Rated 5 out of 5 by reinaldo Shagrila Revisited
This was my fourth trip to The Cape Coral Westin since November and I can't wait to go back. My wife and I have stayed in hundreds of hotels and many with spectacular settings,
but this is our SHANGRILA. It is simply the best and a naturalist's paradise. The grounds
are enormous with majestic palms, banyan trees, bougainvillas and preserves creating
a feeling of euphoria. The rooms are magnificent (1 bedroom suite) with a 30 foot lanai. Grant and Michael at the front
entrance make you feel like family and the staff is always upbeat and helpful. The pool
settings are incredible.
March 14, 2014
Rated 5 out of 5 by Familyof4lauderdale 5 Star again!
My family and I came back for a dual 4th of July and Birthday celebration week for my wife. Needless to say it was another stellar stay. I can't thank GM Eric Ashton enough for his thoughtfulness on sending wine and fruit/cheese to make my wife's birthday all the better. Engineering (Billy and Joel) and Housekeeping (Sandy) were fantastic and their smiles and attitude are what further make this resort a special place. The restaurant manager (forgot his name but he likes Fly Fishing!) was superb and the food and drinks were outstanding. This has now become one of our favorite resorts to visit and will be frequently coming back. Great work Eric and Westin Team!
July 17, 2013
Rated 4 out of 5 by TripleJJJ A nice surprise
We stayed in this hotel for 5 days to explore the area. The hotel is further away from the ' fun' but we thought it was excellent. It was very quit and peacefull.
Service was good and friendly. Free parking is good. Nice room with a view.
Swimmingpool and towel service is very good! The muthslice cocktail is the poolbar also!
We like to have for breakfast a buffet but was not available , only breakfastmenu.
If we are in the area we would stay again!
April 12, 2014
Rated 1 out of 5 by edisonmiami Bad service
I stayed for three nights in March, 2014. The location is great, but the hotel building looked like a motel, not the Westin.
The housekeeping service was horrible. On the second day, a maid came, but did neither clean the room nor refill goods including papers and shampoos. On the third day, the housekeeping was completely undone when I came back from outside at 8PM although we did not sign "Do not disturb".
So, the room was not clean. In addition, the air-conditioning was broken.
I never recommend this hotel to anyone.
April 1, 2014
Rated 4 out of 5 by Cinturn1 This hotel has the most beautiful landscaping and grounds. Everwhere we went there were huge flowering
The trees, shrubs and flowers were all in bloom on the paths and walkways throughout their properties and marina. I liked that they had kid activities everyday and the ferry to Ft. Meyers Beach. Their was live music almost every night and my grandkids were thrilled to be called up on stage to get a short lesson on the steel drums. The hotel was stunning at night with all the different types of lighting and the huge yachts and sailboats. What views..we saw manitees and dolphins often from our balcony. The beds and linens are a whole another paragraph, talk about comfort. Can't wait to go back!!! Cindy of Buffalo, New York.
March 22, 2013
Rated 5 out of 5 by WL501 Excellent Home Away from home
I was away for a business trip for a week and the Westin Cape Coral was byfar the BEST place I've stayed for business. I booked a 1 bedroom, with full kitchen and washer, living room and dining area. (More than enough room for 1 person) Room was exceptionally clean and very comfortable! I had a good night sleep (after being on the road for 3 days.) - Felt like home.
April 12, 2014
Rated 4 out of 5 by Pete14 Small Improvement Needs
Hotel recently changed over to Westin.
Electronic key did not work after leaving front desk. Returning to front desk, I was told that it takes up to 5 minutes for key to allow access to room. This happened a total of three times, as due to weather conditions, I had to extend my stay an additional night, despite front desk staff stating that key would work immediately,
Maid service was sporadic. Was shorted towels one day; bed not made completely on another day. Late cleaning service in general (one of my fellow attendees did not have his room cleaned by 6pm, after leaving it all day from 8am).
Other than these small annoyances, the staff was courteous and professional.
