Rated 5 out of 5 by Beverly1971 Beautiful !
This property is a beautiful historic hotel. Staying in the historical wing is exceptional. Sitting in the rocking chairs on the front porch was a very relaxing experience. Also we saw several wedding parties daily. They were all beautiful brides ( and they bring back wonderful memories as we have been married for 42 years! ) I highly recommend this property especially the historical wing.
17. Februar 2013
Rated 5 out of 5 by JDLC Love the Moana
I come to Oahu for work. The staff always make me feel like I am in my second home at the Moana. Especially the guys at the Beach House Bar. I usually am eating by myself and their courteous and friendly service always has me coming back for dinner every night.
16. Februar 2013
Rated 5 out of 5 by Joyce26 this hotel has excellent and helpful staff
As a Platinum member, staff went out of their way to make sure I was fully satisfied. Friendly, professional and so nice. This includes management, front desk help and housekeeping. Getting a room with veranda and ocean view completed a wonderful experience.
14. Februar 2013
Rated 5 out of 5 by Carol42 We keep going back
It's a big hotel but doesn't seem hectic like other big hotels in Waikiki. We love the umbellas on the beach where we have our private space. The staff goes out of their way to be friendly and accomodating. We will keep going back once or twice a year.
10. Februar 2013
Rated 5 out of 5 by Redwing hotel has great features
First time here. Great staff, clean room, great service, great views!
9. Februar 2013
Rated 5 out of 5 by MOUSEMAGGOT Great stay and fantastic location on the beach
Shameful internet speed!!
8. Februar 2013
Rated 5 out of 5 by Rosie Great Hotel Great Location
The room we stayed in, in the tower, met our needs very well. Little extras that many other 4 & 5 star hotels do not provide - plenty of conveniently placed electrical outlets - plenty of drawer and closet space -adequate lighting and perfect air conditioning. The view was great and the breakfast buffet among the best we have experienced. The hospitality rooms for guests whose transportation is later than check out time is a great service. The private beach area, the pool and the, for rent, umbrellas are very nice. Location of the hotel is perfect for swimming, walking, getting transportation, etc. and really right in thick of things. My only criticism is that the restaurants , for meals other that breakfast, are overpriced.
5. Februar 2013
Rated 5 out of 5 by Nevsky Same Great Thoughts as a Prior Reviewer
I copy some of a prior reviewer's comments as I have almost the same comments.
"This hotel was amazing - upgraded to a fabulous ocean view suite with two balconies. The view was breathtaking!
The front desk clerk," Paul, went above and beyond to make [my] stay outstanding." On checkout Erica was also outstanding. Even the doorman helped me get to the airport on time by finding someone to share a ride with. Great Aloha spirit.
They went out of their way to get me a late Platinum checkout.
4. Februar 2013
Rated 5 out of 5 by sjm67 First stay was amazing!
This hotel was amazing - upgraded to a fabulous ocean view suite with two balconies. The view was breathtaking!
The front desk clerk, Mr. Amas, went above and beyond to make our stay outstanding. He was attentive and very helpful to all our questions.
31. Januar 2013
Rated 5 out of 5 by Amy70 A beautiful experience
We stayed 2 nights before our cruise & 1 night after. Staff very friendly & helpful at all times. Happy to extend us a few hours on our last day as our plane was not leaving till later. Just a wonderful experience, simply beautiful place to be pampered.
29. Januar 2013
Rated 5 out of 5 by HonoFan Elegance of Old Hawaii
In the midst of noisy and bustling Waikiki, the Moana Surfrider serves guests with time-honored courtesy and elegance. Be sure to visit the history displays and see the video on the second floor. I chose a room on busy Kalakaua Avenue to keep my cost down, and the hotel issued ear plugs, which successfully blocked the noise that continues outside until about 11 pm. I was visiting family so did not have time to enjoy the pool and beach, but the loaction is easy to access by car and the easy beach access allows for early-morning and late evening walks along the shore.
28. Januar 2013
Rated 5 out of 5 by Malie56 Perfect for couples
Check in and out was a breeze, all staff members were extremely helpful from the front desk (Noy) to bell services to food and beverage. Herman at the Veranda was so friendly and made our breakfast one of the highlights of our stay-cation. The ambiance of the hotel is so relaxing with the scent of white tea and the historical feel will never be forgotten!
28. Januar 2013
Rated 5 out of 5 by Kon00 The Hotel has a relaxing atmosphere.
The Moana Surfrider has a very relaxing atmosphere with its Garden Bar. By day a great place to grab a drink and a light meal and keep an eye on the kids by the pool or beach and by night it offers the addition of southing music.
28. Januar 2013
Rated 5 out of 5 by Larry750 Excellent Stay
The front desk personnel were excellent! Our room was ready upon arrival! It was very nice. Every evening we watched the sunset from the beach and enjoyed cocktails and meals under the banyan tree while watching live Hawaiian music and a Hula dancer. Every morning we had Kona coffee at the Honolulu Coffee Company, located at the hotel. The location was perfect. We will definitely return.
24. Januar 2013
Rated 5 out of 5 by sljo888 Venerable Old Lady on Waikiki Beach
My fourth stay here, nearly a week using points, and still in my top three hotels worldwide.
I'm mystified that the Starwood branding people have downgraded it to a Westin given its historic standing - and if you have a wooden frame structure as you do in the original building then do you REALLY want to encourage the footsteps of small children racing around being transmitted though every floor/ceiling?
I love the wind wafting off the sea straight through the classic lobby; one step inside and you've left the traffic of Kalakaua Ave a world away.
