Rated 4 out of 5 by Casualvisitor14 Very nice hotel with excellent staff
My only problem was that I called to reserve a refrigerator and it was given away to someone else, which kind of missed the point of reserving it. The staff were helpful and friendly. Breakfast was good but pricey. Very nice accomodations. Requested room on lower floor & request was accommodated.
July 1, 2014
Rated 4 out of 5 by cutodd66 Nice staff and comfortable rooms
Overall I was happy with the hotel. Front desk was professional and the hotel was maintained and clean.
My one gripe--TV selections did not include MSNBC . (FOX NEWS was unfortunately available) The addition of MSNBC to the cable TV selection would have made the stay much better. Thank you
July 2, 2014
Rated 5 out of 5 by JCrevenue Westin DFW
I recently stayed at the Westin DFW for an HSMAI meeting. The service was outstanding throught the hotel, Front office team, houskeeping, banquet staff were all pleasant and helpful. The meeting rooms were chilly but when called to warm up they responded quickly. The food was outstanding which is difficult for meetings I liked the healthy choices.
November 10, 2013
Rated 5 out of 5 by CO67 Perfect football weekend
This is my 3rd visit in two years to attend college football games in Cowboys Stadium. The convenience to the airport and the stadium can't be beat. The rooms are updated and have the famous Heavenly Bed. Staff service is impeccable, and the breakfast buffet is the best around. I will keep coming back and bringing college football fans with me.
September 2, 2013
Rated 2 out of 5 by Jane18 Needs some improvement on customer service
The serving staff was awesome, food was great. Front desk and one of the shuttle drivers was terrible. The shuttle driver drove right past me even when I was standing under the correct sign AND waved. I stood out there for about an hour and half almost. The hotel didn't seem to care that it happened when I called. The bathrooms need fans also.
August 26, 2013
Rated 3 out of 5 by Ruthee Stay was mediocre
For a Westin hotel, I have to say I was disappointed. The halls had a funny smell, they were hot and humid, the carpets, wall & furniture are beat up. No refrigerator in the room. Cheap toliet paper that fell apart in your hands. One morning I called to order breakfast (3 times) and no one ever answered so we went to Denny's across the street.
June 4, 2013
Rated 5 out of 5 by Jan58 Exceptional staff!
This is a model Starwood property! My husband and I had the pleasure of being check in by Christine; she greeted us as if we were returning home. Our room was wonderful, breakfast was outstanding, and transportation to and from the airport was timely.
I have stayed in many Starwood properties; however, this one always exceeds my expectations.
May 15, 2012
Rated 1 out of 5 by Laura6 Completely Under Staffed - Very Disappointing Experience
I was stranded in Dallas due to the ice on Christmas Day & had to book a room for the night. I generally only stay in Starwood properties as they are typically very consistent, however not in this case! I waited for the hotel shuttle outside in 28 degree temperature for over an hour & finally had to take a taxi (the hotel is only 2 miles from the airport). There was only one person answering the phone and he was extremely rude & kept putting me on hold. After finally arriving at the hotel and not eating all day, I was told that the restaurant & bar were closed for the holiday. There was NO room service and no minibar in the room. In addition, I spoke with two other families forced to stay overnight and there room rate was $25.00 plus taxes less than my rate. Bottom line, this airport hotel property was not prepared at all for the anticipated storm and completely under staffed!! Guests had to suffer due to their very poor operational decisions���
January 3, 2013
Rated 5 out of 5 by dtc49 Surpassed All Expectations
We couldn't ask for anything more. This Westin exceeded our expectations in every way. The staff, in particular our bellman Tony, were warm, welcoming and made us feel special.
August 5, 2014
Rated 5 out of 5 by Lori Staff is first rate
I absolutely love the staff at this hotel. The one touch service is incredibly helpful when you are working 14+ hour days. I appreciate not having to wait on the phone for the transfer to another department. The staff at this Westin is exceptional; helpful, friendly, and professional. They definitely define what is needed and how to do it.
March 21, 2013
Rated 5 out of 5 by Kat54 This hotel is the best place to stay.
I have stayed at this hotel for five years and it has continued to improve and exceed my expectations. The staff are open and friendly. The breakfast was superb and of course the beds are heavenly. It has become a tradition for me and my best friend to celebrate our birthdays here and will sure to be one of the highlights of every year.
January 14, 2013
Rated 2 out of 5 by schoolcb Dogs? Really?
Hotel used to be above average compared to its competitors. Now it allows dogs. I think it is great that people with dogs have options, but it should be limited to motels where they aren't in common areas/elevators. It is also very noisy. Hard to sleep when people are carrying on conversations in the hallways and slamming their doors.
March 25, 2013
Rated 5 out of 5 This hotel is welcoming
This hotel is subdued in appearance and has warm and welcoming staff. Clean rooms, good service, and prompt response with any requests you may have during your stay. Feels very tranquil which is great after a stressful day at the office and in meetings. Excellent breakfast buffet with many selections. Highly recommend this location.
January 31, 2013
Rated 3 out of 5 by MissBonnie This Hotel has nice rooms.
