Rated 4 out of 5 by Kaliji Review of our stay
Generally the experience was very good. With few exceptions the staff was responsive, courteous and helpful. Upon checking out we learned our flight was cancelled and had to check right back in! The second room we got had no hand soap and inoperable phones. We reported the phone problem (using my cell phone) but that never got resolved. The person who checked us in was extremely helpful and re-enrolled me in SPG as my membership had been inactive for years. it was nice to be recognized as a former frequent customer.
The setting is beautiful and the grounds were impeccably maintained!
The outdoor Saturday night movie for kids was played far too loud and that made it difficult to enjoy the pool that evening.
The food was excellent; room service a bit slow and the wait staff in the restaurant were responsive at times, overly so, but then disappeared for too long at other times! The service at the bar was excellent though. Overall, with a little attention to training this could be a superb experience for the average guest! For the most part the staff exceeded our expectations for good service and we had a wonderful stay!
June 3, 2014
Rated 2 out of 5 by MARI98 HOTEL WAS NICE BUT NOT HAPPY WITH SERVICE
PROBABLY WOULDN'T GO BACK
June 2, 2014
Rated 5 out of 5 by Happy24 MY HOME AWAY FROM HOME
Have stayed in other two resorts in Tucson and must say that La Paloma far excels in every category!
Glen and his staff have gone out of their way to make sure my stays are safe, sound and enjoyable. Any errors corrected over and above excellence.
Kay Prince is the best conseriage I have ever been fortunate to work with and now I have a new friend too!
May 31, 2014
Rated 2 out of 5 by EW520 No customer service
Very disappointed in this resorts customer service. we called guest services several time and only got someone on the line one time, most of the time no one answered! Furthermore out by the pool where there appeared to be an abundance of staff patrolling we still had to bring the fact that people were blocking a major walk way with their chairs making it hard for someone like us with a stroller or a person in a wheelchair to get by.
May 31, 2014
Rated 5 out of 5 by Raejay1 Wonder place to stay
Room decor has been refreshed, property is beautiful. Nice place to stay....
May 30, 2014
Rated 5 out of 5 by VVNK Great for the family
Excellent weekend getaway for the family. Kids had a great time in the pool and at Kids Club. Adults enjoyed the Spa, Restaurants and the views.
May 30, 2014
Rated 5 out of 5 by scamp La Paloma
As always, the La Paloma met my expectations. The only thing is that Sabino's closed way to early. Especially for those that might have wanted to have dinner poolside.
May 28, 2014
Rated 5 out of 5 by Trouble14 Conferenece
Great accommodations for conference. Room was very comfortable and clean. Wait staff for all functions were extremely attentive and personable.
May 27, 2014
Rated 4 out of 5 by BJane inexpensive dinning options limited
food during conference was excellent, but hard to find a light meal for dinner at a good price
May 26, 2014
Rated 3 out of 5 by tduncan14 My stay was a disappointment
I've stayed at many Westins, as I'm a Starwood Platinum member, but this was not a good experience. When I checked in and asked for my upgrade since I'm a platinum member, the staff did not treat me very well, contending that all of the suites were booked. Their attitude was not a positive one. However, when I went online, I could have booked a suite.
The hotel no longer provides cotton pads and Q-tips. There were no wine glasses in the room. I asked for a wake up call, which never came. I had a coupon for breakfast and when I produced that, the service staff did not provide very good service - was that because the coupon stated that it included gratuities?
The $15.00 "resort fee" was simply another way to get more money. As a platinum member, I was already entitled to Internet and the use of the work-out room, so why should I have had to pay that fee. I was told it was for parking - if you don't use Valet (Another $20/night), then you have no other place to park but in the parking lot, the use of which is supposed to be part of this resort fee. That fee should be waived for platinum members, or eliminated altogether - it's like having to pay for carry-on baggage.
All in all, it was not a good stay.
May 26, 2014
Rated 5 out of 5 by Jackson13 Great Full Featured Resort
My wife and I visited the Westin La Paloma for 8 nights in March for a golfing getaway. We have stayed at this hotel many times and I was really looking forward to this visit following some surgery. We had another wonderful stay and Rob and his front desk team once again did a great job responding to any of our needs.
