Rated 5 out of 5 by PBTraveler Great Resort!
We stayed at the Westin Monache for one night after spending the day at Yosemite. I have stayed at quite a few hotels over the years and must say that the Westin Monache was outstanding. The room was large and comfortable. The bathroom was also nice size. We also had a microwave in the room, which was a really nice touch.
I would highly recommend this resort.
July 26, 2012
Rated 5 out of 5 by Chombawomba Fantastic Family Vacation!
We stayed as a family with a dog in one of the two-bedroom suites with a full kitchen. It was wonderful! We so enjoyed everything at the Westin Monache Resort: comfortable, clean rooms; friendly staff; pet friendly environment; location; staff and breakfast at Whitebark. This was our best family vacation ever -- THANK YOU! We can't wait to come back!
August 6, 2012
Rated 3 out of 5 by Xin222 Dismissive front desk
Typed on cellphone. Sorry for typos.
+ nice and clean room.
+ very fun bar in a ski town
- asked for Westin workout delivered before arrival. And the front desk took a note but did not care to do so.
- once checked in, had to phone to get the Westin workout. And delivered in the wrong size.
- no spg member recognition what so ever.
- very disappointing experience at the front desk during the checkin process. No beverage was offered. Had to ask for spg welcome gift.
June 29, 2014
Rated 5 out of 5 by desert21 Beautiful hotel, excellent location
The hotel was beautiful and very centrally located. The rooms were comfortable and remarkably quiet given all of the fun events taking place in the hotel and nearby vicinity.
July 21, 2014
Rated 4 out of 5 by Laurallynhunt Lovely spot, employees lacking
Loved your property and the location to the Village. One thing that was concerning throughout the stay was the lack of your employees having a "yes" attitude or a "can do" to situations. We only stayed once and there are three separate situations:
1. upon arriving at the resort we got out of the car and loaded up our bags our self, which was not a problem since i assumed the valet was busy. When we were entering the front door I asked a valet if he would park our car and he told us we could self park. When i asked if valet was an option he said yes, but said we could also self-park. This was a little irritating because we had already unpacked our own car and were eager to get checked. It would have been better if he had just valeted the car.
2. On my online reservation i had indicated i would have my pet with me and would like the pet bed in my room. Upon arrival they asked if i would like the pet bed in the room. Again this was attention to detail, why have me fill out the information if it is not going to be acted upon. What would have been better is to put the notes in the reservation about the pet bed and to tell me upon check-in that it is being sent up.
3. On saturday morning when we were checking out there was no one at the front desk. I heard chatting in the back and then an engineering employee came to the front desk. He saw me standing there but i had to ask him to get someone to check me out. When the front desk agent came out she was pleasant but then had to get another employee when i asked for change.
Love the location and amenities in the room. Did not get a chance to try the food but the menu looked amazing. Would try the location again but would like the staff to be of the same level as your resort.
July 28, 2014
Rated 5 out of 5 by Titou2paris Great hôtel and great staff
Just had a great stay at Westin Monache Resort, Mammoth. The staff was very helpful With all ouf requests. Room was splendid and so comfortable as usual. Always a pleasure to come to Westin ! Thanks.
July 18, 2014
Rated 5 out of 5 by mb97 Relaxing Stay
Thanks for the clean and comfortable stay. I was very relaxed!
July 21, 2014
Rated 5 out of 5 by retired2012 Westin Monache, MAmmoth Lakes, Ca
The hotel is beautiful and in a great location. The room was well equipped except the lighting, especially in the bathroom, was poor. It was hard to put on makeup when you can't see yourself in the mirror. The restaurant was exceptional and the staff very friendly and helpful. The only exception was when you needed items for the bathroom then they were a little slow. We had a great view from our balcony and a very enjoyable stay.
June 30, 2014
Rated 4 out of 5 by CT29 Perfect for the area
Being a busy holiday weekend, the staff here really went out of there way to make sure everything was done flawlessly. When they ran out of water in the tiny shop the front desk had bottles sent up to our room. Very nice touch. COuldn't get a late checkout though due to occupancy. Staff was great. 1 flaw was that we waited 15 mins for a table for breakfast to then be told it was $26 per person buffet that we didn't want. Ohh and $8 dollar latte, reallY!
February 20, 2012
Rated 4 out of 5 by ivangj Family Trip
Great trip. Very attentive staff. Rooms are clean. Kids felt very cozy. Room seemed dark but that's because we arrived in the afternoon and we got the sun in the morning. Lovely. We had problems with our room keys malfunctioning and the staff was on it without prompting. Someone approached my wife, apologized for the inconvenience and had someone come and check the door. It was probably us leaving the keys near our phones!
June 30, 2014
Rated 5 out of 5 by Mariposa perfect location
We very much enjoyed our stay here. The prime location very near the shuttle bus station and The Village worked very well for us.
July 18, 2014
Rated 4 out of 5 by RJNS Wonderful Village hotel.
