Rated 2 out of 5 by Watkins825 Watkins
The Westin came highly recommended from the organization we were there participating with. We had several issues starting with the amenities advised the room would have, the amount originally charged, and several problems with room itself that had to be fixed at checked in. I was disappointed to say the least.
July 27, 2013
Rated 5 out of 5 by Shy1224 Very elegant hotel
Enjoyed our Labor Day weekend at this hotel. The staff was professional ,nice, and helpful. The Westin Hotel at this location is very clean. Our room had a great view ,the bed was soft n comfortable.Easy access to the DFW airport . Highly recommend this hotel n would stay again at The Westin Hotel
September 2, 2013
Rated 5 out of 5 by AnitaMF I really enjoyed my stay
I absolutely loved everything about this hotel! They welcomed me with pleasure and everyone was extremely nice! The onsite lounge had great food and drinks. The breakfast was fantastic-huge variety! This is definitely my first choice hotel when I'm in Dallas/FT Worth area! I can't wait till next time!
July 3, 2013
Rated 4 out of 5 by Busyjoe Good for business travel
Clean room, decent food,nice bar area, those are the positives. A couple negatives; cold shower at busy times in the morning, pricey room service for average quality, small TV, no salon. I can deal with all of these things except for the cold shower but I would still recommend based on cleanliness.
February 24, 2013
Rated 5 out of 5 by expert ice storm experience
one of the better meeting hotels for its size.
Staff did best to keep everyone accomodated during the ice storm. Short staffed so restaurant and other parts of the operations were challenged. But it was fine for the circumstances.
December 8, 2013
Rated 5 out of 5 by Required Great place to stay
The beds are very comfortable and the bathrooms are nice. The showers are wonderful. Good towels. A/C works well! The staff is consistently great. The food is good. Had the dinner (burger & fries) in my room and the next morning enjoyed the fantastic breakfast bar. Over all, a great place to stay.
January 14, 2013
Rated 4 out of 5 by SKluge67 Nice hotel with lots of amenities
Food available for everyone, restaurant on site. Starbucks on site. Workout room lots of choices. Room is nice. Massages available in room and room service until midnight.
However, very noisy hotel! Thought someone was vacuuming at all hours of the night and could hear in room, over noise of TV.
October 15, 2012
Rated 2 out of 5 by VISION1 Time Warp
The decor is dated, and the furnishings really show their age and wear. The room smelled musty, was not as clean as expected for Westin.
Room service food was subpar---warm food was cold, some very undercooked, sides not as requested.
Pool out of service during the height of summer...really?
September 2, 2012
Rated 5 out of 5 by thomas600 My Favorite Westin
This Westin consistently recognizes my Platinum status and upgrades my room. I love the professionalism of the hotel staff and their efficiency checking me in and out. They rooms are always super clean and nice and the internet works great.
I try to stay at this hotel as often as possible.
February 10, 2012
Rated 1 out of 5 by Pedsnurse While beautiful accommodations...
Upon checkout I was informed that I had charges for telephone calls. Guess what, I wasn't even near the hotel when the first of two calls were made. While they adjusted the charges, I am not sure what else went on in my room when I was out. Therefore, I am going away very DISAPPOINTED!!
July 22, 2013
Rated 5 out of 5 by Laneco Wonderful Staff 5 Stars All the Way!
Quiet, clean, comfortable, with a gracious and accommodating staff. This would be my FIRST choice in the DFW area! The bed was nothing short of spectacular and the room service exceeded by expectations both in quality of food and speed of service. Thank you for a wonderful week!
August 25, 2013
Rated 4 out of 5 by Tanna16 Solid Westin Experience
I enjoyed my stay at this hotel. The staff were friendly and the rooms and common areas were very clean. The fitness center was top notch, with TVs in the cardio machines and a good selection of strength training. The restaurant was surprisingly good and the bartender was excellent.
September 10, 2012
Rated 4 out of 5 by Queen Love Weekend
I love this hotel. My boyfriend and I wanted a weekend get-a-way for Valentine and this was great. The only problem was we picked early check in and late check out and around checkout time the maids cleaning the rooms would let the doors slam! other than this we had a good time.
February 28, 2012
Rated 3 out of 5 by ibpilot Got the handicap room
My arrival/check-in time meant I was placed in the handicap room and it lacks a little to be desired... Other than that it was fine. Nothing exceptional here. The staff on a phone call prior to my arrival was "outstanding"! Misty hit a homeroom helping me get the boss a room!!!
October 22, 2012
Rated 5 out of 5 by bigcvman Awesome staff with very flexible attitude
I was stuck in Dallas due to weather and flight cancellation. I found the Westin team to be very flexible to accommodate guests with unknown travel plans. Service was all around excellent
December 11, 2013
Rated 5 out of 5 by Virginia3 K-Lee front desk
I travel frequently and stay at different properties and I have never encountered someone as nice, professional and accommodating like K-lee. She greeted me with a big smile and immediately thanked me for being a SPG member. She is a great representation of hospitality.