February 10, 2013
Rated 5 out of 5 by LewluvsFL Westin isn't the 'ole' Marina Village
We are greated by Lance, Manning and Michael - whom MAKE lasting impressions - from the moment you arrive to the moment you leave these fellows ARE what reminds you of "WHY" you like staying at the Marina Village. We have stayed at the Marina Village several times prior to Westin taking over. Menus have changed, but food is awesome - get past the "fancy" words on the menu - same great food. Childrens activities and staff were still great - you can tell the old staff and the "new" Westin staff apart though. Old staff MUCH more friendly and layed back. Hotel itself is awesome, worried about price changes since it is now Westin. We loved our little hidden get-away as it was.
January 14, 2013
Rated 5 out of 5 by Gerri04 WONDERFUL STAY AT THIS HOTEL 2/23-3/1/2014”
Unfortunately, had to depart hotel earlier than expected due to March 2014 snow storm in N.E, and hotel was booked beyond what I would have had to stay. The hotel earnestly tried to accommodate my extended stay and communicated to me
updates if availability was going to occur - unfortunately they remained booked.
All staff I came in contact with was most courteous and really made me feel welcome. The hotel is BEAUTIFUL, THE FOOD EXCELLENT, AND MY ROOM
WAS KEPT IMMACUATELY CLEAN. Relaxing on the lanai with a very pleasant
view while preparing to go out to dinner ended every perfect day there! I definitely
will return and stay at this property as it exceeded ALL MY EXPECTATIONS!
THANK YOU STAFF OF WESTIN CAPE CORAL. 3/3/2014
March 6, 2014
Rated 4 out of 5 by RACHYGG great property
My stay was great. The experience at the restaurant Markers 92 was excellent, I ordered a well done churrasco frites and in my opinion it wasnt cooked how I had ordered it so I sent it back to the kitchen to be cooked again, my server Lee was beyond excellent, he turned my experience around by offering dessert on the house. Overall flawless stay
April 8, 2014
Rated 4 out of 5 by Evette Water taxi
Everything is great at The Westin & very friendly staff. Their was one thing I didnt agree wit though. We had a Manatory fee each day of $16.95 that covers cleaning, trash and The water taxi to the beach, we could use the watre taxi at all because all 36 spots were filled each night we were there. If you are going to charge a mandatory fee for a service, you should really have that service available.
I was not happy wit that at all.
March 31, 2014
Rated 5 out of 5 by 6Aces Service and Quality!
Westin excellence in all aspects. From the quick efficient check-in to handling of special requests including a room change to our final departure. Special thanks to Erica on the front desk for her great sense of humor and service.
Room exceeded expectations. Many thanks to all the staff who made our visit memorable.
April 6, 2014
Rated 1 out of 5 by Cboz3480 Terrible
My stay at this hotel was terrible housekeeping did not come up to my room for the first three days the staff didn't know the area there was no event schedule and the service in the resteraunt was was awful the food at the bar came out cold I sent it back and it came back cold again the air conditioning didn't work properly nothing went the way it was supposed to I would never stay there again!!!!
January 4, 2013
Rated 3 out of 5 by Gitti1234 great views, long drive too beaches - loud
First the good:
- killer views from your balcony onto the mangroves, stayed in a spacious 2BR/2 bath unit with big balcony on 13 th floor.
