Rated 4 out of 5 by jill62 Thank you to the Westin Manager
I wish to thank the management for providing my husband & I with a one night complimentary stay- in a deluxe suite, it was lovely. We had previously stayed a month ago for a long weekend, with friends. We were put in a handicapped room ( due to the fact we had booked on Priceline and the hotel was full). After notifying the hotel- via our "guest comments" we were not happy with our room- we were moved on night #2. The management also provided us with a 1 night complimentary stay. Since we are regular Westin/Vancouver guests, we returned and thoroughly enjoyed our accommodations this time. We appreciated being recognized for our many stays with the Westin hotels, and that the manager of the Westin Grand Vancouver took the time to reply to our complaint and provide us with a lovely room in compensation. What more can we say, this was "very good" customer service and we are thankful and will be back.
September 12, 2012
Rated 3 out of 5 by coupleau worst westin i've been
Hotel room outdate old bthroom....really small room....even think about to book the queen bed....way too small...really desapointed
August 27, 2014
Rated 3 out of 5 by Grahamranjit This Hotel is well situated
We stayed 2 nights however our room was not done after the first night. We had meetings all day and got back to hotel at 4:40. Housekeeping knocked at the door around 5:00 and I was too tired to let them in to do the room. Very disappointed.
August 5, 2014
Rated 4 out of 5 by KellyT47 Worth a look
This hotel has been a steady quality each time I have visited Vancouver...the staff are friendly, the rooms are clean (in my most recent visit, housekeeping was exceptional), and the location is perfect. Close to all major attractions, and easy access to transit. I recommend this hotel.
July 14, 2014
Rated 4 out of 5 by njmdesigns Great location
Recently stayed at the Westin Grand in Vancouver and found the location to be perfect. Easy walking distance to many bars and restaurants. Staff was all very friendly and helpful. The room was large, comfortable and clean. Food in their restaurant was also excellent. I would highly recommend this hotel.
July 3, 2014
Rated 5 out of 5 by Willra Why you should hold meetings at Westin Grand
If you are looking for a convenient hotel in downtown Vancouver to hold meetings, Westin Grand is a superb choice. The meeting rooms are good, catering is great, and the staff will make sure everything runs smoothly and, better yet, be quick and helpful when you need to make a change. The bedrooms are well designed for when you need to work from there.
February 25, 2013
Rated 5 out of 5 by GarM What a great stay!
From check in to check out our stay was perfect. Loved the room and the location.
And the staff!! I've stayed at many hotels over the years and the staff at the Westin Grand Vancouver are the best. Friendly, courteous and helpful. If you are in Vancouver stay at the Westin Grand, you won't regret it.
P.S. Choose a king corner suite, very nice!
April 9, 2014
Rated 5 out of 5 by Charles007 Great Stay!
Really nice hotel and room. Great location, friendly staff. Ideal for a longer stay. Central location in downtown Vancouver with walking access to the skytrain (Canada Line), shopping district and food and drink. Only issues really were one of the two TVs in the suite wasnt working properly and there are only 2 elevators so that could be a bit slow.
October 1, 2012
Rated 5 out of 5 by DebfromIllinois Attentive staff
The concierge, valet, and front desk staff all exceeded my expectations. We were arrived early and our rooms were ready,. As a party of 6, we received great advice on the best transportation option to the airport and some sites to see while we were in Vancouver.
July 20, 2014
Rated 4 out of 5 by Q247 Great for business travelers
Convenient for business downtown and comfortable without being ostentatious. In addition it is only a short walk to shopping of all sorts on Robson St. the trendy Yaletown area as well as the Skytrain (light-rail). Across the board a very friendly and accommodating staff.
July 16, 2014
Rated 5 out of 5 by Andrea123 outstanding staff
My family and I just returned from an excellent stay. I was very impressed by the kind, thoughtful, friendly staff. The added bonuses like board games for the kids, a complimentary crib, a stroller to borrow, really made a difference for our family. We were accommodated to in every possible way and and a very thankful to the staff, We will be back!
January 1, 2013
Rated 5 out of 5 by jinty49 Better than expected.
We were celebrating my husband's birthday and we had a wonderful time. From the minute we checked in, we felt we were in good hands.
We had very restful nights and enjoyed our buffet breakfasts.
We booked a 4 hr. tour in the hotel & it was perfect!
Thank you and hopefully we will see you again.
June 29, 2014
Rated 4 out of 5 by CDucks Excellent Location but short on staff
This hotel was located in the perfect location in the heart of Vancouver within easy walking distance to most attractions.
My only issue was that the hotel seemed to be short staffed. Only one person at the main desk each time I went there.
The hotel missed my wake up call on the date of my departure and almost caused me to miss my flight.
December 9, 2011
Rated 3 out of 5 by Su67 Issue With AC
Stayed in 2601 on Dec8-10. Could not cool down the room , even when I set it at 15c, which made it uncomfortable to sleep. Finally started to cool down on the last night after I turned the system off and on. Also both elevators were in incredibly slow. For a such a nice hotel in a fantastic location you should have decent working elevators.
