Rated 5 out of 5 by kyle2311 Best Experience Ever
i had a possible upgrade to a 1 bedroom suite, but did not expect to get it. when i checked in and asked about the upgrade they said you are in a 2 bedroom suite! it was fantastic. my kids were blown away. then we saw the most amazing waterspout from our balcony. Our 2nd time here. would return in a heartbeat if closer.
June 30, 2014
Rated 5 out of 5 by Rhi12smiles This hotel is exceptional
Very impressed with the room and service of this hotel. The food for in room dining was small portions for the cost - would recommend improvement.
June 30, 2014
Rated 5 out of 5 by Dee5211 The hotel can't handle large parties well
I was there for my company's summer party and spent the night. The 1 bedroom suite was wonderful! The company party was just ok. The room the party was being held in had harsh fluorescent lighting, not exactly the right lighting for this type of party. Ballroom lighting would have been better. Also, there weren't enough tables for all of the party guests to sit so people were left searching for seats during the dinner hour. The food was just ok, nothing spectacular and you could tell that the staff was not prepared to handle a party this large. The bathrooms were not attended to and were a disaster by the end of the party. You would think since this hotel has so many rooms that it would be able to accommodate a large party or convention. It's unfortunate that they couldn't.
June 30, 2014
Rated 5 out of 5 by patty44 great overall performance
Stayed 2 nights with 4 couples in 2 - 2 bedroom suites and it was a perfect weekend. The rooms, pool and facilities were wonderful. We will return and highly recommend to everyone.
June 30, 2014
Rated 5 out of 5 by will27 Accommodations were excellent.
We were very impressed with our one bedroom. It was very clean and met all our exectations.
June 30, 2014
Rated 5 out of 5 by Jay712 Excellent!
From the moment we arrived to when we departed the experience was outstanding. Not only are the suites and the facility excellent, but all the people show professional, caring attitudes and attention to detail. The restaurant is good and did a good job accommodating our Vegan daughter. The waiter was very friendly and helpful. The location was beautiful, relaxing, and conveniently positioned to visit neighboring island beaches.
June 29, 2014
Rated 5 out of 5 by jen2510 Rooms are Exceptional
The rooms have everything you need, high end fixture and very good lay out..its like a home away from home..staff were excellent especially Sherry on the concierge who took her time to drive us via golf cart to the other side of the facility. The private boat to the beaches of Fort Myers is something to look forward to..The only thing that I missed is the night life..the hotel is located in high end residential area and you have to drive to go somewhere else. If you want just to relax and stay in a quiet area, this is the perfect place for you..Overall, everybody there are hospitable and we really enjoyed our stay..
June 28, 2014
Rated 4 out of 5 by tam007 Parts were very good.
nice view of river. Room comfortable - cold. Great hot water.
Disappointed in hotel restaurant., very pricey for quality and quantity. Waitstaff told us that SPG discount would be applied for meal charged to room, when we checked out it wasn't. Signage for explanation of thermostat is needed for operation.
June 26, 2014
Rated 4 out of 5 by Kimmi10 The lady at check in was wonderful!
Checking in was a breeze. The service at Marker 92 and Nauti Mermaid was well below par! One thing is for sure... It's always been consistent...bad service! Had dinner at Pinchers. We 're locals and have given your restaurants many opportunities to redeem themselves and it's just not happening. Loved the accommodations and the greeting at check in.
June 25, 2014
Rated 4 out of 5 by GGHS hotelFeatures
The special I receied on room rate was great. The room was spacious , however the housekeeping need some attention. Can discuss via phone call
I was offered free breakfast but when we went for breakfast was told that the special I got did not include breakfast, this was very embarrasing for me since I had another couple with me. Can discuss other issues via phone call Thanks
June 24, 2014
Rated 5 out of 5 by WorldTraveler14 Remy is the true definition of customer service
On arrival i met Remy who was helping with my check in and he was so friendly and very knowledgeable about the hotel and the surroundings. I will definitely be back to this hotel.
June 23, 2014
Rated 5 out of 5 by USFirstAid Guys Florida Baseball Trip
We had three rooms and check in was very quick. Every staff member was helpful and friendly.
The location is beautiful. Had a great time.
We all wished we could have stayed longer
June 22, 2014
Rated 5 out of 5 by PJFL Beautiful Resort
We stayed here for Fathers Day weekend. The hotel was beautiful and the staff was excellent.
June 17, 2014
Rated 5 out of 5 by Matt32301 Great Place for a weekend get away!
Stayed last weekend with my girlfriend and was perfect. Very quiet and over all great time. The staff was very pleasant and did everything they could to make our stay. Our room was very clean and comfortable.
June 17, 2014
Rated 5 out of 5 by AShaffer Awesome Overall Experience
Our stay at this hotel was outstanding. The staff were friendly and went out of their way to assist us. The quality of the room and the amenities were top notch and we could not have asked for anything better. The marina where we kept our boat in the slip was in tip top shape and the Dockmaster was awesome. If you are going to trailer a boat to the hotel, your best bet is to drop in at Rum Runners right around the corner (call for operating times). Make sure there are two people though as you cannot park your trailer there. You will need one person to drive the trailer back to the hotel and park in the gravel there and another person to drive the boat to the hotel marina which is not far at all. Thanks Starwood for another great place to vacation!
