Rated 2 out of 5 by Kathleen65 Unfortunately, a huge disappointment.
From the initial front desk "I can't be bothered" reception, to my room being unavailable until an hour and a half after check -in time--and then I had to remind the desk I was still waiting; to the small, worn room that was absolutely NOT worth the price, to the banging/working going on that I was not told of in advance of my stay and that no one at the front desk knew anything about; to the waitress who ignored my presence and never waited on me, to the large number of guests and events constantly going on; to food I had ordered from room service and put in my room frig, only to have it cleaned out by late afternoon..... my stay, to say the least, was a huge disappointment. I definitely did not feel the Aloha spirit from most of the hotel employees, which was probably because of the large number of guests, as well as event participants, that needed attention. As a SPG member, I certainly was not well taken care of.
November 24, 2012
Rated 3 out of 5 by Qualms2012 Shortcomings
Overall my stay at the Moana SR was satisfactory but two qualms need to be addressed:
The balcony of the room I was assigned to was filthy. The furniture, walls, and railings were covered with a layer of soot.
In addition, the balcony door was still ajar when closed and locked, which led to security concerns and ambient noise from the outside to seep into the room.
November 19, 2012
Rated 1 out of 5 by Sam1 This hotel was under construction and no one told us before booking and after we arrived were told the construction would be on going during our stay
The staff were not helpful, the construction noise was daily . People showing up at door early morning to paint our room! Cutting Tile outside the rooms and right next to beach chairs and pool area. Lost our laundry and still have not heard from hotel after inquiring three times in person. Pool bar and surrounding area not clean. After 4 days we changed hotels.
March 28, 2013
Rated 3 out of 5 by Richard68 Moana stay
We have stayed at Starwood hotels all over the world and this was the first time I was disappointed. We have always been made to feel special at all of our other Starwood stays. With the exception of the 7:00 am manager, the front desk staff was curt and not at all responsive to our needs. We felt the service here was not up to our normal Starwood expectations.
February 12, 2013
Rated 2 out of 5 by Trip23 Not worth the effort
If you want service, this is not the place. You are just one of many and there is no effort into making your stay welcome. You will wait 45 minutes after you order your food before you eat. If you want room service you will wait over an hour. If you want extra towels or have a simple question to ask- good luck with that... Your simply not worth the effort!
March 1, 2013
Rated 5 out of 5 by Saynora Heaven on earth
Repeat guest for 20 yrs. Long term staff--great valet, restaurant staff, housekeepers, pool and special guests manager make you feel like you are going home for our visits every 3 months--this trip for 10 days. They remember your name, favorite pillows, dark chocolate and fruit. Wonderful lanai breakfast and yoga class. A quiet respite off busy Waikiki.
December 17, 2011
Rated 5 out of 5 by VIC753 WISH FULFILLED
Staying at Moana Surfrider has been on my bucket list for some twenty years. I can now cross it off. Fulfilled all my expectations. Wonderful place to stay.
June 11, 2014
Rated 5 out of 5 by rachel151 A beautiful hotel
This hotel is fantastic. It has great facilities, a wonderful restaurant, and is perfectly positioned in Waikiki. The beach is lovely, the pool also very clean and nice to swim in. The staff are all friendly and the service is wonderful. We have stayed here twice and thoroughly enjoyed it both times. We will definitely come back again.
December 16, 2012
Rated 5 out of 5 by surfergirl13 Outstanding
The great Moana Surfrider is the most outstanding hotel on the island! My husband and I stayed at the hotel for the past four years, in which we celebrated our daughter's wedding, and most recently, our 30th wedding anniversary! Our experiences have been exceptional, and we carry that feeling with us until our next stay at the Moana!
July 24, 2013
Rated 3 out of 5 by CDSyd Great location but very rundown and not kid friendly
Great location and a grand main hotel area.
Parts of the service were disappointing, room is very old and rundown.
Pool closes at 6pm which is way too early.
Stupid rules for the pool where staff should have the capacity and judgement to allow a small child to play with a toy if it doesn't affect others.
Won't be rushing back.
