Rated 3 out of 5 by edval Broken Shower
Shower did not work in the room. Daughter was taking a shower and the drain was all backed up. Had to wait for over 1/2 hour for staff to come. This was a real inconvenience as we were late for our appointment.
October 14, 2013
Rated 5 out of 5 by deblue1013 service was excellant
Went to Balitmore for a baseball game. Hotel was excellent, took us by shuttle to the light path and then picked us up after we returned from the game as promised.
The next morning was a complimentary breakfast which was great.
September 12, 2012
Rated 5 out of 5 by SA2013 Wonderful stay/great staff
The check in was quick and efficient with friendly staff. However, don't leave food sitting out or it will be thrown away. Ours, sitting on the desk; was gone upon our return trip from down stairs in the lobby to meet friends.
March 24, 2013
Rated 4 out of 5 by Herb03 Wi-Fi needs upgrade
Wi-Fi service locked out my iPad. Calling the Customer Service help desk was useless. Connected with my laptop. This worked but the upload/download speed was so slow it was virtually useless. Not business friendly at all.
February 25, 2013
Rated 3 out of 5 by Mark72NC Just ok
Not even close to the best Westin I've ever stayed at. Housekeeping staff rarely serviced the room prior to my return in the early evening. Club lounge is a joke. Bar staff not friendly or attentive.
October 15, 2013
Rated 4 out of 5 by cmullen1234 Hot stay
Very clean Hotel. Air conditioning in room was broke. They offered to move us to another room in the middle of the night which was not an option with 4 sleeping kids. The offered several apologies but no compensation.
August 30, 2012
Rated 5 out of 5 by susand Best Place to stay in the BWI area
This hotel has an excellent staff, great food and the best beds for tired travelers. It is in an area that is close to the airport yet very quiet.
The workout facility is excellent and the pool is heated all year.
January 19, 2013
Rated 4 out of 5 by steveww3 Excellent hosting hotel for conference
We should concluded a 3-day conference and the support and service was excellent. The food, especially the buffets set up for breakfast, lunch and one dinner were as good as I have enjoyed at meetings anywhere.
March 22, 2013
Rated 4 out of 5 by JenniKevin The Staff is wonderful
Everyone was so nice to us from early in the morning starting with Kia and her great smile, to KrisTEN on the Service Exspress line, outstanding service. Our room was so fresh and clean we felt like royalty.
October 7, 2012
Rated 5 out of 5 by Mary56 Ms Mary
This hotel had great features with great service. Everyone was very friendly and food was excellant. Our waitress Astir gave us excellent service during our stay at the Westin in Baltimore.
January 24, 2013
Rated 4 out of 5 by PlumTreeBreeze Good, with a few flaws
This is a nice hotel -- it is airy and attractive with a bit of a minimalist zen feel in both the lobby areas and the room itself. My only concern was the comforter on the bed was stained.
April 22, 2013
Rated 5 out of 5 by atlanta123 This hotel is why I love Westin
Stayed one night on the tail end of a business trip with early flight the next morning. The hotel, the staff, the evening manager's reception/video game night were awesome. I will be back.
June 26, 2012
Rated 3 out of 5 by Mark69 Food was disappointing
While the front desk was polite and accommodating for a Gold SPG member, upgrading to the club level floor was disappointing as well as the dining.
First the dining: The service was slow, and since this was a business trip and only had 1 hour for lunch, I had to leave my lunch half unfinished both Thursday & Friday. Which was not even a bad thing since the quality of the food left much to be desired. The club sandwich had stale bread, fries were salty, greasy and & uneatable, a grilled cheese sandwich was soaked in oil/butter that made it difficult to eat. The only decent thing I ate was a salad the first day I arrived.
Second: the executive lounge was a joke. It was only open 6-9am then 6-10 and closed Friday night! Again the foods & drinks served were minimal, and of course part of the same Luminous restaurant. Why did I pay $30 more for this "privilege"?
Last we were surprised at 4:45am Thursday with a fire alarm which we had to evacuate the building. Ok if it's a fire - understandable. But, the hotel did nothing to recognize the inconvenienced guests: not even a "were you ok" or maybe an apology ...
May 19, 2013
Rated 5 out of 5 by pooluser lovely hotel
Comfortable, quiet, large room; attractive lobby and conference rooms; excellent indoor pool.
I plan to stay here again, when I need a hotel in the area.
October 13, 2013
Rated 3 out of 5 by mbp1970 Good but not Great
The room itself was clean. The hairdryer in bathroom literally was falling apart and the coffee maker didn't work. Overall experience was good but not great.
