Rated 3 out of 5 by Marine2691 Birthday Party
Over all experience was ok to good. price for the room was great for the area. club level room was great. club lounge was not realy a lounge. couple bags of pretzels, granola bar, and some soda. A little offended at the bar staff. i met some friends at the bar. I didn't even make it fully into the bar. had a redbull in a glass of ice when i came down from my room. i was asked to leave the bar with my drink. after that it was still difficult to get a drink from the bartender. very over priced drinks.
the breakfast buffet is just ok. you can go to Bob E around the corner and get better food at a better price.
the "incidental charges are rediculousl Incidentals per night where more than the actual room charge per night. Nothing was charged to the room, but be prepared to initialy pay 2 1/2 times your rate. my room was $100 per night, incidentals was 140 per night on top of that. (yes i will get that back, but that's not he point)
February 10, 2014
Rated 5 out of 5 by georgia2013 Feb 2
Comfortable bed..excellent breakfast...great staff
February 5, 2014
Rated 3 out of 5 by NickP Very nice and comfortable
I have stayed here many times and the hotel is very nice and the staff generally very pleasant and welcoming. The rooms are extremely comfortable and rather large. I recently had an iffy experience with dinner and breakfast at the restaurant. The dinner was marred by service that was inept and haphazard. The food is rather expensive and so are the drinks so you would expect service to be exceptional. That was not the case. Although the restaurant had only 4 tables when we arrived and 2 wait staff were working, it took forever to get our drinks and appetizers. When the entrees arrived no one had bothered to clear the table of the empty appetizer dishes. The staff with dinner plates in hand waited for us to move our plates to make room for the entrees. No bread or butter was offered. We overheard at an other table that they do not offer it but we saw a table with rolls and butter. We ordered desert and it took 20 minutes. It was amateur hour at this restaurant. Dinner was very expensive at $20 plus per entree and $10 plus per appetizer. A martini cost $14. At breakfast the buffet food was not very warm, though the selection of food was quite good.
January 27, 2014
Rated 3 out of 5 by mt56 convenient and standard
overall we had a good experience, but the hotel was remarkably understaffed. the restaurant could not handle its business on friday evening -- we waited nearly an hour for food for dinner. room service also took nearly an hour for lunch the next day. also you should not have breakfast order hangtags in rooms that say breakfast can be delivered at 6 if the service doesnt start until 7. slight moldy smell in bathroom.
January 21, 2014
Rated 2 out of 5 by Bigjenks Front desk was rude
Had to wait 2hrs for a room, staff didn't apologize had to call spg. Too get a room
Staff never apologize for the inconvenience .
The heat wouldn't go down below 75 degree woke up sweating couldn't go back to sleep.
January 18, 2014
Rated 5 out of 5 by James777777 Megan Front Desk Staff
I would like the management to recognize an outstanding employee Megan. On a past stay she was so kind to me. I had an ear infection and was badly in need of medical care. She went completely out of her way to help me. Thanks again Megan! Kudos to your kindness and professionalism. Megan works the front desk diligently and caters to the needs of the guest. Thanks again!!!!!
December 16, 2013
Rated 5 out of 5 by Dazz Great Hotel
Great hotel would stay here again.
December 12, 2013
Rated 4 out of 5 by DesignerGuy Frequent Guest at BWI
I stay here often when in the area. Fran in the Concierge Lounge is great in evenings and always so considerate. It's year end and I need to give her a shout out!
Check -in was "ho-hum" and asking for my printed receipt at check-out was the same.
Not much energy at the Front Desk.
December 12, 2013
Rated 2 out of 5 by Jerryis1 WESTIN BWI 2 DEC 13-5 DEC 13
First, I knew the WESTIN BWI experience was going to be dreadful when I was informed upon checking in I could not have a room on the 7th floor, Executive Club Level (ECL), although I resversed a king room on the ECL 7th floor one week prior. Had I known my reserved room would not be available, I would not have stayed in WESTIN BWI; or, had I been contacted prior to my arrival my reservation could not be honored, I could have made arrangements for a king room on another floor. Instead, I was assigned a room on the third floor that had greasey fingerprints on the ceiling, the carport is in poor condition, 2 uncomfortable double beds, when one flushed the toilet it vented through the bath tub/shower drain, the shower curtain was of insufficiant length and width (too short and not wide enough) the refrigerator did not get cold and shuttle buses, WESTIN and Northrop Grumman, blocked the entrance to the loading and drop off area of the hotel.
I am very displeased with WESTIN BWI. Management needs to get out and about throughout the rooms to ensure they are each in excellent condition, ensure the room reserved is what one receives when one checks in and ensure Shuttle buses collect and discharge passangers only and not block the loading/discharge zone.
December 6, 2013
Rated 2 out of 5 by TJPDVM No Soap
Arrived at 9:15PM and found no soap in room. Stopped by front desk and asked for two bars and would stop by after dinner for the soap. !0:15 PM front desk said no soap was found and housekeeping would have to bring some. After an 8 hour travel from West Coast waited only ten more minutes and called front desk to cancel request as I was not in the mood to wait for my soap to arrive. Shampoo for soap is not exactly the way to end a long travel day. Come on man. By the way no soap hanging on door next morning, shampoo to start the day. Come on man.
