Rated 2 out of 5 by Teacher45 Unexpected disruptions
I really anticipated more from the hotel experience maybe in general however we were disrupted by a repeated noise both nights. Since the noise occured late in the evening (repeated beeping) it was not ideal. It was too late to move as my husband also has a heart condition. The source of the noise could not be determined and by the time maintenance got back to us it was late again the next evening. We were leaving the next morning so just wore ear covers the rest of the evening. The only SPG recognition was the water in the room. Staff were nice.
March 3, 2014
Rated 3 out of 5 by JT02 Check In Tardiness
I had requested an upgrade to a suite using my platinum status upgrades. When we showed up at the hotel at 3:15 (hotel check-in was 3PM) our room was not ready. We waited patiently for 15 mins as instructed. Again, the room was not available. This happened for an hour and finally we took whatever room was available as we were in napa for a wedding. Very disappointing that I could not check in during guarantee check in time to relax and get ready for the wedding. and wasted my suite night upgrade.
July 1, 2014
Rated 5 out of 5 by Nancy72 Perfect for a 50th anniversary celebration.
We had three families plus ourselves for a week's stay at the Westin Verasa Napa. The three young families had two bedroom suites which were ideal for them. Rooms are spacious, the kitchens are fantastic (though one of the dishwashers had a broken rack). The pool was just wonderful.
The only drawback was service for poolside drinks was very slow.
We would recommend the hotel and return again. The location of the hotel was also perfect. Walking distance to Oxbow Market and all the wonderful Napa restaurants. Very peaceful setting. THANK YOU!
July 5, 2013
Rated 5 out of 5 by senecarose Awesome location
This particular property is SO convenient to everything- Oxbow Market is one of our favorite places ever, and you can walk downtown, but if you don't WANT to- they provide an evening service. We had a complaint about our bags/check in, but the mgr. and gen.mgr. addressed it and were nice about it and seemed to want to correct it. Only HUGE complaint- with as expensive as the property is, they don't provide free WIFI- not even to Starwood owners- thought that was really incredible- hopefully they change that- it was free on our last visit?!
July 29, 2012
Rated 2 out of 5 by SheriFL Disappointed
Upon arrival, I was expecting a beautiful Napa Valley location but instead the hotel is downtown Napa. The proximity to the Oxbow market is great but they do not stay open late and much else walking distance is fast food. We did not feel the hotel nor location rose to a category 5 so immediately upon checkin tried to cut our stay from 3 nights to two. We were told we were beyond the cancellation period. Vacation time is too precious to stay somewhere you're not happy with so we left after two nights, paid for three and will not return.
November 28, 2011
Rated 4 out of 5 by SteveG56 Mechanical issues
Woke up Friday morning to no cold water. Water from the cold as well as the hot faucets were HOT HOT HOT. Unable to shower due to extreme hot water. Filled the basin with water to let it cool before I could wash my face. NO SHOWER TODAY !!!!!
Not what I expect at a 4 star hotel.
August 23, 2014
Rated 3 out of 5 by travelerit This hotel is still the best in Napa
I was charged for a deluxe rate when I downgraded to a traditional room. It took a few phone calls to get a discount, not too happy about that, but SPG came to my rescue and fixed it with the hotel.
There are always things that a hotel can do better, but it must be weighed with what they already do well. The staff is very friendly and attentive. The Bank Café and room service is very good. Housekeeping is awesome.
My recent stay was a little inconsistent compared to previous visits, so I'm hoping for a better experience next year.
August 16, 2013
Rated 5 out of 5 by plaquemaster7105 Top Rated Resort
Overall excellent facilities...pool, gym, lecture hall. The rooms were well appointed and comfortable. The beds were outstanding!! If I could give 10 stars for the sleep comfort, I would. The staff was spot on, obviously well trained and motivated. Everyone I dealt with was friendly and helpful, especially the gents in valet parking. The hotel is well located within walking distance of historic downtown Napa and short rides away from the Silverado Trail and Cali29. My only disappointment was that my stay was far too short!
April 28, 2014
Rated 4 out of 5 by DiDi4 A Westin with a difference
A perfectly sized hotel with great amenities and a very responsive staff. The location allows wine country visitors quick access to vineyards all over the valley, but the feeling is more like a boutique hotel. Breakfast was included in our package and it was worth it because we were then able to skip lunch and have a full day of touring. Elevator was quite a walk from our room and food was a little stark (e.g. how about some berries with the egg sandwich?), but this was a great experience.
June 30, 2014
Rated 1 out of 5 by Napa The worst Westin ever
The room that I reserved 8 weeks prior was given to someone else, the room rate was adjusted, but that was it. The kitchen was not fully stocked with the needed utensils. The pans were dirty. The room itself was not fully prepared and was missing basics. Towels, lotions, soaps, bath mats. Had to call numerous times for the missing items. Called ahead to have my car ready, no one passed the information to the valet. Honestly the attitude was we are fully booked this weekend so there is nothing we are going to do. SO NOT IMPRESSED.
April 25, 2012
Rated 4 out of 5 by Sonny85142 The Bank bar is a "real" bar... Don't miss it!
