Rated 5 out of 5 by tlandon Great location and great people!
The Westin Book Cadillac goes above and beyond a fantastic hotel. From the historical features to their proximity to anything you need to do in downtown Detroit, this hotel has everything. Classy, spacious, comfortable, great views, and so much more. Not to mention their options of dining, coffee, snacks and other amenities. I will have to try their spa on my next visit, I hear it's just the best! I know exactly where I am staying on my next trip to the D, for work or play or anything in between. Thanks again Westin Book Cadillac.
August 13, 2014
Rated 4 out of 5 by golfouting Nice hotel but registration needs help
This was my first trip to Detroit and this was the recommended hotel. After registering, my stay was very good. The registration process was frustrating. I waited in a line of over 20 guets while one desk clerk attempted to get everyone checked in. It took over 30 minutes to get my room key. This was at 3:30 in the afternoon. The hotel needs to have the ability to call on extra staff if lines back up.
I also realize that I have a Starwood account and the desk clerk did not ask if I was a member. Huge oversight.
August 20, 2014
Rated 3 out of 5 by 355Claw Ok, but not great
This hotel was ok, but wasn't as great as I expected. The room was pretty standard, and nothing special. It was well appointed and the bed was comfortable, but otherwise was just ok. We paid extra for a "preferred room" with a city view. Our room looked as the side of a blighted building and a parking lot. Not exactly a "city view". The bathroom was mediocre at best. The shower tile had mold/mildew issues, which surprised me for a newer hotel that is promoted as a higher-end hotel with a room that cost over $400 for one night. Overall I was disappointed, but the stay was still pleasant.
October 28, 2013
Rated 3 out of 5 by MisterBfromIndy Broken Equipment in Room
The room was very nicely appointed, clean and the staff was very helpful. However, the bedside phone didn't work, the electrical outlets on the desk didn't work and the television had to be unplugged and re-plugged (rebooted) every time before it worked. If you didn't go through this cumbersome process, it was sound only (no picture). I'm sure the staff would have fixed the problem if I called to complain, but I was only staying one night and it's not my job to make sure the room is fixed. When I told the clerk on checkout about the problems (so they could fix it for the next guest) she scolded me for not allowing them to fix it while I was in the room. Well below Westin standard. Very disappointed.
June 22, 2013
Rated 3 out of 5 by DON43 What is the point of an executive lounge that is not open
This is a lovely hotel with many nice features. On checking in we were told that the assigned room was on the 23rd floor with access to the executive lounge including cocktails in the evening and morning breakfast. We wanted to see the lounge but neither key worked. On checking with front desk, we were told that we had been incorrectly informed and that the lounge was closed at weekends. What is the difference between customers at the weekend and during the week? What is the point of being a loyal Starwood client, Platinum, if you do not get these benefits at the weekend? We were given breakfast vouchers but nothing to compensate for the evening drinks or munchies. The room was comfortable with a nice large bathroom. Initially, I was not going to recommend the hotel, based on the executive lounge issue, but reconsidered based on the other pluses of the hotel.
August 29, 2014
Rated 4 out of 5 by Carlos2222222 Stayed here during weekend trip to Comerica Park
Live in area suburb but decided to catch a weekend ball game and go to MGM grand and have a couple of drinks.. .at end of night were glad we decided to stay here until we pulled in.
The valet was unhelpful despite a couple of valet attendants being outside.. . we pulled up and started to get our luggage and bags and no one came up to get our keys. We were tired and decided to take our keys and walk in to try to check in. One of the valet attendants (who we had not seen before and wasnt the crew that was very unhelpful) asked us if we were leaving the car etc .. .I was a little irate that no one had come to get our keys and let him know my frustration but to his credit he was very apologetic (for something that wasnt his fault as the other valet attendants were the unattentive ones. In any case the hotel was nice but everything was closing down (1 am) so couldnt get a drink although we have been to the restaurants and bars and they are phenomenal.
The rooms were standard Westin fare and we got nice room (2131) and had a great nice rest.
Would we stay here again.. . yes but they really need to work on the valet service issues etc (hence 4 stars and not 5)
September 14, 2014
Rated 5 out of 5 by cltdctonyc I want to live in a Westin
After rushing to the airport for last-minute travel for work, I was ready to unwind for a few hours before I had to be up and at it again. When I opened the door to my room it felt so calm and peaceful. The bed linens are in fact exquisite and the bathroom is clean, cozy, and sophisticated. And the staff is always friendly and helpful. If you can even call them complaints, 1) I didn't see bedslippers, 2) no Bravo channel, and 3) the caprese salad I ordered was not a caprese salad (nor was it very good). Still, I loved staying here and look forward to doing so again in the near future.