December 11, 2013
Rated 4 out of 5 by RTC2004 Hotel is great for business
My recent business trip to Vancouver had me staying at the Westin Grand. Great location, lovely staff and rooms that worked really well fo me. Had space to meet prople and the facilitirs were terrific.
I would recommend for a mid city hotel as it really is within walking distance to everything.
Thank you for an excellent stay.
February 24, 2013
Rated 5 out of 5 by Blackdog Good location and good hotel
We stayed Westin Grand for 3night for our vacation in Vancouver. What we liked about this hotel is, great location, friendly staff and comfortable room! We be back again!
August 4, 2014
Rated 4 out of 5 by DiscoJo Elizabeth on Reception
Elizabeth went out of her way to assist with obtaining WiFi in the Reception area and tried to check me in early so that I would not have to wait for a room. However I did choose to wait and was happy to go off for the day expoloring. Elizabeth was friendly and had a pleasant manor and was an exception member of you team.
September 20, 2013
Rated 2 out of 5 by Lulu24 Gone downhil
This place used to be my go to spot in Vancouver. I don't think I'll be staying here again. Rooms are outdated, wifi was slow and spotty and the breakfast situation is a mess.
They've discontinued the menu and only offer this sad pathetic buffet as an option. Buffet was not stocked and had very small and sad selection.
July 23, 2012
Rated 5 out of 5 by Jenn617 Great location and friendly staff
The Westin Grand, Vancouver is centrally located to shopping, sightseeing and all major attractions. The staff went out of their way to help with suggestions, directions, and other items that made my stay enjoyable. Also, the bed was very comfortable!
July 6, 2014
Rated 4 out of 5 by Ellen27 Hotel was nice- area around it improving
I had not stayed at this hotel for about 5 years. The area around the hotel has upgraded more since the last time I stayed here, and it is really only 3-4 blocks from the main shopping streets downtown. There are more restaurants and shops. Only thing, I couldn't figure out how to turn on the lamps beside the bed..
June 9, 2013
Rated 4 out of 5 by Chantel Love the Grand
I stay at this property frequently and I always love it. I do want to provide feedback however that the TV in the bedroom had no signal. When I called, the front desk was unable to do anything because the engineer wasn't in until morning. This has happened the past 5 times I have stayed here; it is disappointing!
January 26, 2013
Rated 5 out of 5 by Cocomom23 Good location and helpful staff
Location is excellent. Staff are helpful and knowledgeable particularly the orientee Priya. Did not act like an orientee but more like an experience staff. Offered us a good deal , information and took time to make our stay comfortable and convenient. She made sure we would get the best value for our hotel stay.
May 29, 2013
Rated 5 out of 5 by TaylorMae Another terrific visit
This is my favorite hotel for Vancouver visits.. In fact this is my ONLY hotel for Vancouver visits. This has the perfect location and the staff are simply the very best..We get to Vancouver several times a year and we always stay at Westin Grand.. Hidden restaurant is an outstanding part of the Westin Grand..
August 17, 2012
Rated 4 out of 5 by Hillzy Sleepless Night Resolved
Grey Cup party in the next room kept us awake for most of the night. I went to the front desk in the morning to complain. Talked to a young lady by the name of Rachelle who assured us it would be looked after. She was very pleasent and very professional. There was no problem the next evening. Please thank her.
December 1, 2011
Rated 5 out of 5 by Lotretta Westin Grand Vancouver is GRAND
Westin Grand Vancouver is super clean, modern and has a lovely decor. The room has a great layout, with a nice sitting area.
The little kitchenette was well equipped.The staff are the hotels greatest asset. Service was first rate. Close to sports events, GasTown, Yaletown and fabulous shopping and restaurants.
April 29, 2013
Rated 5 out of 5 by Samiam2013 Perfect location
This Westin turned out to be in the perfect location for my visit to Vancouver. The hotel is not too big, not too small with a restaurant that is very pleasant, good breakfast, accommodated my dietary needs and with a very professional wait staff, especially Jesse. Everyone on staff were friendly and helpful.
April 7, 2013
Rated 4 out of 5 by elvis1gm Great location!
Location cannot be beat - a short walk to BC Place, Rogers Arena, and Edgewater Casino. Quiet, well laid out rooms, personable Front Desk staff. Would absolutely stay again!
July 27, 2014
Rated 5 out of 5 by minskl Great
It was really clean and comfortable bed in the room. People are really nice. I like here.
August 11, 2014
Rated 5 out of 5 by incline1 Best hotel in Vancouver
The location of this hotel can't be beat. It's a simple walk to BC Place, Rogers Arena and teh art museum. The rooms are beautiful and we love the min-kitchen in each room. We have stayed there many times over the past several years an dhave never had a bad experience. Staff in extra helpful and friendly.
April 22, 2013
Rated 5 out of 5 by Cathy101 This hotel is a favourite of ours!
Whenever in Vancouver, we like to stay at the Westin Grand. It is so convenient to shopping/nightlife and terrific restaurants. The hotel itself is very clean, and attractive with wonderful staff. It is also very convenient for cruise departures.
June 26, 2014