For me the best feature of the hotel was the level of service my colleagues and I received at The Bank bar. We know how to party pretty hard and Bobby & Jonathan, the key people who took care of us, were knowledgeable, fun, friendly, creative, and delivered excellent service across all dimensions. I knew I was destined for an excellent bar experience when I first arrived and saw no fewer than 11 bitters bottles on the bar then later learned that they use home-made ginger beer, home-made orgeat, and that one of the guys makes and bottles his own beverage called "The Treasury Bond". It was a cool and refreshing drink given the heat wave that was hitting Napa while I was there.
If you are looking for a great bar experience - whether you are drinking wine or are more adventurous, I highly recommend an evening at The Bank. I know for sure that I'll be back.
July 27, 2014
Rated 4 out of 5 by JW93 Great Location
We stayed the weekend to just relax and have some fun. The location of the hotel is perfect and within walking distance of great places. The staff was terrific especially the guys at the front door who did most of the work. The concierge was great as well. The restaurant Bank had fantastic food. The only negative is the condition of the hotel itself. We had a nice room but it looked worn and had a hole in the wall. Just seems like too new of a hotel to be so worn out. But we would stay there again for the location and value.
February 15, 2012
Rated 5 out of 5 by Roperst Anniversary Upgrade
We were so disappointed that we made a few mistakes when we booked our trip to Napa and the Verasa hotel. First "I" made a mistake on the weekend I booked, not making my wife too happy, the desk clerk simply re-booked our registration to the following weekend for us without charging us a fee. He likely understood "my" plight in all this and likely felt sorry for me. The following weekend, the actually anniversary weekend, my wife's parents became sick with the flu, and we again could not make it to Napa. We again re-booked our trip with the help of a desk clerk. Upon our arrival, we find that there was mention of our celebration in our file, and we were completely surprised to be upgraded to a one bedroom suite. We were very pleased with our stay at the Verasa.
January 20, 2014
Rated 4 out of 5 by cotsen Beautiful hotel, poor service at the restaurant
The hotel is beautiful and almost everything was great. However, the service at the restaurant located at the lobby was awful I think mainly because service is already charged, so they do nothing to earn it. I was sitting outside and as there was a bee I moved to the inside and eventhough I asked for permission NO ONE help me move my plates. They were just staring. I am really disappointed of this service.
July 31, 2014
Rated 4 out of 5 by colleent Great Location/Way Overpriced
You cannot beat the location of the Westin Verasa in Napa. We love this hotel...although we were disappointed with the service especially in the restaurants. I guess when they add 18% tip automatically to your bill, service is not up to par. The food at LeToque was EXPENSIVE & not good. The wine pairings also not good. We were there 2 yrs. ago & wasn't good then. We were hoping they had fixed the problems. Not so. Also if you are planning on spending any time by the pool...good luck finding a chair. Towels cover EVERY chair & there is not a pool attendant in site to help you with finding somewhere to enjoy. AGAIN BAD SERVICE! If you are expecting a quiets night sleep you should request a room nowhere near a room with a dog. Yipping all day & night is NOT relaxing.
September 4, 2013
Rated 5 out of 5 by KJBM Fabulous suite
We had a wonderful time from the moment we drove up the front drive until we pulled away 2 days later.
We stayed in a suite that had two full bathrooms, a living room, full kitchen, patio off our room. Everything was perfect from our front desk employee Johnny who took care of us perfectly upon arrival, recognising our Gold status and making me completely happy. By the time we left we were so relaxed and didn’t want to leave and only want to come back again.
July 8, 2014
Rated 4 out of 5 by napa2014 valet parking
I waited a long time for my car. There were many guests waiting and I watched them all get their cars. I noticed a ticket on the ground and brought it to the attention of one of the attendants who picked it up. I still had to wait quite awhile longer. The attendant then just left my car in the driveway for me and walked away. I got no help in loading my luggage.
August 1, 2014
Rated 5 out of 5 by Jojo007 Great property
This hotel very close to downtown Napa and all of its shops, restaurants, wine bars and cafes. Tucked away on a side street, but yet a stone's throw to all of what cozy downtown has to offer.
Lovely, maintained property with all of the amenities. You can even get work-out clothes and tennis shoes for $5 if you forgot them. Complimentary wine tasting in the lobby at set-hours. Cozy bar opens into the lobby. Spacious rooms with everything you need. And most importantly the staff is very friendly and helpful.
January 1, 2013
Rated 5 out of 5 by leighf1111 Almost there...
Great location, rooms and very friendly staff. Napa relies on concierge services, so when the concierge is not in (which was the case over the 4th of July weekend) things fell short. A reservation at a winery could not be found upon arrival, and a dinner reservation was inadvertently cancelled when it was supposed to be changed. Also, the poolside amenities could be improved. Otherwise, a great hotel that we will absolutely visit again.
