Rated 5 out of 5 by RayElias Great Experience
Awesome experience all around. Your staff are well trained, specifically Mr. Abdul Azziz, he's very courtious, accomodating, answered every question we had. Wonderfull experience, many thanks.
June 23, 2014
Rated 4 out of 5 by PorscheC4S Very nice hotel
this is the second year in a row that we stayed at the Westin Palace and nothing has changed. A very nice hotel,good location with easy access to many attractions.
WiFi service could be improved and still no coffee in your room. Hope to be back again soon.
June 8, 2012
Rated 5 out of 5 by KCL1937 A hotel you want to come back to stay at
I am a business traveller and have been visiting Milan for over 20years.
This was my first stay at the Westin but between the staff and the hotel environment I am going to make sure it is my permanent choice
Congratulations to the Milan Westin team
September 21, 2012
Rated 4 out of 5 by AZAEEEM Business hotel
I would highly stay in this hotel if am in business trip, I would recommend this hotel for tourist since its far from the tourist spots, service is not bad, staff is ok, rates of the rooms are very acceptable compare to other hotels in same region.
July 4, 2012
Rated 3 out of 5 by Ck07 SPG gold status not recognised
I checked into Westin Milan on 17 Aug for 4 nights. Upon arrival, the front desk staff was friendly. After the necessary procedures were done, I noticed that there was no room upgrade despite being a Gold member and decided to ask the staff who was serving me. At this point in time, he looked surprised that I was a gold member and that I had expected an upgrade. However, he checked and said there was no room available in the system. The hotel looked quite empty but I reluctantly went to the room that was prepared for me. When I reached the room, I found that there were 2 single beds instead of the King size bed which was requested at the time of booking. I went back to the front desk to the same person, and informed him.
He checked the system again, and this time he told me there were TWO rooms for me to choose and he brought me to see them so that I could decide which one I wanted. 1 of the 2 rooms was the Westin workout room, which I chose in the end. The Westin workout room is a higher category than the room which I had booked.
Now, there are 2 things here that need to be highlighted. First, that the front desk staff does not know what is the SPG status of the guest they are serving. And secondly, a room upgrade - despite being available - was not offered at the outset even though it was available.
Would appreciate some clarification from the Management on the process by which this can be avoided. This has created in me some distrust in the staff of SPG hotels, and furthermore of Westin hotels. The brand needs to be upheld and all SPG members regardless of status should be acknowledged by the hotel/group and given the fair and proper treatment according to their status, which is a reflection of their loyalty and satisfaction to the SPG group.
Appreciate some feedback before my next stay at W Singapore so that I will know what to do when I check in. Thank you in advance.
August 31, 2014
Rated 4 out of 5 by CWLyon Good hotel.
Good hotel I would go back to but not without looking for other options first. Close to train station. Upgraded to really nice room. Food in restaurant is decent but very expensive..I had to eat there because of torrential downpour one evening.
January 12, 2014
Rated 3 out of 5 by MB060953 Uncomfortable in Milan
Although the staff seemed friendly, and were at times attempting to accommodative, it seems incompetence ruled the days. When I inquired as to why the room would not drop below 25 degrees they
sent maintenance and he un screwed and moved things around and said it was fixed...still no air conditioning and the windows only opened a few cm's, so very uncomfortable. At checkout i asked and they said they had tirned off the a/c because the weather was cool...obviouslynthey forgot to tell maintenance...what d gou expect for 400 euro's per night. When my wife and friend were attempting to get taxi for an excursion, the bell man ignored them until they finally took matters into their own hand and walked down the street to find one on their own. The concierge was only slightly more helpful, although very energetic, refused to give us the type restaurants we wanted, local food. Thank goodness for the bar staff who were extremely nice and helpful. I will watch weather before booing this hotel, location was good for business, people treated us poorly.
October 27, 2013
Rated 5 out of 5 by milantrip home away to home
are more then 5 years i stay as guest in this hotel and i can really state i feel at home. the entire staff know me by name and are aware of my requests, i do not have to tell each stay. If available i get the same room.
June 22, 2012
Rated 5 out of 5 by eltraveler Beautiful accommodations
Beautiful hotel, excellent staff, we had a great time.
