Rated 5 out of 5 by Traains69 Best place to stay in San Diego
Rooms are always great. Staff is always above & beyond. Melissa (hope I spelled it right!) at the check-in was so super nice & helpful. Roxanne who tidied my room Sat. was extra helpful & very pleasant. The time before when I stayed and forgot my cell charger a lovely young lady in housekeeping lent me her personal one for the night, now that is above & beyond. Concierge Molly helped my hubby set up a romantic horse carriage ride, which was awesome. I stayed at the more expensive hotel nearby only to be very disappointed in the suites cleanliness & working condition. Since then Westin @ 400 Broadway is the only place I will stay when visiting San Diego for business or pleasure. Also within walking distance of many great eateries.
October 14, 2012
Rated 4 out of 5 by ASalk Great staff, great location
A pleasant stay, from start to finish. Yes, the room was in need of some updating and minor repairs, but that's the only drawback I can think of. The Heavenly bed was, as always, heavenly, which is where my priorities lie when traveling. Every staff member I encountered, from check-in, to room service, to the airport shuttle driver, was friendly and helpful and exceeded any expectation I could have had. The location is perfect for wandering about the city on foot, (which I did) and near to several of the touristy trolley stops (which I happened upon).
May 8, 2013
Rated 2 out of 5 by MrRC Early Morning Constructin = No Sleep & Free Internet...I don't think so!!
I recently stayed at the Westin on Broadway in San Diego over the weekend because I had a Christmas Holiday Party at a different hotel Although after my stay I wish I had stayed at the Hotel (although they were sold out) or the other Westin which was a few blocks away...I purchased a web deal for Cyber Monday. The deal was great but nowhere on the website did it say there would be construction throughout the bottom floor of the hotel. Everything was taped off, and the whole Hotel was incredibly unappealing; Not to be extreme but because I am also going thru remodeling at my house, but we stay at hotels for comfort away from home, and this was nowhere near it.. Although the front desk was very nice, and check in was quick and easy. However I don’t understand how they thought giving us free internet would make us forget the fact or make it okay that there is construction around the hotel.. And it doesn’t forgive the fact that we had to wake up to HAMMERING and construction noises INSIDE the hotel at 8AM on Sunday. I went to be early Saturday and hoped to sleep in with comfort. I heard hammering all morning, it never stopped!! Literally from 8 in the morning, couldn’t they have waited to start working after or closer to Checkout Hours!! COMMON SENSE PEOPLE!! What kind of hotel does that. And what kind of hotel thinks that people won’t mind if we hand out free internet. Who care about internet, I didn’t take a lab top I have internet on my phone that is just as fast as the connection we supposedly got for free.. Honestly I tried to like this place because every Westin and Sheraton I have stayed at was phenomenal, and I’ve recommended each one.. But my stay didn’t go so well. I would only recommend people to stay at the Westin a couple blocks down as I’m sure they will get sleep, wont be interrupted, and won’t get some cheesy trade for the fact that you paid, stayed and got ripped. Instead of paying for the stupid internet, you should’ve gave us a free drink, or a meal, or something actually accommodating. Or you could’ve been considerate at stated on the website that construction would take place, and if it is obviously you hid it inorder to entice for more customers.. Oh and our sink had bad plumbing..The water would not go down..The bar also closed at 11:35, the waitress didn't want to help or do anything. But when I told her my in room booklet states this place closes at 12, she changed her stance..Really!!I mean come on guys this is a WESTIN!! Westin employees please do not hesitate to contact me regarding my review, or stance.. This is a true and honest review of what took place on 12/3 – 12/4; Please do not hesitate to contact me.. I am not mad, or angry I just didn’t fully enjoy my stay for the money I spent.. Thank you
December 7, 2011
Rated 3 out of 5 by hpb5309 Over the bar, nothing to write home about
To the positive:
- The room was clean, the bed was very comfortable.
- Staff were friendly and helpful
- Location was good, easily accessible
- Their go-green program was a great idea (if you opt out of a day of housekeeping, you get perks)
- no vending machines anywhere in the hotel (which makes getting a drink or snack after hours a problem).
- no room service menu in my room, nor online, and when I tried calling multiple times no answer from the front desk to even ask about room service options
March 4, 2014
Rated 5 out of 5 by zooza This hotel has great features
I had an great time while attending a scientific meeting!
