Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

  • 2365 Kalakaua Avenue
  • Honolulu,
  • Hawaii
  • 96815
  • États-Unis
  • Carte

Chambres et tarifs

  • Pour des séjours de plus de 90 jours, veuillez appeler le +(1) 866 539 3446.
  • Vous pouvez réserver un séjour uniquement jusqu'à 550 jours à l'avance.
  • Veuillez vérifier les dates.
1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 4 out of 5 by 837 reviewers.
Rated 5 out of 5 by Beautiful hotel! Beautiful grounds and fabulous customer service. The men who greeted me when I drove up to the hotel, the check-in staff, and the concierge were all so friendly and filled with aloha! Anytime I called customer service or housekeeping, the service was quick and very helpful! July 31, 2014
Rated 5 out of 5 by Great hotel This hotel is in a great location and our room had a wonderful view. July 30, 2014
Rated 4 out of 5 by Changes. . .not for the better If you stayed at the Moana in the past, you may find the recent changes startling. Gone are all of the special amenities that made the Moana the crown jewel of Waikii. Gone are the welcoming leis at the front door, the magnificent Hawaiian floral displays in the front lobby, the classical harp in the morning, Hawaii Calls, the local craft displays on the verandah, the true sense of Aloha. The Moana was known for classical Hawaiian elegance - truly a step back in time.. .It's now, well, its a Westin. Nothing really wrong with the Westin brand however the Moana was unique. We missed the true Moana experience. July 30, 2014
Rated 2 out of 5 by Moana Surfrider We stayed in this hotel as part of a 40th anniversary trip to Hawaii. We enjoyed the common areas, location, and historical aspects of this hotel. However, our room and bath in the older section of this hotel were EXTREMELY SMALL and CONFINING. The check-in staff told us that "the hotel was very busy and this was all that was available." What was the point of making a reservation months in advance or being a resort owner if we had to take whatever was left over? We did enjoy the view of the courtyard and banyan tree. The pool area is very small with limited seating--there was never anyplace to sit. The concierge was not very helpful or enthusiastic. She seemed bored and disinterested in our questions and answered very minimally. We ended up figuring things out for ourselves. The common area entertainment was good, especially the piano player/singer on Saturday night in the lobby...excellent! We were somewhat disappointed in this hotel and would probably choose a different one in the future. July 28, 2014
Rated 4 out of 5 by person pricey didn't have breakfast plan July 25, 2014
Rated 5 out of 5 by Beautiful A beautiful hotel, with fantastic customer service, rooms are elegant and lovely and clean. Location is the best in Wakiki, there really is not much to complain about, only thing maybe worth mentioning, queen size beds would be nice rather than double size, other than that, perfect. July 24, 2014
Rated 5 out of 5 by We always stay at this hotel. Once again, we had a great experience. The hotel is historic and beautiful. The banyan court has great drinks and friendly staff. The formal restaurant is excellent. Very good live music. July 24, 2014
Rated 4 out of 5 by Beautiful hotel, excellent location This is a very beautiful hotel in an excellent location in Waikiki. Our room was nice and had a side view of the ocean. I would have preferred a better view. Being an SPG Gold member, I would have hoped to be upgraded to a room with a better view. I used my Starpoints to stay here. I didn't like that I was charged a high daily resort fee when I was using A LOT of points to stay there! I also did not like that they charge for beach chairs and umbrellas when I was being charged a daily resort fee. There weren't very many chairs around the pool and you had to get up super early to get a chair. They have an outdoor restaurant that takes up much of the space near the pool. It would be nice to make more space for chairs around the pool. Besides those few annoying things, everything else was wonderful. July 23, 2014
Rated 4 out of 5 by Beautiful Setting - Aloha Paradise ! I can't think of a place I'd rather stay in Hawaii. July 22, 2014
Rated 3 out of 5 by Great Location The location of this hotel is great and the main building is beautiful but for the rest, there is nothing really special about this hotel esp it's service. We have been to better hotels of the same category. July 20, 2014
Rated 5 out of 5 by Perfect location The Moana is in a perfect location with regards to local shops and restaurants and the beach is just a few steps away. I especially enjoyed the afternoon tea in the hotel restaurant. The room was clean and comfortable and the staff was welcoming and accommodating. I would definitely stay here again. July 18, 2014
Rated 4 out of 5 by Beautiful Hotel My Families experance was all good until, I tried to call for a late check out. I was told that my room was not available for late check out. I explained that we were running late & would not be back in time. She told me there would be a charge, I question how much, her answer was how late? She was rude & not helpful at all. Did not treat me as a SPG member. Iv always had staff bend over backwards to help. She had none. We ended up checking out on time, but was very concerned and rushed. However this is a beautiful hotel & would stay again, just hoping that representives will have a better day when I return. July 17, 2014
Rated 5 out of 5 by So enjoyed the new club! Our room was not what we hoped for the first night so the staff was kind enough to find a room we enjoyed greatly. The new club was great for rest and delicious snacks. July 16, 2014
Rated 5 out of 5 by Great hotel A fantastic hotel the staff were very friendly and the food and location were great. Would highly recommend this hotel July 16, 2014
Rated 5 out of 5 by Moana Surfrider is an amazing place to live in All the amenities that this resort includes make you feel you are in paradise. The resort completes the Hawaii experience and is not separated from the beach and the ocean but tied together. July 15, 2014
Rated 5 out of 5 by Absolutely Amazing All of the hotel services were without flaw. We have never experienced the quality of staff, food, drinks and overall happiness of the guests we met. We will return! July 13, 2014