- Nicely decorated unit, very spacious, dryer/washer etc, full kitchen, big bathroom - more a typical FL apartment style than the usual Westin character ( Westin acquired the property 15 mths ago)
- tastefully decorated lobby, state-of-the-art gym
- room access from outdoor floors ( motel style)
- dirty, poor cleaning! Restricted to doing beds/ towel service, our feet were constantly black - even after a shower. One day, my husband stayed in the room and noticed the cleaner spending about 10 min only
- pool and bars and restaurants right at the bottom of the units with ppl partying until late midnight, kids screaming in the pool and music playing. Called several times the front desk and was told, that other guests complained as well but that the noise from the outdoor bar/ music travels up the building :-(
- in a residential area in the middle of nowhere, about 1-1.5hr realistic drive to Fort Myers beach, Sanibel or any other beach due to traffic
- terrible wifi and cell coverage. During our 3 days stay I never managed to access the Internet on my computer or iPad; very limited cell coverage with constantly dropped calls
April 13, 2014
Rated 3 out of 5 by jjue Disappointing Stay
Bad hotel services in a reputable place is the worst for me.It started with the restaurant which we sat outdoors because it was a nice evening and the drinks(martini) came in a plastic cup, the dinner was so delayed that the folks next to us who arrived after, were done with theirs before we were served. When we inquired about dessert they said they only had one to choose from.
That evening, the guests staying on the floor on top of us were moving furniture constantly not allowing a restful sleep. The following morning there was a staff member banging on our door before 10;00 AM to bring in a cot for the guests coming in after us in spite of the fact that upon checking in I told the front door that we would be making a late departure which she noted.
Last came the breakfast surprise which we thought would be a continental breakfast at the restaurant, it resulted to be danish and coffee at the lobby when I inquired about a full breakfast option they told me they had no service.
I also inquired about the charges of $60 labeled F & B and they said without explanation that it was a hotel special charge and that if I had not been there for breakfast the previous day she would adjust the bill which she did for $36 only to see a follow up bill in the afternoon by email were the charges were apparently reversed to the original amount.
April 14, 2014
Rated 5 out of 5 by soxgirl Great get-away!
Went 4 redsox spring training. Was VERY pleased W level of service and accomandations!Grant (bellman) was a pleasure. Chk out happy hour!
April 7, 2014
Rated 3 out of 5 by DeeB Did not live up
We were disappointed with our VERY delayed check in. Every morning dealing with our "free breakfast" amounts were different as to what we "owed". Never could get a correct answer.
April 6, 2014
Rated 5 out of 5 by mj24 Great Stay
I have never given a review of any hotel before, but we enjoyed our stay so much that I felt compelled to give one this time. We booked this hotel as part of a flight/vacation package and everything was above our expectations: the hotel was beautiful, rooms/hotel were very clean, staff were exceptionally friendly and we loved the location. It is a bit away from everything, but we were okay with that since it made our stay that more relaxing. Also enjoyed the few meals we had at the on-site restaurant. Although the main pool was a bit small, we did spend a day at the other two which are within walking distance.
Thank you to Matt and Raquel for their extra friendly service upon check-in and upgrade request.
May 8, 2013
Rated 3 out of 5 by TriciaM71 Disappointed
I have stayed at Westin Hotels before and loved it. This time not so much. Carpet was dirty and wet when we checked in. The bed linens were stained and worn. Asked for a high floor room and was placed in handicapped room without discussion. It was not the wonderful Westin that I remembered or was hoping for!
March 30, 2014
Rated 4 out of 5 by Larry57c A needed Get-a-way
The hotel was very nice with its proximity to the local shops, two restruants, and the harbor. We had a one bedroom that was spacious with a full kitchen, dining room table and living room. Our room was on the end giving us a view to the North and East. The hotel staff was very courteous and helpful and went out of their way to say Hi. Walking and bike paths provided ample room for exercise if you choose not to use the well equiped exercise room. Check in and out were very easy. We would stay again if in the area.
February 23, 2014
Rated 5 out of 5 by Hermie57 Best property we have ever visited.
As an SPG member we upgraded to a 3 bedroom suite overlooking the water. The room was spectacular with a kitchen, dining area, family room, large bedrooms, large balcony, 3 bathrooms, and 4 TVs. Staff exceeded expectations in every way.
April 1, 2014
Rated 3 out of 5 by Topknot Fabulous Staff
Staff was awesome but the cleanliness was NOT!. Only on our last night was the room acceptable. The gym was dirty. No one was paying attention to the lack of towels or filty floor
Terraces had dust bunnies and garbage all about.