May 5, 2014
Rated 5 out of 5 by ChargersFan Amazing hotel. Amazing staff
From the moment I got there I was treated like a queen. From talking to Gentle Joy at checkin to Floyd as I was leaving, I truly felt they appreciated having me as a guest. Floyd was telling me history about the building as I was waiting for my car and you can tell he loves his job. I will definitely stay here again next staycation I plan downtown. You cant beat the SPG members floor. It's on the 20th floor - views galore! Oh and the beds are divine! I never wanted to get out and I could barely make my husband leave the bed. Thanks Westin
April 18, 2013
Rated 5 out of 5 by Tracy14 This hotel has excellent customer service.
The concierge, Molly, helped us plan activities for our trip. She assisted with booking tickets, securing transportation, and ensuring our questions were answered. Then, she followed up when we arrived to make sure things went smoothly during our stay.
April 26, 2014
Rated 3 out of 5 by cowbman It's good, but...
My experience is marred by unusual circumstances. First, there was a price discrepancy I feel was not handled appropriately. Second, the morning after I checked-in the battery on the key card reader on the door stopped working. The staff was quick to send someone up to fix this, but they required someone be in the room. We had already left and had to return for this, which I felt was unnecessary. Otherwise though, the facilities (specifically gym and bedding) were very good. The location is great and staff was receptive to these needs.
November 17, 2012
Rated 5 out of 5 by JPS58 Great Hotel - Great People!
Everyone at The Westin was fantastic! Very accommodating and naturally friendly. Beautiful hotel. One suggestion when you book a room: ask for ocean view...
The wait staff at the restaurant could not be more pleasant and efficient. Juan was particularly helpful and friendly; really enjoyed meeting and talking to him. Meryl was also great at her job; they both represented the Hotel in an exceptional manner.
April 5, 2014
Rated 1 out of 5 by Traveller54321 Very dissappointed
The hotel is under major renovation, which is a nightmare for the customer. Drilling, knocking, very dusty environment, limited access to elevators. They charge full price plus 14 $/day internet connection in the room. According to website information, the renovation was supposed to finish in January 18, 2014 but it is still ongoing! I travel a lot, but never experienced such a poor conditions in 3+ star hotel. I am not a chronic complainant, this is the first time writing review, but there was no way to ignore it.
January 21, 2014
Rated 3 out of 5 by 737823 Run of the mill Westin in SD
Just completed a one night stay at this property and was reasonably satisfied. The hotel is showing its age and could use a renovation of guest rooms and common areas. Staff was friendly and professional. The airport shuttle is a great feature but be prepared to wait 15-20 minutes when being picked up at the airport.
Fitness center was definitely lacking compared to other Westin locations, several of the Life Fitness elliptical had rust and were falling apart from years of heavy usage, probably time for a replacement.
September 2, 2012
Rated 5 out of 5 by VisitorFromDC Great Staff and Location
Very pleased with facility and assistance provided by staff. Melissa was very polite and welcoming in handling check-in and check-out processes. Her enthusiasm for the area, and rock climbing, sets a positive tone for not only your facility, but Southern California as well. In addition, the concierge on duty 4/7 was of great assistance in helping me plan trip to the zoo. For the business at hand, the meeting facility was comfortable and the wireless access was helpful in allowing us to keep up with work while away.
April 15, 2013
Rated 1 out of 5 by BusTravlr527 Dated decor, overpriced
This Westin's decor is dated, the room was generally clean, but "tattered" around the edges. Internet fees were high for San Diego,and "free" lobby WiFi is erratic and limited to 30 minutes. Final charges indicated they had raised the rate $30 from the confirmation. No pool: "Under construction, but we'll bus you to another property". Food & Beverage mediocre.
Summary: There are many better properties with improved views, service, and location at equivalent price. You can do better than this property, so avoid it
May 11, 2012
Rated 3 out of 5 by Traveler33 Great service but quirky building
Excellent service. The front desk staff was pleasant, friendly and helpful.
However, I was very annoyed that the elevators weren't working properly. I had to go to the 23rd floor get off and then take another elevator to the 24th, which seemed very odd. Also the nearest ice machine was three floors down, which proved to be a bit inconvenient. Finally, they needed to change the air filter in our room. Upon glancing at it, it was extremely dirty.