I could not sleep at all because of the party going on next door to my room! Why would your front desk staff rent a room next to a party room? I was in room 1312. I was really tired! I expected more from such a nice hotel.
But everybody makes mistakes and yes I would stay there again! :-)
Mrs. Bonnie J. Johnson
April 27, 2014
Rated 3 out of 5 by Workingmomof2 less than average
I had high expectations for the Westin Brand. Unfortunately, this hotel didn't meet it's standards. The room needed updates, the bed was very uncomfortable-the carpet needs replaced and the curtain are falling down. Everything felt dark and dingy. However, I have to give them credit for the food and service.
May 16, 2014
Rated 1 out of 5 by SPL3 WESTIN DFW
OUtside of the Weston name on the building this hotel does not reflect the westin brad well. Very tired looking and rooms are equally aged. Front desk staff when I called down was short and place me on hold twice, then transferred my to the restaurant where I was also placed on hold for a while. Would not stay here again.
February 21, 2013
Rated 4 out of 5 by e2014 title
The check-in process was pleasant with fun staff.
August 15, 2014
Rated 3 out of 5 by Triciah3465 Good but not great
The hotel is a little worn and does not pay too much attention to details. The rooms are clean and well appointed but the lamp shades are crooked and loose, the curtain was coming off the rod. Little things that add up and make it seem like there is minimal care.
June 25, 2014
Rated 5 out of 5 by Jeff Great travel hotel!
I found the hotel property to be tastefully decorated and convenient for the traveler. The staff was excellent and very accomodating to meet my needs. I was especially impressed with Hector, Tony, and Cole, who all saw to my needs. Breakfast, lunch, and dinner were all carefully prepared, made with fresh ingredients.
March 10, 2013
Rated 5 out of 5 by Simone100 Upscale Environment and Great Staff!
This hotel was everything I imagined, and more. The hotel lobby had several areas for congregating during our conference, and the rooms were very clean and modern; the bed and linens were the best quality I've ever seen in a hotel. I will definitely go back to this hotel when traveling in the Dallas-Ft. Worth area!
January 22, 2013
Rated 5 out of 5 by jec123 Exceeded my expectations
The Westin DFW exceeded all my expections. The staff was very friendly and courteous, and most helpful when we asked for directions. The room was lavish and both the room and bathroom were spotless. The breakfast buffet was like eating in a 5-star restaurant. I will definitely revisit the Westin DFW in the future.
September 14, 2013
Rated 4 out of 5 by GS48 Very good airport hotel
Great airport proximity, professional staff, very nice accommodations. Gym was very good as it usually is at Westin, but it was not well service as there was no water or sanitary wipes
July 23, 2014
Rated 4 out of 5 by Ogepilot This hotel has clean rooms, great beds, & Showers.
Booked the room with the understanding I would be getting Rangers tickets. However, the Rangers were not playing. Not much value of booking the Ranger package with NO Ranger game. Should have had a reduced rate or added points.
July 8, 2014
Rated 2 out of 5 by Watkins825 Watkins
The Westin came highly recommended from the organization we were there participating with. We had several issues starting with the amenities advised the room would have, the amount originally charged, and several problems with room itself that had to be fixed at checked in. I was disappointed to say the least.
July 27, 2013
Rated 3 out of 5 by qjk2j0 Check-in service was terrible
The Hotel had 2 conventions going on and I could not check in until 4:30 p.m., when check in is at 3:00 p.m. They were not prepared for the large crowd which they knew well in advance and did not have enough staff for check in and to clean rooms. This was totally unacceptable. All they could say was I'm sorry.
July 28, 2013
Rated 5 out of 5 by AnitaMF I really enjoyed my stay
I absolutely loved everything about this hotel! They welcomed me with pleasure and everyone was extremely nice! The onsite lounge had great food and drinks. The breakfast was fantastic-huge variety! This is definitely my first choice hotel when I'm in Dallas/FT Worth area! I can't wait till next time!
July 3, 2013
Rated 4 out of 5 by Ann212 This hotel has great customer service.
Everyone I encountered was very friendly, helpful, and made me feel very welcome at the hotel!
August 4, 2014
Rated 4 out of 5 by Juan0624 Very Nice
Very good and friendly staff. I been in a few Hotels but so far The Westin has been the best experience. The suit was huge, the bed, the shower, the pillows, well all was great.
July 19, 2014
Rated 4 out of 5 by Busyjoe Good for business travel
Clean room, decent food,nice bar area, those are the positives. A couple negatives; cold shower at busy times in the morning, pricey room service for average quality, small TV, no salon. I can deal with all of these things except for the cold shower but I would still recommend based on cleanliness.
February 24, 2013
Rated 5 out of 5 by Shy1224 Very elegant hotel
Enjoyed our Labor Day weekend at this hotel. The staff was professional ,nice, and helpful. The Westin Hotel at this location is very clean. Our room had a great view ,the bed was soft n comfortable.Easy access to the DFW airport . Highly recommend this hotel n would stay again at The Westin Hotel
September 2, 2013