Rated 5 out of 5 by Apolloboy61 Great Location by the Sea!
Very nice hotel with a great breakfast and great rooms with a great view. Nice staff and a great location by the sea. open the sliding doors in your room and listen to the waves as you fall asleep.
February 23, 2013
Rated 5 out of 5 by EvaSture This hotel has everything!!
We loved this hotel, we came for relaxing and we didn´t want to go home! Excellent staying!!
August 4, 2014
Rated 4 out of 5 by SCDlondon Great Family Break
We booked for a half term break with 2 children ages 7 and 10, and felt that the Westin was a fantastic choice. Eva in reservations made the room selection and reservation process the most pleasant of any that I have ever experienced. George the Concierge arranged a fantastic day of private touring and helped out with a myriad of other reservations. Everyone at the hotel was kind and lovely - truly 5 star staff.
We were a bit disappointed that only 1 restaurant was open each night, and on several nights it was fully booked - but there are GREAT restaurants within walking distance - so we enjoyed them. Being a sea front hotel, the upkeep is considerable, and places like the woodwork in our room needed to be repaired, but all in all things like that did not detract at all from our stay. Similarly, we were there the first day that the reef club was opened, and the service and readiness was not quite there - but we still had a great time!
To any family considering exploring Malta and wanting some time in the sun, with some good food and great service, I would strongly recommend the Westin.
June 3, 2013
Rated 5 out of 5 by Graham Great Hotel , Great Holiday
We have just returned from a memorable stay at your hotel . It was excellent from the welcome when we first arrived to the chauffeur and limousine trip to the airport on our way home. This made our holiday truly memorable- Thank you very much.
George the consierge was really helpful even looked after us before we arrived on your island! booking taxis etc, His service was superb advising us on local trips and places to eat in the area .
The rooms were large comfortable and spotlessly clean. The food in the lounge//piano bar was good and the service was excellent- A special thankyou to Ramon, Marc,Charles, Mike and John for looking after us so well in the bar, all are a credit to your hotel.
We dined in the bar 4 times during our stay as Edmund on the piano was wonderful to listen to on an evening, he is a brilliant pianist and a BIG PLUS for the hotel
We even received a bottle of wine and some strawberries in our room to celebrate our Anniversary-what a lovely touch.Another Thank You
We will definately be making a return trip to the westin dragoara holel- A super Hotel- Well done
Graham & Linda
May 6, 2013
Rated 4 out of 5 by Timwin76 Excellent Venue for Conference
Reason for stay was to attend 3 day conference - hotel provided excellent facilities for this combined with good service and staff.
Air con in Room could be quieter, shame about the weather
April 28, 2013
Rated 5 out of 5 by Merc66 Great resort hotel
The hotel is in a ideal location in St Julians with direct access to the sea and offers excellent accommodation and service for a relaxing resort break.
June 20, 2014
Rated 4 out of 5 by Jobi77 Five star family hotel
This five star hotel has everything you need for a perfect Holiday.
August 6, 2014
Rated 5 out of 5 by 6letters It's not the place its the staff
This is a great hotel in a great location but the real difference is the attitude of the staff. Friendly & professional would be the best way to describe them. We will return & thanks
July 20, 2012
Rated 5 out of 5 by Kare69 Staff and hotel made our holiday!!!!
Smiles, friendlyness and hotell made Our stay on Malta the best holyday!! We were so pleased With everything that we wished we could go back right away. Thank you everybody!!
March 30, 2014
Rated 5 out of 5 by bettina69 The best hotel ever!
Thank you for making my stay a dream remembered forever! The best location, a million-dollar view from the room window, luxurious breakfasts, friendly people...Keep it like that!
September 30, 2012
Rated 5 out of 5 by Peekay Excellent hotel
Excellent hotel and good location.
August 12, 2014
Rated 5 out of 5 by aurda Great Place!
Great place - room was very comfortable and setup well for working on my computer with wireless, etc. Only issue was when I first get in the room - it had a slight moldy smell.
November 4, 2013
Rated 5 out of 5 by Giuspas Excellent Experience!
The Westin Dragonara Resort boasts a beautiful spot overlooking the sea. We have all the comforts and the rooms are spacious, bright with memorable beds. A unique experience!
May 30, 2012
Rated 5 out of 5 by KOHAI Recommendation
It was great, great food, excellent service, elegant rooms, my wife and I enjoyed very much and of course we would recommend to friends and family. Thanks for everything.