The location was also not as safe looking/nice as I had hoped for.
August 22, 2012
Rated 1 out of 5 by Eddie808 Didn't change the sheets!
I spend 100-150 nights a year in hotels, so I know the bad habits of the housekeeping staff. The first thing I do when I enter a room is check the sheets. Sure enough, the ones on my bed had not been changed. I'd upload the photo I took of the long black hair in the bed if I could. When i called the desk clerk to come see, he said he couldn't. But he wasn't too busy to go outside to smoke. Westin's never fail to disappoint me. This was the only room in town, so I was stuck.
February 17, 2014
Rated 5 out of 5 by JMHPhD Excellent Stay!
I was picked up at the airport by the hotel shuttle. The driver was very friendly and courteous. When I arrived Melissa greeted me and was very helpful. I arrived early in the day so a room wasn't available yet. I went for a coffee and when I returned let them know I had to attend a meeting and wouldn't be back until the end of the day. She immediately checked for an available room and was able to get me into a room so I wouldn't have to wait. It was a great start to a wonderful four days in San Diego.
March 26, 2013
Rated 3 out of 5 by peggygal Maintance PLEASE!
Let me first begin my saying my first option of hotels is always a Westin or Starwood Property. But I was so disappointed in the Westin San Diego. We arrived at the Westin later in the evening for check-in (8pm) and they apparently gave us the last standard room however the bathroom was completely inappropriate! The tub would not drain so we were taking a bath in chin deep dirty bath water, the bathroom door would not lock and was easily opened, and it took 1 hour for extra towels and bed linens. The front desk night shift was not very accomadating at all. They offered us a "handicapped room" but 5 minutes later said it was no longer available. Let's face it the Heavenly beds are what keep us loyal customers but a little maintance and better customer service would have been nice.
August 3, 2012
Rated 5 out of 5 by Onthego3 Great hotel for business or pleasure
The staff was terrific and very accommodating to all my needs. I would recommend this hotel to business associates, friends and family.
April 21, 2014
Rated 2 out of 5 by pathoman water pressure is pathetic
You put me in a room with no hot water and little water pressure..Even after the room switch, the water pressure in the sink was suboptimal The ice machine on the floor never worked during the entire stay despite being told by the front desk that it was fixed. The food at lunch was horrible. The front desk staffing was minimal with long wait times and staff who seemed clueless. One of the worst hotel experiences in recent memory for the price.
March 4, 2014
Rated 3 out of 5 by RALPH HOUSEKEEPING POOR
WHEN WE CHECKED IN THE ROOM HAD A BURNT OUT BULB BY THE BED AND A SIGNIFICANT LEAK IN THE BATHTUB. THE BULB GOT CHANGED AFTER 2 TRIES BUT THE LEAK CONTINUED FOR THE 6 NIGHTS WE WERE THERE AND PROBABLY FOREVER. ON 3 OF THE NIGHTS WE DID NOT HAVE CLEAN TOWELS AND/OR THE DIRTY TOWELS WERE NOT REMOVED. WHEN THE TOILET PAPER WAS FINISHED A NEW ROLL WAS LEFT ON THE SINK BUT NOT INSTALLED. THERE WERE MANY SIMILAR SMALL PROBLEMS.THERE IS NO STANDARD OR QUALITY CONTROL EVIDENT. NO WAY IS THIS A FOUR STAR HOTEL.
January 27, 2013
Rated 1 out of 5 by sounhappy2 Not up to Westin Standards
I have stayed at other Westins throughout the states and this one did not compare. They put us in a handicap room, which I did NOT ask for. Told us they were sold out of other rooms (probably because they saw we booked it on priceline) We did not have the heavenly shower that I looked forward to and since it was handicap there was a huge seat in the shower in the way. The beds were not heavenly either. Just very disappointed, not sure how the other rooms add up but the handicapped room was not for us!
June 28, 2013
Rated 5 out of 5 by boston11 amazing service
I had a wonderful time during my stay at the Westin San Diego. The staff did an excellent job, and I was beyond impressed!
I wanted to particularly commend Luke, the front desk manager, for going above and beyond to clarify and address a small issue I encountered during my stay. He is a true service professional, with a keen eye for detail.
From check-in to check-out (and drop-off at the airport -- thanks, Daniel!), I thoroughly enjoyed my stay at the Westin San Diego and hope to return again soon.