June 18, 2013
Rated 4 out of 5 by NancyJo Great features
comfortable beds, enjoyed lei making at hotel, good food, our first visit to Hawaii, service was excellent.
June 10, 2014
Rated 5 out of 5 by Janicecolo Moana
This hotel was fabulous. rooms were roomy,halls were roomy and lobbies were comfy and newly remodeled. The price was right.
June 8, 2014
Rated 1 out of 5 by Disappointed Guest
This was our fifth stay at the Moana Surfrider. We were very disappointed this time. Our room showed major wear. The concierge desk, though friendly, were not helpful at all. All of the services were very disappointing, especially for the cost. We will not stay at the Moana again, nor will I recommend it to anyone else.
January 28, 2013
Rated 5 out of 5 by Tracy11 Wonderful Beachfront location
If you are looking for a wonderful hotel in a central location, then look no further than the Moana Surfrider on Waikki Beach. I stayed here over the holidays with my husband and two sons. The staff at this hotel are excellent and the hotel itself is immaculate. Ten out of ten for cleanliness and friendly service.
January 3, 2013
Rated 5 out of 5 by NH8791 Great express overnight stay
I had a quick stopover stay at the Moana Surfrider. All the staff were very friendly, helpful and attentive. The checking in and out was done efficiently and seamlessly. The room was comfortable and nicely presented. The hotel itself was very charming and the location was excellent. Highly recommend this hotel!
December 18, 2013
Rated 4 out of 5 by Donnabob Donnabob
Well appointed with the true Hawaiian elegance once is looking for when visiting the Islands.
June 7, 2014
Rated 5 out of 5 by dottie1277 Hotel at its best
Moana Surfrider is not only beautiful but the location is in the center of all the shops and restaurants. It also has a beautiful beach front property right in front of a beginners surf break.
The restaurant and bar serves delicious food and you even get a glass of free wine!
I highly recommend this hotel!
May 31, 2013
Rated 5 out of 5 by SBMD Great Location on Wailkiki Beach with Grandeur and Style!
The best location on Waikiki Beach with Grandeur, Style and an Old World charm! Exceptional service with a smile from friendly and professional staff! Definitely not your generic resort hotel!
May 14, 2014
Rated 5 out of 5 by Pericles staff
the most telling impression is the staff...
over 20 years as returning guests gave
us the most consistent and rewarding
experience dealing with the personnel.
the warmth and sincere welcome by
everyone, especially the long term
"vets" have preserved the Aloha spirit
which has meant so much to us.
October 17, 2013
Rated 5 out of 5 by SALVY The Best Hotel
Absolutely the BEST hotel ! Every single employee genuinely cares about you and treats you like family. From the front door, to the front desk, Beach Bar, Pool and Beach Services, everyone is friendly, helpful and sincere. Even the graveyard cleaning crew says Aloha ! Can't wait to go back !
October 22, 2011
Rated 5 out of 5 by Gigi49 Exceeded our Expectations
We weren't sure what to expect, based on some mixed reviews. From the moment we arrived we were treated so well from every staff member we came in contact with. Our room was in the tower wing and I loved everything about it. Clean and comfy with a beautiful view. We will definitely be back!
September 11, 2012
Rated 5 out of 5 by Heathrw81 The staff made my stay even better
The Moana Surf rider is a beautiful hotel! The staff is very friendly and attentive. A few people on the staff went above and beyond. Roxanne at the tours and activities desk was just amazing. The poor woman was swamped everyday but she still had a smile on her face and kept trucking on. She gave us great tips and told us not to over book. Which ended up working great. we have a good balance of activities and down time. She is such a beautiful person inside and out! We really enjoyed speaking with her daily.
Johnson was our man in the Beach Lounge. We enjoyed seeing him every morning. Anything that we needed he was there before we knew we needed it. another great person we enjoyed speaking with.
Lastly is Taylor, also from the Beach Lounge afternoons. Very attentive and super friendly. She was able to answer any questions we had. If she didn't know the answer she went out and found it for us! She did such a great job!
I want to thank each of them for making our stay!! Thanks guys! You should give them a raise :)
March 3, 2014
Rated 4 out of 5 by RonG A bad time turned very good!
