Rated 4 out of 5 by MamaMi Good location
This Westin Grand hotels was quite small and therefore there was no club lounge. Except this fact, it was overall okay to stay. Good location, helpful staff etc... One minor complaint about the smell of toilet.
16. Februar 2013
Rated 4 out of 5 by SPGA excellent location
I have stayed at this Vancouver hotel a number of times. Each room I had a balcony, was very clean and comfortable. The staff are accomodating and friendly.
Check in and out was quick.
The hotel's location is great, close to Yaletown restaurants as well as Lions and Canuck homes. We dropped into "Jimmy's" bar, housed at the entrance to the hotel and found great prices, good atmosphere and fabulous food. We will be back.
4. Februar 2013
Rated 4 out of 5 by Ksc1 great location
Very nice hotel within walking distance to lots of attractions
27. Januar 2013
Rated 4 out of 5 by Chantel Love the Grand
I stay at this property frequently and I always love it. I do want to provide feedback however that the TV in the bedroom had no signal. When I called, the front desk was unable to do anything because the engineer wasn't in until morning. This has happened the past 5 times I have stayed here; it is disappointing!
26. Januar 2013
Rated 4 out of 5 by RMA1 Comfortable and pleasant - I recommend it
Room is ample and has all necessary amenities.
Hotel is conveniently located for my needs.
Reception and restaurant staff is polite and helpful.
18. Januar 2013
Rated 4 out of 5 by peanuttt The hotel service was great.
The service was great! Very friendly staff. The only issue we had was the lack of a clean room. There was left over food on the floor and garbage under the desk which was a disappointment. But the service was wonderful and everyone was very helpful.
27. Dezember 2012
Rated 4 out of 5 by ChrisfromCaledon High quality as always!
I have stayed at the Westin Grand Vancouver in the past and even years later it is still a high quality hotel! thank you for the service.
19. Dezember 2012
Rated 4 out of 5 by Patrick99 Wonderful hotel
This was a very quick trip to Vancouver for a business meeting. Upon checking into the hotel I was upgraded to a great suite with an amazing view of the city. The bathroom was huge. My only issue was that it was difficult to plug in my computer and mobile phone. There were not any convenient outlets, and I had to unplug lights. My wakeup call never came, but I have had that happen often in Westin's so always set my own alarms.
18. Dezember 2012
Rated 4 out of 5 by Martyboy Great location - beautiful hotel
This is a beautiful hotel to stay at while in Vancouver. beautiful view, staff is friendly.
7. Oktober 2012
Rated 4 out of 5 This is a great hotel
i stay at the Westin Grand Vancouver often for business. What i really like is the large room, comfy beds, great downtown location, close to rapid transit lines, fantastic pool, sauna, hot tub, gym.
the only downside is the wait for the elevators. If you can accept a delay in getting to your room or back down to the lobby then you will enjoy your stay here.
19. September 2012
Rated 4 out of 5 by Scott48 Nice stay
2 nights was not enough. Would like tohave stayed longer and enjoyed the hotel more. Eggs Benedict were amazing.
19. September 2012
Rated 4 out of 5 by jill62 Thank you to the Westin Manager
I wish to thank the management for providing my husband & I with a one night complimentary stay- in a deluxe suite, it was lovely. We had previously stayed a month ago for a long weekend, with friends. We were put in a handicapped room ( due to the fact we had booked on Priceline and the hotel was full). After notifying the hotel- via our "guest comments" we were not happy with our room- we were moved on night #2. The management also provided us with a 1 night complimentary stay. Since we are regular Westin/Vancouver guests, we returned and thoroughly enjoyed our accommodations this time. We appreciated being recognized for our many stays with the Westin hotels, and that the manager of the Westin Grand Vancouver took the time to reply to our complaint and provide us with a lovely room in compensation. What more can we say, this was "very good" customer service and we are thankful and will be back.
12. September 2012
Rated 4 out of 5 by HeatherMc First class
Hotel was in a great location, good facilities around the area. Large comfortable rooms.
9. September 2012
Rated 4 out of 5 by GC01 Gretat Location
This hotel is located in the heart of it all and is within an easy walk of many Vancouver attractions and activities.
27. August 2012
Rated 4 out of 5 by Van2012 Great location
Great location, good rooftop patio.
6. August 2012
Rated 4 out of 5 by jkw1 Room was great
Once you get to the room you forget about how long it takes to get there with only two elevators and a two level lobby area. Very crowded, cramped lobby. Room was very comfortable with separate living area. Desk area could use more outlets to make it useable. overall will come back.
29. Juli 2012
Rated 4 out of 5 by lmiz Poor Training?
We were checked into the hotel by Laura, Laura did not offer any help with hotel basics such as how to operate the elevator or that there is a master power switch in the room. She also did not even offer a map, and made no mention of the hotel amenities. (there was no one waiting in line) We looked for a comment card in the room, could not find one. As we were leaving I stopped at the front desk and inquired about a comment card. He went back to office for a few minutes, couldn't find one and let me know that an on-line survey would be sent to us.
