Rated 5 out of 5 by Rambo29681 Just plain heavenly
This is the most lovely hotel I have ever visited. The valet service is timely and professional. Dustin, one of the front desk reps, went above and beyond to recommend bars and restaurants. The lobby and common areas are stunning- the indoor-outdoor concept with the firepits and Unwind program.
We were upgraded to a one bedroom suite for our celebratory vacation. Upon entry into the room, it was clean and well appointed and airy. The huge bathroom and balcony and fully equipped kitchen made it great for the friends that joined us on our trip to hang out.
The room service was delicious and shuttle service quick.
I adore this resort and would recommend it to everyone.
25. März 2013
Rated 5 out of 5 by Adam Simply stated..."THE BEST"!
Last week, my wife and I visited the Westin Verasa Napa to spend time cycling and dining in Napa and Sonoma with two other couples as our guests. We have stayed at this property at least four times prior to this visit. On this occasion, I rented three rooms for a total of 13 room nights.
While I am not generally drawn to the “superlative”, the Westin Verasa Napa has “The Best Customer Service” that I’ve ever experienced in any hotel ever..
Upon entering the hotel, every guest is faithfully greeted by energetic and polite bellboys. The check in process is fast, inviting and personal. The hotel staff, when passing in the hallways, is trained to stop and say “How is your stay?” Within a day of our arrival, most of our greetings included our names “How is your stay Mr. and Mrs. XXXXX?” The cleaning staff was invisible but always evidenced by the number of times the soap was replaced and the towels were folded.
The bar and restaurant staff were equally accommodating.
The concierge, upon our arrival, remembered us from our last stay a year earlier and acknowledged us by name when we arrived.
The General Manager spoke with us on our second, third and fourth days at the hotel while in the lobby about our stay in both the area and in the hotel.
Lastly, while this review is about the incredible customer service that one receives at the Westin Verasa Napa, I would be remiss in not adding that the hotel is beautiful. The rooms are large with high ceilings and the lobby conforms to the beauty that surrounds you in Napa.
Simply stated..."THE BEST"!
23. März 2013
Rated 5 out of 5 by Ralfinho Great location
Comfortable rooms, friendly staff and location is perfect for taking Napa Valley Wine Train (train station is within walking distance).
23. März 2013
Rated 5 out of 5 by Rancher Peaceful and tranquil near downtown Napa
This is an incredibly nice property. I spent a midweek night here with my family. Everyone loved it. I had my doubts whether a hotel so near downtown could be quiet. It is. The rooms along the river are sublime: ask for one. The well trained staff goes way beyond expectations.
22. März 2013
Rated 5 out of 5 by PBFloyd Excellent Weekend Vacation
Simple synopsis: The hotel is in an excellent location. The room (1 bedroom premium suite) was awesome. The bar staff is excellent, knowledgeable and very professional. The concierge (Eric) was the best concierge I have ever dealt with. (Extremely knowledgeable regarding tasting locations as well as local restaurants). Our experience was great and we will be back soon!!
20. März 2013
Rated 5 out of 5 by Darien28 This hotel has excellent amenities
The amenities, facilities and ambience of this hotel are top-rated. Staff members are helpful. The location is convenient. I highly recommend to anyone coming to visit Napa.
16. März 2013
Rated 5 out of 5 by BirthdayGurl So amazing!
What an awesome experience. I am so grateful for the kind and courteous staff: from the valet, to housekeeping, to the concierge. I felt like I was among friends the entire time I was there. It was so genuine and real. I've never experienced anything like that. I will definitely return.
12. März 2013
Rated 5 out of 5 by Local85 Great for a weekend getaway
Went here with my gf for the weekend (we live close in Walnut Creek) and I can say we will definitely be back. Great place for a weekend getaway or even longer!
11. März 2013
Rated 5 out of 5 by Karen1 Nice place to stay
We always enjoy our stay here when are in Napa
4. März 2013
Rated 5 out of 5 by Russ Outstanding attention to detail
Everyone exceeded my expectations.
As a facility manager for 27 years I always look at the details of the maintenance (its just me always wanting to be sure things are right). I found the maintenance was far above other places I have stayed.
We are looking forward to coming back
2. März 2013
Rated 5 out of 5 by MT2013 Wonderful time!
We stayed for three nights - two without children and one with. They upgraded our room and had a bottle of champagne and signed note from the staff congratulating us on our anniversary. We were so impressed! Its walking distance to Ox Bow market which we and the children loved! Amazing food! We woke up every morning and went to Model Bakery for breakfast which is heaven! The pool was warm enough to swim in even in February. We are already looking forward to going back.
27. Februar 2013
Rated 5 out of 5 by Action Great customer service
The hotel staff went out of their way to make sure our stay was hassle free. One unexpected nice touch was the comp water in the room each day. Most hotels drop a bottle at the begining of the stay and forget about you the rest of your stay.
25. Februar 2013
Rated 5 out of 5 by rabbit SERVICE
The service was excellent from the front desk to the resturants and parking.
the location just right.
