The Westin Book Cadillac Detroit

  • 1114 Washington Boulevard
  • Detroit,
  • Michigan
  • 48226
  • Estados Unidos
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Rated 4.1 out of 5 by 535 reviewers.
Rated 5 out of 5 by The hotel staff were great! The entire stay was above my expectations. The staff member who checked us into our room was very polite and it only took a minute to check in. The room was ready early. The room was very clean. We called and ask if they had a refrigerator and they brought one right up. After checking out and being home for 4 days I realized my daughter had left her boots in the room we stayed in. I called to see if they had found them and they looked it up and said they had them and would send them to me the next day. Overall this was one of the best stays I have had in a hotel. I would highly recommend this hotel! September 26, 2012
Rated 4 out of 5 by Accomodation Room not ready for check in at 5:30 pm! Really inconvenient however the staff did their best to compensate us and that was appreciated. Westin's facilities - beds, linens, shower etc. excellent. Missed my bath robe in the room though! Food toooo expensive!!!!! August 26, 2014
Rated 1 out of 5 by Terrible Welcome We drove 3 hours to arrive at the hotel for our 3 o'clock check in before the Tigers game at 7 o'clock. Upon arrival we were told our room wasn't ready and wont be ready before the game. We had planned on showering and getting ready in our room before the game. We had to change in the bathroom! It was not the relaxing experience we had hoped for and defeated the purpose of getting a hotel. I don't know how a hotel can not have rooms ready by 3pm when checkout is at noon. I was very disappointed and it put a damper on our entire day. July 22, 2014
Rated 4 out of 5 by Definitely has some perks that we enjoy The hotel: We love the bed, shower and a special check in process that we had received. Every one was kind as well as professional except the waiter at the outside portion at 24th grille. Served 2 other couples consistently, yet never approached us, We were very disappointed that the potential of wearing Tiger gear my have noted that we were unworthy - even though I had stayed their multiple times over the years, At end of night, waitress in inside of bar area to the right of check out was extremely nice and would appreciate her disposition at every meal July 7, 2014
Rated 5 out of 5 by Top-notch hotel class! This five star hotel is beautiful throughout. Our room, which was just a standard room, was very large. Comfortable bedding, large t.v., and a wonderful view from our room.The bathroom was very spacious with elegant finishes. Staying at this hotel was a treat! August 24, 2014
Rated 2 out of 5 by Very disappointed I booked my reservation using my spg points a few months ago, when I bought tickets for the Eminem & Rihanna concert. When I arrived I went to the line that said "Gold and Platinum" members. When I was next, I was asked if I was gold or platinum, I wouldn't have gone in the line if I wasn't. When I arrived at the hotel at 5:30 and was told my room wasn't ready and it would be about 30-40 minutes. I waited 40 minutes, went back up to the desk to check and was then told I was the 13th person on the list and they didn't know when it would be ready. I subsequently went back to the desk 2 more times and was finally given a double room by 7 pm. I was given 2 drink tickets, I asked for 2 additional. I was not offered any thing else for the inconvenience while the front desk was offering additonal spg points, free valet, free food vouchers, etc to other inconvencied guest. Why wasn't I, because I used spg points? I like staying at the Book and recommend it often to colleagues and friends. I was highly disappointed this stay and am rethinking my options. Thank you, August 25, 2014
Rated 3 out of 5 by its ok I dont stay in 4 star hotels often, but I didnt expect to have stains and what looked like cigar burns on my carpet (room # 1725). and for $300 a night you think a small fridge would come standard in the rooms without paying an extra fee to use.I think I will stick to my 2 or 3 star Hotels for the value. August 21, 2014
Rated 3 out of 5 by Ok, but not great This hotel was ok, but wasn't as great as I expected. The room was pretty standard, and nothing special. It was well appointed and the bed was comfortable, but otherwise was just ok. We paid extra for a "preferred room" with a city view. Our room looked as the side of a blighted building and a parking lot. Not exactly a "city view". The bathroom was mediocre at best. The shower tile had mold/mildew issues, which surprised me for a newer hotel that is promoted as a higher-end hotel with a room that cost over $400 for one night. Overall I was disappointed, but the stay was still pleasant. October 28, 2013
Rated 3 out of 5 by Broken Equipment in Room The room was very nicely appointed, clean and the staff was very helpful. However, the bedside phone didn't work, the electrical outlets on the desk didn't work and the television had to be unplugged and re-plugged (rebooted) every time before it worked. If you didn't go through this cumbersome process, it was sound only (no picture). I'm sure the staff would have fixed the problem if I called to complain, but I was only staying one night and it's not my job to make sure the room is fixed. When I told the clerk on checkout about the problems (so they could fix it for the next guest) she scolded me for not allowing them to fix it while I was in the room. Well below Westin standard. Very disappointed. June 22, 2013