Our room overlooked the golf course and had nice views of the course and the spectacular Tucson sunsets. The new renovations completed a year ago have really taken this resort up a level. The rooms are large by hotel standards and all have balconies or patios, providing a great spot to enjoy Tucson’s wonderful weather.
The Westin La Paloma has a lot to offer with one pool and hot tub area for families and another pool and hot tub for adults. There is also a health club facility, tennis courts and twenty seven holes of golf at the La Paloma Country Club. You could really spend your entire vacation without leaving the resort if you wanted to. One warning, if you have mobility issues the size of the resort can be a challenge in terms of getting around, but it is easy to call for golf carts if needed.
There are also a number restaurant options. We had lunch every day at the pool and dinners at Azul and the Country Club and enjoyed all three. All offer great views of the Santa Catalina mountains while dining.
We had another get stay and plan to be back to the Westin for our next visit to Tucson.
May 26, 2014
Rated 1 out of 5 by westridget Graduation Party
Booked 4 rooms for a graduation weekend.
Received confirmation in writing of close proximity and adjoining rooms. Neither were accommodated. 3 calls to reach catering, then told I needed the restaurant manager. 2 calls to him. Finally arranged cocktail party with lights apps. All were cold. Made brunch res for 10 with same manager. Got there, no reservation...they were able to accommodate us though. We've stayed here 4 times in the past. Lovely property....Bad Management. Still want to print this???
May 20, 2014
Rated 4 out of 5 by Sandy0714 Great experience
The hotel is very beautiful and the view is amazing. The only hiccup was our bar bill, however the staff corrected this immediately. I enjoyed it very much as it was our anniversary and bday.
May 20, 2014
Rated 5 out of 5 by MM46 Beautiful location
This hotel has beautifully appointed rooms. We really enjoyed our stay here. It was too short a time. We would have liked to have stayed longer to enjoy the hotel and Tucson longer.
May 18, 2014
Rated 5 out of 5 by Mountain2 This hotel is outstanding
This hotel has everything that a resort should have including a beautiful view of the mountains.
May 12, 2014
Rated 5 out of 5 by Nancy847 Beautiful Property
The location of the Westin LaPaloma is stunning. It's a totally relaxing environment, even though I was there for business purposes.
May 6, 2014
Rated 5 out of 5 by McMo1 Perfection for our Family Getaway!
This was our first real, get-on-a-plane-and-go vacation with our boys (6 and 4). This hotel could not have been more perfect. We played in the pool for hours and then would tumble into the most delicious beds to recharge. Housekeeping learned our habits, brought extra water, shampoos, and towels. The boys' stuffed animals were propped up in bed.
This experience far exceeded our expectations and we will be returning!
May 6, 2014
Rated 5 out of 5 by JV7844 Great resort with spectacular views.
We enjoyed the city and Mountain view that this Resort had. Kids enjoyed the pool and slide.
May 5, 2014
Rated 5 out of 5 by Brittany27 Beautiful hotel, a little disappointed with some of staff
Hotel was beautiful, stay was overall wonderful, but we had to call "Service Express" on the phone a few times and were not impressed with the people we spoke to -- seemed unhappy to help, didn't offer options when something needed wasn't available, almost made us feel like we were bothering them.
All other staff -- at Azul, Sabinos, Valet, Bell Desk, etc was wonderful.
May 5, 2014
Rated 5 out of 5 by Sunshine60 This hotel was way more than anticipated
Beautiful setting, courteous staff, comfortable rooms, what more could you ask for.
May 2, 2014
Rated 5 out of 5 by Itzy1 Treatment by Office Mgr., Malia Hebert
Ms. Hebert's personal attention and professional demeanor were refreshing. She is truly a "winner" and a primary reason that we will return to this hotel. However, we were EXTREMELY disappointed that we did not get a "Villa" which we reserved. We were not told at the time of making the reservation that this property did not have villas. When we made our reservations, we requested a lower level villa which she confirmed she would request. Again, there was no mention made at the time of the reservation that this property does not have villas but only hotel rooms and suites. Upon meeting with Milia, we then learned that there are several different types of suites available, but we were not offered this choice. We spent points for a villa and received only a standard hotel room. We had guests from New York invited for a cocktail party, which we had to cancel as there was not the expected kitchen we are accustomed to in a villa. We believe we are entitled to a credit in points to compensate for the difference and request that we receive a phone call to discuss.