Rated 1 out of 5 by Worst Starwood Experience in 30 Years Our two rooms were "upgraded" due to our Platinum membership to a Tower room overlooking the street/construction site. Street noise all night long and then work trucks beginning at 5:00 a.m. Asked to be moved but we never were. I asked for compensation (points or a discount for the stay) and the manager responded by removing the mandatory $31 daily resort fee from one of the rooms! Would not stay here unless you want to be treated like stool. July 13, 2014
Rated 3 out of 5 by Hotel needs improving We stayed for 10 days.This was our fourth stay here. The quality has dropped compared to previous years. The hotel history and location and the banyan tree court is what has kept us coming but probably not next time. July 12, 2014
Rated 4 out of 5 by Great staff I wanted to make sure Stephen Zorichak is recognized for his helpfulness, kind and customer service oriented demeanor. He really helped us out and I appreciate it. Noy was also helpful, as well was the entire staff at the breakfast place there. I felt that the bar area by the beach was a bit dirtier than you would want. Lots of cups lying around and in the bushes. July 10, 2014
Rated 5 out of 5 by Friendly My wife and I celebrated our 50th anniversary with our family in June 2014. Our stay was very enjoyable. The staff was very friendly, and the restaurant food was very good. If there is one downside, it's the birds around the outside eating areas. Other than the birds everything was very good. July 10, 2014
Rated 2 out of 5 by Not so happy 4'th Our stay started by checking in to an "upgraded" room because of my Platinum status. We were told it was in the historic section of the hotel with a view of the beach. I'm not a big person and could barely fit into this room, it was literally a closet with a king sized bed stuffed in the middle. Our view was from a window awkwardly placed in the corner, and if you stood on the random side couch and strained your neck to the as far as you could, you could make out some ocean through the trees. While the room across the hall was twice as big with a balcony (same class of room), so much for being a platinum member. The customer service was far below what I have come to expect from a Westin property, both at the front desk and in the Beach Club. The worst part was that three different members of the staff told us that we could see the fireworks from the hotel and the beach out front, which was not even close to correct. One person didn't even know it was the 4'th of July! Will be staying at the Sheraton in Honolulu if I stay with Starwood after that abhorrent experience. July 8, 2014
Rated 5 out of 5 by Charming Waikiki Hotel Loved the opportunity for early check in and offers to upgrade when we arrived. Front desk staff excellent help and cheerful even with our flight changes and arrival time changes. Incredible view from 19th floor and loved the 4th of July there. Loved the quaintness and charm of the historic lady on the beach- thanks for your preservation . Success with blending the historic charm and more modern amenities I have become spoiled by. Love the Banyan tree and the Veranda for breakfast- thank-you. Hope to visit again from the mainland at least once more! Jill July 8, 2014
Rated 5 out of 5 by The Moana Surfrider reflects the aloha spirit! Pleasant atmosphere. Staff are attentive and friendly. You are truly a welcomed guest. This historical hotel is well maintained with great amenities. July 7, 2014
Rated 2 out of 5 by Poor Customer Service The hotel was sold out and service was very poor. Every time we went to the pool there were not towels left. Noise in room was loud given that we were near elevator and housekeeping room. July 7, 2014
Rated 4 out of 5 by NOT the Historic Moana Surfrider Stellar service, accommodations & food, but rooms and hallways did not have a sense of place & time from the era of its birth & bones. Modern, elegant, subdued furnishings & decor...artwork modern up close blurry, fruit & flowers...lovely, but Just NOT the early 20c elegance that ones wishes to experience. July 6, 2014
Rated 5 out of 5 by wonderful staff wonderful experience, this was our 12th stay and each time it gets better. the staff go out of their way to make the stay pleasant, even the manager takes time for conversation. the front desk girl, Irene, and the pool café worker nancy are the best! can't wait to come back. There was not one disappointment July 6, 2014
Rated 4 out of 5 by Bed Sheets uncomfortable Stayed at this hotel and found the bed sheets thin and hard like paper. They were very noisy when you moved around. Also, the staff was nothing exceptional. We needed to mail a prepaid UPS package and concierge would not help us besides telling us where the UPS store was (which was closed). July 6, 2014
Rated 5 out of 5 by Excellent hotel We had the best time ever. The hotel is gorgeous and we will definitely be back xx July 5, 2014
Rated 2 out of 5 by Luxury - NO WAY I'm an SPG gold member and very disappointed! I generally stay in a suit and discussed this booking, Diamond Head Suit, with the hotel prior. I feel like we've been conned. NO BATHTUB in the suit, the shower is narrow and no separate way to control water temperature and pressure, the built in robe is in the bathroom (great place to keep clothes in that steamy environment) a large portion of the room is an unusable hallway, no toothbrushes or other amenities, two sachets of coffee and paper cups, no mini bar and the list goes on... How does the Westin call this a suit? There was a dead insect on the top of the vanity unit when we got in (no big deal) I left it there just to see what would happen, 3 days later its still there. I had to ask what the SPG membership privileges were. I found out after I had had lunch that there was a 10% discount that could have been applied if I had of asked, I said to the front desk lady, "I wish you had of told me earlier" no response! no acknowledgement. SPG, tell it how it is, I would have much rather stayed elsewhere and maintained a respect for the SPG group. July 4, 2014
Rated 5 out of 5 by Excellent Hotel, but very Busy! We stayed at this hotel for a total of 5 nights over 2 weeks. The facilities are great and the location is wonderful. We had 4 nights on Ocean view, which was excellent and quiet at night. The 1 night we had on City view was very noisy and room was small compared to Ocean view. Would definitely always upgrade to Ocean. Use your points to get half off the rack rate of the room. July 2, 2014
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