May 7, 2012
Rated 5 out of 5 by Shamrock Great staff, excellent features, attention to detail
I am a very frequent traveler, and I end up in Detroit more than I am home. I have stayed here many times, and each time the staff have been more than friendly and responsive to any request. They have helped me when I had the flu - brought chicken soup to my door and included hot tea without me asking for it knowing I was sick. They have helped find a room big enough for my kids to be able to sleep comfortably when my hubby and kids came into town while I was working. They have found things for my children to do downtown. The rooms are always clean, always well attended. The doormen always remember me when I come back and say 'hi'. In short, they make having to be gone from home much less of a hassle!
May 22, 2013
Rated 5 out of 5 by Nicole88 Great hotel with friendly staff!
The Westin Book Cadillac is my favorite hotel to stay at when I visit Detroit. I always favor Westin hotels in general and the Book Cadillac is one of my favorites out of all I have stayed at. The staff is friendly and the hotel is beautiful! I stayed for my wedding and was greeted with complimentary champagne and deserts in my room on my wedding night. I usually always get upgraded every time I stay as well. I have always been accommodated very well each and every time I stay. I would highly recommend this hotel to anyone looking for a classy and luxurious place to stay in Detroit.
September 18, 2013
Rated 4 out of 5 by kRoz11 Definitely has some perks that we enjoy
The hotel: We love the bed, shower and a special check in process that we had received. Every one was kind as well as professional except the waiter at the outside portion at 24th grille. Served 2 other couples consistently, yet never approached us, We were very disappointed that the potential of wearing Tiger gear my have noted that we were unworthy - even though I had stayed their multiple times over the years, At end of night, waitress in inside of bar area to the right of check out was extremely nice and would appreciate her disposition at every meal
July 7, 2014
Rated 4 out of 5 by Joe1354 Great Location
I was in for a Yankee/Tigers series. 1st time to Detroit - didn't know what to expect. Perfect location from the ballpark. This hotel recently got downgraded from a cat 4 to a Cat 3. Not sure why that is - definitely nicer than a regular Cat 3. The hotel was beautiful - room was immaculate. The area is a bit sketchy, but that is Detroit. If you're coming to Detroit - would definitely recommend staying here. The staff was a little underwhelming (front desk was not great & there seemed to be an ordeal every time I went to get my car from the Valet). But, other than that - solid stay.
July 5, 2012
Rated 5 out of 5 by GiGi716 Excellent stay experience
This was my first time traveling with my two small children and the staff went above and beyond to accommodate my needs. I asked for a crib and refrigerator, both items were in the room waiting for me. I later discovered I needed a microwave and the bell hop told me to call express service and they will bring one up, and within minutes of my call, they did! The staff was attentive, courteous and friendly. I really enjoyed my stay, next time the hubby and I will leave the children at home and enjoy the different restaurants, lounges and area entertainment . We had an excellent stay!
December 24, 2012
Rated 4 out of 5 by JIB072762 Disappointment from a Westin
I was very underwhelmed at the room that faced the A/C units. Next to the electrical closet that would make noises in the room. Not constantly, only when you needed to sleep in the evening. There was a battery under the desk the entire time. The room was in need of vacuuming, but did not receive it. The water in the show had no pressure on the cold only hot. So if you wanted a scalding hot show with pressure this was the room (718). If you wanted a normal shower the pressure was like someone pouring a watering can on you. You would think that after years of staying at Starwood properties you would get something better than this room. The lighting over the desk area was very dark very hard to work at all.
July 2, 2012
Rated 5 out of 5 by IslandInTheSnow Great Hotel, Great Service
The rooms are EXTREMELY comfortable. Even though the bar across the street can be noisy on the weekend, you can get a room on a high enough floor. I called for service every, single day, and each person I dealt with was professional and very helpful. This is my 2nd stay here, and my #1 choice when in Detroit.