We stayed in a 1 bedroom suite on the top floor. Very clean, beautiful room with a great SE view. The staff were very friendly, gave us lots of activity recommendations. Central location to the Village and lake/mountain park bike trails.
I would definitely recommend this hotel if you want to be at the Village. We preferred the restaurants/shopping at Old Mammoth Road/Minaret Village so we drove quite a bit, but this was our first summer stay in Mammoth and wanted all options available right outside the door. Be aware, the Village Gondola is closed in the Summer, which we found out from a valet attendant.
There were a few minor complaints I have about the room/hotel: the heavenly bed was definitely plush, but a bit too soft for my liking; there was a DVD player in the bedroom, but no DVD library offered, pay per view movies/some cable channels only; the bike rack was very limited, only holding about 12-14 bikes, the rack was pretty full and we often had to "untangle" from overlapping handlebars; finally, not the hotel's fault, but on our last night there was a woman screaming and people running down the hallway for several minutes, not what you'd expect in a resort like this.
July 18, 2014
Rated 5 out of 5 by AlDeb54 Excellent Service from the Staff
The staff at the Westin in Mammoth Lakes went out of their way to make our stay memorable! The car was there quickly each morning and evening, the luggage was delivered to and from the room promptly, the ski package was all set when we got there, they offered a late checkout to enable us to ski on Sunday morning before leaving. Even our dogs got treated with care! It was a special weekend and we truly enjoyed our Westin visit! Thank you!
January 18, 2012
Rated 4 out of 5 by Irvjud10 Our favorite place to stay in Mammoth!
It's always a pleasure to stay at the Westin Monache. It always meets all our expectations and the staff is friendly, helpful and very knowledgable.. We love the food at the Whitebark and our dog is welcomed. it's our fave !!!!
August 12, 2012
Rated 5 out of 5 by LFinSD Wonderful location and friendly staff
The central location is great. The rooms are spacious and the kitchenette is a nice feature. The staff was friendly and knowledgeable about the area. It was our first summer visit and we will definitely be back.
June 30, 2012
Rated 5 out of 5 by Tonino Fabulous resort
Excellent luxury hotel, great room deals, quiet rooms, and great location.
Fantastic, rustic restaurant and bar interior design.
Excellent service throughout.
Would enthusiastically recommend this hotel.
August 3, 2012
Rated 5 out of 5 by Lineman1 SCE Stay at Westin.
I Truly appreciate the hospitality of the westin staff, we had a great stay and were treated great by all . Andrew Contreras SCE Supervisor
July 14, 2014
Rated 5 out of 5 by Desertrat913 Great Service
My family stayed here last week and had a great experience. Excellent service, location and facility.
July 14, 2014
Rated 5 out of 5 by Hawaiiboy1973 5 Star Hotel with a 5 Star View
What an amazing hotel! First the snow covered mountains take your breath away and then when you reach the Hotel you are equally impressed. First Class service from the Valet and Doorman and then to the Front Desk. Theresa was waiting for me and welcomed me by name and acknowledged my Gold status. The free cocktail in Whitebark was a nice touch - and the White Chocolate Martini was perfect. I was upgraded to a suite with a kitchenette, fireplace, and a view that framed the mountains perfectly. If you are in the Mammoth area - the Westin Monache is a must!
October 17, 2012
Rated 4 out of 5 by Virginian Old favorite
With family in Mammoth, have stayed at the Westin Monache several times. Easily the best choice in Mammoth.
July 13, 2014
Rated 5 out of 5 by LarryMills Best full service hotel in Mammoth
The staff is very friendly and the service was great!
July 14, 2014
Rated 4 out of 5 by VoCguy Great Hotel in a Great Location
Stayed at this hotel over the labor day weekend. Overall the facilities are fantastic...Great location within Mammoth Lakes..liked that I could walk out my door over to the village for entertainment and restaurants. Couple of nits...One, bar service poolside was inconsistent. One night they had bar service there...the next night there wasn't any...kind of bummed as it was nice after a day of hiking to come relax by the pool and have a cocktail. the other is that the room service menu was very lite...not a lot of offerings. Since there is a kitchenette in the room I can see why this may be the case but I would like to see more choices available there. Other then that...fantastic place, great experience. I will be going back for sure!
September 6, 2012
Rated 5 out of 5 by rsp23 Sierra Getaway
If yu are planning to visit Mammoth lakes in the Sierra for skiing or summer fun, I recommend the Westin Monache Resort for your stay. It is a modern facility with excellent proximity to the gondola and town center. You can expect typical Westin attention to detail to make your stay a memorable one.
June 30, 2014
Rated 5 out of 5 by Tasha1162 Hikers with our dog
The best, all around.
We had a room situation - the heater was not functioning properly - next thing we knew we were upgraded to a larger room.
All the staff were beyond pleasant , and were super friendly to us (including my husband)!! We loved our short visit.
July 1, 2014
Rated 2 out of 5 by GD515 Surprised at the Level of Service Provided
I'm very disappointed with my stay at the Westin this past weekend. My stay started off on the wrong foot shortly after checking in and unfortunately it did not get any better.