20. Februar 2013
Rated 5 out of 5 by Suzi12 Great location
Great location to the new revitalized Downtown Napa Waterfront. Within walking distance to shopping and excellent restuarants. We had the 2B/2B corner suite and it was great for 2 couples sharing the unit. If afforded privacy yet had common areas for enjoying a glass of wine and conversation. Also, the deck overlooking the river was a real plus. Very tranquil and wonderful setting.
19. Februar 2013
Rated 5 out of 5 by AlwaysOnTheRoad Couldn't be better...
The weekend couldn't have been better. Was upgraded to a 1 bedroom premium suite which was absolutely amazing. Staff was attentive and caring, and was on point the entire weekend. The location was great, and allowed for walking into downtown Napa, or quick drives to some of the more remote wineries.
Will definitely be back for another long weekend.
19. Februar 2013
Rated 5 out of 5 by BurgPDX My Error - They resolved!
I want to thank the Westin staff for going above and beyond. I screwed up on the reservation and booked March instead of February, oh did I mention it was Valentine's weekend and President's weekend. They were over booked for the weekend when we arrived on Thursday, they checked us in for Thursday and said we will check back and give you a room as they come available (hopefully they do). Not 5 minutes are getting to our room they had Friday night available, and Friday afternoon they called while we were out and about and said we have Saturday for you! Wow, just an amazing staff to help us in our time of need. I was very thankful, this was my first Valentine's day married and this very easily could have been a bad situation. My wife thought it was hilarious (thankfully, although I am not in-charge of hotel bookings anymore) and the staff was wonderful and always helpful.
18. Februar 2013
Rated 5 out of 5 by Jagracer2 Beautiful Hotel in Napa!
The Hotel was new and wonderful. The staff are courteous, friendly and very attentive. The room suite I was in was very well done and spacious. Very nice hotel all around!
11. Februar 2013
Rated 5 out of 5 by BRFoster Napa Retreat
Fabulous hotel, room was amazing and service exceptional!
11. Februar 2013
Rated 5 out of 5 by mikey33 Fantastic Hotel
Great Room. Staff very friendly and attentive.
Great fitness center but they need to add more ellipticals.
5. Februar 2013
Rated 5 out of 5 by Lucky1 Excellent location
This hotel is all one would be asking for in Napa. Easy access, surrounded by good eating places and free shuttle services to downtown Napa.The staff are very attentive and friendly. Would definitely stay in this hotel next time I'm in Napa.
Cons: mandatory $20 amenity fee despite of not using any amenities.
3. Februar 2013
Rated 5 out of 5 by jljl This hotel has multiple reasons to stay
Attentive staff, very nice facilities, spacious room, very well located ( in walking distance of downtown Napa and Oxbow market)
30. Januar 2013
Rated 5 out of 5 by AES123 Best in Napa
I was blown away by the friendliness and professionalism of the staff. SPG beats any other of the major Hotel chains, and this Hotel is best in class in my book.
28. Januar 2013
Rated 5 out of 5 by MXglobe Consistantly good and great
The front desk Dustin and concierge ate extremely helpful and knowledgable about the hotel as well as napa valley. Bellman service is attentively and very helpful. Not much comments about the bar service, we had some small trouble to get seated - but sp much to choose in the area.
The location and hardware of the hotel is superb.
24. Januar 2013
Rated 5 out of 5 by Scottb64 Trouble
My stay was awesome as usual. One thing that did happen was while I was having dinner at the bar another patron had too much to drink BEFORE he arrived. The bartender, doing his job, asked if the guy was OK. At that point the guy started screaming at the bartender. He then put on his coat and walked into the kitchen. Evidently he knew the bar manager and that is why he was there. I just wanted to give some great praise to Garth. He handled himself well, better than I would have, and made sure all the rest of the customers were shielded from this guy who was not acting right at all. GODD JOB GARTH!
13. Januar 2013
Rated 5 out of 5 by Rpena Very freindly hotel
Very nice hotel, I would totally recommend this hotel.
12. Januar 2013
Rated 5 out of 5 by MXglobe Great stay
A superb hideaway even in winter time. We love the place, the staff. Make us feel at home.
11. Januar 2013
Rated 5 out of 5 by Kika2013 great experience
we were very pleased with our expereience, and actually cant' wait to go back!
5. Januar 2013
Rated 5 out of 5 by DAHLIA WESTIN VERASA
GREAT HOTEL FOR SPECIAL OCCASSIONS AND JUST FOR A WEEKEND GETAWAY. DOG FRIENDLY.
3. Januar 2013
Rated 5 out of 5 by Tamisfamily family time
Spent a wonderful time with family and friends. We all slept comfortably and were well taken care of. Strolling distance to morning bakery a plus. River view with full moon spectacular. Able to score the LMFAO shuffle while son taught me in the hot tub. Yipee!
1. Januar 2013
Rated 5 out of 5 by Jojo007 Great property
This hotel very close to downtown Napa and all of its shops, restaurants, wine bars and cafes. Tucked away on a side street, but yet a stone's throw to all of what cozy downtown has to offer.
Lovely, maintained property with all of the amenities. You can even get work-out clothes and tennis shoes for $5 if you forgot them. Complimentary wine tasting in the lobby at set-hours. Cozy bar opens into the lobby. Spacious rooms with everything you need. And most importantly the staff is very friendly and helpful.
1. Januar 2013