December 5, 2013
Rated 2 out of 5 by mprock A Bit Disappointed
The BWI Westin is a very nice hotel but I have a problem with the services provided. I paid extra to be on the Executive Club Floor which would have provided access to the Executive Club that would have included free internet access; among other amenities. However, during my stay the Executive Club was not open requiring me to pay for internet access and no club to relax in. I am not sure if I will stay at Westin again if I am paying for amenities that are not available during my stay.
December 3, 2013
Rated 2 out of 5 by badexpereice1 Room was not cleaned
I have stayed at your hotel previously so was shocked by this visit. When I went to shower, I found the soap and shampoo has been previously used and it appeared that the bathroom had not been turned over. I wondered if the rest of the room had not been turned over either. I spoke with a manager who appreciated my feedback but did not even offer any sort of compensation for having stayed in a used room. Very poor customer service if you ask me.
December 3, 2013
Rated 5 out of 5 by KL92024 Quality Property & Good Value
I was surprised by how nice (and modern) my room was. There is a full, open gym along with pool area. There isn't a lot around the location as that's where many hotels around BWI are located. Plenty of parking, quick check in and decent breakfast options. Overall it was much nicer then I expected for the discounted price I paid. I'll stay there again if I'm in the area.
November 16, 2013
Rated 5 out of 5 by AdamH A step above the rest
Honestly, I'm pretty close to Lifetime Platinum, so I've stayed in a ton of hotels, and I’m rarely surprised/delighted.
The Westin BWI surprised me, not with anything over the top or outlandish, but with a simple, relentless focus on nailing the small details and slightly exceeding expectations at every turn:
• The shuttle driver was polite and naturally conversational—nothing was forced.
• Check-in was smooth and friendly.
• The room was clean and nice.
• The Club Lounge was open and inviting, and the food was surprisingly exceptional, both in the evening and at breakfast.
• My group’s meeting space was large and had some unexpected features.
• The lunches were exceptional, complete with sizzling hot plates and beautifully presented sides.
Westin BWI is not an exceptional experience because the team tries to provide some sort of over-the-top service. They just do the right things right, and I thoroughly appreciated that.
November 14, 2013
Rated 4 out of 5 by reend Oh the room
The meeting I attended at the hotel was run seamlessly by the staff and it was a wonderful experience.
On the surface, the room was beautiful and clean.
All the lamps were unplugged so I was crawling on the floor looking for cords and outlets so I could have light.
The refrigerator never got cold.
The toilet seat slipped sideways.
Instead of a heavenly mattress, one of the beds had a plastic cover on it with a sheet on top. Never in all my years of travel did I encounter that!
I firmly believe this was just a blip and that my experience is not the norm.
November 10, 2013
Rated 5 out of 5 by sromano Great Stay!
The staff was very friendly and professional. The gym was nice and parking is free which is always a plus!
November 2, 2013
Rated 5 out of 5 by BrooklineRob Great from the moment I walked in the door
This Westin staff is exceptional. Great place for interviews.
On my last visit I booked on line but did not complete the process and did not have a room. The young women at the desk was exceptionally courteous and just plain patient with a weary traveler. Great property and wonderfully friendly people
November 1, 2013
Rated 5 out of 5 by jackie47 this hotel nice stay
very nice everyone so nice room very nice the hotel is so pretty you are mins from the hobor were everything is and ten mins from the mall
October 22, 2013
Rated 4 out of 5 by RB44 Nice but internet...
WiFi was down during stay which gave me the opportunity to enjoy the surroundings
October 18, 2013
Rated 3 out of 5 by Mark72NC Just ok
Not even close to the best Westin I've ever stayed at. Housekeeping staff rarely serviced the room prior to my return in the early evening. Club lounge is a joke. Bar staff not friendly or attentive.
October 15, 2013
Rated 3 out of 5 by edval Broken Shower
Shower did not work in the room. Daughter was taking a shower and the drain was all backed up. Had to wait for over 1/2 hour for staff to come. This was a real inconvenience as we were late for our appointment.
October 14, 2013
Rated 5 out of 5 by pooluser lovely hotel
Comfortable, quiet, large room; attractive lobby and conference rooms; excellent indoor pool.
I plan to stay here again, when I need a hotel in the area.
October 13, 2013
Rated 5 out of 5 by SusanBee Excellent rooms!
Loved the bed - linens were lovely and mattress was super comfortable! And the dual-headed shower? A wonderful surprise!
October 3, 2013
Rated 3 out of 5 by mbrown26 Felt like I was in a cave
The hotel staff are all very nice, and the food was delicious. But the entire time I was there I felt like I was in a cave! It is so dark. I turned on all the lights in my room and ti was still dark. Having dark walls and dark brown carpet doesn't help. To make it worse, the guest rooms don't have any good mirrors with lighting. There's a full length mirror in the room, but no light specifically by that mirror. The lighting in the bathroom is low, plus the mirror is far away from where you stand. Also, the lighting in the bathrooms by the meetings rooms was also horrible. Seriously felt like I was in a cave the entire time I was there.