January 15, 2013
Rated 2 out of 5 by Traveler284ghfskk Overcharged and Manager would not call back
I booked with a rate that included parking. The manager let me know I had to park in Valet instead of Self-Park to get Parking covered. After checking out I was erroneously chrarged $120 ($40/night x3). I called twice and was told both times the manager would call back.
Be careful of the overcharging and lack of customer service to fix it.
March 31, 2014
Rated 4 out of 5 by chifilam Cool hotel
Although my reservation was for three people and paid extra for it, I don't believe the Housekeeping was made aware of this. We have to request for extra cups, coffee, cream, sugar, etc. Additionally, there was no info provided on self-parking prior to check-in. Front desk also lack knowledge on local tours and deficit on suggestions. But, the staff are courteous, helpful, and accommodating when we brought our needs to their attention. They are very guest oriented pleasantly courteous.
September 3, 2012
Rated 3 out of 5 by Marissacal Good until checkout
I recently stayed at this property for a two week business trip. Generally I enjoyed the hotel, as I do most Westins. Hotel could use some work and general upgrades. During checkout, however, nobody offered to help or get a bell cart despite the large suitcase, two tote bags, and four suits I was carrying. Besides the woman checking me out there were three staff members standing around chatting at the front desk. Not impressed. Same problem when I waited for the valet to bring my car.
August 31, 2013
Rated 1 out of 5 by MAC2011 Customer Service just terrible
As a Gold SPG guest, I booked and paid for an Executive King Room and was put in a Standard King. I first thought it was me, but the bell boy who dropped off my stuff told me it was a regular standard. Furious, I contacted the front the desk, and she told me it was a deluxe (standard with a view), and told me if you don't like it, I can get you out of it (said with an attitude). Given her poor attitude, I asked to speak to the manager, who never contacted me.
Since I was only staying a night, I let the issue go, as I was really tired and just wanted some sleep. The rooms are sub-standard, absolutely nothing special. Would rather go to their neighboring W Hotel for sure.
First and last visit to this terrible property. Management needs to train its staff all about hotel hospitality. Totally unexpected from an SPG property.
January 14, 2014
Rated 2 out of 5 by ABW1 disappointed
We stayed at this Westin a few years ago and thoroughly enjoyed our stay. This last stay was a disappointment, completely. The fitness area was closed (we had not been told this when making the reservation or when checking in), the parking was a ridiculous price ($32) and we discovered our car was parked in the lot across the street that charged $20 for overnight parking. The A/C was not efficient, the fan in the bathroom didn't work and the walls were paper thin and we could hear every door open and shut, every knock from room service, every closet door slide open and closed but worst of all the bedding was uncomfortable. The mattress was lumpy and the sheets were so stiff they were like sandpaper. The last time we recall having one of the best night sleeps ever. Extremely disappointed. We will not return.
September 16, 2013
Rated 5 out of 5 by Piaggine48 westin stay 2/11-2/14
My experience at this hotel was exceptional. The location, room and features were great In addition the staff went out of their way to meet all of our needs and make us feel very welcoming. The restaurant staff was great especially the host, Juan, who greeted us every morning for breakfast and gave us all kind of useful information about San Diego, and our waitress, Teresa, who served us dinner at night. I cannot compliment you enough on this well run and exceptional hotel
February 18, 2013
Rated 4 out of 5 by RDnmark Great Service, Staff and Rooms
I have not experienced the problems previous reviews have had with this Westin. The rooms were at the level one would expect from Westin. They were clean and comfortable. Everything was within a walking distance - great location. The staff attention was impecable. Emily S. and Mark D. took care of our every need. I had my staff here and they were very pleased with the overall experience. People make a difference. The staff was great. Concierge staff was very informative.
August 8, 2012
Rated 3 out of 5 by bellaw Room 1703 needs attention
Towel bar in bathroom was loose and coming off wall, noticed cracked bathroom sink too. Opened closet door and it came off roller tracks, chipped wood at closet threshold. Declined housekeeping & towel exchange to save water. Made my own bed and noticed bed linens had small stains on duvet cover, which had a broken zipper. But worst of all was a 6am wake-up call, which I did not order followed by a knock on door for room service breakfast, again which I did not order.
September 30, 2013