December 20, 2011
Rated 1 out of 5 by GRV22 Terrible Welcome
We drove 3 hours to arrive at the hotel for our 3 o'clock check in before the Tigers game at 7 o'clock. Upon arrival we were told our room wasn't ready and wont be ready before the game. We had planned on showering and getting ready in our room before the game. We had to change in the bathroom! It was not the relaxing experience we had hoped for and defeated the purpose of getting a hotel. I don't know how a hotel can not have rooms ready by 3pm when checkout is at noon. I was very disappointed and it put a damper on our entire day.
July 22, 2014
Rated 5 out of 5 by ConferenceAttendeeJune A good experience
The Westin Book Cadillac was fine place to attend a conference. As an attendee we had a good room rate and valet rate. My room was immaculate and the only imperfection were worn sheets with a small hole on each bed. My room did not have the memory foam mattress like the Denver Westin, which was a disappointment. The food was certainly above average for a conference, and the glasses, flatware and placesettings were absolute perfectection. If you go here, do try to see the historic ballrooms. The waitstaff was professional. I imagine this would be a good place for a wedding.
June 4, 2012
Rated 5 out of 5 by Bogey1567 Fabulous hotel and stay for a special occasion
I planned a special anninversary weekend and I can't say enough about the employees in every department at the Westin Book Cadillac I am very snobbish and hard to please. I was left breathless by the sincerity of all employees whether it was the hotel itself or Sheila K the waitress who arrives at 5:30 so our every need for breakfast can be accomodated, to the valet car parkers. I would expect service at the Roast to be perfect and they exceeded our expectations as well. I can't thank everyone enough for an absolutely picture perfect weekend.You made us feel special
November 18, 2013
Rated 2 out of 5 by 767300 dissapointed
We check in I am a platinum they do not give us the suite, check and a suite was available unfortunately had to run out for bus dinner. Next day left early for meeting
4pm my room was not done. Called SPG complained that a suite was avail and I should be changed rooms to my suite. Mgr calls changes me to a suite, Why don't the hotels follow spg policies we have waited long to get this status. This is not the first time this happens. Looks like SPG should punish hotels not following what spg advertises\.
July 13, 2014
Rated 3 out of 5 by lb1234567890 bad valet
other than the fact that one of my 4 days there my room simply didn't get cleaned the biggest problem was you can never properly get your car out of valet in a timely manner. the first day I called 20 minutes In advance and I went down....no car. it came 10 minutes later. 2nd day I called 40 minutes early. I went down and still no car. on top of this someone I know simply gave their ticket to the valet window 30 minutes later than I had called Down and got their car 10 min earlier than me! 3rd day at 515am they made me late to the airport as I called down and still no car. it appears that Calling ahead of time is useless and the valet people are unorganized, unprofessional and incapable of just getting you A car so you can be on time.
June 4, 2013
Rated 3 out of 5 by Ezmo14 Ezmo's Likes & Dislikes
The room was spacious and the bed comfortable. Bathroom fine and shower excellent. However, zero towel racks, except in shower (how about one by the sink?) and no light in the shower so a bit dark. Television huge. Desk large and plenty of outlets to charge devices. However, get rid of in-room phone. At 2:30 a.m. the unit began loudly beeping when a battery was fizzling. I could not pry off the back and remove the battery and took the portable phone to the front desk at 4 a.m. to get rid of it. Not much sleep after that.
June 22, 2014
Rated 5 out of 5 by Jeff68 Anniversary Night Out
Stayed at the Book Cadillac for our 20th wedding anniversary. We booked a deluxe city view room and it was very nice and matched exactly what was shown on their website. The hotel and the staff were top notch. Walked to Greektown for dinner and a little gambling and had a great time. The dinning in the hotel looked amazing but we did not make reservations so we went off site as I mentioned. We did not have the most ideal view from our room but it was ok, could see Comerica Park and Ford Field and unfortunately a few abandoned buildings too. We did make reservations at SPA19 for a couples massage the next morning and that was perfect. Nice professional spa with a great atmosphere. We will definaely stay at the Book Cadillac Westin again.
March 27, 2012
Rated 4 out of 5 by Rhette Accomodation
Room not ready for check in at 5:30 pm! Really inconvenient however the staff did their best to compensate us and that was appreciated. Westin's facilities - beds, linens, shower etc. excellent. Missed my bath robe in the room though! Food toooo expensive!!!!!
