Rated 3 out of 5 by Max01 time share not Hotel
this location caters to the villa owners not to Hotel guests. the room was tiny and the air conditioning was noisy to the point we had to turn it off. the concierge told us they couldn't help us with advice on our next leg of our trip to a Sheraton in Honolulu. not the level of service that we are used to. it seemed that Platinum for life meant nothing. iIn 6 days stay the coffee maker was cleaned only once. very disappointing for any Starwood property and i have stayed at many worldwide
April 14, 2014
Rated 5 out of 5 by RyanR Hotel Staff Made the Experience More Enjoyable
The hotel staff were phenomenal in making sure that we were having a good time from start to finish. Checking in and getting our luggage was a breeze and the staff was very welcoming and friendly. Concierge staff (Malathy) made sure our entire week was planned out and set up upon arrival. Weather was not the greatest while we were there but we were able to make the most of it with plenty of activities during the rainy days. Hotel options for dinner were also great and I would consider it the best seafood we had during our entire visit. Will be back soon!
March 11, 2014
Rated 4 out of 5 by KauaiFun Front Desk Staff VERY accommodating
We had a wonderful stay at the Westin and thanks to James at the front desk, we were able to secure a wonderful room that met my expectations. He spent time with us to help us achieve this and for him, I am extremely grateful. The kids loved the pools and the chickens. I would return to this resort, but likely only because James helped us to find a fabulous room.
April 21, 2014
Rated 5 out of 5 by Henley A peaceful oasis
The Princeville Westin is a great place to vanish away to. The rooms are up to date and spacious with a washer and dryer and just enough kitchen to feed yourself but not enough to consider it cooking. The staff are so friendly and helpful.. There are beaches, shops, and restaurants nearby. You won't run out of things to do. If in doubt, lounge at the pool and and order a drink.
February 2, 2013
Rated 4 out of 5 by Matteo925 Great place to relax for a week
Stayed here on a 'baby moon', having the kitchen is a huge plus to they type of hotel. We really enjoyed it, I would say only downside it not having a beach directly on site, but it's just a short 2 mile shuttle ride to use the St Regis beach. Overall though, great place for couples or families- Princeville is wonderful town to stay in.
March 17, 2013
Rated 5 out of 5 by IdaB A great experience
We were traveling with 2 small children and the hotel staff was very accommodating and so friendly. The BBQ's and pool area were so fun for the kids. We knew before coming that there was no beach access but it was great to return to such a clean room full of amenities after a long day at the beach.
December 23, 2012
Rated 3 out of 5 by Allliek Good until you have the time share tour
The hotel facilities and the staff are great. But I am turned off by the time share sale person. As soon as he found out I wasn't interested in buying time share with Westin, he was rude. He would not answer any questions I had and replied "You won't need to know". It's been awhile since I visited, but I wanted to share my experience.
April 15, 2014
Rated 4 out of 5 by vevera Site has annoying rooster problems
The facility is very good. Rooms are very nicely appointed. The staff is warm and cordial.
Some irritating problems with this facility are:
1. By 4::00 AM a bunch of roosters make annoying noises and the facility does not care for the discomfort of the guests even after complaints.
2. The nearest hospital is over an hour away, and the closest pharmacy is closed by 9:00 PM. The staff is totally blind to the needs of elderly guests who may face minor discomfort and need attention.
Although the guest list is usually consisted of the retirees, the facility has very little idea to accommodate them. The in house coffee service is pitiful.
But, all in all the landscape is awesome and inviting all across. That's a great redeeming factor.
January 22, 2014
Rated 5 out of 5 by Rowls Kauai Hopper
We journeyed from Oahu to Kauai for a two day excursion. Our stay at the Westin Princeville was fabulous. What an absolutely wonderful property. It is immaculately maintained and has a top notch staff. We thoroughly enjoyed our visit.
September 20, 2012
Rated 5 out of 5 by IWantHawaiiNow Stay nowhere else. This place is incredible.
What a find! We spent 3 days on Kauai, and this hotel made our trip. Everything here is impeccable - the grounds, the rooms, the service, the pools - it really is exceptional. Our only regret is that we didn't stay here longer!
