17. April 2013
Rated 3 out of 5 by Rachel85 Clean and Quiet
My husband and I had a nice time, especially because the rooms were clean and the bed was comfortable. The night we arrived the elevators were out of service, but the staff didnt acknowledge anything and just instructed us to carry our bags up the flight of stairs. If you are in the princeton area, the Westin is definitely a nice option.
1. Januar 2013
Rated 3 out of 5 by Gadgetman Just OK - needs some updating
Generally ok though a bit less than Westin standards relative to others i've stayed at. Seems just a bit tired. No need for major remodel as others suggested, just surface updates like new carpeting. Stains and worn in both hallways and rooms. One of the elevators also was real clunky. Lobby and restaurant area was fine. Service was pleasant.
10. Dezember 2012
Rated 3 out of 5 by VPuccio The rooms need cleaning
Shower caulk shows signs of mold
Shower grout is discolored
Toilet has brown rust stains
The furniture has not been moved to dust
The comforter had a stain
VERY VERY POOR
10. Dezember 2012
Rated 3 out of 5 by MickiZ Very Disapointing
We were very disapointed at this hotel. Our room had paint pealing off the ceiling in the bathroom, black mold in the corner of the tub by the floor, thin walls so heard neighbors. The wallpaper in the main room was stained and pealing in areas. The parking area far from front desk.
21. November 2012
Rated 3 out of 5 Good hotel, poor execution
Stayed at the Princeton Westin just before hurricane Sandy. This is our second stay, came to visit our daughter at Princeton. This hotel has all the makings to be a very good hotel, but the staff execution and management planning was obviously lacking. We were given access to the free coffee and continental breakfast on the 6th floor. There were no signs directing us to it when we exited the elevator. When we found it, it turned out to be no bigger than a closet, 5 woman in bathrobes completely filled the room, they proceeded to touch every piece of food, then broke the coffee machine. Went downstairs to the coffee bar and paid for two coffees. When we returned from our day at Princeton at 6 PM, the room had not been cleaned. Upon inquiry, they responded that we had put out our "green" card on the door – not true. So, we were invited to wait in the bar and receive a free drink. The only waiter, ignored us and only provided drinks after the front desk intervened upon our request.
All of these issues could easily be solved with better management planning and execution. We'll come back, but our expectations are significantly lower.
1. November 2012
Rated 3 out of 5 by Hiking4ever Any further away!
Even though I am an SPG member I had the room that was furthest away from everything. It was quicker for me to go out the fire escape and come back in the bar area than walk to the elevator.
2. Oktober 2012