August 26, 2014
Rated 4 out of 5 by FormerDetroiter Good, but housekeeping needs work
Overall, we enjoyed our stay at the Westin. Staff that we dealt with were welcoming, friendly and accommodating. We loved the late checkout on Sunday. It was a beautiful space for our family gathering. On the downside: charging for internet in the guestrooms seems greedy. If less-expensive competitors can provide free internet, why not Westin? About the housekeeping: though we were out of our room most of the day on Saturday, we returned at 5:00 to find our room still not made up -- we had to ask. I really appreciate the free-standing makeup mirror, but BOTH sides need to be cleaned. I wrote "Clean me" in the grime on the magnifying side, but it was still not cleaned. And the bathroom vent was coated in something gross -- mold? Dirt? You can do better.
May 14, 2014
Rated 3 out of 5 by Angie40 Recent Stay
I've stayed here before and other than the fact that the doors slam really loud creating a tough sleeping atmosphere (so I now bring my white noise maker), the stay has been acceptable. However, this last time the experience was less than acceptable. First the Wifi was awful, so I couldn't work and I could barely browse on my iPad and second when I got my car back it was filthy. Apparently they were power washing in the garage and didn't think to relocate my vehicle.
July 23, 2014
Rated 3 out of 5 by TravelDr Nice restoration
This was my second stay at the Book Cadillac and though nice I think that it is somewhat overpriced. Honestly I only stayed again because all other hotels in the downtown area were sold out. The valet wait time was excessively long and I often had to wait in excess of 15 minutes even after calling ahead. I did not receive a complimentary robe in my room as usual. In addition, on my second day I did not even receive clean glasses to use. I requested a late check out via the Internet and at check in however I was rudely harassed to leave early on my last day of stay. At this point I was too irritated to even complain and checked out earlier than planned. I doubt I would stay again unless rooms or reduced or no other comparable hotel is available.
September 3, 2013
Rated 5 out of 5 by Nate567 Great hotel
We stayed here for my husbands birthday and the Tiger game. The hotel was great, the staff was friendly and helpful but check in was horrible. We had to wait 2 hours for a room. Luckily we were not in a hurry to be somewhere so we sat at the lobby bar. If we were on a schedule, it would have been really bad. The food at the lobby bar and the breakfast the next morning were both wonderful. The rooms were very comfortable and clean. It was an easy walk to Comerica Park.
July 21, 2014
Rated 3 out of 5 by 1Dmom its ok
I dont stay in 4 star hotels often, but I didnt expect to have stains and what looked like cigar burns on my carpet (room # 1725). and for $300 a night you think a small fridge would come standard in the rooms without paying an extra fee to use.I think I will stick to my 2 or 3 star Hotels for the value.
August 21, 2014
Rated 5 out of 5 by Cheryl435 Top-notch hotel class!
This five star hotel is beautiful throughout. Our room, which was just a standard room, was very large. Comfortable bedding, large t.v., and a wonderful view from our room.The bathroom was very spacious with elegant finishes. Staying at this hotel was a treat!
August 24, 2014
Rated 4 out of 5 by LindaAnd3LittleGirls Unexpected Charge for WiFi
I was surprised to find that my daughter was able to tap into the WiFi and we were charged $15.95! I asked her if there was a warning about the fee before she logged in with our last name and room #, that there would be such a large fee, and she didn't seem to think so. I didn't have time to check myself, but she is a pretty good kid and I think she knows that I would not approve of a $15.95 charge for her to get Internet for her iPod!
July 31, 2014
Rated 2 out of 5 by Debbie0220 Very disappointed
I booked my reservation using my spg points a few months ago, when I bought tickets for the Eminem & Rihanna concert. When I arrived I went to the line that said "Gold and Platinum" members. When I was next, I was asked if I was gold or platinum, I wouldn't have gone in the line if I wasn't. When I arrived at the hotel at 5:30 and was told my room wasn't ready and it would be about 30-40 minutes. I waited 40 minutes, went back up to the desk to check and was then told I was the 13th person on the list and they didn't know when it would be ready. I subsequently went back to the desk 2 more times and was finally given a double room by 7 pm. I was given 2 drink tickets, I asked for 2 additional. I was not offered any thing else for the inconvenience while the front desk was offering additonal spg points, free valet, free food vouchers, etc to other inconvencied guest. Why wasn't I, because I used spg points? I like staying at the Book and recommend it often to colleagues and friends. I was highly disappointed this stay and am rethinking my options.
August 25, 2014