September 12, 2012
Rated 5 out of 5 by RBfield Lush Green Location
Stayed in both a 1 bedroom and a Studio while here. They were nice sized rooms. Door jams could stand to be painted. Great feature to have access to the beach at St. Regis as there is no on site beach access.
May 15, 2013
Rated 4 out of 5 by NWGal61 Beautiful Area
North shore location is very tranquil, grounds were very nice with several pool areas. The 1 bedroom unit was good size although our view could have been better it was not a bad view!
March 13, 2013
Rated 5 out of 5 by JoJim Very Relaxing!
We really enjoyed ourselves here at the Westin. Beautiful grounds and wonderful pools. The restaurant was very delicious and they have Prime Rib night two times a week. YUMMY!
September 21, 2012
Rated 5 out of 5 by vetteme great place to stay
everyone from the desk to people cleaning the grounds are just great people never a problem.
June 30, 2012
Rated 5 out of 5 by RobR Amazing!
Perfect location, great staff, amazing f&b...this place has it all!
October 3, 2012
Rated 4 out of 5 by MiddleClassTraveler The good, the bad, and the ugly
This is a beautiful hotel with every amenity. My meal at Nanea on Hawaiian Night was beyond delicious. Outdoor grilling facilities were very popular, and the fitness center, though small, had a good variety of quality equipment.
However, on the down side, there is no access to the beach without taking a shuttle to a sister hotel and using a section of their beach - or - walking down a steep, sometimes slippery, trail adjacent to the property, to a narrow beach littered with leaves. Unlike many reviewers, we were not offered an upgrade, but enjoyed a studio room overlooking the parking lot. We were even asked after the fact by our concierge if we were offered an upgrade. We said "no", but no offer was forthcoming. Lastly, although I'm sure our outside door was always closed except when we were entering or exiting, I was more than startled around midnight on our second night, by a 7" centipede scurrying across the floor by the foot of the bed and into the bathroom. I come from an area of the mainland where we have no venomous creatures. These critters are poisonous, and dealing with it was rather traumatic, to say the least. Also, Princeville is an area of resorts, regular people don't live here, and the few shopping opportunities reflect that. Prices at the shops were very high, even by Hawaii standards.
October 30, 2012
Rated 4 out of 5 by glc1973 Good but uneven experience
The grounds, the pools, the great kitchenette, and the location are all big pluses. This a calm, peaceful hotel (roosters notwithstanding). The front desk staff had some real challenges, and were generally not well trained in the multiple interactions we had over our 8 day stay. The valets, housekeepers, ground crew, and many others were always friendly and ready to assist. The Westin queen bed in the studio villa felt hard and past its prime, but the rest of the room amenities were great. With some more training, this review would be higher.
November 15, 2012
Rated 5 out of 5 by MilyDad Staff went above and beyond.
Thank you so much to the staff for going above and beyond to facilitate and help cheer our 8yr old daughter who was suffering with JIA. Special thanks to Primrose, Haden, Steven, Nicole and the team for going above and beyond. You are wonderful people and really cheered our little girl and us up!
April 4, 2014
Rated 5 out of 5 by Buck Beautiful Resort
What a great time we all had. The property is just beautiful and well maintained. Take a walk around and enjoy the spectacular ocean views. We were able to watch the whales during our recent visit from the rear pool area (great location to relax). The rooms are spacious, modern and clean. The staff very friendly as well.
G & J
March 19, 2013
Rated 4 out of 5 by TheDR Staff needs help
The staff around the pool ( waitress & waiters) are hard to come by. 2 different times my wife had to go to the bar herself and ask another couple to send the staff to her so she could order a drink. both times we were at the pool for over 3 hours. The website describes the beach as being in walking distance (Regis) which it is not, well i guess if you want to walk almost 3 miles. i would recommend the stay just dont expect alot from the staff. I have stayed at several other resorts (not on Kauai) and paid less for much better service.
October 23, 2013
Rated 5 out of 5 by Jackofalltrades1865 What a great surprise
My wife and I stayed there for our anniversary. The Westin staff not only acknowledged our anniversary, they even had a few treats for us. They did everything anyone could expect and even a little more. The room was very clean and was a nice layout. The main facility was also very nice. My only complaint is that the restaurant on the premises is too expensive for what you get - however you are also paying for the convenience. My hat is off to the staff. Thank you to Westin for making it a memorable stay and we will be back.