December 10, 2013
Rated 5 out of 5 by Roby50 Hotel site and equipments
Good location and easy to be reached by taxi or different airport transefrs. Good equipments and features allow a relaxing atmosphere and overall staying.
May 13, 2014
Rated 5 out of 5 by Lillo71 family with kids choice to recommend
choose westin is always a warranty of quality. Congrats to the GM and his team (young team but efficient)
July 12, 2014
Rated 4 out of 5 by Ftouh Very disappointing dinner at Palio's
Very disappointing dinner at Palio's . Quality of food under average, served by trainees, long wait.
July 10, 2014
Rated 5 out of 5 by SueA25 Very comfortable with great facilities
Particularly enjoyed the pool, jacuzzi,steam and sauna, and the opportunity to play tennis under floodlights. Also chance to try zumba, spinning and power yoga!
January 29, 2013
Rated 5 out of 5 by Sweden BEST HOTEL!
A very nice hitel with friendly staff! ALL staff was very proffesional!!!! Cecilia is the best!!!!! George is a pro! Thanks to all!!
Everyhing was perfekt!
October 16, 2013
Rated 4 out of 5 by Neerod12 Better than expected
Great location, facilities, service and staff. If ever in Malta again, we will come back!
July 11, 2014
Rated 4 out of 5 by Csaba Great food and staff
My whole family really enjoyed the hotel services - brilliant food, supportive staff, great location.
July 2, 2014
Rated 5 out of 5 by Tigger27 Fantastic Stay
Family holiday and only stayed for one week,. The hotel was fantastic, facilities and the way were were treated was exceptional. We want to come back.
June 12, 2012
Rated 5 out of 5 by MissGlam2014 This hotel is fabulous
We were delighted when we 1st saw this Hotel at 3.30 am and our opinions fdidn't change. What a beautiful place. We didn't want to leave.
April 28, 2014
Rated 5 out of 5 by MaltaTraveller Excellent hotel
Everything is very good except that the air conditioning in my room is a bit noisy.
July 10, 2014
Rated 2 out of 5 by Jenny18 Customer service needs improvement
The stay in the hotel itself was very nice, the facilities were lovely and its staff we came across during our stay were generally nice (bar the exceptions in this review). However, there are a number of areas in its customer experience it needs to improve on to call itself a 5-star hotel.
1. I had accidentally booked a room the night before using my SPG points. On the day of actual check-in, I thought the manager at the counter had kindly agreed to let me use the SPG points from the day before. I only realised this wasn't the case when I checked my credit card statement and saw that they had charged me for that night almost 3 weeks after I had checked out. They didn't send me any email with the statement or warn me about this outstanding charge.
2. I was staying with a friend but we were checking out at different times. I checked out at the SPG counter and was presented with a bill of charges, which I paid before I left. Two hours afterwards, my friend received a call saying that I hadn't checked out and there were outstanding charges. He panicked thinking that something had happened to me. I travel quite often but have never stayed in a hotel which has claimed that I hadn't checked out when I had or been presented with charges on three different occasions (including a bill three weeks after checking out).
3. I sent an email as soon as I checked my credit card to the Westin querying this late charge but didn't receive any response.
4. I then followed up with a phone call and gave the manager, Cecilia, this feedback. Whilst I appreciate her offer to provide some assistance (though she was very unspecific about what this assistance entailed) the next time I visit Malta, she didn't offer any immediate assistance in light of this bad customer experience. Given I am a Gold member and my friend is a Platinum member, I would expect better customer service than this from this hotel.
I would recommend the hotel upgrade their system to ensure that all charges are presented in one statement upon check-out and, if there are outstanding charges, these should be immediately billed and the customer should be notified beforehand. I would also suggest that the hotel train its staff to ensure that there are no mis-understandings with its customer.
September 30, 2014
Rated 4 out of 5 by Montesquieu Excellent attention, food and room comfort
Dedicated staff, delicious food and perfect room comfort. Definitely a place to be!
July 9, 2014
Rated 4 out of 5 by Tonytiger Good but the food needs impovement
3-4 star hotel, not 5 star!
July 31, 2014
Rated 5 out of 5 by Marco53 Great hotel
Great hotel with good features and very friendly staff. Nice large and comfortable rooms properly equipped with all necessary gears.
September 10, 2012
Rated 4 out of 5 by kuifje Nice hotel
We enjoyed our holiday! nice location, nice view, very nice/helpfull staff.
Please say hello to Allwyn (from the poolbar) from Evy.
June 12, 2013
Rated 5 out of 5 by johnrob999 Excellent service
From the time I booked in to the time I left, I found the service to be excellent.
June 23, 2014