The first night we had issues for placing an order and after several hours of trying to get a meal delivered sent the following email and have yet to receive a response.
I'm writing this email to express my disappointment with my experience this evening; I opted to write an email rather than a review because I'm hoping the rest of my stay will
Improve and I can provide a positive review.
My husband and I arrived after a 5hr drive and settled in, the first thing we did was search the room for a room service menu but after searching everywhere we called the service desk. We spoke to the service desk associate at 10:35 and was told a menu would be brought up to us the menu arrived over 20 minutes later. We tried to call the front desk before 11 but no one answered; we called again after 11pm and was then put on hold. After waiting on hold for 10 minutes I hung up and called again to place an order. Unfortunately because of the process of placing an order took so long we had to order from the late night menu which is very limited. Sarah the associate who took our order stated the food would arrive in 20 minutes nearly an hour later our food still had not arrived after calling the service desk again the woman who answered apologized and stated she believed someone forgot the order and she would look into it for me. At 12:40 and two hours of trying to order we still have not received our meal or a call back from our the associate looking into our dinner so I called again. The associate who answered seemed frustrated I called again and basically stated I had no food coming because dinner isn't served after 10pm. So basically we've spent the last 2 1/2 hours waiting for food that will never arrive.
I'm applaud with the service we received and even more surprised. Whenever my husband and I travel we always stay an SPG Resort because of the high quality of service we receive ,the Monache does not fall into that category. Unfortunately our experience this evening at the Monache is by far the worst experience we've ever had at not only SPG Resorts but any resort.
The following morning I hoped things would turn around but they didn't. We set up two separate reservations for our stay so we had to check out and in the following morning. When I went to check out I was greet by an unfriendly associate who seemed irritated by the people she was assisting and to make matters worse when I asked about the charges she told me I had breakfast charges on our room, considering we were on our way to breakfast that was impossible. I advised the young lady that the charges weren't ours and her response was " but theres a charge for breakfast" I advised her again that it wasn't my breakfast and that it may have had to do with the dinner fiasco from the night before.
In any case the following day we checked out again and I was helped by the same associate who was just as unfriendly but before she assisted me with my checkout she took the time give a not so nice look to a young lady she was helping before as she walked away.
I know it might not seem like it based on this review but I am a very easy going person and because of the industry I am in I try to always provide positive reviews. I do have to mention there were a few associates that were very friendly and deserve recognition, I unfortunately did not get their names but I hope by my description they receive the positive feedback they deserve.
The associates at the Bell Desk, were always friendly and responsive.
The gentleman who checked me in the 2nd afternoon seemed to know what he was doing and was very polite.
The Hostess at the Whitebark that assisted me with my coffee order on our second morning was great, she mentioned she was new but was able to handle the rush of people and was able to smile and be polite the entire time.
I'm very disappointed about this past weekend and a little surprised that I have yet to receive a response to my initial email. I will be returning to Mammoth in August and am very sad to have to find other accommodations for my stay.
July 21, 2014
Rated 4 out of 5 by Complete1 The hotel was comfortable
The staff were professional, the room and hotel were clean, good proximity to restaurants and sight seeing locations
July 5, 2014
Rated 5 out of 5 by Narine40 Great hotel!
We have been staying at the Westin Monache for a few years now. The experience has been great every time. We look forward to coming every year.
July 2, 2014
Rated 4 out of 5 by Robert12345 Note on driving directions
I just wanted to give you a note regarding your online driving directions - You state to proceed west on CA-203. Please add that when CA-203 turns right in town - GO STRAIGHT.
(Otherwise you will never find Canyon Drive and not find the hotel.)
June 26, 2014
Rated 3 out of 5 by 1327 Check in-out stuff
This hotel location is convenient, it good & clean. problem is with stuff in front desk..
I arrived as gold member of SPG. with two night reservation plus one additional night as option. reservation was for a suite.
we have been assigned in to a very tiny studio
My request for having a suite, remain with very unpleasant attitude " you have to be up grade for suite and it cost more)!!!
At the end we decided not to argue & use our last day of stay, in another facility we found very convenient.
Saturday June 28 I called front desk to let them know, we will leave on Sunday.
Sunday at 7.00 I am doing check out, from desk representative: Barb..."you need to cancel your reservation 24 H ahead"
answer: I called yesterday, Barb: there is no note that you called, she has to do her job right.
sorry I did my side, 7:20 still she is looking by going from one computer to the next.
No, there is no note, sorry.
Do you know, why we leave? because of your attitude!!! is 30 min I am waiting for check-out.
Barb... sorry I do my job,
I am sorry too, Shall I leave or you are going to finish the check out.
7:40 I got my bill !!!!!!
June 30, 2014
Rated 5 out of 5 by Chere12 Fantastic Hotel
My family and I stayed at the Westin Monache Resort for 2 nights. We absolutely loved this hotel. We stayed in a one-bedroom
suite. It was perfect for our family. We especially loved the privacy of having our own room. We will definitely stay here again.
June 19, 2014