December 30, 2013
Rated 5 out of 5 by MCRizzle Heaven
This place is heaven. I didn't want to leave at the end of my trip. Close to the Princeville Market so you can get food to make in your kitchen. Awesome pools. Awesome activities. Beautiful grounds. Everything you could want from a vacation and more. The room is quiet. The amenities are excellent. We LOVE this place and we will definitely be back.
March 27, 2014
Rated 2 out of 5 by Haz7777 Need to be Remodeled
The Rooms are old and need to be remodeled and replace the furnitures.and when i used my SPG points,
they put me in a bad room.even i called and asked for a nice room and upgrade since i am a gold member,still i got a room next to the elevator and next to the construction they are doing downstairs.
July 8, 2012
Rated 4 out of 5 by Kerry65 Great location
Love the Princeville location. Our only complaint was noise. But the staff were very accommodating and we moved from a location near the kid pool to a quieter building. Unfortunately the room had a irregular, random water dripping sound in the bedroom which was pretty loud. Of course it would not make that sound when maintenance came to check it out. Made sleeping a bit of a challenge. The staff did offer to move us again but one move was enough. The breakfast buffet was great and the room more than adequate.
September 14, 2013
Rated 5 out of 5 by BKLA Fantastic Activities Supervisor & staff
Karlynn is the Activities Supervisor. She is amazing! - Along with her staff. Activities were both well planned and well timed to keep the interest of both kids and adults. Everyone was very knowledgeable about their activity and the history of Hawaii that went along with the craft. Everything was planned to enhance the Hawaiian vacation experience.
March 16, 2014
Rated 4 out of 5 by WJM47 Nice location
Disappointed that there was no beach access. Rooms and grounds very well maintained. Hard to get room cleaned. The dinner at the restaurant was embarrassing. Took 2 hours to eat. Steak was tough and tasteless, cake was dry and tasteless. Chef relies on sauces too much and can't appreciate the taste of the food.
March 19, 2014
Rated 3 out of 5 by bigjog3 big disappointment
this was the 2nd time we styed in this resort. the 1st time was far superior to the attention we received the 2nd time. the building we were in was with out water on 2 separate days, we were deceived regarding room availability upon check-in, zumba lessons with loud music outside our building at 8:00 am (for only 3 participants no less)... just not what you would expect for a resort that is this expensive and hyped to have excellent service. there are too many choices in accommodations to settle.
November 19, 2013
Rated 5 out of 5 by Zoey21 The Westin is just beautiful
The grounds are gorgeous and the rooms/condos are very nice as well.
The only thing that is missing (which for some might not be an issue) is a nice beach right there on the property.
The pool and grounds never felt crowded, and were always immaculate.
We went driving to other areas (hanalei) for beaches and sightseeing along with a meal or two. The area is truly beautiful and if you stay at the Westin, you shouldn't be disappointed. Make sure to get a room away from the parking lots if you can...
October 10, 2013
Rated 3 out of 5 by Ileane17 I would rate the hotel 5 stars if it weren't for one thing:
We just came back from our third stay at the Westin Princeville. In this last trip we spent 9 nights in a studio villa. I would rate the hotel with a 5 star if it weren’t for just one set of items: The shower stall needs some re-grouting as some of the tile grout is starting to show signs of mold. There were also some signs of mold at the top white wood molding around the walls of the bathroom area. We had a similar experience in a previous stay, which also included a rusted soap dispenser in the walk-in shower stall. It seems that these are issues that the hotel can easily take care of to make this hotel a top notch facility. I would plan come back to the Westin Princeville soon if i knew these issues have been addressed. At a $450 plus tax rate, I expect that these issues would be addressed. Thanks.
June 26, 2013
Rated 5 out of 5 by GaugenFinn Excellent family Destination
Our stay at the Westin Villas in Princeville was perfect for our family. There was so much to do and see, and this part of Kauai is not to be missed. We will definitely be back!! The kitchenette was fantastic, the pools...incredible, and the option to eat there, or bring in food was great for our family. The beaches were amazing, and the staff extremely courteous!! We loved it, and will be back!!!
February 17, 2014