October 3, 2013
Rated 2 out of 5 by Cali65 Six Day Stay
This hotel is not something Westin should be proud of. I stayed for six days starting on September 18th and departed on September 24th. The first two days were fine but starting on the weekend things went downhill fast.
On Saturday my room was not touched all day. I came back to dirty towels still not collected, bed unmade, trash not collected etc. Not something you want to see after a long day. I called down to the front desk and they said they would send someone up immediately. After 30 minutes I went down to the front desk and asked for towels and told them no one had been up to take care of things. They said they were sorry, gave me towels and that was that. 15 minutes later the housekeeper came and said she was eating when she got the call. She proceeded to ask me to empty out the coffee maker and hand her the trash. She then took the dirty towels and placed them on the cart with a pile of clean towels. Ewww! Somehow discarded furniture appeared in the hallway with chair pillows thrown on top. That remained in the hall until Monday afternoon. Dirty trays from room service were also left in the hall for two days. It's was like the staff left for the weekend and didn't return to work until Monday afternoon. (I actually took pictures of the discarded furniture etc. because I knew a picture speaks louder) I forgot to mention I was staying on the 7th floor which is Club Level. The Club Level lounge was piled high with dirty plates and utensils and tables were left uncleared. All in all, I felt like I was in a two star hotel. I voiced my concerns at check-out and they did offer me points. I declined. The staff at this hotel are just taking up space if you ask me. Westin Corporate....do something please!!!!!
September 25, 2013
Rated 3 out of 5 by mbp1970 Good but not Great
The room itself was clean. The hairdryer in bathroom literally was falling apart and the coffee maker didn't work. Overall experience was good but not great.
September 25, 2013
Rated 3 out of 5 by Verified Reviewer Price Shop
Hotel is very nice. Stayed 2 nights for a weekend. Down the street other family members stayed at just as nice of place with free internet and free breakfast. the detriot Lions were in this hotel so it should go to show how expensive it is. The room was expensive enough that it made you shy away from doing or eating anything else in the hotel. Very nice atmosphere and room but you will pay for it.
September 23, 2013
Rated 5 out of 5 by Redman2 Excellent
It was a great stay, totally love the experience, will look at Westin hotels first from now on.
September 22, 2013
Rated 5 out of 5 by 2Bcame1 Very comfortable, clean, and convenient!
Enjoyed our overnight stay at the Westin BWI. We stayed here the night prior to our early morning flight from BWI. The hotel was very convenient to BWI and had parking and shuttle services. The room was an amazing corner unit (601) and had great views. The hotel has a lot of amenities for guests including a gym, pool, and onsite restaurant and bar with outdoor areas. The front desk staff were friendly and check-in and out was a breeze. The room was exceptionally clean, comfortable, and luxurious. You do have to pay for Wi-Fi which we feel should be included. Price was reasonable for this upscale hotel. We would highly recommend this hotel for your next stay and we would stay here again, definately.
September 8, 2013
Rated 1 out of 5 by PhilliTraveler Complete disappointment
We stayed at this hotel before and were quite satisfied. This time was absolutely the opposite. We made our reservation over the phone directly with the hotel. We were convinced to take a room on the club floor for a higher rate. We were told we would receive free hors d'oeuvres & breakfast in the club room on our floor and free wifi. We checked in around 5 and went to our room figuring we would have a snack in the club room before dinner. Imagine our surprise when we found a sign outside the club room stating that the club room closed Friday morning and would not reopen until Monday. This is the normal weekend schedule. Back in the room we could not connect to the free wifi. We stopped at the front desk to find out what was going on. When we complained the front desk clerk explained that the club room schedule was normal policy, but we could have the buffet breakfast in the restaurant and that the wifi was a problem because they were switching Internet carriers and did not have Internet on our floor. We were welcome to come to the lobby for free wifi if we liked. When we complained that we were receiving none of the amenities promised for our higher rate, she agreed to reduce our rate to $129. We agreed. Back in our room after dinner, we needed to call down to the front desk to ask a question. Neither phone in the room were working. I went down to the front desk again and spoke to the same desk clerk who confirmed that the phones were in fact not working due to their problems switching Internet carriers. I could not believe it. How could anyone in good conscience put guests in a room with no phone access? What if a guest didn't have a cell phone? What about an emergency? Upon check out the next day, I again spoke to a desk clerk about my concerns. His reaction was 'I appreciate the feedback.' No attempt was made to salvage the hotel/customer relationship. The icing on the cake came when a nice couple checking out behind me overheard my complaints and said that they had made their reservation online for a non-club floor for less than half of what I paid for my "upgraded" experience.
It is clear the hotel was aware of club floor policies and deficiencies when they 'up sold' me a room on the club floor. I was misled. It is clear that the front desk staff was also aware of these deficiencies when I checked in, but was not told. It is clear the Westin-BWI is only concerned with taking as much of my money as they can get. No one is concerned with integrity, safety or the customer service relationship. How sad.
September 1, 2013