My single gripe was the "Resort Charge" - that was on the booking confirmation, but which I initially overlooked - of USD 25/day. It gave me a whole page of goodies, not a single one of which I wanted, or needed as a non-family, SPG Gold For Life member. This issue was resolved after a genial chat with the VERY helpful Duty Manager. If it's good financial value for families who are not Gold/Platinum etc. then let them do the numbers and opt-IN, not force those who don't want it to opt-OUT (if they take the time to question it).
We had a SUPERB dinner at the Verandah, though the breakfast is way over-priced.
21. Januar 2013
Rated 5 out of 5 by Tony51 Moana Surfrider, Waikiki
Awesome, from the size of the rooms, to the proximity to the beach, to the look and feel of the hotel itself right down to the quality of the food and the staff. Awesome!!!
20. Januar 2013
Rated 5 out of 5 by Leonor0112 Beautiful Hotel
Love the location and amenities of the hotel. Our room was very small but we managed. LOVED the staff at valet, especially Ave, Jan, & Al, who were always there to greet us and give recommendations in the morning. We looked forward to seeing them & they should be recognized. Jilly & Mo by the pool were excellent in making our afternoons relaxing & they were so personable. I do think the front desk and the concierge staff should be addressed as they exhibit poor customer service skills & they are the face of the hotel. I wasn't impressed by anyone. For a Westin, I think standards should be a little higher. Overall we had a blast.
19. Januar 2013
Rated 5 out of 5 by hbluna79 Appreciate the upgrade. The Tower Wing was my favorite.
Stayed in this Starwood property 4 times last year and twice in the last two months and the Tower Wing is by far my favorite. Couple of times, I was dissatisfied with the internet, speed was extremely slow and trying to do work was frustrated. Had to carry my laptop and work out of Starbucks. But this past stay, in the Tower Wing, internet was better than Starbucks.
This four star elite greatly appreciate the upgrade and hopefully will be assigned in the Tower Wing for now on.
Only complaint was I paid a 25.00 resort fee and I heard other customers checking in paid 18.00 resort fee. Since I paid using points, I didn't matter to me.
14. Januar 2013
Rated 5 out of 5 by Angela48 Excellent Hotel
Beautiful hotel, great service & great position
13. Januar 2013
Rated 5 out of 5 by Angela48 Beautiful Experience
We thoroughly enjoyed our stay at the Moana Surfrider & intend to stay again Jan 2014.
13. Januar 2013
Rated 5 out of 5 by Beachguru Bliss on Waikiki beach
Pool was small but had an oceanfront location which cannot be beat.
Beach: great for kids and adults alike, although there was not a lot of shade. Westin had a private beach area where shade could be found in the afternoon
Rooms: Huge balcony with tremendous ocean view thanks to SPG gold upgrade!
Service: impeccable. True Westin quality
Location: best spot to enjoy the lively Waikiki area.
8. Januar 2013
Rated 5 out of 5 by guest1101 Beautiful Property but bad continental breakfast
Overall a great hotel with great staff, but we had obtained complimentary continental breakfasts as a Starwood Preferred Platinum member, but these were very subpar with unfresh fruit and mediocre service. Would have preferred full breakfast at a reduced rate.
3. Januar 2013
Rated 5 out of 5 by Tracy11 Wonderful Beachfront location
If you are looking for a wonderful hotel in a central location, then look no further than the Moana Surfrider on Waikki Beach. I stayed here over the holidays with my husband and two sons. The staff at this hotel are excellent and the hotel itself is immaculate. Ten out of ten for cleanliness and friendly service.
3. Januar 2013
Rated 5 out of 5 by SPGGirl Our Favorite Waikiki Hotel without question!
The Moana Surfrider has the unique charm and architectural intrigue you might expect from the iconic First Lady of Waikiki, but the staff really make this property shine. Maitre D's and Bellman that have worked there for 30+ years truly love their jobs and care about their guests.
The restaurant is outstanding, the beach amenities are perfect and the value for the Resort Fee is more than fair.
The only two negatives are that the bathroom is a bit small in the heritage building- but that is to be expected. The greatest drawback quite frankly are the other guests who seem to have an incredible sense of entitlement. The complaining I heard about having to wait for a table at breakfast during peak times, or the lack of chairs at the pool during Christmas vacation was outrageous and embarrassing. The staff at this property are sincere, helpful and deserve a medal for dealing with their impatient and rude customers!
1. Januar 2013
Rated 5 out of 5 by advkit Outstanding family vacation
This was our first time in Hawaii and I couldn't have asked for a better place to stay. Our suite surpassed the expectation and there was enough room for everyone to spread out and enjoy. The roll away bed was even heavenly comfortable.
31. Dezember 2012
Rated 5 out of 5 by djq2012 best beach location
hotel continues to exceed high expections. best beach front location
28. Dezember 2012
Rated 5 out of 5 by WP76 Exceptional staff
We were impressed by the manner in which every member of the staff treated us with such kindness and professionalism.
Mahalo nui loa.
22. Dezember 2012
Rated 5 out of 5 by zennae very good
It was very good.
16. Dezember 2012
Rated 5 out of 5 by rachel151 A beautiful hotel
This hotel is fantastic. It has great facilities, a wonderful restaurant, and is perfectly positioned in Waikiki. The beach is lovely, the pool also very clean and nice to swim in. The staff are all friendly and the service is wonderful. We have stayed here twice and thoroughly enjoyed it both times. We will definitely come back again.
16. Dezember 2012
Rated 5 out of 5 by kimurasam great service
Everyone here was so nice and accomidating.
16. Dezember 2012