July 14, 2014
Rated 3 out of 5 by LucaJack The hotel is not service oriented
1. Need quiet room, given room at first floor and quite noisy at night
2. Room has no kettle for hot water, room service replied rudely for getting hot water
and bottled water
May 19, 2014
Rated 3 out of 5 by Hankbuk1 Hotel Westin Milan
Wireless is slow and spotty
1 telephone recharger in the whole hotel
Personnel at breakfast and gym not welcoming, sometimes rude, looked bored
The terrace on the 8th floor was dirty and looked abandoned
August 25, 2012
Rated 5 out of 5 by Douglas151 Great Hotel in a Great City
Elegant accommodations close to historical and cultural sites, excellent dining and shopping in Milan. The staff is great and the concierge service excellent.
May 22, 2014
Rated 5 out of 5 by cleo33 I was blown away
Our room was upgraded. I've been upgraded before but not like this. There was a sauna in our suite, with a view if the Duomo in the distance. Fantastic room. Fantastic service. I couldn't fault it.
September 16, 2012
Rated 1 out of 5 by outraged2 THIS HOTEL WAS TERRIBLE IN EVERY WAY
room had torn curtain, no working a/c,
mold around tub, no robe or personal products for 2nd occupant, no turn down service, didn't accept charges to room at lobby bar. not a friendly atmosphere.
November 5, 2013
Rated 4 out of 5 by ZZoya Great place to stay at - if someone else is paying
Nice hotel, good location, but a bit overpriced for what it is. And I really don't appreciate the places where they make you pay for ironing your clothes instead of providing the iron!
October 20, 2012
Rated 4 out of 5 by veroque a beautifull experience
the most comfortable bed I've ever slept in...
July 1, 2014
Rated 4 out of 5 by choc client service
Quality is perception of the client, there are more nice hotels, what makes the difference here is the staff friendliness, much better than other Milan hotels. Well done.
December 1, 2012
Rated 3 out of 5 by mayu bad service
service levels were very poor. we had to ask for things 2-3 times for serving even a simple thing like water.
room were very old.
i will not stay there again
April 1, 2013
Rated 3 out of 5 by BostonTV Nica Spa. Bad dinner.
Exceptional hammam in the suite, with view on the city. Disappointing restaurant with low quality food and no other client. Expensive internet connection.
December 14, 2011
Rated 2 out of 5 by Teubsch Overpriced and Old
Completely overpriced for what it is and rooms despite being big, they are very old and stuffy.
May 23, 2014
Rated 4 out of 5 by chef2 hotel is centrally located
Nice location, lovely lobby,
rooms are nice, but expected a bit more being a platinum member.
May 13, 2014
Rated 5 out of 5 by Applebee warm hospitarity
The Westin Milan is located in the heart of the great city. The staf menbers are knowlegable and helpful to make our stay memorable.
July 20, 2012
Rated 5 out of 5 by nkkky214 comfortable hotel
I was able to spend comfortably in a room with a feeling of cleanliness which was based on white.
May 1, 2014
Rated 5 out of 5 by LoveMilan A Magnificient Hotel and Staff
This is certainly one of the best Hotels in all of Italy to stay at. My second visit to the Palace this year!!!!
January 9, 2014
Rated 4 out of 5 by chila best sleeping
frendly, feel at home, best sleeping accomodation, good location
May 12, 2014
Rated 5 out of 5 by Ana2323 This is a very nice hotel
The hotel is elegant. The room was excelent. The staff is very nice and The breakfast was also very good.
September 3, 2012
Rated 5 out of 5 by ckd1 Excellent Hotel in Milan
Thoroughly enjoyable stay at the Westin Palace for 5 nights. Little to fault and thoroughly recommended.
June 30, 2013
Rated 3 out of 5 by DavidLN DavidLN
Convenient location but service somewhat slow and not readily offered. Wi-Fi does not readily work.
October 30, 2012
Rated 5 out of 5 by ericfle great location
Highly recommend and would stay again.Great location to train station and downtown Milano.
May 30, 2012
Rated 5 out of 5 by MLS2013 Always great!!
Staff is always great! they know be by name and always take care of anything I neeed.
January 19, 2014