April 20, 2014
Rated 4 out of 5 by Gheorge Best in class
Very lovely, family oriented resort with plenty of amenities. The personnel were especially friendly. Lots of things to do for all ages.
April 14, 2014
Rated 5 out of 5 by Sherry24 Beautiful place for a wedding/reception!
Couldn't have asked for a better hotel for our daughter's destination wedding on March 29th. Donal Drayne, Sales Manager of Catering, was fabulous in helping plan our event. Susan Henry, our captain at the reception, and William, a server, helped make sure everything went as planned and we were treated like royalty (I was even called princess all night). We had welcoming gift bags for all our guests upon their arrival and Marco, a front desk clerk, made sure everyone received theirs and was always very friendly. The hotel was EXCEPTIONAL. All of our guests raved about the beautiful views, comfortable clean rooms, friendly staff, and all enjoyed lounging by the pools. The food and service provided while at the pool was excellent. Also, the food at Azul, the hotel restaurant, as well as the reception, was delicious. The entire weekend was PERFECT…thanks to Donal and the staff! We look forward to visiting all these wonderful people, and this beautiful hotel, our next trip to Tucson.
April 12, 2014
Rated 5 out of 5 by CLH12 Wonderful!
We spent 4 days at La Paloma in early April. The weather was fabulous between 60 and 90 degrees which was a welcome relief after our PA winter. We loved the spectacular landscaping and architecture. The fabulous palladium windows of the main lobby perfectly frame the Catalina Mountains. The pools are so inviting with quiet areas and hot tubs for adults and active areas with a wonderful water slide for kids. Everywhere you look, there are walking paths lined with beautiful trees, cactus, waterfalls and rock formations. Food was delicious with huge portions and plentiful fruit. It's a desert paradise
that is fun and completely relaxing!!!
April 11, 2014
Rated 5 out of 5 by Toby1973 Wonderful Vacation Experience
My family and I had a wonderful experience at La Paloma this last weekend. The property is spectacular and has recently been updated (the rooms are very modern and stylish). The food was excellent and the pool is amazing. I would like to also say that their childcare team is outstanding - Kylie, Nikko and the tall Gentleman. They are first class.
April 7, 2014
Rated 5 out of 5 by DesertCloud9 Great service! Great staff!
I've stayed here twice over the past two weekends and both stays were close to perfect. This past weekend was to celebrate my friend's birthday. The entire stay was wonderful, from the receptionist saying happy birthday both on arrival and departure, the birthday card/treat delivered that evening, to the free upgrade we received.....The new restaurant, Poppy's was great as well. Their staff was personable, prompt and the food was excellent! Well done!
April 7, 2014
Rated 5 out of 5 by ArizonaRanger Beautiful resort with beautiful views
It does not get much better than sitting on a patio or looking thru the banquet, lobby, and restaurant windows for the best mountain views in Tucson. Excellent, friendly, and efficient service in almost every category of service. Food and service at breakfast and a banquet was excellent. We had one glitch when a housekeeper did one of those quick knock -and-enter routines which was embarrassing and irritating, but all other staff were professional and helpful. in addition , the room was comfortable and large, especially the bathroom with two sinks. Expansive pool areas.
April 7, 2014
Rated 5 out of 5 by Roger60 Great visit!
Great visit!! Joe Gonzalez gets kudos for getting me my golf clubs.
We had such a good time until the very last minute and we left our clubs behind!
April 6, 2014
Rated 5 out of 5 by MGJ2014 Beautiful location and renovations
We have been guests at the Westin La Paloma for the several years and have to say this was our favorite to date. The renovations made to the property both inside and out are beautiful. The staff has always been very accommodating and this visit was no different. The location of this property in the foothills is very convenient for shopping and dining at the many wonderful restaurants Tucson has to offer.
April 5, 2014
Rated 5 out of 5 by relaxenjoy Beautiful
Beautiful resort. Loved everything about it. Felt like a luxurious resort. Great location. Would come here again.
April 3, 2014