Rated 3 out of 5 by Services Check in took too long. All that was available for room service was one turkey wrap or two breakfast burritos. August 25, 2014
Rated 5 out of 5 by nice getaway mo one told us about how the elevators work wryh room keys. August 26, 2014
Rated 5 out of 5 by I want to live in a Westin After rushing to the airport for last-minute travel for work, I was ready to unwind for a few hours before I had to be up and at it again. When I opened the door to my room it felt so calm and peaceful. The bed linens are in fact exquisite and the bathroom is clean, cozy, and sophisticated. And the staff is always friendly and helpful. If you can even call them complaints, 1) I didn't see bedslippers, 2) no Bravo channel, and 3) the caprese salad I ordered was not a caprese salad (nor was it very good). Still, I loved staying here and look forward to doing so again in the near future. May 7, 2012
Rated 5 out of 5 by Great staff, excellent features, attention to detail I am a very frequent traveler, and I end up in Detroit more than I am home. I have stayed here many times, and each time the staff have been more than friendly and responsive to any request. They have helped me when I had the flu - brought chicken soup to my door and included hot tea without me asking for it knowing I was sick. They have helped find a room big enough for my kids to be able to sleep comfortably when my hubby and kids came into town while I was working. They have found things for my children to do downtown. The rooms are always clean, always well attended. The doormen always remember me when I come back and say 'hi'. In short, they make having to be gone from home much less of a hassle! May 22, 2013
Rated 5 out of 5 by Great hotel with friendly staff! The Westin Book Cadillac is my favorite hotel to stay at when I visit Detroit. I always favor Westin hotels in general and the Book Cadillac is one of my favorites out of all I have stayed at. The staff is friendly and the hotel is beautiful! I stayed for my wedding and was greeted with complimentary champagne and deserts in my room on my wedding night. I usually always get upgraded every time I stay as well. I have always been accommodated very well each and every time I stay. I would highly recommend this hotel to anyone looking for a classy and luxurious place to stay in Detroit. September 18, 2013
Rated 4 out of 5 by Great Location I was in for a Yankee/Tigers series. 1st time to Detroit - didn't know what to expect. Perfect location from the ballpark. This hotel recently got downgraded from a cat 4 to a Cat 3. Not sure why that is - definitely nicer than a regular Cat 3. The hotel was beautiful - room was immaculate. The area is a bit sketchy, but that is Detroit. If you're coming to Detroit - would definitely recommend staying here. The staff was a little underwhelming (front desk was not great & there seemed to be an ordeal every time I went to get my car from the Valet). But, other than that - solid stay. July 5, 2012
Rated 5 out of 5 by Excellent stay experience This was my first time traveling with my two small children and the staff went above and beyond to accommodate my needs. I asked for a crib and refrigerator, both items were in the room waiting for me. I later discovered I needed a microwave and the bell hop told me to call express service and they will bring one up, and within minutes of my call, they did! The staff was attentive, courteous and friendly. I really enjoyed my stay, next time the hubby and I will leave the children at home and enjoy the different restaurants, lounges and area entertainment . We had an excellent stay! December 24, 2012
Rated 4 out of 5 by Disappointment from a Westin I was very underwhelmed at the room that faced the A/C units. Next to the electrical closet that would make noises in the room. Not constantly, only when you needed to sleep in the evening. There was a battery under the desk the entire time. The room was in need of vacuuming, but did not receive it. The water in the show had no pressure on the cold only hot. So if you wanted a scalding hot show with pressure this was the room (718). If you wanted a normal shower the pressure was like someone pouring a watering can on you. You would think that after years of staying at Starwood properties you would get something better than this room. The lighting over the desk area was very dark very hard to work at all. July 2, 2012
Rated 5 out of 5 by Great Hotel, Great Service The rooms are EXTREMELY comfortable. Even though the bar across the street can be noisy on the weekend, you can get a room on a high enough floor. I called for service every, single day, and each person I dealt with was professional and very helpful. This is my 2nd stay here, and my #1 choice when in Detroit. December 20, 2011