June 11, 2014
Rated 5 out of 5 by kbdebary Always Grand!
We always stay in the one bedroom suite…which has a kitchen that is fully furnish with everything from a blender to dish washing detergent. The views from every room are lovely. The furnishings are quite nice, beds comfortable, bathrooms large. I cannot think of anything that would need changing. We always bring our small dog and she gets as much attention as we do. Grant, the valet and bellman is a fabulous employee…as a matter of fact it would take too much space to list ALL of the wonderful employees. Great boat shuttle to the beach!
June 9, 2014
Rated 5 out of 5 by Connie57 this hotel has great features
This hotel has great restaurants on premises. It also is lovely setting so tropical. But to tell you the truth the beds are the best part of the hotel. What great nights of sleep I received while I was there.
June 6, 2014
Rated 5 out of 5 by manning11 Love this hotel but
This is a fantastic place to stay if you want a relaxing getaway. The hotel is very clean and smells like a Westin is supposed to. That being said, I have stayed here a few times before and as a gold member,I have always received an upgrade to a suite which is why I drive two hours each way to get there. Upon check in was told there would be no upgrade to a suite because none are available unless I wanted to pay extra for it. The hotel appeared empty for the two nights I was there but I didn't want to make a fuss about it so I spent another 20,000 Starpoints for the upgrade. I asked housekeeping if the hotel was busy and I was told it wasn't at all. I was disappointed with this but i will come again.I can understand if there really was no upgrade available but that didn't appear to be the case here.Hoping for better luck next time.
June 2, 2014
Rated 5 out of 5 by johnd Great vacation
I just spent the last 2 nights in this hotel/condominium. I had a one bedroom. It was fantastic. the location is excellent. The staff was great. The scenery was perfect. I would definitely go back again.
We went to Sanibel island- about 25 minutes away- great place to swim and get shells. We went to Ft Myers, which was pretty cool. Overall a very nice vacation for me and my wife.
June 2, 2014
Rated 5 out of 5 by Angel41 Great Hotel , Great staff.
We rented for the Memorial Day weekend to celebrate my youngest daughters anniversary
And Birthday and from the minute we stepped onto the Hotel property until our checkout we have experienced one of the best stays ever. The facilities were spotless and very well taken care of. The staff was excellent and always ready to help with anything we asked of them.
Names I recall are Erika at the front desk, Grant the bellboy and Joseph always making sure the place was clean and spotless. The girls at the bar in the pool area and the restaurant and bar employees excellent as well. Definitely coming back . Please continue with the excellent service.
May 29, 2014
Rated 5 out of 5 by Sherri800 Loved the screened balcony!!!
The 2 bedroom 2 bath was very spacious. They seem to be built with higher end fixtures. The screened balcony overlooking the marina was my favorite place to relax with breakfast.
May 27, 2014
Rated 5 out of 5 by Kathi5 Awesome Location
Helpful and Friendly Staff
May 27, 2014
Rated 5 out of 5 by Menace Excelent
Excelent hotel. Restaurants are expensive
May 27, 2014
Rated 4 out of 5 by JB68 no beach
a/c hard to operate
May 25, 2014
Rated 5 out of 5 by LyndaC Awesome experience!
I went with a girlfriend for a girls getaway. Everyone was friendly but I want to extend special kudos to Erica, who was fabulous in extending an upgrade to the Mariners Suite at a special rate for us, and to the valet Michael, who went out of his way to make us feel welcome.
May 24, 2014
Rated 5 out of 5 by Viancalexis Super Start Service - Unique
Best service, luxury to the highest power
May 20, 2014
Rated 2 out of 5 by Chucky70 No where near a 4 start facility
Upon entering room water containers half full.
Fresh berries from room service moldy and mushy. $14 dollar turkey sandwich very much vending machine quality. Overall set up of hotel reminded me of a very large prison. To the staffs credit, I was reimbursed for the moldy berries.
May 19, 2014
Rated 5 out of 5 by Nances3355 Exceeded our expectations!
Wasn't sure what to expect, but had high expectations due to it being a Westin hotel. Rooms were clean and nice; loved the screened-in balcony. We couldn't have asked for more attentive staff (registration desk attendants, pool attendants and server Samantha, etc). We will DEFINITELY be back!
May 7, 2014
Rated 1 out of 5 by ZDawg Beautiful resort
Room was not ready at the 4 p.m. check in time which is already an hour later than the usual check in time at most hotel and resorts. When notified my room was ready it took 2 trips back to the front desk because the keys would not open the room. The front desk finally sent someone that had to reset the card reader. It was a miserable experience for the money spent on a one night stay.
May 5, 2014
Rated 4 out of 5 by BillyJeanne This hotel has great features and is in a nice location.
The suites in this hotel are very spacious and the kitchens have everything you need IF you want to cook. My favorite part about the suite is the lanai overlooking the preserve with 2 ceiling fans that measures approx. 7' x 28'. It is so enjoyable to sit outside in the mornings and evenings without getting bug bites with a beautiful, peaceful view. I'm not sure what happened, but the first half of the week was very quiet and peaceful. During the last 3 days there was a constant loud humming noise, like from a large cooling unit running that took away from the quiet in the lanai. It was quite disappointing as this is our favorite feature of this resort which we have visited before.
May 3, 2014