May 2, 2013
Rated 5 out of 5 by Nello2007 Wonderful overall
It was a pleasure to have been greeted by two sincere personnel; Ms. Elly and Ms. Keylie. They both made us feel very welcomed from the start which made our stay at the Westin excellent. Never the less the breakfast staff at the breakfast room were just as pleasant.
July 18, 2013
Rated 3 out of 5 by SUsan332 Room not cleaned
During my stay last week, my room was not cleaned . I returned in the evening after 6:00 PM and the room was not cleaned and I had to call for fresh towels. There was an offer to send someone to clean but at that point I was tired and wanted to wrap up my evening.
April 22, 2013
Rated 3 out of 5 by RegGuest Could Have Been Better...
I have stayed here before and travel to the area often. They could not find my SPG membership at checkout and overall the room was not as clean as it could have been.
Check in was very quick, but the food was mediocre as I got in late and had to eat at the bar.
April 1, 2013
Rated 4 out of 5 by Haleca Excellent airport hotel
Quality hotel near JFK. The free shuttle pickup system is the worst part. The instructions require use of the automatic dial telephone at baggage claim. It takes forever for an answer and a long time for the shuttle. Once at the hotel, it is a quality operation.
December 19, 2012
Rated 1 out of 5 by PastorG01 Hotel Below Westin Standards
I am a frequent Westin customer but this hotel was not up to standards that one would expect. The staff was unavailable and unconcerned with my issues. The concierge did not know Dallas and the recommended taxi service was a hustle. Do not stay here EVER!!!
August 10, 2013
Rated 5 out of 5 by Jamie Very clean, comfortable and accommodating
Room was very clean and bed was comfortable. Lounge has excellent margaritas and food. Staff went out of their way to bring me lunch on the other side of the hotel as I was set up to do a presentation and had valuable items set out that I could not leave alone.
March 11, 2013
Rated 5 out of 5 by lee3873 Great Hotel
This hotel is prefect for business needs. The staff are fantastic and nothing is too much trouble. Breakfast waiting staff and bar staff are especially good!. Gym equiment needs upgrade, many machines are rusty and missing straps etc, this is Dissapointing!
December 3, 2012
Rated 5 out of 5 by shortstay A short visit
Due to weather conditions my flight was delayed 3 hours. I got to the hotel a little before midnight. Staff was welcoming, friendly, and very helpful.
I appreciated the airline online check-in feature and used it before leaving the hotel for my meeting.
May 22, 2013
Rated 5 out of 5 by shirleylmd My stay at this hotel was lovely.
The hotel was decorated nicely and the staff were great. Our only meal was breakfast, a really good buffet with good coffe. The room was very nice with great bedding and sundries. The king mattress was comfortable but seemed a little worn/compressed.
October 10, 2012
Rated 5 out of 5 by Janet10 Very convenient
The hotel is extremely convenient to the airport. Room service was quick and delicious. The staff was very friendly and fulfilled my needs. The room is a little older, but the bed was still extremely comfortable.
November 4, 2013
Rated 2 out of 5 by Bostnj Surprisingly unprepared
Waited more than an hour for the shuttle because they were unprepared for the number of arriving guests. Then we were driven very fast and my seat belt was nonfunctional....
The maid entered my room to clean before I ever checked out of the hotel.
May 20, 2013
Rated 3 out of 5 by Steph71 Not horrible, but not 4 star
First, the negative... This hotel was VERY noisy. The water going through the pipes screeched every time anyone would open a tap or flush a toilet and you could hear conversations in other rooms even across the hall.
The front desk gave us a room with 2 small beds rather than 1 large one although we clearly told them we were married and there for my husbands birthday. We are not large people but could not sleep in one bed. (This was partly my fault for not asking to be moved once we discovered the situation)
Only after we went out to a very expensive dinner and brought back leftovers, we discovered there was no mini-fridge. Leftovers from a $400 meal went to the trash.
I got a tiny piece of glass stuck in my foot the first night in the room and its still there. (but I suppose that could happen anywhere)
There was no free coffee outside the 2 packets that were in the room. You are forced to buy Starbucks if you want anymore than that.
Lastly, there was no table and chairs to eat at. Only a desk with one chair. We would have ordered room service if we had had a place to eat it but instead we went across the street to Denny's.
On the positive side.... The place was beautiful and the staff was kind. The bartender Chaffee was the highlight of the week. She treated every customer like a good friend and she was a pleasure to talk to and watch with her other customers.
The location is great!
NOTE: there is no free internet and no free breakfast. I didn't expect there to be so I'm not listing it as a negative. Most 4 stars do not have that. However, I would not rate this a 4 star. I would say 3 to 3 1/2 stars if more accurate.
February 3, 2014
Rated 2 out of 5 by chris12345 very noisy
i have never written a review - but the room that i stayed in (806) was one of the worst rooms. the window was not sealed properly so the wind rattled the window - and this also allowed for excellent listening to the planes taking off and landing.
December 20, 2012
Rated 2 out of 5 Not at that rate!
I was already in a room. Decided at the last minute that I'd like to stay for one more night of the conference. Hotel was only 70% booked yet they would not give me the convention rate at this time. So I checked out. This is a bad business model!
March 25, 2013