When we arrived, the person at the SPG desk, barely recognized our SPG status. He did not tell us of our benefits and did not give us important info.
When I booked our 6 day stay, I requested a room in the newer wing. When we arrived, I asked for an upgrade I was told we were upgraded to the Banon Wing.
The wing is historically. The room was super tiny with no room to move around and no storage. And the bathroom...small, dark, dirty.
We asked for an upgrade and were told that at that time there were none but the desk would call if something opened up . We then requested a hotel change, this request did not appear to bother the manager.
Finally, on the third night we were moved into a spacious room in the Tower Building We thank Steve at the SPG desk. He told us about all the benefits, apologized profusely, made concessions, and treated us well.
The rating above reflects our first days BEFORE the room change. After the change everything was fantastic and we look forward to another stay next year!!
February 9, 2013
Rated 5 out of 5 by Mays A Week in Paradise
After researching many hotels in the Waikiki area my girlfriend and i decided that Moana Surfrider was the place we wanted to stay...what a great choice! Not only did the hotel meet our expectations but exceeded our expectations as well. We stayed in the Tower facing Diamond Head on the 17th floor three rooms from the end where the suits are...what a view! There is nothing like waking up and going to bed with a balcony that has a view of the ocean and Diamond Head. The room was clean and the bed was comfy. We had mentioned that it was a trip for our anniversary and my girlfriends birthday but did not expect a bottle of champagne and a nice birthday dessert waiting for us when we first arrived...what a nice touch! Everything about the hotel was to our liking...upscale dining with great service and wonderful ambiance...a quick walk to beautiful Waikiki beach or to the many stores and restaurants nearby...fast valet service and everyone at the Surfrider was friendly and helpful...we will definitely stay here again next year!
December 16, 2013
Rated 5 out of 5 by Joyce26 this hotel has excellent and helpful staff
As a Platinum member, staff went out of their way to make sure I was fully satisfied. Friendly, professional and so nice. This includes management, front desk help and housekeeping. Getting a room with veranda and ocean view completed a wonderful experience.
February 14, 2013
Rated 5 out of 5 by SunnySRF Historic Character and Charm
This hotel gives you the wow factor. From arrival to the front entrance, the hotel staff greeting you at check-in. The staff were most friendly durning the entire seven night stay. It makes you feel like you have become part of the Moana Surfrider Family.
December 9, 2012
Rated 5 out of 5 by BNBarker Amazing and friendly!
This hotel for the last leg of our honeymoon was exactly what we needed and worth spoiling ourselves a little for. It was absolutely beautiful, the staff were amazing and it was a warm and friendly environment to be in. I cant wait to go back!!!
November 16, 2012
Rated 1 out of 5 by Leslie2013 Disappointed
My first trip to Hawaii and what a disappointment this hotel was. I paid for an ocean view room that was blocked by a tree, s beautiful historic tree...but a tree. I asked to be moved 3 times and no one followed up with me to the point I had to keep going to the front desk. At one point i was told i would be able to "see through the tree when the sun came up". Breakfast buffet was wonderful. The service in the casual restaurant was AWFUL. Long waits for greats and food and had to get up to get my own refills. We ate their twice, both times....BAD! Asked for a late checkout (again I had to follow up multiple times, no one called me back). which wasn't available due to capacity, it wasn't until we got our bags from the bellhop that he told us. The best part of my experience was my interaction with the bellman and valet people, I will go back to Hawaii but not to this hotel. I travel a lot ( i have diamond,and platinum status at two of your competitors and Starwood gold 6 years in a row) this is the first unsatisfactory review I have ever written.
August 13, 2013
Rated 5 out of 5 by advkit Outstanding family vacation
This was our first time in Hawaii and I couldn't have asked for a better place to stay. Our suite surpassed the expectation and there was enough room for everyone to spread out and enjoy. The roll away bed was even heavenly comfortable.
December 31, 2012
Rated 5 out of 5 by SamC13 Amazing Hotel and Great Staff
Stayed here more than 10 times in the past and, as always, had such a great time at this amazing property! Perfect location, beautiful facilities and wonderful staff. Keith at the front desk was amazing and very helpful!
September 9, 2013