Rated 3 out of 5 by shirokuma Location is nice
The room had a funky smell to it so I cracked the windows open as far as they would go but it wouldn't go away. I called the gentleman at the front desk to ask for a room change. When I went down to retrieve the new room key, there was a difficult customer ahead of me and I waited a good 15 minutes (there was more more person behind me). Finally I interrupted and asked "Could I just pick up my new key?" and 3 seconds later I was on my way. He knew I was waiting and I guess he wasn't a multi-tasker but I wish he would have at least acknowledged me while dealing with the person before me, that way I could have gotten my key a whole lot quicker.
I liked that there was a kitchenette in the the room although it dawned on me that that might have been the culprit for the odor.
At breakfast I was happy to see that the restaurant had natural yogurt (not organic but still without the sweeteners, gelatin, etc).
Overall, I enjoyed my stay but even in the second room, there was a certain stuffy atmosphere/smell (but nothing like the first room). Perhaps some more/better air freshener or venting might help?
I wasn't acknowledged as a premium customer at check in. Also, I wish the hotel would participate in the Make A Green Choice program as declined housekeeping throughout my stay.
August 30, 2013
Rated 5 out of 5 by hawk1212 Excellent service
I would definitely recommend this hotel to anyone who is looking for a nice place to stay in downtown Vancouver. When we arrived at the hotel to check in the the man at the check in counter casually asked why we were in Vancouver, I mentioned that we were going to go see a whitecaps game and that it was my wife and I's anniversary. He immediately upgraded our room at no extra charge. After settling into our room we went out for a quick coffee, upon our return there was a small bottle of wine and chocolate covered strawberries and a nice card from the man at the front desk telling us to please let him know if there was anything he could do to make our stay even better! Needless to say we had a great experience at the Westin Grand, also if you are planning on going to a whitecaps game this is a perfect place to stay it is literally a 5-8min walk to BC place.
August 28, 2013
Rated 5 out of 5 by AugustTraveler Great views
Great location with great views.. Cozy suites with great amenities. Strongly recommend this location to everyone..
August 28, 2013
Rated 5 out of 5 by Miranda Wow - champagne and strawberries
I love this hotel! The staff found out it was our anniversary and sent Champagne and Chocolate Covered Strawberries to our room. We will definately come back next year! Thank-you.
August 26, 2013
Rated 5 out of 5 by Jazzer Excellent Suite Hotel for Family stay
I was very pleased with our 5 day stay. It was a great suite to stay with the family - incl. two little kids. Central location, great eating options. The staff was super friendly and helpful. The best part of the hotel was Concierge service - Lisa. She is so good and most importantly, so enthusiastic about helping that it made decision making on things to do very easy for us. If we have an opportunity to return in the future, we will!
August 19, 2013
Rated 2 out of 5 by jSam4 Cleanliness
My experience was the hotel room and dining could be greatly improved.
August 15, 2013
Rated 4 out of 5 by MBORUT Bay to Sea to Sky
Excellent location good presentation and recommend to all for short or longer stay in Vancouver
August 14, 2013
Rated 2 out of 5 by Quijote1 A "Grand" Disappointment
Reserved my room over 8 months ago. Got a small "deluxe suite" just feet away from an elevator, next to a very noisy outdoor pool, an inoperable bedroom phone, and a suite with very thin walls. Was told this was the only room available for using points; the law (???) requires all outdoor pools to stay open until 10 pm; and did not offer to change or fix telephone. Also had to call maintenance to open room safe to retrieve valuables. Sorry, I wasted my points on this hotel.
August 14, 2013
Rated 5 out of 5 by visitor1 Concierge
Lisa was the best! She was right there and helped with dinner suggestions and reservations as well as being helpful with touring. Sorry we weren't there longer.
August 12, 2013
Rated 1 out of 5 by NotImpressed01 Not impressed
The good: Location, resteraunt staff in the evening, kitchenette, windows that open and spacious room.
The bad: turtle speed elevators, unfriendly and not so helpful concierge lady and outside street noise guaranteed to wake you up at 5am if you are a light sleeper. No recognition or benefit of being a SPG member. Infact compared to other hotel brands, Westin & SPG is the least impressive considering their excessive room rates.
August 10, 2013
Rated 5 out of 5 by muhandojun22 It is always satisfying stay.
It is always satisfying stay. I'll be visiting again. Thank you for kind consideration.
August 3, 2013
Rated 3 out of 5 by browns33 Room temperature
The room was a little dated. We had troubles with the fan staying on and being noisy; when we turned it off the room became too hot. The furniture was dated and uncomfortable.
August 1, 2013
Rated 4 out of 5 by Roadcap Vancouver Westin Hotel
Very long waits for an elevator, one time we waited nearly 8 min., I timed it ! Other then that, everything else was nice ! The hotel is located in a great location downtown, close to everything.
July 30, 2013
Rated 5 out of 5 by JLCradd Excellent stay, as always
Another fantastic stay at the Westin Grand Vancouver. Everything was first rate from the welcome at our arrival, our room, a couple of hours at the Westin Grand's Rooftop 'Pop-Up Patio' and our smooth check-out process.
As always all the staff we met was friendly and welcoming throughout our stay, we are never disappointed
Looking froward to our return stay, thanks once again Westin Grand, you are a Vancouver favourite!
July 28, 2013
Rated 5 out of 5 by JnS30 Anniversary treat
Our first trip to Vancouver and this was the perfect hotel in which to celebrate our 30th anniversary. The location is perfect for exploring the city. The professionalism and helpfulness of the staff is unsurpassed. All of our expectations were exceeded at this wonderful hotel?