14. Juli 2012
Rated 4 out of 5 by Coug Very Comfortable
We came in late and were quickly whisked to our room. We found the downtown view to be very nice and the room was a very comfortable suite. Convenience to the train station was a priority for this trip, and the hotel was perfect. Staff was polite and courteous.
Room service was typically slow and incomplete in service (our toast came on the second trip) that we seem to find frequently in the typical Westin Hotel. This is expected, so we are not disappointed.
We will return.
2. Juni 2012
Rated 4 out of 5 by CDucks Excellent Location but short on staff
This hotel was located in the perfect location in the heart of Vancouver within easy walking distance to most attractions.
My only issue was that the hotel seemed to be short staffed. Only one person at the main desk each time I went there.
The hotel missed my wake up call on the date of my departure and almost caused me to miss my flight.
9. Dezember 2011
Rated 4 out of 5 by Hillzy Sleepless Night Resolved
Grey Cup party in the next room kept us awake for most of the night. I went to the front desk in the morning to complain. Talked to a young lady by the name of Rachelle who assured us it would be looked after. She was very pleasent and very professional. There was no problem the next evening. Please thank her.
1. Dezember 2011
Rated 4 out of 5 by Moos Very Good Service
I appreciated the service of all employees overall. I have no hesitation going to this hotel again on my next trip to Vancouver.
26. Oktober 2011
Rated 3 out of 5 by Hillzy49 Looking a little tired!
The hotel needs some remodelling. Two elevators, one of which broke down on our last day, just isn't enough for a Grand hotel. Requiring a SPG member to pay $15 a day for internet is out of the 20th century. The one feather in this hotels cap is it's location and that's the reason I'll come back.
23. Februar 2014
Rated 3 out of 5 by Su67 Issue With AC
Stayed in 2601 on Dec8-10. Could not cool down the room , even when I set it at 15c, which made it uncomfortable to sleep. Finally started to cool down on the last night after I turned the system off and on. Also both elevators were in incredibly slow. For a such a nice hotel in a fantastic location you should have decent working elevators.
11. Dezember 2013
Rated 3 out of 5 by Maverick009 Westin Grand
It was ok, but room wasn't as advertised, staff was helpful, but overall was not impressed. :-(
9. Dezember 2013
Rated 3 out of 5 by C23PO Noisy alley
Working late and had a very early start the next day and decided to stay downtown. Only to be woken up by a noisy dump truck and deliveries from 4am onwards.
13. November 2013
Rated 3 out of 5 by Rory90 Not Impressed
Decided to try this hotel for a first time as opposed to the usual Westin I stay at when in Vancouver because of the location. Overall very disappointed with the staff. My Starwood status was not recognized when arriving to the hotel. No overnight dining available except for Tim Hortons. I originally switched from hiltonhonors to Starwood because I found the staff to be condescending when talking to someone my age. When our key wouldn't work in the morning the lady at the front desk talked to me like I'm an idiot. Will never be staying with this hotel again when in Vancouver!
5. November 2013
Rated 3 out of 5 by cowtowngirl great proximity to many tourist areas!
Staff were wonderful, and helpful. The hotel room was spacious and the kitchenette was a great bonus.
8. September 2013
Rated 3 out of 5 by shirokuma Location is nice
The room had a funky smell to it so I cracked the windows open as far as they would go but it wouldn't go away. I called the gentleman at the front desk to ask for a room change. When I went down to retrieve the new room key, there was a difficult customer ahead of me and I waited a good 15 minutes (there was more more person behind me). Finally I interrupted and asked "Could I just pick up my new key?" and 3 seconds later I was on my way. He knew I was waiting and I guess he wasn't a multi-tasker but I wish he would have at least acknowledged me while dealing with the person before me, that way I could have gotten my key a whole lot quicker.
I liked that there was a kitchenette in the the room although it dawned on me that that might have been the culprit for the odor.
At breakfast I was happy to see that the restaurant had natural yogurt (not organic but still without the sweeteners, gelatin, etc).
Overall, I enjoyed my stay but even in the second room, there was a certain stuffy atmosphere/smell (but nothing like the first room). Perhaps some more/better air freshener or venting might help?
I wasn't acknowledged as a premium customer at check in. Also, I wish the hotel would participate in the Make A Green Choice program as declined housekeeping throughout my stay.
30. August 2013
Rated 3 out of 5 by browns33 Room temperature
The room was a little dated. We had troubles with the fan staying on and being noisy; when we turned it off the room became too hot. The furniture was dated and uncomfortable.
1. August 2013
Rated 3 out of 5 by SouthWesttraveler Comfort bed? Not!
I must say, Westin uses the "comfort bed" as their branding trump card, but in this case the bed was marginal at best. Under the "unfitted" sheet was a bed "mat" on top of the mattress- it too, unfitted. This causes bunching and piling in most uncomfortable ways throughout an evening and at every turn and twist while you sleep. Additionally, the rather "heavy" duvet was encased in a cover of material that did not hold its own with the actual duvet itself- therefore, the weight of the duvet slipped to the bottom of the "bag" and one found themselves pulling the duvet "cover" casing up to one's neck without the accompanying duvet itself. Very unsatisfying sleep. For a hotel priding itself on its comfort beds this was a POOR experience.
Having to pay for internet- poor form.
20. Juli 2013