April 1, 2014
Rated 1 out of 5 by Funzi Double check your check
My wife brought her visiting parents to Marker 92 for afternoon drinks outside. When an unitemized bill arrived which was clearly too high, they asked for a check that listed their drinks and food (5 drinks and 2 appetizers). The check the waiter then brought had 4 additional items they didn't have. After asking for it be corrected it came back again with an extra item. 3/19/14 4:00 pm, Server 217
March 19, 2014
Rated 5 out of 5 by mdf580 Wonderful Florida vacation
We just returned from a wonderful 9 night stay. The facilities were wonderful and the staff went out of their way to answer any of our questions and/or needs. The facilities were immaculate and we enjoyed the complimentary boat ride to the beach. There was just one minor issue that we encountered when checking out on Sunday. The hotel advertises an "extend your weekend" by allowing you to check out at 3:00. We were hoping to check out at 1:00 but we were told (around 11:00 on Sunday morning) that we had to check out by 12:00 at the latest because they had a huge amount of rooms to turn around. Housekeeping even rang our door bell to see if we had left. That made our morning a little hectic rather than the relaxing morning we had hoped for.
January 20, 2014
Rated 5 out of 5 by Den05 Excellent Place to Stay
We stayed at The Westin for two weeks over Christmas and New Years. The rooms were very clean and spacious. The location is just perfect and the view from every room is breathtaking. Our only complaint was the lack of comfortable furniture in the living area and the lack of kitchen supplies. However, the hotel staff was very accommodating when we made a request. The fireworks and music on New Years Eve were fantastic. The staff is very friendly with the exception of one night manager. The bellhops are the best! We will definitely stay here again.
January 15, 2014
Rated 4 out of 5 by susand64 Great hotel for family vacation
We had a 2 bedroom suite which gave us a lot of room. If you want to use the water taxi to go to the beaches make a reservation early.
April 2, 2014
Rated 4 out of 5 by michelle214 The room was AMAZING!
Although the room was amazing and the facility was well above average, we did not have television service for the 3 nights we were there. Many service staff were sent to our room on 3 different occasions during our stay, but did not solve the problem. I can only hope the next guests of that room did not have the same experience. We are from Michigan and did not see the pairs ice dancers from Canton Michigan win the Gold!:(
March 14, 2014
Rated 5 out of 5 by 57Denise Awesome Hotel
My daughter and I recently vacationed here and the hotel lived up to all descriptions and photos. Pools are great! Food was delicious. We rented a car and found that to be helpful because we could venture out to other places to eat, too! We had a basic double bedroom which was very spacious and clean.
March 26, 2014
Rated 3 out of 5 by EvaninOR A nice place to stay if your room is ready
Checked in at 4pm no room ready yet....two and a half hours later room finally ready. Except not enough towels, a light fixture that was changed was not installed back in place etc. They did give us $100 in credit after the first hour of waiting around and then another $100 after the second 1 1/2 hours. But we were far from the only ones the lobby was full of people waiting for rooms clear into 8pm. Hire more cleaning staff, check your bookings and bring more people on. It isn't that hard. I have never experienced this any where before. Also location was isolated from everything else nothing within walking distance. Nice property though and the rooms once we were in were very nice. But they should be for the $$ paid.
April 3, 2013
Rated 5 out of 5 by Dave4500 Saving the Day
My wife, Kathy and I were on our way to celebrate our third anniversary this past weekend. We have stayed at Marina Village 3 times in the past and loved it. We decided to try a different hotel this go round on Captiva. That turned out to be a mistake as the "hotel" in question completely dropped the ball. We made a call to The Westin and were treated with grace and professionalism. We knew the quality and were not surprised by the service but welcomed it as weary travelers. A day gone bad was made right. Well Done Westin! You saved our trip, our celebration and for anyone that would read this you cannot go wrong with this choice of Hotel. You will rave as we do. Be blessed and as the new slogan says, Travel Well. Dave
September 25, 2013