Rated 2 out of 5 by dissapointed We check in I am a platinum they do not give us the suite, check and a suite was available unfortunately had to run out for bus dinner. Next day left early for meeting 4pm my room was not done. Called SPG complained that a suite was avail and I should be changed rooms to my suite. Mgr calls changes me to a suite, Why don't the hotels follow spg policies we have waited long to get this status. This is not the first time this happens. Looks like SPG should punish hotels not following what spg advertises\. July 13, 2014
Rated 4 out of 5 by Unexpected Charge for WiFi I was surprised to find that my daughter was able to tap into the WiFi and we were charged $15.95! I asked her if there was a warning about the fee before she logged in with our last name and room #, that there would be such a large fee, and she didn't seem to think so. I didn't have time to check myself, but she is a pretty good kid and I think she knows that I would not approve of a $15.95 charge for her to get Internet for her iPod! July 31, 2014
Rated 5 out of 5 by A good experience The Westin Book Cadillac was fine place to attend a conference. As an attendee we had a good room rate and valet rate. My room was immaculate and the only imperfection were worn sheets with a small hole on each bed. My room did not have the memory foam mattress like the Denver Westin, which was a disappointment. The food was certainly above average for a conference, and the glasses, flatware and placesettings were absolute perfectection. If you go here, do try to see the historic ballrooms. The waitstaff was professional. I imagine this would be a good place for a wedding. June 4, 2012
Rated 3 out of 5 by Recent Stay I've stayed here before and other than the fact that the doors slam really loud creating a tough sleeping atmosphere (so I now bring my white noise maker), the stay has been acceptable. However, this last time the experience was less than acceptable. First the Wifi was awful, so I couldn't work and I could barely browse on my iPad and second when I got my car back it was filthy. Apparently they were power washing in the garage and didn't think to relocate my vehicle. July 23, 2014
Rated 5 out of 5 by Amazing Hotel The comfort and feel of the Westin Book Cadillac is amazing. The staff is attentive to every need and the rooms are inviting and comfortable beyond expectations. August 18, 2014
Rated 5 out of 5 by Great hotel We stayed here for my husbands birthday and the Tiger game. The hotel was great, the staff was friendly and helpful but check in was horrible. We had to wait 2 hours for a room. Luckily we were not in a hurry to be somewhere so we sat at the lobby bar. If we were on a schedule, it would have been really bad. The food at the lobby bar and the breakfast the next morning were both wonderful. The rooms were very comfortable and clean. It was an easy walk to Comerica Park. July 21, 2014
Rated 5 out of 5 by Fabulous hotel and stay for a special occasion I planned a special anninversary weekend and I can't say enough about the employees in every department at the Westin Book Cadillac I am very snobbish and hard to please. I was left breathless by the sincerity of all employees whether it was the hotel itself or Sheila K the waitress who arrives at 5:30 so our every need for breakfast can be accomodated, to the valet car parkers. I would expect service at the Roast to be perfect and they exceeded our expectations as well. I can't thank everyone enough for an absolutely picture perfect weekend.You made us feel special November 18, 2013
Rated 4 out of 5 by The little stuff Lots of great staff at this hotel - like Alexxa in the Motor Bar. Struggle occasionally with the little things - like I had a used washcloth over the shower curtain in my room and only two towels total last night. Would be great to get all of the exercise equipment TV channels working properly so that you don't have to pick which piece of equipment to use based on the hookups. August 4, 2014
Rated 5 out of 5 by Accommodations are Great at the Westin Wonderful service and accommodations were very comfortable. August 19, 2014
Rated 3 out of 5 by Ezmo's Likes & Dislikes The room was spacious and the bed comfortable. Bathroom fine and shower excellent. However, zero towel racks, except in shower (how about one by the sink?) and no light in the shower so a bit dark. Television huge. Desk large and plenty of outlets to charge devices. However, get rid of in-room phone. At 2:30 a.m. the unit began loudly beeping when a battery was fizzling. I could not pry off the back and remove the battery and took the portable phone to the front desk at 4 a.m. to get rid of it. Not much sleep after that. June 22, 2014
Rated 4 out of 5 by Nice hotel Hotel accommodations are very nice. We tried to talk to a concierge a couple times but could never find him. We never once found him at his desk and the staff couldn't find him. Plus we left a message on his phone line and he never returned our call. Valet parking can be slow. 20 minutes seems like a long time to wait for your car at 9:00 pm at night. Service in The Boulevard restaurant can be slow. Had to flag someone down for coffee refills. July 23, 2014
Rated 5 out of 5 by Great Stay Great service, nice hotel. August 18, 2014
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