July 26, 2013
Rated 2 out of 5 by TrentT horrible stay
Stayed 2 nights at the bayshore westin and one at grand vancouver. Not quite my expectations in terms of quality for a westin room. Found a half eaten quiznos sub. Bayshores rooms/lobby were nicer in terms of esthetics, size and view. Stay points would've have been nice if this hotel had offered it, which bayshore had. My next trip to vancouver i'll definitely be staying at the bayshore again.
July 24, 2013
Rated 2 out of 5 by Mpeterson Not Grand
Very disappointed in the hotel and staff. The rooms were like converted condos with very small bedrooms. Felt like a Four Points. No robes amd 3 towes. No recognition of Platinum status on checking in to choose amenity. Not even 1 complimentary bottle of water in the room. Concierge was texting each time we walked by and never even lifted her head to say hello. Would not recommend.
July 24, 2013
Rated 5 out of 5 by dwp1127 Great Property!
Stayed per and post cruise for a few days. Great property - one of the nicest staffs I've ever encountered in a hotel - everyone from Bell Services to Front Desk to the Housekeeping staff always had a smile and made sure we were happy.
Only complaint is the elevators are very slow. Had to wait literally 15 minutes on the 7th floor twice.
July 24, 2013
Rated 5 out of 5 by Dez69 Westin Grand, Vancouver
Overall this Hotel was excellent. The hotel is located in the heart of downtown Vancouver and the panaramic views of the city skyline from the room are unbelievable. The Pool area was somewhat small but spacious enough.
July 23, 2013
Rated 3 out of 5 by SouthWesttraveler Comfort bed? Not!
I must say, Westin uses the "comfort bed" as their branding trump card, but in this case the bed was marginal at best. Under the "unfitted" sheet was a bed "mat" on top of the mattress- it too, unfitted. This causes bunching and piling in most uncomfortable ways throughout an evening and at every turn and twist while you sleep. Additionally, the rather "heavy" duvet was encased in a cover of material that did not hold its own with the actual duvet itself- therefore, the weight of the duvet slipped to the bottom of the "bag" and one found themselves pulling the duvet "cover" casing up to one's neck without the accompanying duvet itself. Very unsatisfying sleep. For a hotel priding itself on its comfort beds this was a POOR experience.
Having to pay for internet- poor form.
July 20, 2013
Rated 5 out of 5 by Tricia429 Great staff
My family and I were very pleased with the EXCELLENT service by all the staff members of this hotel. Everyone, including, Lisa, the concierge, made our stay at Westin Downtown Vancouver special. It was my son, Jimmy's, 5th birthday, and Lisa went out of her way to send up a special chocolate surprise, a water, & a card to him. Both children received a Westin Kid Club bag with gifts. Elyn's Westin hat blew off her head on the open air bus, and Lisa made sure to get her a new one. Thank you for everything!!! The hotel was amazing too. We loved the separate bedroom, living room and kitchenette. Great location with a coffee place and a wine/beer store right next door. We will come back to the Westin, next time we are in Vancouver. We had a fabulous stay at an amazing hotel.
July 18, 2013
Rated 5 out of 5 by jjhSeattle classicly awesome hotel at great location for a great price
this Westin is fresh and new with friendly and funny staff - the right atmosphere for a sweet visit to the heart of the city,...
plus the price was good. 'Looking forward to the next visit soon
July 17, 2013
Rated 2 out of 5 by Mantap Bad impression at check in
The check in staff needs training
July 15, 2013
Rated 4 out of 5 by Jodi123456 Staff was fantastic
The staff was helpful and friendly, terrific customer service. The location can't be beat as everything you could want is right out the front doors. This was my third stay and I will definitely be returning.
July 13, 2013
Rated 5 out of 5 by Tony0001 Bell staff
The bell staff at the hotel are outstanding. Very helpful and accomodating!
July 3, 2013
Rated 5 out of 5 by JBP1 Great Hotel to Stay At
My wife and I came off an Alaskan cruise early in the morning and were at the hotel before 10AM. Our room wasn't ready but we were offered a comparable room that was, so we able to drop off our luggage in the room and start sightseeing right away.
Everyone we dealt with were extremely nice and friendly. I had some concerns regarding the elevators from previous reviews but except for the night of the Taylor Swift concert when "swifties" were going to the concert it was never a problem.
July 2, 2013
Rated 4 out of 5 by DMGTexan Good Location!
The hotel is located in downtown Vancouver, within walking distance of Chinatown and the Gastown areas. The rooms are adequate, although the two room suites don't have any ventilation ducting in the bedroom, so it does get stuffy if you have the doors closed (which is what one does if the kids are in the "living room"). Staff was very helpful and polite. Hotel is next to a grocery store, which was convenient even for our short stay.
July 1, 2013
Rated 4 out of 5 by mpv06 Washroom needs improvement
During my current stay, knob(hot/cold) in washroom was broken. Needs repair.
Just a feedback so that it can be fixed.
June 29, 2013
Rated 5 out of 5 by HarryF Enjoyable stay
Great hotel in great location within walking distance of train to airport and business district. Only negative is that the elevators take a long time for doors to open and I do not like elevators.
June 29, 2013
Rated 5 out of 5 by OKdoo Great place to stay
This hotel is conveniently situated in down town. The staff is extremely helpful and knowledgeable. Our room is very comfy with great view and full of amenities. It has a microwave and a dish washer and a kitchen sink.
June 24, 2013