September 25, 2013
Rated 5 out of 5 by wmthomasjr Relaxed Business
I stayed at the Hotel during a business trip. The hotel is extremely relaxing and Beautiful. The staff was always ready and willing to help. I felt like a true SPG.
March 15, 2012
Rated 5 out of 5 by jackie47 this hotel nice stay
very nice everyone so nice room very nice the hotel is so pretty you are mins from the hobor were everything is and ten mins from the mall
October 22, 2013
Rated 5 out of 5 by GManPSU Great Bar Staff
As all Westin's this hotel is very comfortable and the staff was great ...Karah and Ewing were great at the bar ... looking forward to returning to this hotel.
May 16, 2013
Rated 5 out of 5 by DRJRL A Great Westin Hotel
We needed hotels for a late evening arrival and an early morning departure at BWI. Being a Starwood platinum member, I checked out the availability and reviews of the numerous Starwood options in the area. I prefer the Westin Brand option when everything else is about equal, so I ended up booking our arrival-night stay at the Westin Airport hotel. We were supposed to arrive at the hotel around 1:00 AM. But our connecting flight out of DFW was delayed, so we did not get to the hotel until after 5:00 AM. I had called the hotel and they had everything arranged so we could go directly to our room. We were upgraded to the executive club floor. The room was very nice, very spacious, with a beautiful view of the surrounding countryside. The club room was not open on Saturday, so we got free buffet breakfast in the dining room. When I awoke at 10, I went down for breakfast and they allowed me to take a breakfast plate back up to the room for my wife to ahve when see awoke. The service, accommodations, staff and facilities were up to or exceeded the Westin standards. I only wish that we would have had a little more time to enjoy our room.
September 11, 2012
Rated 5 out of 5 by SnowAngel325 Comfort, Cleanliness, & 4 Inches of Snow
What more could anyone ask for at the end of March! An excellent choice for comfort and cleanliness plus a little snow thrown in at no added cost ...
March 26, 2013
Rated 5 out of 5 by LLW11 Very nice
The staff was welcoming and friendly. The breakfast was excellent - and the waitstaff in the dining room were particularly helpful and accommodating.
January 23, 2013
Rated 4 out of 5 by ColJohn2013 Great stay
We enjoyed our stay and look forward to our return at the end of the month. I think wifi should be free, however....this is my only criticism.
August 6, 2013
Rated 5 out of 5 by sromano Great Stay!
The staff was very friendly and professional. The gym was nice and parking is free which is always a plus!
November 2, 2013
Rated 5 out of 5 by Pat86 Great Service
This is a clean, comfortable, and well run hotel. The thing I really like about it is the attentiveness of the staff. They are outstanding!
December 10, 2012
Rated 5 out of 5 by Dazz Great Hotel
Great hotel would stay here again.
December 12, 2013
Rated 5 out of 5 by SusanBee Excellent rooms!
Loved the bed - linens were lovely and mattress was super comfortable! And the dual-headed shower? A wonderful surprise!
October 3, 2013
Rated 5 out of 5 by Guest22 The Hotel met or exceeded my expectations
Everything was clean and well designed for comfort, convenience and style. I only stayed for one night and was able to get a great price.
February 23, 2013
Rated 2 out of 5 by wooee47 Disappointed
Cashews on the floor in room, chair broken, phone uncharged, food terrible 45 minute wait for room service and then got the order wrong.
February 12, 2013
Rated 5 out of 5 by Johnny2395 Perfect for our little trip!
I grabbed this hotel late and it was well worth it! Everything is spotless and the staff is very helpful. I would highly recommend!
September 3, 2012
Rated 1 out of 5 by Gary1776 Big Disappointment!!
No heat in my room!!! I arrived at the hotel after being in transit over 24 hours. Once I checked in, I went straight to my room to get some well needed rest. After setting the thermostat I went to sleep only to wake up around midnight freezing! I called the front desk and they told me to re-set the thermostat. After another 2-3 hours of cold, I called the front desk and they finally sent someone up who figured out it must be broken. Around 4:30am they moved me to another room. So much for getting a good night sleep. In the morning I expressed my discontent to the manager who told me he couldn't do much and that I booked my stay via Expedia!?!?? Why the lie? Afterall, I didn't get to Platinum by booking via Expedia nor that other site! Once I showed him my email confirmation from Starwood, he went mute. Anyway, he promised to remove the bill for dinner and credit me 2,000 points. Because of his attitude, what should have been a 2 night stay turned into one. Of course I still don't see the points credited to my account. We all understand that mechanical things break. However, a breakdown in service from an otherwise fine hotel, is a very BIG disappointment.
December 2, 2012