July 7, 2014
Rated 4 out of 5 by CypressNapa First Napa Visit
My wife and I chose Westin Verasa for our first visit to Napa. We used our Starwood points to redeem three nights. Good value for the points. Hotel is in good location for local Napa shopping and for the Wine Train (across the street). The local shopping is not particularly good, but the Oxbow Market, just down the street, is a good place for casual dining and the Farmers' Market on Tuesday and Saturday mornings is super (wonderful fruit, vegetables, baked goods, crafts, etc). The drawback to the location is most of the valley lies to the north. We found the restaurants and shopping to be better up there, particularly St. Helena and Yountville.
The hotel does have an excellent formal restaurant, called La Toque. My wife said it was the best restaurant experience she's ever enjoyed.
August 12, 2012
Rated 5 out of 5 by Napavisitor Great staff and great hotel
Our first impression of the hotel was made when we drove up and discovered how friendly the staff was. Jose meet us at our car, thanked us for staying with them and brought our bags to the room. Once he was there, he spent 15 minutes answering our questions and discussing Napa Valley. He could not be a better representative of not only your hotel but of the town and region. He made our stay begin with a smile. The entire staff was professional and friendly and we already planning our return next year.
July 12, 2013
Rated 5 out of 5 by Adam Exceptional
This is my first and only review on the Starwood web site. I am also a nine year Platinum member with enough stay experience to reasonably evaluate the quality of a hotel.
My stay at the Westin Verasa was among the best hotel experiences that I've ever had. The staff is amazing. This includes the front desk, lobby, cleaning, restaurant and house keeping. The facilities are modern and well-maintained. The design is beautiful and the location is fantastic. I have only the highest praise for this hotel.
February 9, 2012
Rated 1 out of 5 by Fleeced Do not spend your SPG points at this location.
Forced to reserve a suite even though standard rooms were available. A purported category 5 hotel, services and location of a category 3.
May 14, 2012
Rated 5 out of 5 by dave79 Great service, great location
I thoroughly enjoyed my stay at the Verasa. We were greeted by the outside staff with smiles and valet, and the front desk immediately recognized status and gave us a room upgrade. While we were checking in the outside staff even went out of their way to get us a couple of glasses of wine from the nightly tasting table. The room was spectacular: huge balcony, full kitchen, and a nice bathroom with a tub and shower. Every request we had was promptly met. The food in the Bank restaurant was also very good quality; we did not eat at the Toque restaurant. The only thing that was a mild annoyance was that the coffee machine didn't work properly (though we didn't request them to replace it).
I fully recommend this hotel, will definitely stay there again if we're ever back in the Napa area.
December 8, 2011
Rated 5 out of 5 by Kerry52 Treated like family and friends
Even though my daughter is a manager at this beautiful hotel, I felt like everyone treated my mother, daughters and me as family. I was surprised that I felt more rejuvenated than any other hotel I have stayed in. It was wonderful. Oh, and our two dogs were also treated very well!
The room was spacious and beautiful. My mother was helped by staff into the pool with a chair lift. She hadn't been in a pool in years. The food was excellent and it is walking distance to downtown.
We all loved our stay!
July 9, 2012
Rated 4 out of 5 by MSBNYC Wonderful hotel in Napa
We travel to Napa often and have stayed at the Westin Verasa more than once. The rooms are great-very spacious and comfortable and are kept very clean. We just LOVE the fact that there is a gym in the hotel although I think it needs one more elliptical machine. Areas of improvement could be: *better floor soundproofing in the rooms--we could hear every footstep that the people above us took. *more efficient valet service--we waited several minutes for our car even after having called from the room.
September 8, 2012
Rated 2 out of 5 by DrC8600 Below SPG standards
Finished business a day early. Had to wait 10 minutes with another guest to check out! Front desk was unattended for 10 minutes at 7AM? When front desk clerk showed up he told me I'd be charged for early departure. 1) Reservation says notify property before 6pm day of stay. This was at around 7AM. 2) Was supposed to receive resort credit of $10 per day to reduce $20 resort fee to $10. I was billed full $20.
Not sure I can recommend this property.
June 27, 2014
Rated 4 out of 5 by MrLucky Nice stay
We booked this blind and really enjoyed the room. Workout area is great.
Nice feel all over the hotel.
August 20, 2014
Rated 4 out of 5 by WWL1 No Late Checkout
On a whim, our family decided to go to Napa for the weekend. This was our first time at the Verasa. The facilities in the two-bedroom premium suite were very nice.
I woke up late and requested late checkout. The hotel was barely occupied but the staff person took an extraordinarily long time before finally agreeing to give us until 1:00 PM to checkout.
I know late checkout is subject to availability but when it is so obvious that the hotel is not full, please give a Platinum SPG member a break.
January 16, 2013
Rated 2 out of 5 by DaddyWongTurn4theW Need a little bit more
Great location but something seems missing on property. Bathroom amenities missing, towels look and feel old and worn, cheap air dryer so old the label and handle peeling. Lots of staff but no one makes eye contact and they appear to enjoy conversing in corners and huddles more than acknowleding and approaching guests. What could have been a great stay felt more like an overpriced experience. Seems like a few small adjustments can make this a quality product. I did not see the 4 star qualities.
April 1, 2013